A friend of mine recommended this place. And I was looking for a gift for my daughter's birthday…read more This was perfect. We had the 60 minute Himalayan salt massage. I think. Hot rocks were involved. It was very relaxing. The place was beautiful. Everybody was very nice. Sauna and shower were available before or after the massage. I would definitely do this again.

I originally scheduled with Nina but she was unable to cut at the moment so Lindsey took over both…read morevery polite and understanding. There is nothing wrong with my hair style it's just not what I want I don't like light hair nor frizz I love shine and weight not everyone can tame my hair but she did do a amazing job everyone was so polite, nice and it was very clean down to the restroom. They even have a hydraulic chair for when u wash ya hair for ya comfort. It was an amazing experience tbh.. maybe I have to try something different.. ‍. Thank you for an amazing experience.

It's just not what it used to be...I was really hoping to have an opportunity to give a 5-star…read morereview, but unfortunately that won't be happening. My friend and I made appointments for a couples renewal massage after we both had received gift cards. While the robes and somd of the amenities are nice, the massage was really what I was there to enjoy. I was trying my best to not get upset (45, single mom of twin 2 year olds- I needed this break and massage) it just didn't hit the mark. I told the therapist I'd like it firmer and harder and not light touches and I think she must have thought I said the opposite- soft tickling type of massage and she didn't seem to want that style to change. Maybe she's knew but I have never gone up and down (being raised by her foot control) so many times in my life. Maybe she has back problems? My friend asked me afterwards why she was so loud (like I knew why? lol). Several times washing her hands and then threw the robe on my legs after the massage. Miss the exfoliating scrub at the end! Those were wonderful. While the after treatment room is nice, I'm sad to say, this just was such a disappointment. Hoping to have enough funds to give it another try at some point.

By far one of my favorite spas in Rochester for all the little reasons…read more They think of it all! There's the essential robe and cotton slippers located inside your locker upon arrival. Along with towels, hand towels and iced towels for after the sauna or showers. Complimentary amenities such as deodorant, razors, shaving cream, combs, shower caps, q-tips, feminine products, lotion, coffee, tea, infused water and iced water with cucumber and lemon. They also offer blowdryers, hair straightners, different types of brushes and round brushes to use during your visit.

I came in today August 23, 2025 to get some blonde highlights. I have been trying to achieve that…read moreICY BLONDE look for quite sometime. I saw Sera, and she absolutely crushed it!!! The time, patience, precision, technique and heart that put into my hair is UNMATCHED!! I will never go anywhere else again! I 100% recommend Sera and W Salon to anyone for all your hair needs. Not to mention that the place is absolutely adorable, and has such a welcoming vibe to it!!

I have come here for months now and always receive an amazing haircut, I go to Cameron and he…read morealways knows what I want! He gives me advice on how to keep my hair nice and what haircut he suggests. The staff are friendly and I feel welcomed every time I come here!

I have always gotten a beautiful manicure from Sheila. & the hair cuts & styles are fabulous!!…read more Love them all!

On their website it reads the following "…read more I am especially passionate about "difficult" hair... Because I have it! I am proudly a certified curl specialist offering products and services by Ouidad (the curl experts) as well as a top of the line Keratin treatment- for curls by Keratin Complex. So whether your desire is to manage or accentuate your curly hair I have the education, the skill and the passion to make every day be a great hair day. " That's not true. They have no idea how to cut or style wavy hair. They damaged my daughter's hair by cutting it underneath to remove volume. What is achieved with this is shearing it. They did not know how to dry it, her hair was completely frizzy, there was no wave in her hair. It was horrible and sad what they did to her. Although, the owner was not in the salon and did not see my daughter's hair, she told me that she would not charge me, but not because of them having done a terrible job but because the work did not meet my expectations and she added that she did not want us to go back there never ever again. Obviously I never want to go back there. This is not about money, this is about a teenager's self esteem. I asked them before I started with my daughter if they were experts in curly hair and they said yes. Do not offer what you do not know and do not play to affect the presentation and self-esteem of a person

Did not get the color shades I asked for even though I paid upcharge…read more Did not want my hair thinned out as my hair is very fine but Tiffanie point cutted the last 2" of my hair all over & I am left with no weight or volume. Takes very long time to grow so very upset. Hair is now flat as a board and very unflattering. I wish Hairstylists listened to what you ask for instead of doing what they think is best.

Went here instead of my normal salon the other day because I needed a haircut before I went to my…read morecousin's wedding. Heather did a wonderful job and I will definitely be going back. She put some really cute layers in and trimmed the ends, plus was a fun experience. They have a little patio, would be nice to wait there in the summer.