Needed single ear piercing - the service went well, and it was a…read more Positive experience.

I went in to buy a few items here because it was cheaper in store than buying online from another…read moreretailer. I walked towards the back to the hair products area and found the brand I was looking for because of the display sign. While I was looking for a particular product for my hair, a representative stood behind me and watched me the whole time. She was propped up on the shelf and it was clear as day what she was doing. No customer service provided either. I went into the store with my credit card and phone in hand and was wearing gym attire that was fitted and had no pockets. I have never experienced this in my life.

had a great experience with shannon most importantly if that beautiful stylist hannah wadingham(ps…read moreyou know who you are) is single id love to take her out sometime. Baldeagle

Wonderful salon. All the employees are friendly and professional. Scheduling the appointment was…read moreeasy. I chose Bailey as my stylist because she is a pixie cut guru. She took the time to talk about my hair and educated me on caring for it. The cut turned out great and I will continue to go see Bailey!

We stopped in for a men's walk in haircut, priced $30-…read more We asked if they did mens cuts, we were told yes. Poor gal was shaking the whole time while doing hair cut, Left my husband looking like a mushroom rather than being able to do a fade. There's a difference between saying you "can" or being a learning salon or stylist with learning prices not $30 dollars worth.

I have never felt more at home than I did while in the salon. All the stylists are extremely…read morefriendly and go above and beyond for their clients. I specifically always go to Lexy, who is a phenomenal stylist that always does wonderfully with my hair. Lexy is amazing with coming up with creative ideas for my hair and executes these ideas perfectly. I highly recommend Lexy to anyone who's looking to get their hair done!!

I want to say Candace is an amazing lash stylist! This is my second lash lift and tint; pleased…read morewith results. She is a professional that makes my long lashes look fabulous. While the booking system at Lash Lounge needs improve, finding the right lash tech makes it all worth it.

I got hybrid lash extension at Shiloh Lash Lounge on 4/17/26 with "Senior Stylist" Jhave' B. The…read moreappointment went fine & she was nice. I paid, tipped & went about my way. By midnight, AT LEAST 20 fans had fallen out. I arrived at Lash Lounge the morning of 4/18/26 (They DAY OF my birthday & brunch, which is exactly what I was trying to avoid, hence why I came yesterday for the service) to get this resolved and despite their opening time being 9am, they were not open & I stood outside in the cold, calling 3 times & leaving 1 voicemail, until 9:18am and they still were not open. I then went go sit in my car. I finally saw a light come on about 5 or so minutes later & approached the entrance again. The door was still locked. The front desk receptionist had to come unlock the door despite it being business hours, which I'm pretty sure is a violation of a code in itself. After explaining the situation & her calling the manager. She returned and initiated a refund, which is all fine and dandy, but I still have a "full set" of lash extensions with spaces and gapes all over. The front desk receptionist then tells me the "senior stylist" that did my lashes won't be in until 10am & she has a 10am appt with no openings today except for MAYBE being able to squeeze me in at 1pm. She then goes on to tell me that I wasn't even a candidate for lash extensions but the stylist did them anyway. Would I not be wise to inform me of that? Especially since I've gotten lash extensions HERE AT THIS VERY LOCATION multiple times & have never been informed of this NOR had an issues with my lash extensions. When Jhave got her she came out front (The kindness from yesterday was no longer present which seemed to rub off on the receptionist as well as our interaction leading up to this was completely fine. She had up to this point been very kind & helpful. She actually looked appalled when I showed her the photo of how many fans had fallen out) and said that "They informed me of your issue. I wouldn't know if it's an issue with me. It could be the humidity." She then went on to blame me stating that I move/fidget during my appointments (I don't move my head, I fidget with my arms/hands due to personal & medical reasons) and that I got up to use the restroom during my application (again for personal/medical reasons which I DID IN FACT ask her if that would be ok/if it would affect anything). I explained to her that these EXACT things have taken place at all of my appointments, as I made them aware of at my VERY FIRST appointment at Lash Lounge Shiloh over 2 years ago with a lash tech by the name of Kelsey! My 5 star review is actually still up! I shouldn't have to air out my health battles in a Lash Lounge lobby. I then asked Jhave what the actually issue was because the receptionist told me that I was not a candidate but the service was performed anyway. Jhave then told me that this was in fact, not correct information and the receptionist mixed me up with another patron (another mistake/misinformation on their part). I now have to cancel my birthday brunch. This is not how I imagined or planned my birthday this year.

Julie has been cutting my hair for several years. She is terrific! Very skilled and personable. The…read moreother staff a friendly and helpful too

1 Star (and honestly that's being generous) If I had the…read moreoption, I wouldn't give this place any stars. My 19-year-old daughter booked an appointment here on her own for the first time. She brought in inspiration photos and explained exactly what she wanted to her stylist. Unfortunately, the results were nothing like what she asked for and she left extremely upset. When I contacted the salon to address the situation, the owner's response was completely unprofessional. Instead of listening or trying to resolve the issue, he spoke to both my daughter and myself in a very disrespectful and inappropriate manner. As a business owner, the way you speak to your customers matters. A man should never talk to a young woman or any client the way he spoke to us. Based on the way the owner handled this situation alone, I absolutely do not recommend this place.

What can I say about this place. Four beautiful, talented, women own this beauty shop. The shop is…read morewonderfully decorated and they treat their customers like family! My stylist is Cleo and I have been coming to her for over 16 uears now. I have followed her from shop to shop. I love my stylist! One of the best in the Metro area!!!

All of the stylists are so kind and do such a great job. Getting your hair washed feels like a spa…read moreexperience!

I love Kristen! She is consistent and knows exactly what to do with my hair- my color and cut…read morealways looks great and is easy for my to style. I have been seeing Kristen for my hair services for over 5 years now- I would highly recommend her! Her studio is above Wasabi in the complex where Glik's and CVS is in Edwardsville. Cute little audio space too!