I have been a client of Rochester Laser Center since 2023, but my most recent experience on March 4, 2026 was extremely disappointing. I scheduled and confirmed a Botox appointment for 5:00 PM. I have also made it clear to the staff during past visits--including as recently as November 2025--that I specifically prefer Botox because other injectable products do not work well for me and have caused adverse reactions in the past. At this appointment, I was not informed that a different product would be used. The injector proceeded with the treatment, and only after the injections were completed did I learn--when reviewing the receipt emailed to me while still at the center--that I had been charged $728 for Letybo, not Botox. I was never asked for consent to use Letybo, did not sign any treatment or product authorization forms, and did not sign a credit card receipt for the service. When I questioned the receptionist, I was told that Letybo was "the same thing," which is misleading. Botox and Letybo are different products with different formulations and dosing. After the treatment, I experienced facial pain and migraine symptoms that I have never experienced with Botox. Because of the lack of transparency and informed consent, I canceled my membership the same day and will not be returning. My concern is simple: I did not receive the service I scheduled or agreed to, and the product used was substituted without my knowledge or approval. I hope the business improves its communication and consent practices so this does not happen to other clients. read more

Rochester Laser Center is by far the best medical aesthetic facility in the Metro Detroit area. From booking an appointment to paying for your services - everything is professional and efficient. The online booking system is super convenient too. Right when you walk in, you are greeted by their friendly staff who checks you in. I received a treatment from Steve, he was very informative and efficient. The clinic overall has extremely fair prices, and is very clean/modern. Highly recommend! read more

RLC is one of the cleanest and most professional medical spas that I've had the pleasure of booking services at. Whether it's a laser procedure done by one of their qualified practitioners, Botox injections, or a regular facial (I see Claire for my facials and she is the BEST. So nice and always educates me on the products she's using), you can't go wrong choosing RLC. I always try to hit the bank before coming here because there is a fee for card users! Keep this in mind as a head's up when buying services or products. It is posted everywhere and they will tell you in advance so it will not be a surprise. read more

Rochester Laser Center - Laser Hair Removal Near Me - Rochester, Michigan

Love Kelly and all the ladies here! Very well maintained & beautiful spa/clinic! I love the Triton laser & as an Eastern European descendant with darker skin/olive & dark hair the laser works wonders! Highly recommend this business! read more

RIP-OFF!! I stopped by to purchase Skinceuticals Triple Lipid Moisturizer, which retails for $155 on the Skinceuticals site and every other on-line provider but Rochester Laser charges $169 PLUS a fee if you use your credit card. I found GLO Aesthetics the next block over that sells it for list and NO up charge for credit card. Also met the owner of GLO and was so impressed, I booked a facial appointment! GLO has a beautiful ambiance and amazing customer service! read more

Very concerning experience I had at this location. I purchased the 40 u Groupon offered. I was injected with only 30 units without my knowledge or telling me according to the unprofessional SOAP note I had to request after I had to come in for a second visit for the poor results. I have been getting 40 units of Botox for years at a doctors office with no issues. I discussed this at my initial appointment (not documented on my "SOAP" note as previous history) I was excited to see a discount on Groupon, so I figured I would give it a try. My technician completely disregarded that they stole at least 10 units (or possibly more) secretly from the first visit. The follow-up appointment was uncomfortable and no pictures were taken to compare before/after. Go to a doctor's office for true results. read more

Rochester Laser Center - "SOAP" Note - Laser Hair Removal Near Me - Rochester, Michigan

I rarely write reviews, but I had to share how impressed I am every time I visit Rochester Laser Center. Steve is a pro as always, and the entire team is super kind and friendly. Today I had the microneedling session. I had such a wonderful experience thanks to the amazing Courtney who took care of me during my visit. From the moment I walked in, she made me feel comfortable, welcomed, and truly cared for. She is not only knowledgeable about the skincare products but also takes the time to understand my skin concerns and recommends the perfect routine for me. Her attention to detail, gentle touch, and genuine kindness made all the difference. It felt less like an appointment and more like being pampered by someone who truly loves what she does. Highly recommend to anyone looking to level up their skincare with something that truly delivers. read more

I went to RLC at the tail end of April with a $300 Groupon for 40 units of Botox. My main reason getting it was for my glabella (the lines between your eyes) and secondly for the wrinkles on my forehead Well it seemed to work a little bit on one of the lines between my eyes and not so much on the other. I thought no big deal they'll make it right so I called them after 2 weeks expressing how highly disappointed with my results. They told me to come in, I did. She injected another 12 units and to my surprise, they charged me full price for those those 12 additional units that did ABSOLUTELY NOTHING!!!! It's now about a 5-6 weeks later and ALL THE BOTOX HAS WORN OFF ! My eyebrows have FULL movement AND my glabella lines are just as they were before and lets not talk about the wrinkles on my forehead that are STILL present. I called them again, they do NOT do free touch ups... so I feel VERRRRY much taken advantage of and totally ripped off of over $400!!! Not a good way to run a business ROCHESTER LAZER CENTER!!! I have had Botox several times before and 40 units has always worked for me and they DO offer FREE touch up's btw!!!! Liz is nice enough but not not nice enough to take $400 from me with very unsatisfactory results. Pretty crappy of RLC!!!!!!! I just wish I would have come here for the reviews before I went there... looks like I'm not the only one questioning the technique, amount used and the potency of their products!!! Below I posted a photo of my AFTER RESULTS (reminding you that it's only 3 weeks post touch up injections) with my RESTING face, not my "angry face" and to say the least I am really embarrassed of this picture but I want you guys to see that I'm not exaggerating about hiw awful my results are!!! read more

Rochester Laser Center - Forehead - Laser Hair Removal Near Me - Rochester, Michigan

I have been going to RLC for a variety of services including the evolve machine, it has these pads that stimulate the muscles, you know those trouble areas you can't get rid of no matter what. I have had 3C sections that have resulted in the muscle being repeatedly cut, it doesn't heal flat. This machine is the answer for me. Both Claire and Kelly have hooked me up to the machine, patiently explained how it works and continued to check on me. Don't hesitate to try this machine. RLC will be your favorite place too!! read more

I recently got Botox from here and I am extremely impressed with the results! Nurse Tanya was my injector and she did an amazing job! She took her time to mark the best spots to inject and made sure to listen to my preferences as well. I've been getting Botox for 5+ years now and she literally did the best Botox I've ever gotten! I'm soooooo happy with he results! read more

Real talk, I got a groupon from here because I wanted laser hair removal. Not only were my laser hair removal treatments successful, but my experience was great. The facility was clean, the staff was nice and friendly and answered all my questions. Courtney was my tech. And she was excellent. Overall I was very pleased and impressed with the whole process! read more

Very nice clean modern salon, appointment setting was so easy using the app bot. Elizabeth went through the procedure, did not over sell and was extremely professional and delightful. I watched as she put the 40 units in the syringe and the results were apparent on the second day. They even offered a glass of champagne and the check in & check out took no time at all. One of the best Botox experiences I have ever had! read more

Steve was great. Helpful, quick with the injections and knowledgeable. Not pushy with products and great with his customers. One appointment through Groupon with this location and my families been hooked! read more

I have been going to a professional dermatologist for over 6 years. This was my first visit to RLC. I did not have a good experience. I expressed areas of concern and with the amount of product received (Botox) I did not get even near the results I received from my other place of business. Returned at a later date to have areas adjusted ... eyes were not addressed at all. Forehead (only)was injected with minimal results. I am questioning the product and or amount of product. I received far better results with same amount of product from the other facility. (Meaning: after my tweaking.. (old location as well as RLC) comparatively apples to apples far better results at my old location. My original appointment was also canceled last minute and RLC asked if I could reschedule. I then made an appointment for that Friday which I had to cancel because I was out of town. There were only 8 business days between my initial visit and my rescheduled 2nd visit. (I was told by office staff that too much time had passed and that I was more or less seeking feee product). Never asked for free product. Also, I was charged full price for my second visit to fix what wasn't addressed properly the first time. I have never been charged at my other location for fixing/ tweaking from initial visit. Poor customer service. To be clear, on my first visit to my old office, they also did not put enough product (Botox) around eye area..... I went back and she fixed it ... (no charge) as there is a learning curve with any new client. The result.... a happy returning customer! Not looking for FREE product just great customer service. As I am aware, many places do work this way and understand the importance of retaining clientele. This unfortunately is not the case with RLC Also, on my first visit, there was a special running ($100) off. Office staff did not offer this nor mention it while I was at my first appointment. My girlfriend who had an appointment right after me called me to ask if I received the discount. I had to call and request the discount myself. Had it not been for my friend I would've paid full price. Poor product. Issues not entirely addressed and certainly poor customer service in regards to maintaining clients. A revisit addressing same areas with same product should have been covered. I went to Dr Gowda's office in Troy and Kelly addressed and fixed Botox around my eyes as well as placed small amount right under eye area. It looks wonderful and am NOW very happy. read more

I paid $300 for Botox, did not get the expected results and they asked me to come back for a touch up and told me I would have to pay again for it. Poor customer service and 8 would never go back or recommend this place. read more

Had a great result!I'm no stranger to botox.Strve is by far the best injector I've ever been too!my brows are perfection!Staff is super nice&informative. read more

I have been going to Rochester Laser for approximately two years. At that time, Revea (sp?) and Danielle were outstanding in the office! Never had an issue with anything. Steve had been a GREAT injector! Danielle didn't return back in to the office when they reopened from the Covid imposed shutdown, and upon their reopening, is when my experience took a massive downward spiral! November 2020 was a total waste of time and money! My own before and after photos no difference. I waited three weeks to inform the office that I not only did not see any improvement, in fact, I looked worse. My bestie is a specialized, highly trained medical professional with over 30 years experience and has complimented me in the past before. I've always admired her honesty! While in Michigan visiting over the first few days of December, she asked when I was going for Botox. When I explained I just had she said "honey you can not tell at all. You need to phone to let them know". Having grown up in a medical professional environment and supporting this philosophy, I phoned Rochester Laser to let them know of the failed Botox job, believing they would at least be sympathetic, and want to know when something of this nature occurred. Not what happened! Renee in the office was SO unprofessional, very defensive, indicating that it was my fault bc I didn't get injected at 3 months (3-5 months has been my norm) and that she stated that I needed more Botox units! She also stated she receives 70 units and that I am older than her and simply need more Botox. This is both highly UNETHICAL and UNPROFESSIONAL all while done over the phone! Another observation at Rochester Laser that I have never witnessed at other locations, is the vial stopper has never been in place to secure the product! Instead the vials are wide open, no stopper whatsoever and exposed to who knows what? They always extract Botox from a vial with no stopper! Yikes! Just learned this isn't cool! I had another consult, new location with a medical doctor in the Southfield area, which is on the way home from the law firm where I am employed. My coworkers highly recommended him. I was told by the medical doctor, at this new location, that I didn't even need over 20 units. I do not know if it was the new doctor's technique or better Botox but WOW! What amazing results! I can tell a difference within 24 hours. One other word of caution: I use to bank Botox units here. Since the reopening following Covid, those banked units of Botox just "disappeared". Very PAINFUL LESSON. Great at first, but I will NEVER go back. I suggest you research before you waste your time and money here too. Seems all nice at first, but... read more

Did not properly prepare nails for procedure. Procedure was a waste of money without proper preparation; can't tell if it would have worked because they refused to take any corrective measures for 7 months. Staff was friendly, but customer service in dealing with complaint is AWFUL. Only response is to provide a litany of post-care instructions for the next 9 months which will resolve the issue whether the procedure was performed or not. "Here is a magic $200+ weight loss pill, but it will only work if you strictly diet and exercise for the next 9 months!" Waste of money. read more

I had made an appointment to come in for a consultation and treatment for Saturday 9/7/19 at 1130. I got a call saying that that time was double booked and the nice woman asked me if I could reschedule. No big deal. Saturday morning I get another phone call asking me if I can come in earlier because the woman who was supposed to do my service had a time block. No big deal again. The receptionist was not very polite and made me feel like an inconvenience. She told me I could keep my appointment for 345 or reschedule. I get another phone call an hour or so later telling me that the other appointments came in earlier and could I also come in earlier. This is very unprofessional to me and I will not be coming in for services. read more

Let me preface this review by saying that I've been getting Botox for year from many reputable places. I came across the Groupon for RLS and decided to give it a try in an effort to save some money. Historically, I've never had more than 30 units of Botox and that had been enough to render me completely frozen for at least two months. It had been 16 days since I (supposedly) received 44 units at Rochester laser Center. I can honestly say that I can't tell that I've had any at all. I have complete movement. This coupled with the fact that I HAD GIANT WELTS AT EVERY INJECTION SIGHT THAT LASTED DAYS Has led me to believe that they are injecting their patients with overly-diluted Botox. DO NOT GO HERE. read more

After rescheduling an appointment, the receptionist mixed up the date and time, and I was charged $100 no show fee. My appointment was for laser hair removal of my underarms that takes less than a minute per session. I bought six sessions on Groupon for $100, and am very disappointed with their customer service. I would not recommend this business to anyone. read more

They do not sterilize or autoclave properly. This is a great place to go if you want to pay $1,500 to walk out the door with someone else's nail fungus infection. read more

very disappointed pay $4000 for 5 tubes of bellafill when they gave me the injection of the 5 tube on my second visit I end up in troy beau.ont hospital with a staff infection eyes were all swollen almost shut bad headache and blurt vision was in the hospital for 4 days miss work they gave me 8 bags of antibiotics the infection doctor told me lucky I came in when I did because if I waited one more day it would have effect my vision these injections were done right above my nose to fill in some deep line I goid to make myself look better and ended up in the hospital the insurance was charge $18000 dollars and I am stock with bills read more

Rodchester lazer, best service best people best prices what else do you want caring oh ya I can go on thank you so much !

I had the vampire facial and some Zeomin. She was terrific!!!

Beware if you purchase a Groupon for this business. They will require that you give them a credit card number in order to make an appointment. This was not mentioned in the fine print of the offer. When I called Groupon they agreed this was an inappropriate request and provided a refund. read more

I did laser hair removal on my armpits. Great results and the staff is very nice. I loved my results so much I bought a package for my mom. Check out their reviews on Groupon-94%! read more