Called to make appointments for my 3 daughters. Line was busy, no biggest happens. Receptionist…read morecalled me back, started with I saw you called, sorry I couldn't answer, what can we help you with. Made 3 appointments for my 3 daughters. Receptionist could get them in at the same time with 3 different stylists. This was awesome for a busy mom. Appointment day, all 3 stylists (I am so sorry but I forgot their names except for Tyler?) listened to what each daughter wanted. They spoke to them kindly and engagingly from hair discussion, wash, cut, and style. Each of my daughters left feeling pampered, beautiful and happy with their hairstyle. Thank you so much to everyone we saw that day!

Made an appointment for a wash and blow dry with Tyler. My hair has been a mess since getting it…read morecolored blonde at a very expensive salon in Shiloh and the humidity has made it unmanageable. No matter what I do it's frizzy and feels like straw, but, Tyler used some excellent products by Virtue, did a 15 minute mask, and took extra care with me. It's been almost 2 years since I have had a head of hair that felt soft and healthy. I'm so very grateful for his kindness and expertise. I will DEFINITELY go back! Thanks again, Tyler!!

So, I was really scared to try this place as their is little Info on it and the website isn't very…read moreupdated but I was absolutely blown away at the experience. Holli was so nice and easy to talk to and my hair turned out amazing I'll show a before and a after.

I had a bad headache and received a chair massage. You pay by the minute or make an appointment for…read morea traditional massage. Headache gone and I feel great.

1 Star (and honestly that's being generous) If I had the…read moreoption, I wouldn't give this place any stars. My 19-year-old daughter booked an appointment here on her own for the first time. She brought in inspiration photos and explained exactly what she wanted to her stylist. Unfortunately, the results were nothing like what she asked for and she left extremely upset. When I contacted the salon to address the situation, the owner's response was completely unprofessional. Instead of listening or trying to resolve the issue, he spoke to both my daughter and myself in a very disrespectful and inappropriate manner. As a business owner, the way you speak to your customers matters. A man should never talk to a young woman or any client the way he spoke to us. Based on the way the owner handled this situation alone, I absolutely do not recommend this place.

I recently went to this salon for a partial balayage and long haircut, and unfortunately my…read moreexperience was extremely disappointing. My hair was completely botched. I asked for a small trim, but the stylist cut 5-6 inches off my hair, leaving it very uneven. The balayage was also not done properly. Instead of a blended balayage, my hair is streaky, patchy, and poorly blended. It was barely toned, and now my hair has orange and yellow spots throughout it, which looks nothing like the inspiration photo I showed before the appointment. Before the service even began, I specifically told the stylist that I had previously used Kristen Ess hair gloss on my hair, so she was fully aware of my hair history going into the appointment. Because of how upset I was, my mother contacted the owner to discuss the situation. When he called me, he said the only way I could receive a refund was if I came back in and let him fix it. I was not comfortable with that, since my hair had already been ruined by this salon. During the call, he then tried to blame the outcome on the fact that I had previously used Kristen Ess hair gloss, implying that the result was somehow my fault--even though I had already informed the stylist of that beforehand. That also does not explain the uneven haircut, streaky color placement, or the lack of proper toning. Overall, the way this situation was handled was extremely unprofessional. My hair looks nothing like what I asked for, and instead of taking responsibility, the owner was dismissive and rude. I am very upset with both the service and how the situation was handled afterward. Unfortunately, I would not recommend this salon based on my experience.

I had a facial today with Misty, and oh my goodness-- it was INCREDIBLE! I was blown away. I've had…read morefacials before at day spas, and hers was by far the best. She explained the basis behind what she was doing & was politely updating me on which stage we were at during the process. She's incredibly knowledgeable and sweet as can be. 10/10 would recommend to everyone. This would also be a great gift idea. Quality skincare in a relaxing spa-like room, located in quaint O'Fallon.

I have been going to Sanctuary for years and love everything about this hair salon! My hair always…read morelooks exactly the way I love it! Andrea does an amazing at hair extensions and blending them perfectly. They treat you like family and it's always such a treat to get my hair done!

Had my hair done a week ago by Alyssa. She put bling back in my hair after a year plus letting it…read moreget healthy and it looks absolutely beautiful. It's in such great condition since switching salons and coming to her on a regular basis. She is super friendly and I love coming to this

I was denied a bang trim by Kelsey because I wasn't an exciting client. Kelsey unkindly noted that…read morebecause she "specializes in color," she doesn't have time for the appointment unless I do a color service. What a freaking JOKE!! I have never heard such a ridiculous reason to not see someone for a ten-minute appointment. I will NEVER visit this salon regardless of my hair needs and would strongly recommend giving your business to other estbalishments.

They got my son in right away before our out of town trip. Great price and my son likes his cut…read more Thanks! There's also coffee while you wait.

Look, Shelby is a pro. She's fast & reasonably priced, her place is so nice & she can dish the…read moresassy or the sweety. I strut out of that place every single time.

Before visiting this shop, my hair was consistently flat, difficult to manage, and overall didn't…read morelook its best. On June 11, 2026, I was in urgent need of a trim since I had plans the following day. While searching online, I came across this barbershop. I had only ever trusted two barbers in the past, so trying somewhere new was a bit outside my comfort zone. However, both of my usual barbers were unavailable at the time, and it was already around 7 PM, so I decided to give this place a chance. I'm extremely glad I did. The experience exceeded my expectations, and the results were exactly what I had been looking for. My hair went from flat and thick to a well-textured, styled cut that looks great and is much easier to manage. A special thank you to Marlana for the excellent work--I truly appreciate it. The staff was also very friendly and welcoming. I will definitely be returning in the future.

A no-nonsense barber shop that's a step above. Masculine decor, a comfortable waiting area that…read moredoesn't feel like just a sports bar, and no invisible 3-hour lines online. Call for an appointment but walk-ins are possible. Private rooms and professional barber/stylists that know what they're doing and take the time to give you the cut you want. It's tucked away in a niche so you may not have seen it - which is a good thing since it's still a good value and not overrun.

i Always leave very satisfied with the results they have the best service and the hospitality…read more I love the kindness of Murl is the best ever

Kassi ALWAYS responds to my requests/needs. She knows just what "tweaks" to make to my tried and…read moretrue color formula to keep making it better. She is a true artist! Her haircuts, color, and style NEVER disappoint. She is a phenomenal stylist-try to get in to see her... she books fast!