Called to make appointments for my 3 daughters. Line was busy, no biggest happens. Receptionist called me back, started with I saw you called, sorry I couldn't answer, what can we help you with. Made 3 appointments for my 3 daughters. Receptionist could get them in at the same time with 3 different stylists. This was awesome for a busy mom. Appointment day, all 3 stylists (I am so sorry but I forgot their names except for Tyler?) listened to what each daughter wanted. They spoke to them kindly and engagingly from hair discussion, wash, cut, and style. Each of my daughters left feeling pampered, beautiful and happy with their hairstyle. Thank you so much to everyone we saw that day! read more

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Made an appointment for a wash and blow dry with Tyler. My hair has been a mess since getting it colored blonde at a very expensive salon in Shiloh and the humidity has made it unmanageable. No matter what I do it's frizzy and feels like straw, but, Tyler used some excellent products by Virtue, did a 15 minute mask, and took extra care with me. It's been almost 2 years since I have had a head of hair that felt soft and healthy. I'm so very grateful for his kindness and expertise. I will DEFINITELY go back! Thanks again, Tyler!! read more

Very pricey. More so than I've ever paid before for a simple cut and style. But my stylist Taylor was amazing and just the conversation alone made it worth it. She gave so many good tips and made me feel beautiful. And then styled my hair for a photoshoot later that day. Very cute place and quiet, very clean and modern. Also, a cute shop in the front of the store that had some great pieces in it. read more

I will never leave this salon even though I drive from STL! Taylor Baker has been doing my hair for years and even did my wedding hair. I'm a natural brunette but Taylor does such an incredible job turning me platinum that most people think it's natural. She's always into experimenting with fun colored toners and my hair always feels healthy leaving the salon. The salon is pristine and the staff have been nothing but accommodating and kind. They've even ran down the street to pick up my take out order while I sat in the salon with my hair processing. I've recommended this salon to so many people and will continue to! Also recommend following Taylor Baker on Instagram! @Taylors.hair.flip.squad read more

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I had my first appointment with Jaclyn at Refinery Salon today. The ease of booking my appointment online was very appealing. I had a consultation with Jaclyn where she asked good questions and made sure she understood what I wanted. I wanted a sombre and a trim. She worked well with my natural wave and gave an amazing shampoo/scalp massage. Jaclyn wasn't chatty, which was a different experience. However, she responded kindly and thoroughly to all of my questions about products and tips for styling and problem areas. I'm very happy with the results and will be back. Also, they don't accept tips! So, when looking at the cost of services, keep that in mind. The before and after are from today. read more

Refinery Salon - Hair Stylists Near Me - O'Fallon, Illinois

I've been here two times, the first time I had Adrian and she was wonderful. The second time i asked for her but she was on vacation so the guy at the front desk suggested Kate. I was not informed that she is a higher level and charges way more plus of course having to tip. I was not happy at all about that. Definitely something that should be said before booking appointment, not when it's time to pay after hair is done. I don't think I would recommend this place because of that. Hair looked good but not worth the price at all. I felt I was taken advantage of very much sadly. read more

Got a suggestion from a friend about this place; really cool vibe. Friendly staff and Adrian was my stylist. She's very attentive and easy to talk to. Already booked another appointment with her! Highly recommend this salon! read more

Having a bad hair day/week/year? Do yourself a favor & let these folks help you out! As soon as I walked in, I was greeted by a charming shop & and even more charming Calvin, who took the time to offer me a drink, take my coat, and learn how to properly pronounce my difficult name (and then remembered it at my following appointment). My hair is even more difficult than my name, and Emily managed to give me the kind of haircut that even air dries nicely! She also gave me an amazing, natural-looking balayage. When my wack schedule didn't allow me to re-book w/Emily, I was able to get an equally amazing highlight & haircut w/Shanna. Is everyone here the best ever? I've tried a ton of different salons in this area, and am beginning to think so! read more

Today was my first time at Refinery, and it's a very pretty store. The prices are reasonable and they have really cute stuff. I had made an appointment for a gel mani/regular pedi with Shanna, whom I had never met. She was a doll and we did my mani first. She did a great job. Then she started my pedi, which was great, but I noticed she was using a lot of products. I just wanted the polish and go so we talked and she explained I was down for a spa treatment. I never said anything about a spa treatment on the phone so my only suggestion is to be clear about what you want and make sure they understand. Otherwise a great experience. read more

My son had his haircut by Tyler on Friday after years of never going to a professional salon. He called me right after and said "mom, this is the best haircut I've ever gotten. Ever." This is a huge proclamation from a 20 year old who is extremely shy and self conscious. Tyler, thank you for just being good at what you do and making everyone feel welcome and good about themselves! read more

Very cute store! The salon was clean, professional, and i airfield that my stylist Dianne took her time with my hair cut. Turned out great!

I have been getting my haircut and color by Tyler for little over a year now. I love how my hair looks and feels after each visit. Tyler knows exactly how I want my hair to look and he does great job!! I also love the retail items Refinery Salon has at waiting area. Refinery salon's no tipping policy show that the stylists genuinely want to give good client service and not driven by tips!! The color products the salon uses are harsh chemical free so I feel my hair doesn't get damaged as much. I have not tried their other services (nail care, hair removal, etc. yet. 4.5 star salon. I love my Refinery salon. read more

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My second visit to the salon after a long while and it didn't disappoint! Making an appointment was a breeze and although I called in a day prior in the late afternoon, Ashley was able to schedule me the very next day. Amy did my hair today and she was Amazing! I have been having the longest hair forever and wanted something different for a change. She listened to my needs and was able to come up with a style that suits my face. At the end of my session, my hair feels so much lighter and the layers added a much needed volume! The finishing touch of the curling iron does so much magic, I feel like a Queen for a day! She took some pictures of my hair after it's done and man does it look great! I am totally loving my new look and I think I might rock this short hair for a while. I have never feel like I have been rush for both times that I have been there. They gave you their undivided attention and are always willing to accommodate should you need to do a little adjustment to your hair prior to you leaving the salon. Their dedication to their profession is commendable. read more

I just had an amazing undercut pixie haircut w Meg! She totally got me, communicated clearly, & has mad short hair skills. This was my first visit & I'm looking forward to being a regular. The Refinery is a sweet, welcoming, full-service salon supported by a friendly, conscientious, talented staff. My mind was blown by this first-ever experience of a non-tipping salon with such fair pricing. Highly highly recommend. read more

I arrived in O'Fallon in November and was in desperate need of a cut and color. I love yelp (especially when I travel) and the reviews for the Refinery were excellent so I thought I would try. I went to the salon and was fortunate to get an appointment the same day (due to a cancellation). Courtney is amazing. She takes her time and makes sure not a hair is out of place. I like to go a few times before I post a review. So far everyone has been very wonderful and accommodating. I would definitely recommend The Refinery. read more

After living in Fairview Heights for almost 2 years and making many trips across the river, I finally found my hair place!! Refinery Salon is phenomenal. I love their decorations, their customer service, and product selection. I saw Tyler on my first trip for a complicated color correction. I'm extremely picky with my hair and when the color wasn't the exact shade I wanted, he had me back and corrected it to perfection! I'm so thrilled! They offer 4 levels of stylists so you can choose based on what you can afford and they don't accept tips. They use high quality color and products too! read more

Refinery Salon - Yay Tyler! - Hair Stylists Near Me - O'Fallon, Illinois

As a long time client of Whitney's, this salon is a complete reflection of her talents, style and services. It is classy, stylish and filled with character. Hands down one of the nicest salons in the metro area. There is certainly a stylist here to meet you needs. read more

Refinery Salon - How perfect. Margarita from Hemingway's waiting when I arrived. Now that's service! - Hair Stylists Near Me - O'Fallon, Illinois

Two stars because the facility was truly lovely. Ladies were extremely kind and seemed to be overbooked. I waited ten minutes after my original appointment time to be assisted. I absolutely love dip polish due to my busy lifestyle so that's what I wanted. The right hand the woman did an excellent job but the left as you can see is TERRIBLE. My toes were also a disaster. I did not rush them, or make them feel as though they had to rush to complete. Would not recommend getting nails done here! read more

Refinery Salon - Hair Stylists Near Me - O'Fallon, Illinois

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I could not be more happy or impressed with my appointment at Refinery. I made my appointment online and was only able to select the highlights. When arriving I asked if I could also have my hair trimmed, and Dani squeezed in a cut with my color. I walked in with a pretty broad idea of what I wanted and Dani helped me narrow it down. Everyone was very helpful and nice. I have been trying different places since moving to the area and Refinery Salon is where I will stay! Additional pros: * There is a no tipping policy here and they are serious when they say they do not expect you to tip. * The prices aren't outrageous like some of the other salons in the Belleville area. * They don't shove products down your throat. * They gave me great advice on products for my boyfriend as well. read more

Overpriced. I paid $30 for a wash and a trim, no blow drying or styling whatsoever. The actual wash felt amazing though. The website is also confusing. Who books an appointment only for a wash but no cut or style? read more

my hair cut was fine but the dye was horrible. I paid $150+ for this, and have never regretted a purchase more. The stylist dying my hair was clearly trying to rush through the job, even though the whole point of appointment only is to make sure every person gets the specific style they want. They only bleached my hair for 30 minutes, and when they rinsed to discover that everything was patchy and barely lifted, they didn't even use toner. Never coming here again. read more

I scheduled an appointment over the phone six weeks ago for today. When I got there, no appointment anywhere. Did I want to reschedule for tomorrow? Oops. Somebody just booked it online. How about a month from now. "No" on customer service, first for messing up the booking and then second for not handling it well, Luke it was my fault. Go with a salon with good yelp reviews for customer satisfaction about their hair AND how they were treated at the front desk... read more

Love Love Love Tyler! I'm always so indecisive when it comes to my hair style, but coming to Tyler has been the best decision I've ever made. I knew I wanted a change in my hairstyle recently, so I showed Tyler some pictures of what I was looking for. He was very intent on making sure I left his chair with what I wanted and he did not disappoint. My hair came out wonderful and I am already looking forward to going back to see my favorite stylist. read more

New to the area and needed a trim. All the staff there were very kind and welcoming. Stylist Emily T. took the time to listen to what I wanted and worked her magic to make it happen. I highly recommend Emily, and the salon as a whole. I love my hair, and will definitely return! read more

Very cute and nice salon! Tyler dry cut my hair, which was great, I really liked it! Tyler was super nice and cut my hair perfectly. Really enjoyed it, I'll be back! read more

After going to the same stylist for the last 6 years, a move across country forced me to find someone new. (Thank you Air Force.) I was so nervous because I can be very picky about my hair which drives me nuts, but seriously your head can make or break your entire look. I finally decided on Refinery based on the reviews, and I was intrigued by the no tipping policy. Basically all the stylists get paid a salary based on experience so your experience is exactly the same every time, you can see someone else if you're broke one month, and you can expect the same service. There is absolutely no cattiness between the girls. So my appointment was with Rae, she's a platinum stylist. Best of the best. I have mid back length very thick hair. It's dark brown, and I've been rocking bleached peek-a-boos for the last 5 or 6 years. I decided to brave it and try something new, so we did an ombré bayalage (not sure how to spell that...). I kept the length, added some long layers and trimmed my side bangs. Of course we wanted to go the least damaging route, so we kept the peekaboos and lightened the ends. Obviously it's not going to be as light as j wanted it, it's a process and takes a few times. I was over all happy however when I got home, it only got more and more orange to the point that it seemed fire red. It was awful, so I called up Rae, she she got me back in the next day for the second process and didn't charge me a penny! I couldn't believe it. It wasn't a mistake she had made, but she knew how much it didn't like the orange so she took care of it. She said "girl you just paid me $200 two days ago, I'm not charging you." Amazing. I'm a starving nursing school student (ok, not starving), so I was so grateful to her at that moment. She took care of the orange and I couldn't be happier. Rae is such a sweetheart, super spunky and very profession and confident. Another words she knows her sh**. I'm happy to say I have found my girl. At least until the next time the military decides to move us. :) I absolutely recommend Refinery Salon. The salon is super cute and all of the girls work side by side and really seem to know their stuff, regardless of experience. read more

4-5 stars! This salon is clean and concerned about customer needs. I liked going here until my hair lady moved away. She referred me to another girl in the shop who, when I called, was not taking new clients. The guy on the phone was originally not helpful in booking another appointment. I ending up going somewhere else. Later, I was contacted personally for my appointment needs and apologized to! I've never heard of such actions from a business and the customer care at this location is apparent. I'd definitely recommend this salon. read more

I have thick curly hair and had trouble finding someone who could cut and style it. Whitney has been cutting, coloring and styling my hair now for 15 years and I wouldn't trade her for anyone. The Refinery also has items that you can purchase, hair care products, clothing, jewelry, etc. she has great taste! read more

Inviting decor, clean stations and the coffee /tea bar is very nice. Ava gave me a wonderful pedi. I followed her there from another salon. Parking was available because my appointment was before the lunch crowd. This was my first visit to the salon and it was a pleasant experience. read more

Just went in for a brow maintenance, Ava was great, she really took her time with my brows and was very friendly. Couldn't have asked for a better experience! read more

Finding a new hair stylist is tough, especially in a new area. I tried Refinery Salon for my hair color/cut in August based upon recommendations and reviews. It went great! Tyler listened to what I wanted and did a great job!!! He also helped me find the right shampoo/conditioner to extend the life of my color & keep my hair healthy. (I meant to submit this sooner, but life has been busy). It's cool that they have a no tip policy, as it makes me feel a little more at ease. And their services are well-worth the cost. read more

Super happy! Alex did a great job on my hair. She listened to my wants and had her own wonderful suggestions. The place was very relaxing and nonjudgmental. I was very pleased and will be back! Also their dye is ammonia free and they have a no tipping policy. read more

I had an amazing experience here with Vicki. Not only is she extremely skilled and knowledgeable, but she takes the time to truly listen to what you want and make it a reality - and she takes the time to pull up different pictures just for you to make sure she knows exactly what you want. I have been coloring my hair for around 5 years and this was the best color (and cut) I've ever had and the compliments have been pouring in. I'm from out of the area, but if I lived in southern Illinois I would never see ANYONE else again. read more

I booked online. It was very easy to do. I booked with Whitney. She was absolutely amazing. I showed her some pictures of what I wanted, and we discussed it thoroughly before she even picked up her scissors. I got exactly the cut I wanted. The salon was very open and clean. The workstations were tidy and organized. This is definitely my new salon!!! read more

Stop searching and book an appointment at the Refinery! Stylist always want to over bleach my hair and make me look platinum blonde when my natural color is MUCH darker. The ladies at the Refinery did exactly what I asked for and it turned out perfectly, plus the price was reasonable and they don't accept tips! I'll be back very soon! read more

Received a cut and color from Tyler and could not be more happy. He was very knowledgeable when it came to color and helped me select the perfect shade I Will definitely continue to go back to him!! Loved him and this salon!! read more

I did not have the best experience here but owner finely decided to refund me so I will keep this short...

I have very dry and frizzy curly hair, and love to do a blow-out once in a while. Most stylists never manage to make my hair look smooth, but Tyler did a really terrific job. It looked beautiful! read more

Highly recommend this place. First class all the way!! Rae is my stylist and she is awesome. My daughter has been to a few different girls and they were great too. Sione does awesome pedicures!! read more

Highly recommend this salon! Clean, inviting, and superb talent no matter who your stylist is. My favorite though is Vicki!! I've had some of my fav cuts/colors with her. read more