1. Sally Beauty

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    Shiloh, IL

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    Sally Beauty

    3.3 (4 reviews)
    Closed • 9:00 am - 8:00 pm
    Updated 1 week ago

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    Timothy Bradley, MD - Before & After Breast Augmentation

    Timothy Bradley, MD

    4.1(9 reviews)
    3.4 mi

    I deeply regret choosing Dr. Timothy Bradley for my surgery…read more My experience was one of the most upsetting medical experiences I have ever had. During my procedure, I was told that my orbicularis muscle was accidentally burned, which led to complications that I continue to deal with. Instead of feeling supported, I felt abandoned. After surgery, my medication was mistakenly called into a pharmacy in another state. Despite making him aware of the mistake, it was never properly corrected by calling in a new prescription to the correct pharmacy when I needed it most. Rather than having my follow-up care handled professionally in the office, Dr. Bradley came to my home to remove my stitches. He arrived around 10:00 p.m., and I was extremely uncomfortable with the way the visit was handled. At one point, I was also told my stitches might need to remain in for another two weeks after they had already been in for approximately two weeks, something that caused me significant concern. When I later expressed how difficult this entire experience had been and requested that he at least consider a partial reimbursement for what I had endured, I was dismissed as a patient instead of having my concerns addressed. I have kept emails and other documentation regarding my care because I believe patients deserve honest information when making decisions about their surgeon. This post reflects my personal experience and opinions. Everyone's experience may be different, but I believe prospective patients should ask detailed questions, understand how complications are managed, and carefully consider their options before choosing a surgeon.

    Dr. Bradley who now works at The Best U Now in Florida got into a verbal argument with my…read moreanesthesiologist just minutes before my surgery. This is probably why my results look like I didn't have any work done. I have reached out to the owner Dr. Wilkerson of The Best U Now several times only to be ignored after sending him pictures of my results, that he requested. This place is organized and unprofessional. Do not spend your money here unless you plan on going through full surgery just to have the same results that you had prior to having surgery. After having 360 lipo I still have a huge stomach and there is still a lot fat present. The results of my surgery could not be seen even a month out, you could still see that there is fat still present. Now 6 months out the results have not changed. I am not still swollen and I am sad to have came to terms that these are my results. Please save your money, time and disappointment. All the red flags were there that this place didn't care about the customer just about shuffling people in and out quickly! Now I will have to go through surgery again if I want real results.

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    Timothy Bradley, MD - Before & After Liposuction

    Before & After Liposuction

    Timothy Bradley, MD - Before & After Breast Augmentation

    Before & After Breast Augmentation

    Timothy Bradley, MD - Before & After Lipo Abdominoplasty

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    Before & After Lipo Abdominoplasty

    Metro East Dermatology & Skin Cancer Center - http://dermskincancercenter.com designed by http://creativetakemedical.com/

    Metro East Dermatology & Skin Cancer Center

    2.8(9 reviews)
    0.9 mi

    I have been a patient of this practice for many years, and I want to begin by recognizing the…read moreexcellent medical care I have received. Jennifer, PA, has been outstanding throughout the years. She is knowledgeable, compassionate, and one of the primary reasons I continue to come to this practice. The physicians I have seen have also been professional, caring, and highly competent. Unfortunately, my recent experience with the front office was extremely disappointing and warrants attention from management. Two days before my scheduled appointment, I received a voicemail at approximately 6:00 PM informing me that a referral was required. The following day, I contacted my primary care physician's office and learned that, for a priority referral, the dermatology office needed to contact them directly and provide specific information necessary to process the referral. I promptly left a detailed message for your office explaining exactly what my physician's office needed and specifically requested that someone contact them. I did not receive a return call, text message, or any other communication. As my appointment date approached and I still had not heard from anyone, I became concerned. On the morning of my appointment, I contacted the office again because I wanted to ensure everything was in order before making the trip. Once again, I received no response. Despite my repeated efforts to communicate and resolve the issue, I drove approximately thirty minutes to my scheduled appointment only to be asked at the front desk whether I had obtained the referral. I explained that I had left messages, contacted my physician's office, and attempted to follow up that very morning because I was concerned that no one had responded. The receptionist's response was that the office was short-staffed. While I understand that staffing challenges occur, they do not excuse a complete lack of communication with patients. When I expressed my frustration that no one had returned my calls or messages, I was essentially told that it was not the office's problem. The receptionist then abruptly ended the conversation and indicated she was done discussing the matter. My appointment was canceled and rescheduled for later this month. My frustration is not simply with one employee's attitude. The larger issue is a complete breakdown in communication. I left a detailed message the day after receiving your voicemail regarding the referral. I contacted the office again on the morning of my appointment because I had not received a response and was concerned there might be a problem. Despite these efforts, no one returned my call, responded to my message, or informed me that my appointment could not proceed without the referral. As a result, my wife and I spent time and fuel traveling to an appointment that could have been canceled or rescheduled with a simple phone call or text message. Patients should not bear the consequences of internal staffing shortages or communication failures. I fulfilled my responsibility by following up promptly. The office failed to fulfill its responsibility by communicating with me. I also requested the name of the Office Manager so I could discuss my concerns through the proper channels, but that request was ignored. I am a 67-year-old patient. I followed every instruction given to me, contacted my physician's office, left messages, followed up, and attempted to avoid exactly the situation that ultimately occurred. All I expected in return was basic communication and professional courtesy. What makes this especially disappointing is that this practice presents itself as a Christian-based practice, which is one of the reasons I chose to become a patient. Christian values include respect, kindness, accountability, and treating people with dignity. My experience on this occasion did not reflect those values. To the practice leadership: Your providers are exceptional, but poor front-office communication and unprofessional treatment of patients can damage the reputation of an otherwise excellent practice. I encourage management to review this incident carefully and address both the communication failures and the manner in which patients are treated at the reception desk. I sincerely hope these concerns are taken seriously so that future patients do not experience the same frustration and inconvenience.

    I was greeted by a very nice lady. Once I entered the building, she helped me with the app that is…read moresupplied by Metro dermatology so that I would be able to get text and test results and messages from them. That would work great to avoid calling the office before or after hours at missing a person to chat with, or being on hold while they're surfing, another customer, or waiting for a callback. It's the perfect means for busy people this day at age. I met with the doctor. She greeted me and went right to task communicating everything she was doing and what she was thinking through the process she was very thorough. I think because they do such a great job. They get booked quick and getting an appointment may take some time. Of course it's not an emergency in an emergency or great concern. They would get you in rather quickly. I'm glad that I found them. I trust that they are taking care of my needs and every avenue that is needed.

    Photos
    Metro East Dermatology & Skin Cancer Center - Jackie McGinness is a Board Certified family nurse practitioner.  http://dermskincancercenter.com/jackie-mcginness-fnp/

    Jackie McGinness is a Board Certified family nurse practitioner. http://dermskincancercenter.com/jackie-mcginness-fnp/

    Metro East Dermatology & Skin Cancer Center - Dr Jamie McGinness is Board Certified in Dermatology and fellowship trained in Mohs Micrographic Surgery...

    Dr Jamie McGinness is Board Certified in Dermatology and fellowship trained in Mohs Micrographic Surgery...

    Metro East Dermatology & Skin Cancer Center

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    Sally Beauty - cosmetics - Updated October 2026

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