5 stars for service and results! Prior to going to Diana (LHR), I had laser hair removal at my…read moredermatologist office. It was a waste of time and money. With Diana's expertise, the hair on my upper lip and chin vanished. She used a combination of laser and electrolysis to target both the light and dark hair. I owe her a debt of gratitude for getting the job done in an efficient and effective manner in a very pleasant environment.

The hair is gone! I no longer have to shave the coarse hairs above and around my upper lip and…read morechin. I had a combination of light and dark hairs. In just a few appointments, Diana took care of them all. She's knowledgeable and quick, and flexible with making appointments.

It…read more "Stay Away from LHR (Laser Hair Removal Skin and Vein Center) in Rochester, Michigan" DScarlett Posted 15 Aug 2012 spent $450 in 817 North Main street while researching permanent make up, I called LHR (Laser Hair Removal Skin and Vein Center) and spoke to Kristie Malanoski regarding a procedure that I was interested in. Advising Kristie that I was interested to learn more about Diana Callas' experience with permanent make-up and specifically the feathered stroke used for brows. Kristie advised me that Diana had 30 years in the business and was the creator of the 'feathered technique'. I spoke in detail, explaining that I didn't want an artist that would apply two hard lines on my face for brows therefore, the experience to the technique was vital to me. I inquired about the pictures on the internet, asking if that was all of Diana's work. Kristie, with great conviction stated it was and when asking if she could also provide me with pictures if I came in, she stated that she was certain that Diana was working on a book of her work and could show me. At the time of the appointment, Diana was in her treatment room. There was no one in the reception area to greet pts. She came in and out of the wait area- apologizing and stated she would be right with me. Two hours later, I was able to get in to see her. I waited only due to the fact that I felt that I found someone that would provide me with the permanent make up that I was looking for. During my appointment, Diana was also preoccupied with her service worker. Still not completely nervous- as she ran in and out of the room, I drilled her with questions regarding the feather technique. Showing her pictures that I had, so that she knew what I was looking for. I repeated to her- I do NOT want two hard lines on my face instead, the feathered technique. Diana went as far as to tell me a story about someone that recently came into her facility, requesting that she fill in her brow, removing the feathered look. I asked her for pictures and she showed one picture on her camera, stating that she needed to get a new camera because hers was not working properly. She assured me that she was 'good' at this and I would be extremely happy. I repeated no less than a dozen times, I do not want to hard lines. She laughed- telling me she understands completely. During our appointment- I was talking to her about the poster she had up in her treatment room of the perm-makeup, it was a copy of the example pictures she has on her site. I praised her on her work, stating that the website pictures / poster she displayed in her treatment room looked to be great work. She advised me, laughingly again- 'Oh those aren't my pictures, they are my friends that does this in California'. Our appointment time was a bit chaotic. Diana ran in and our of the room, speaking to a roofer, telling me that it's important that she gets a bad quote for her insurance company. At the end of the procedure, after both brows were applied- she looked at me and stated, 'I should have stopped on your left side but, it's ok- I will fix it at your next appointment'. She said, 'don't worry it will be fine, I don't like them because I am a perfectionist but, you tell people that your brows are a work in process'. When I looked in the mirror, I was mortified to see two hard lines. I asked her about that and she stated, 'don't worry- you are just red and when it heals, they will be what you want. One week later- the brows look the same. I phoned Diana, left a message on her voice mail stating that I was not happy. I received a call back- stating that 'it would be fine'. I have consequently, left two messages to advise her that it is not fine, the work is not what I asked for and wanted to know how she was going to rectify this. Not hearing back- I sent an email advising that I wanted a refund to some capacity as I would not be returning for a follow up treatment and the work was 100% not as she stated it would be. To date, I have not heard back from Diana or, anyone from her clinic. I was charged $450 for the procedure and am paying three times this amount to have them removed, via laser treatments with a reputable health provider. Diana Callas / business also known as LHR - Laser Hair Removal Skin and Vein Center

Always looking for my go to eyebrow spot. And I think I found it!…read more Booking online was super easy and simple. I have always wanted to know what was inside that building/house especially with that gorgeous curved front door. Passed it so many times on University. Parking was easy and nice to have designated parking spots for Bare Philosophy. Walked in and had no idea that you had to take your shoes off. I get for cleanliness sake and winter bringing water/salt, but I wasn't expecting it. I walked in and noticed another patron standing inside with her socks on so I followed suit. I didn't notice behind me that they provide slides to wear after you take off your shoes. There was no staff downstairs so no one to greet me or give instructions. There was a sign that said they were short staffed and to help yourself. It was the day before Christmas Eve. Really pretty inside and welcoming. Lots of areas to look at product. There was a coffee machine. Old historical charm throughout! The other client got brought back and I just was standing around. I finally heard someone in the foyer area and was checked in at that point and brought back to a large room for my eyebrow appointment. We spoke a bit about eyebrow shape and how she likes to keep things natural/follow your natural shape. Can always take off more later if I wanted. I think my eye wax was all of five minutes. Trimming, a few strips of waxing, and then tweezing and that's it. Let me have a look in the mirror and I was happy for the most part. I should've asked to trim my eyebrows a little more. But overall content with the shape. I wish there was something to put on my skin afterwards to calm it down since I get red easily. Again, the whole process was super quick, didn't feel overly personalized with an eye brow shaping/waxing but the job got done. The staff who did my brows was very nice and we made conversation throughout my service. I felt comfortable and no pain with the waxing/tweezing. Afterwards, she checked me out and you can give a tip on a card. $20 is a fair price for an eyebrow wax, what I was paying for at another place in the area.

Katie is a miracle worker! I've been getting Brazilians since I was 18 and facial waxes since 13,…read moreand let me tell you, Katie changed everything I thought I knew about waxing. Those red splotches after waxes that I thought were just part of getting waxed? Nonexistent with Katie. I am genuinely convinced she is magic because I never knew a wax could be this painless before AND after! Also as a gal who has always struggled with intense ingrown hairs, ones that doctors told me could only be fixed with laser, I was stunned when Katie took the time to get all of them out and coached me on how to prevent them in the future, truly above and beyond! She's is the most thorough esthetician I've ever been to, and she creates such a warm and welcoming environment that I am actually looking forward to my next wax!

Denise was an excellent communicator as to info about her services & business location. she is warm…read more& friendly. prices very fair & she was very thorough but gentle. I am very happy with her work.

Denise is thorough and pays attention to detail. The cost is reasonable.read more

I came in for a complementary facial for my birthday & 30 minutes into my appointment, I had to ask…read morefor it because they were trying to sell other services... then.the doctor asked me if I really wanted to get the facial since I was getting over a sunburn, which why wouldn't I if that's what I was there for and if I was too sunburnt for a facial, why would you recommend me getting microneedling that day?? That was money in their pocket vs the free facial, that was why.

My intent was clearly stated in my update…read more This is not a "friends and family situation" I was a paying customer. I have the dates, receipts, voicemails, social media and email correspondences of my communication to your providers and office. I did not stop contacting your office, your office refused to respond to any communication from me after an initial call back with the provider and office manager. This is also evident on this website by the lack of response to my initial review and lack of timely response to my second update. This timeline is documented. As previously mentioned the provider stated my BURNS were normal (even when my initial provider at your office stated otherwise) and everything would subside even after I expressed my deep concern. She conveniently called it "possible bruising" in the voicemail. As I stated in my initial review my session with a different provider at your office was completely unremarkable, therefore I know firsthand these burns should not have occurred. There is no consensus on the gold standard treatment for skin dyschromia after severe burns have occurred. Dyschromia after burns remain a therapeutic challenge. This is not an easy fix as you have suggested. Dismissing or downplaying a patient's experience such as this one is purely shameful.

My experience with Rochester Laser Center was very disappointing. I had Botox done and was unhappy…read morewith the results. They applied 50 units, which is much more than I had ever received before, yet I did not get the expected effect. In addition, one of my eyebrows became droopy, which made me feel very sad and dissatisfied with the procedure. I returned to the clinic looking for a solution, but unfortunately, the person who assisted me gave many excuses and, to make matters worse, wanted to charge me for additional injections to correct a problem caused by the original procedure. Based on my experience, I do not recommend this clinic.

I have been a client of Rochester Laser Center since 2023, but my most recent experience on March…read more4, 2026 was extremely disappointing. I scheduled and confirmed a Botox appointment for 5:00 PM. I have also made it clear to the staff during past visits--including as recently as November 2025--that I specifically prefer Botox because other injectable products do not work well for me and have caused adverse reactions in the past. At this appointment, I was not informed that a different product would be used. The injector proceeded with the treatment, and only after the injections were completed did I learn--when reviewing the receipt emailed to me while still at the center--that I had been charged $728 for Letybo, not Botox. I was never asked for consent to use Letybo, did not sign any treatment or product authorization forms, and did not sign a credit card receipt for the service. When I questioned the receptionist, I was told that Letybo was "the same thing," which is misleading. Botox and Letybo are different products with different formulations and dosing. After the treatment, I experienced facial pain and migraine symptoms that I have never experienced with Botox. Because of the lack of transparency and informed consent, I canceled my membership the same day and will not be returning. My concern is simple: I did not receive the service I scheduled or agreed to, and the product used was substituted without my knowledge or approval. I hope the business improves its communication and consent practices so this does not happen to other clients.

Love this place! I've been coming to skintuition for a few years and have always had great service!…read moreI get facials and now my eyebrows done here. I see Rachelle, and she's the sweetest and does a great job! It's always clean and all the staff is super friendly. The atmosphere is super relaxing. They also run different specials every month!

I've been seeing Hope for all of my waxes, facials, and spray tans over the last two years -- and…read moreshe is AMAZING! She's incredibly knowledgeable and makes every appointment a breeze. The entire Skintuition staff is warm and welcoming -- they are the best.

Tracy has been my go to for years now. Her space is cozy, comfortable and beautiful, and she's…read moreprofessional yet like you're talking to a friend the entire time regardless of what services is done. Her product and technique is also the only one that's never given my skin an issue afterward (I do mostly eyebrows and Brazilian) which is a HUGE load off when you're dealing with such important areas. And for the price point? Even more worth it. It's almost impossible to find such a good service without breaking the bank. Thank you for everything lady, I can wait to see you again!

I loved coming here! I've had waxing done before, just not *cough* down there. I decided that I'm…read moretired of doing it myself, so I came in here today to get it done professionally. Mind you, I was a tad nervous, as it was a new venture to me. But, fortunately, Tracy made me feel extremely comfortable right away! Mind you, I had to book my appointment a week and a half in advance! (I understand why! she's good) I went with a traditional bikini wax, and it went quicker and smoother then I had anticipated. Tracy was professional and did a really good job. The room itself was really relaxing, with low lights a big comfy table. She went through some of her tecniques and asked specifically what I was looking for. As she was waxing, I realized it wasn't as bad as I had thought. She did a really good job and had me check it out to make sure it was up to my standards. She's super sanitary and I would gladly come here again. Prices are fair and reasonable and I love coming here!

Everyone is so kind and makes you feel comfortable being there. The space is very clean. My…read moretreatments have been very effective, so glad to have been referred here!

Wow is all I can say about the ladies in this Milan office!! Kim, Tracy, and Liz are so caring and…read moredeeply understanding of the concerns and troubles that comes with starting Laser hair removal!! Any question or concern I had was answered with such personal care I cannot recommend them enough!! If you're local to this particular Milan, don't hesitate!! I'm truly so happy I made the leap and came here!

Was hoping to spend some time with my sisters getting pampered with pedicures but not today. As we…read moregot into our chairs I was not greeted or asked which pedicure I wanted. I was planning on splurging and getting the most expensive pedicure but turns out i got the cheapest and quickest. I timed it started at 1:58- 2:11 start to finish. Hardly got a massage or pumice stone scrub. After she finished she just left never to be seen till we paid. I sat there for about 20 min while my sisters were still getting their massages. Have to say I was a bit jealous. My nail tech ended up getting a not so good tip she should work on her customer service! Terrible! Never will be back

I would not personally recommend this business. My sister and I came in last week for two pedicures…read moreand had the most peculiar experience. It did appear that they were understaffed, as we needed to do our appointments one after another, instead both at the same time, which worked out okay, but was unanticipated considering that we did specify that we had two people. My sister went first, and Kevin took care of her. He would not speak to us and was watching Roblox with his headphones on the whole time. When exfoliating her feet, he went too hard and her toe started bleeding (see pic). The painting part itself looks good, but it was smudged and she called him back over to touch it up. As per mine, I had a woman do mine around 30 minutes into the appointment when she was done with her client. I was excited because I had been watching her with her previous customer and she seemed so amicable. When she came over, I asked her if she was going to do the full exfoliation, cuticle cutting etc (because I had an ingrown toenail that was hurting me) and she started yelling at me that what I was asking her to do would be illegal and she was not permitted to do. Obviously, there was some miscommunication, but I did not appreciate being yelled at. Once she understood what I was asking, she settled down, and I tried to make conversation but she wouldn't talk to me which was overall awkward. I do like how mine turned out, but I did not enjoy how either of us were treated. We did get out in an hour which worked out, but overall, the customer service and communication aspects were incredibly lacking. We chose to go here because they were open on Sundays, but if you're looking in the area for a nail salon on another day, I feel that there are a variety of alternatives that are better. My sister's toe is starting to scab now, but we were concerned about it getting infected and we did need to use a bandaid afterwards. The one thing I will give them is that I changed my mind from a manicure to a pedicure when I came in and they did not care about it that.