I came in for a complementary facial for my birthday & 30 minutes into my appointment, I had to ask…read morefor it because they were trying to sell other services... then.the doctor asked me if I really wanted to get the facial since I was getting over a sunburn, which why wouldn't I if that's what I was there for and if I was too sunburnt for a facial, why would you recommend me getting microneedling that day?? That was money in their pocket vs the free facial, that was why.

My intent was clearly stated in my update…read more This is not a "friends and family situation" I was a paying customer. I have the dates, receipts, voicemails, social media and email correspondences of my communication to your providers and office. I did not stop contacting your office, your office refused to respond to any communication from me after an initial call back with the provider and office manager. This is also evident on this website by the lack of response to my initial review and lack of timely response to my second update. This timeline is documented. As previously mentioned the provider stated my BURNS were normal (even when my initial provider at your office stated otherwise) and everything would subside even after I expressed my deep concern. She conveniently called it "possible bruising" in the voicemail. As I stated in my initial review my session with a different provider at your office was completely unremarkable, therefore I know firsthand these burns should not have occurred. There is no consensus on the gold standard treatment for skin dyschromia after severe burns have occurred. Dyschromia after burns remain a therapeutic challenge. This is not an easy fix as you have suggested. Dismissing or downplaying a patient's experience such as this one is purely shameful.

I have been a client of Rochester Laser Center since 2023, but my most recent experience on March…read more4, 2026 was extremely disappointing. I scheduled and confirmed a Botox appointment for 5:00 PM. I have also made it clear to the staff during past visits--including as recently as November 2025--that I specifically prefer Botox because other injectable products do not work well for me and have caused adverse reactions in the past. At this appointment, I was not informed that a different product would be used. The injector proceeded with the treatment, and only after the injections were completed did I learn--when reviewing the receipt emailed to me while still at the center--that I had been charged $728 for Letybo, not Botox. I was never asked for consent to use Letybo, did not sign any treatment or product authorization forms, and did not sign a credit card receipt for the service. When I questioned the receptionist, I was told that Letybo was "the same thing," which is misleading. Botox and Letybo are different products with different formulations and dosing. After the treatment, I experienced facial pain and migraine symptoms that I have never experienced with Botox. Because of the lack of transparency and informed consent, I canceled my membership the same day and will not be returning. My concern is simple: I did not receive the service I scheduled or agreed to, and the product used was substituted without my knowledge or approval. I hope the business improves its communication and consent practices so this does not happen to other clients.

Rochester Laser Center is by far the best medical aesthetic facility in the Metro Detroit area…read more From booking an appointment to paying for your services - everything is professional and efficient. The online booking system is super convenient too. Right when you walk in, you are greeted by their friendly staff who checks you in. I received a treatment from Steve, he was very informative and efficient. The clinic overall has extremely fair prices, and is very clean/modern. Highly recommend!

Had Botox done at this location, which I have done for over a year now. Went back for an additionsl…read moretouchup ( after Botox) and was charged another 50+ dollars. After the touchup injection, my eyelid started drooping, felt heavy, and at times I struggled to keep it open. Saw an eye doctor and was put on drops. The facility REFUSED to reimburse me for the additional injection and REFUSED to take any responsibility. Seems it should've been the least they could have done, as I had to pay for eye drops and follow up with an eye doctor.

I have been a client of VIO for almost 3 years. Maranda has helped me drastically improve my skin…read morehealth. I can't even remember what my skin was like before. My overall experience has been amazing. The facility is very clean and the staff are extremely professional. I can't recommend Maranda enough!

Dr. Stutz is absolutely the best! He is on-time, highly skilled and trustworthy. From initially…read moremaking my appointment to checking out afterwards, the entire experience was excellent. I appreciate the competent and professional office staff too!

My family has been going to Dr. Stutz for years. He is the one of the most compassionate doctors,…read morestraightforward, and not a pusher of all the cosmetic fillers. I would highly recommend him and have to several of my friends and family. He is the best!

It was so easy to get an appointment, the exam was very thorough and Dr Clark was outstanding…read more Unfortunately, a couple areas of skin cancer was found. The surgery was done right in the office. All questions were answered, the procedure was long but the outcome was cancer free. Healing continues but since one was on my face, I am so happy with the very small amount of scarring. I found everyone to be competent but friendly to put you at ease.

Made an appointment on line that showed acceptance of Cofinity insurance. The appointment went well…read moreexcept I received a bill to self pay even though my insurance would pay for it if they submitted it to them. They refuse to accept my insurance so we are at an impasse. I will be looking for another dermatologist that is more upfront with cost and insurance acceptance.

5 stars for service and results! Prior to going to Diana (LHR), I had laser hair removal at my…read moredermatologist office. It was a waste of time and money. With Diana's expertise, the hair on my upper lip and chin vanished. She used a combination of laser and electrolysis to target both the light and dark hair. I owe her a debt of gratitude for getting the job done in an efficient and effective manner in a very pleasant environment.

The hair is gone! I no longer have to shave the coarse hairs above and around my upper lip and…read morechin. I had a combination of light and dark hairs. In just a few appointments, Diana took care of them all. She's knowledgeable and quick, and flexible with making appointments.