-DISHONEST - RUDE - UNPROFESSIONAL-…read more I only give one star reviews when the business fails to treat me like a human being. If you are polite, even if your product sucks, I'll give you at least 2 stars. As you can tell from my reviews and my rating distribution (https://www.yelp.com/user_details?userid=v1P1mFlnPjVTJredlhJuwg) - I *almost* never report negative experiences. I much prefer to use this forum to sing the praises of local businesses in hopes it helps them thrive. However, there are sometimes rare and extreme circumstances that make me break away from that mentality to use this venue as a warning to others (like being served raw chicken in a restaurant that won't make it right, or being blindsided by inexplicable personal attacks from a business manager, such as the case here.) Weeks back, I scheduled an appointment at SoHo Salon for my hair and nails for my pre-bachelorette party beauty treatment. Yesterday, two hours before my appointment, the technician (Tina) called and had to cancel; her vacation had run long. I was disappointed but understood. Things happen. She asked to reschedule. We rescheduled for this morning at 9:00, before the salon even opened. I moved around several other appointments and went on with my life. The last thing she said to me was "see you in the morning, thank you so much for your flexibility." This morning she did not show up, nor did she answer her cell phone. No one answered the Salon phone. I was disappointed, but not angry yet ; maybe she had an accident? Maybe she overslept; people make mistakes. I left a message on the salon voice mail, saying she missed our appointment and to please have a manager call me back. No one called me back. I continued calling throughout the day, at least 4-5 times, but did not leave additional messages. I wanted to talk to a manager because I knew a good, professional manager would have: (a) Acknowledged me. Because I am a human being who now had wasted hours of my time. (b) Apologized, because that's what professionals do when mistakes are made. The apology would them open the door for me to give them another try. (c) And most importantly, and the reason I kept calling back, a good, professional manager would have bent over backwards to fit me in for an appointment today, before my trip. No calls returned. On my call #4 or 5, someone did answer. The manager came on and was absolutely disgusting. I was very caught off guard. I had not been rude and I had no idea why he was so angry at me (unless they were screening their calls, and were frustrated I hadn't gone away yet?) ~ Manager Chaz said that she rented a booth from him and the missed appointment had nothing to do with him. To which I replied, "Sir, in all due respect, it does affect you. I hired her under your business name. When I go online and write about having a wonderful or terrible experience, that is on your business-" He hung up on me. Moments later, the owner called me. Told me that my appointment was in the calendar for next Wednesday, not today. To consider it cancelled. They didn't want my business. And HE hung up on me. I was even more confused. How did I misunderstand the words "See you tomorrow?" or the other words, "We will get it done before your trip on Thursday, so sorry I messed with your schedule."? Better still, how come the manager and owner were so angry at ME? I had done nothing but try to give them my business. And even if I screwed up in a way I don't see, how do they think it is okay to treat a fellow human being like that? I checked my email, and there was one from her, sent yesterday, confirming my appointment for this morning at 9am. I forwarded it to the manager... Still, no apology. So either the owner lied to me, or the woman who missed our appointment changed the schedule to cover her a** and lied to the owner. Either way, I had an appointment made weeks ago canceled and rescheduled, then a no-show, then no calls returned, then rudeness and hung up on, then called back to be hung up on again. These people are absolutely nuts. I am new in town and have been bouncing around trying to find a stylist I like; they just lost out on years of potential business. I am not upset Tina rescheduled. I am only a little annoyed she overslept and missed the appointment. But I am livid at the way I was treated in the fallout. In this situation, the manager took no responsibility at all and put the blame on his employee that he claims no longer works there. But despite the mistake of his worker, she is not the person who elevated this rectifiable situation with unprofessional and personal attacks - that was him. Yes, his employee didn't show up and then lied about it, but it is his responsibility as the manager to make the situation better for his clients. Instead, he made it much, much worse. Please, for the love of humanity, take your business elsewhere.

Really beautiful salon conveniently located at the 4 corners in Pittsford Village with great…read moreservice. Great deals on cut, color and keratin treatments. Chas Inzinna is a color expert and will NOT disappoint. I've been going to Chas for years and I always get compliments on my hair color. Allyn Dasta is also at Soho, and she offers permanent makeup including lips (full color and liner) and brows. Allyn is really great at what she does If you're considering permanent makeup, check out her website at http://www.beautifulpermanentmakeup.org Really great find it Pittsford, so definitely visit Soho!

Best lash experience ever! My extensions last so much longer than they have with other providers,…read moreand my eyes never feel irritated afterward. Jen is incredibly friendly, attentive, and truly knows her craft. The space is absolutely lovely--clean, relaxing, and beautifully designed. She also plays great music that adds to the whole experience. I always leave feeling refreshed and confident. She may be a little pricier than some other places, but she is well worth it since the lashes last longer and my eyes never feel irritated. Highly recommend!

I can't say enough about Darling Esthetics! It's such a safe and cozy spot-perfect for those of us…read morewho don't like to venture out. I haven't been one to pamper myself, but Jenn opened doors to a whole new level of self care that I never considered.

Came in with a online coupon for customized chemical peel. Had a wonderful initial consult with…read moreMichelle who then continued to do a wonderful job with cleansing, enzyme peel treatment and the best extractions I have ever had. Salon very clean and staff very pleasant and appear to genuinely want the best for your skin. They have a 20% deal if you return for another treatment within 8 weeks. I would highly recommend.

I came for a facial with a Groupon. Ever since I've gotten so many compliments on my skin! I love…read moreCarol so much that I scheduled a bikini wax the next week. She did an amazing job. She prepares the skin in a way that it hurts less and I have fewer ingrown hairs. Plus she is so nice. I felt so comfortable with her.

Had Permanent make-up done with Carol - Upper eye lid. I expected some pain obviously, but this was…read moreterrible. She did use a numbing cream but left minimal time for it to start working. I have numerous tattoos and never did anything come close to this. Carol was not personable or pleasant. The work area was clean and tidy. I wanted to have subtle black upper eye lid liner but its barely noticeable and to get a touch would be at least $100. There is no way I would go through the pain again and I would choose elsewhere.

I bought the groupon online for perm makeup from carol. The work was great I had great results. I…read morefound carol to be fairly cold. I had my upper and lower lid done and it can be quite uncomfortable/painful. I would have appreciated more warmth and patience. I would not go back. But if what you are looking for is a good deal then I say go for it. But don't expect much as far as kindness or warmth.

A friend of mine recommended this place. And I was looking for a gift for my daughter's birthday…read more This was perfect. We had the 60 minute Himalayan salt massage. I think. Hot rocks were involved. It was very relaxing. The place was beautiful. Everybody was very nice. Sauna and shower were available before or after the massage. I would definitely do this again.

I originally scheduled with Nina but she was unable to cut at the moment so Lindsey took over both…read morevery polite and understanding. There is nothing wrong with my hair style it's just not what I want I don't like light hair nor frizz I love shine and weight not everyone can tame my hair but she did do a amazing job everyone was so polite, nice and it was very clean down to the restroom. They even have a hydraulic chair for when u wash ya hair for ya comfort. It was an amazing experience tbh.. maybe I have to try something different.. ‍. Thank you for an amazing experience.

I really wanted to give this place five stars after my mani and pedi. The atmosphere is great and…read morethe people who work here are really friendly. I also like all the natural products used during my treatment. However, within less than 24 hours, multiple nails have chipped, and I paid extra for the gel manicure to prevent this from happening! I'm disappointed because I got them done for graduation weekend. Usually a gel manicure lasts me at least a couple weeks! ***Update: I did receive a phone call from Exquisite saying they would be willing to fix my nails and were shocked to hear this had happened because it's the first time they've heard of this happening since they introduced the gel polish a month ago. I appreciate their call and willingness to make things right, but unfortunately I don't have time to go back in with family coming into town this afternoon. I would definitely go back here again, just an unfortunate experience and bad timing.

Deborah was very professional and welcoming. I had my first spray tan there and felt totally…read morecomfortable. She did a great job and I am very pleased with my tan!