-DISHONEST - RUDE - UNPROFESSIONAL- I only give one star reviews when the business fails to treat me like a human being. If you are polite, even if your product sucks, I'll give you at least 2 stars. As you can tell from my reviews and my rating distribution (https://www.yelp.com/user_details?userid=v1P1mFlnPjVTJredlhJuwg) - I *almost* never report negative experiences. I much prefer to use this forum to sing the praises of local businesses in hopes it helps them thrive. However, there are sometimes rare and extreme circumstances that make me break away from that mentality to use this venue as a warning to others (like being served raw chicken in a restaurant that won't make it right, or being blindsided by inexplicable personal attacks from a business manager, such as the case here.) Weeks back, I scheduled an appointment at SoHo Salon for my hair and nails for my pre-bachelorette party beauty treatment. Yesterday, two hours before my appointment, the technician (Tina) called and had to cancel; her vacation had run long. I was disappointed but understood. Things happen. She asked to reschedule. We rescheduled for this morning at 9:00, before the salon even opened. I moved around several other appointments and went on with my life. The last thing she said to me was "see you in the morning, thank you so much for your flexibility." This morning she did not show up, nor did she answer her cell phone. No one answered the Salon phone. I was disappointed, but not angry yet ; maybe she had an accident? Maybe she overslept; people make mistakes. I left a message on the salon voice mail, saying she missed our appointment and to please have a manager call me back. No one called me back. I continued calling throughout the day, at least 4-5 times, but did not leave additional messages. I wanted to talk to a manager because I knew a good, professional manager would have: (a) Acknowledged me. Because I am a human being who now had wasted hours of my time. (b) Apologized, because that's what professionals do when mistakes are made. The apology would them open the door for me to give them another try. (c) And most importantly, and the reason I kept calling back, a good, professional manager would have bent over backwards to fit me in for an appointment today, before my trip. No calls returned. On my call #4 or 5, someone did answer. The manager came on and was absolutely disgusting. I was very caught off guard. I had not been rude and I had no idea why he was so angry at me (unless they were screening their calls, and were frustrated I hadn't gone away yet?) ~ Manager Chaz said that she rented a booth from him and the missed appointment had nothing to do with him. To which I replied, "Sir, in all due respect, it does affect you. I hired her under your business name. When I go online and write about having a wonderful or terrible experience, that is on your business-" He hung up on me. Moments later, the owner called me. Told me that my appointment was in the calendar for next Wednesday, not today. To consider it cancelled. They didn't want my business. And HE hung up on me. I was even more confused. How did I misunderstand the words "See you tomorrow?" or the other words, "We will get it done before your trip on Thursday, so sorry I messed with your schedule."? Better still, how come the manager and owner were so angry at ME? I had done nothing but try to give them my business. And even if I screwed up in a way I don't see, how do they think it is okay to treat a fellow human being like that? I checked my email, and there was one from her, sent yesterday, confirming my appointment for this morning at 9am. I forwarded it to the manager... Still, no apology. So either the owner lied to me, or the woman who missed our appointment changed the schedule to cover her a** and lied to the owner. Either way, I had an appointment made weeks ago canceled and rescheduled, then a no-show, then no calls returned, then rudeness and hung up on, then called back to be hung up on again. These people are absolutely nuts. I am new in town and have been bouncing around trying to find a stylist I like; they just lost out on years of potential business. I am not upset Tina rescheduled. I am only a little annoyed she overslept and missed the appointment. But I am livid at the way I was treated in the fallout. In this situation, the manager took no responsibility at all and put the blame on his employee that he claims no longer works there. But despite the mistake of his worker, she is not the person who elevated this rectifiable situation with unprofessional and personal attacks - that was him. Yes, his employee didn't show up and then lied about it, but it is his responsibility as the manager to make the situation better for his clients. Instead, he made it much, much worse. Please, for the love of humanity, take your business elsewhere. read more

Really beautiful salon conveniently located at the 4 corners in Pittsford Village with great service. Great deals on cut, color and keratin treatments. Chas Inzinna is a color expert and will NOT disappoint. I've been going to Chas for years and I always get compliments on my hair color. Allyn Dasta is also at Soho, and she offers permanent makeup including lips (full color and liner) and brows. Allyn is really great at what she does If you're considering permanent makeup, check out her website at http://www.beautifulpermanentmakeup.org Really great find it Pittsford, so definitely visit Soho! read more

I got a great cut and color at Soho! Very pleased and would definitely recommend!! The salon is beautifully decorated and very relaxing and the owner and staff are friendly and accommodating. read more

I have never gone to The Soho Salon before, but after a lot of researching I called to make a color appointment (I had to call 3 times for anyone to even answer the phone) and when I finally got a hold of someone they said that I could come in that Friday for at 5:30 for the appointment (and the next day I received an email confirmation reminding me of my appointment). So that Friday I drove over to the Salon, and come to find out all the doors were locked and the lights were turned off. I waited around for about 10 minutes outside in 30 degree weather because I was a little bit early but no one showed up. I called and left a message asking for someone to please call me and let me know what was going on, however I did not receive any call and have received no apology. I ended up calling Scott Miller Saturday morning, and they were able to get me in that afternoon, I have never been happier with the service and with my new hair color. Please be cautious when making an appointment with The Soho Salon, because the might end up making you wait out in the cold for nothing too. read more

I know a thing or two about Keratin treatments as I have been getting them since they first came out! Mary L was fantastic! I must admit I was a little hesitant based off the yelp reviews but I have it a shot while I was home over Christmas. I called and left a message on the salon's voicemail the day after Christmas, Mary called me back within 15 min. She was friendly, knowledgable and booked me for 2 days later during the time I requested. Mary was an expert- the keratin took 1/3 of the time it does at my usual salon in San Fran or when I used to go in NYC- not to mention she is great to talk too (during a longer process like a keratin- I consider this a huge plus)! When I asked her about the negative reviews, she was very honest- soho, like most salons, rents their chairs. Mary said since she has seen the negative reviews she checks the salons VM everyday so clients' calls will be returned. Overall, I used the groupon ($99 for keratin) and it was well worth it. My hair is soooo shiny and easy to work with now! Mary honored the groupon price with no attitude at all! Go see her and you/your hair will not regret it! read more

Chas has been my stylist for 10 years. I found him after someone turned my hair black/blue. He's taken my hair to wonderous places ever since. I constantly get compliments on my hair to which I reply "it's all because of Chas". read more

I've been a long time client of Chas at Soho Salon in Pittsford. Chas is truly an expert colorist. I always receive so many compliments about my hair. Most people are astounded when I tell them my hair is probably a very drab salt and pepper in reality; the color Chas does is so natural and becoming, you'd never guess. The perfect color also helps keep the years at bay! I've also had other services at the Soho Salon with Alyn Dasta and Melissa Greene. They're both excellent as well. I receive email and text reminders for my appointments in advance, which is most helpful. read more

I just walked in the other day hoping to get a haircut and Jeannette took care of me right away. I only waited for a little while before she started to work with me. She was very professional and personable. I have tried many other haircut places in Rochester. None of them gave me that warm and welcoming feelings. I didn't want to point fingers but honestly I think Supercuts is way better than some other more expensive places. And honestly none of those places charging way more than Supercuts were that good. I would recommend Jeannette and Soho Salon to anybody. Because I trust Soho Salon and whatever you need, they will take care of you. read more