Iris the manager helped so much getting my products today, i appreciate the patience and help! my go-to place very everything hair care/hair dye read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Carson, California

The service was efficient, friendly, and helpful. I purchased a curling iron, flat iron, and a cosmetic item. I do not remember the service being this good when I last shopped at the this store. It's been at least 5 years. I was short on time, and thought I'd try it again. I am so glad I did. This store is in my neighborhood and I am so happy that I can happily spend my money in my locale. read more

Brenda helped me when i came in today and basically doesn't know what she's talking about. i went back home and listened to the advice she gave me and it messed up my hair.. she told and bought me what i believe is the wrong developer amount. i might as well should have watched a youtube video. not only that, she seemed rude and arrogant. read more

I don't know but the previous reviewer L.C. sounds like a psychopath. Wow talk about having absolutely no life. Let's write a chapter about nothing. Would love to see what this person looks like. Don't think Sally's is gonna polish that doo doo read more

I visited this store a couple times in the past month to inquire about a hair clipper they carry, and the workers were great. I didn't get the name of the woman who helped me the first time around, but I did get the name of the one who helped me during my second visit -- Iris. Like the other worker, Iris was friendly as well as open and patient with me, which I appreciate immensely. I received nothing but solid customer service. read more

Worst Sally's ever I purchased shampoo from another Sally's but couldn't use it because it wasn't meant for my blonde went to exchange it for something else and the girl who was at the register idk her name happened today 06/27/2023 @ 5:48pm seemed like she didn't even want to help me with the return since I paid with the Sally's credit card she straight up said idk how to do returns with a credit card purchase you should go back the Sally's where you purchased it from . Girl I'm here because the Sally's I purchased it at closes by the time I'm off of work. Ridiculous. read more

LMAO!!! Why in the Loreal and horse hair hell are people hating on "Sally"??? Did she get drunk and make out with a damn cowboy or something? Did she ride a male train and still couldn't pass her baby daddy paternity test??? WHO IS THE FATHER, Maury!?!!?!?! Ok... stupid jokes aside... every chick that works here has their hair dyed, it seems. Nothing's wrong with that to me at all, because it shows that their employees use their stores' products. This particular Sally's has always been an awesome place for my lady and I to buy hair products. Everything's so well organized and clean. Parking is never a problem, since it shares a huge lot with Albertson's, Staples, Wingstop, etc. Yes, there are those mom and pop Korean-owned beauty supplies, but Sally holds it down and won't get knocked down without a fight, despite all of the other "divas" being around. Sally Beauty Supply = the A.J. Lee amongst surrounding mom and pop competitive beauty supplies. She's doing her best to hold on to her Divas title and is kicking ass while doing so. Keep fighting, Sally!!! I'm rooting for you! read more

They will not honor online prices even though other Sally stores will. The ladies working here do not seem to know how to run the store as they are constantly calling the "manager" for direction. Also, while I was there, a customer stated that they gave her fake bills as change. Buyer beware. read more

First time at this location I usually go to the one in Lomita. I ran in because i was in need of Palmade and already in this shopping center. Great 1st impression on store. It was very well kept. A very nice young girl welcomed me and was eager to show me where the product I asked for was. She was knowledgable in the product. I also asked for a shampoo and conditioner for my wifes damaged hair. She knew about all the products and what was best for hair types. She helped me alot. Her name is Jeniffer and she is a asset to this location. Thank you for the great experience. My new location! read more

I arrived at Sally's store located @ 228 E. Sepulveda Blvd, Carson CA at approximately 5:49pm, on July 14,2020. As the signage instructed, I waited outside until called by a sales associate. At 5:53pm, a lady comes to the door and tells myself and another young lady waiting that the store is closed. I went on to say, your hours say you are open until 6pm due to COVID 19. She tells me that by the time they ring up the customers who are already inside the stor, it will be after 6pm. She tells us that we can come back tomorrow when the store opens up at 10am. I'm very upset because 1- I called to make sure the store was open for me to get the items I needed TONIGHT 2- It's very unprofessional to close the store with customers waiting outside 10 minutes before closing time. 3- I would not return to a store who turned me away for a piss poor reason. My advise to management would be, make sure sales associates know the policy's of open store hours and how detrimental it can be to a store to close its doors on customers. read more

The guy who helped me today gave me exceptional service and I wanted to leave him a review here. He was professional and straight to the point and helped me make a decision amongst purple shampoo for the brassiness in my hair! And was super fast about checking me out! Was in and out without a problem! Appreciate that these days when good swift service is hard to find! read more

First time at this location, I ran in to get thinning shears. The store manager was working and she was very friendly and helpful. The store was clean and we had a great conversation while I was checking out. I'd definitely come back for my beauty needs! read more

Wow this girl was really slow for no reason. Also if your sign says 6 people please let in 6 people. This girl let in 3 which made the others just get in their cars and leave read more

I am writing to thank Marco at Sally Beauty Salon for his exceptional service! He was very knowledgeable about each product line, listened carefully to my situation, and provided me with the best solution it in a very short amount of time. Marco raises the bar when it comes to client support. Hope he gets recognition from management. Thank you, Marco! read more

First off, had AWFUL CUSTOMER SERVICE experience! The employees here were most definitely rude. We came here to get a couple supplies since they were open and my mother and I didnt feel safe to go to the salons although some were reopening. Of course we waited about 15 minutes outside before finally coming in which is understandable. Decided to get some supplies since my mom is a cosmetologist as her part time. As we looked around a lady asked us if we needed anything and we said, "Were okay thank you". About 3 minutes later she asked again and once more a different aisle a few minutes later. The employee (same lady) that asked us numerous times in less than 10 minutes made a comment, "We have a line outside and were only suppose to let you have 10 minutes in the store". We were gonna buy some hair color, wax kit, and a straightener but only came out with a comb because why would we want to be rushed? Were paying customers and need time to ensure what we plan to buy has good quality. I understand that due to the safety of everyone that there is a limit on people in the store but I thought it was disrespectful for her to say something like that especially if you plan to get items that will be used long term wise. Hopefully other people dont have the same experience and aren't being rush like we were. read more

Was unfortunate enough to stumble upon this TACKY little store while having a girl's night with my granddaughter. Employees looked me and my granddaughter up and down, side to side as if we would steal something. We know better than to steal from businesses on the verge of bankruptcy. Merchandise is low quality and employees were very unwelcoming. read more

went into here with my granddaughter, didn't feel very safe around the employees constantly keeping an eye on us and following us around the store. I felt like I was being harassed. An employee even yelled at us saying not to try on the lipsticks when we weren't! We know better than that! I was appalled by this young woman's behavior! I had to leave. Terrible customer service read more

People are NOT lying in their reviews. This place needs some serious help and it's unfortunate that Sally's corporate offices haven't paid attention, yet. This location would really benefit from an episode of Undercover Boss! I know if I was in charge, that entire store would be closed today and every employee would be immediately FIRED!! Then I'd spend the rest of the week mass hiring all new employees! You know how hard it is to find a job?? These people clearly take it for granted and for some reason, they seem to think that they don't need their customers! News flash geniuses... Without the customers, you have no job! That worthless punk Ariel was awful and has the worst fucking attitude and I think I even growled and snarled back at her on my visit. First of all, while we were looking at products on a particular shelf, she brings her stupid ass over and STANDS IN FRONT OF US and proceeds to straighten the shelf, like we weren't even there!!! I thought it was going to be quick, so I stepped back for her, thinking she was looking for something in particular for a customer, but she literally took her sweet ass time and went from product to product. That's when I realized that this bitch was straightening up! Why on earth would you go to the one spot that a customer is looking at and choose to straighten up at that time? I haven't been in retail for a long time, but wherever the customer is, you as an associate should just check on them and then go stock or straighten up elsewhere. You DO NOT interrupt where the customer is looking. Besides that, its just plain rude! You don't do that to anyone, let alone a customer! She NEVER said anything; NO "excuse me," NO "sorry," NOTHING! She acted like we weren't even there! We looked at each other and my friend gave me this, "Oh shit" look, but I controlled myself and didn't say anything. We stood in a long ass line and they had at least 3 associates there. One was ringing up this girl who grabbed a bunch of shit, but then decides to critique each and every one of her choices, telling the girl to put this back and put that back... The girl finally calls Ariel up to cashier. (Rolling my eyes up to the ceiling and looking to God for some strength...) GREAT! Just great! Where I thought I was tripping before, it was clearly confirmed that I wasn't. She NEVER spoke! NO "hello," NO "Did you find everything okay?" NOTHING!! She didn't even fucking tell me my total! I had to read it off the register! No "Thank you for coming in!" NOTHING!! My friend saw my look as I was just getting ready to say something and pulled me to leave. My thoughts started with, "...bitch, don't play with me...SWAT will be on this block..." read more

I've been here multiple times but the last time I came, which was on Black Friday, I had kind of a bad experience. Bright and early I came at 8 am just wanting to get a simple flat iron to replace the one that shitted on me. Stupid flat irons don't last that long so I was in the market for one that reached over 400 degrees. Looking around I was so confused, they seriously have around 20 different types of flat irons it's ridiculous. While looking confused and pacing back and forth I was expecting the sales associate to come and say, "you look confused, may I help you?" Nope, never. So after I found what I thought was probably the best deal (I got a flat iron & hot curling rolls for $60) the sales girl didn't say anything- she just looked fucking pissed. Now that I remember she didn't say hello when I walked in-fucking rude! Or maybe she was mad that she had to work black friday alone, super early. I don't know but not cool. Either way, this Sally's isn't the largest that I've been too but definitely not the smallest. They carry everything beauty supply related--except they're kinda limited to shampoo/conditioners & styling tools. Nonetheless you can pretty much find anything that you need, unless it's something specific...like a certain hair dye. read more

Customer service sucks. So unprofessional. Both cashiers don't even smile and make it obvious they hate their jobs. read more

These people are losers! I was here just recently (7.18.2015, 6:20 pm), and the girl at the register (Lori, I believe) was sloooooow. I don't think she was able to comprehend anything when we were at the register. And the other dude - I WISH I got his loser ass name - was definitely rude. I understand policy, but for you to stop midway and call people out REALLY loud in front of other customers is just rude. Either get new employees to run this branch or get new brains, existing employees! read more

Went in today and yesterday. Completely different employees both times. Most have fucked up attitudes. Today I went looking to buy a manic panic dye. As soon as I walked in, I looked over at the chicks at the registers. They looked up at me and said nothing. I stood in front of them because I know they keep the manic panic behind the registers. Still nothing. They had their heads down...busy I guess. I laughed and said "uh, HI." They looked up and asked if I needed assistance. Their tones let me know they weren't interested in helping anyone. I'm just a customer. Is that how you act towards customers? People you don't even know. I come here all the time. Most of those employees permanently look mad, annoyed or stuck up. Dude with the beard and docs must think he's so fucking cool. We've all got jobs we hate where we deal with people we don't like, but how about a little respect. Your judgmental, sour faces are not needed. Seem like a bunch of haters to me. read more

This Sally's is always out of nail polishes and other nail related stuff. Their customer service is terrible. You don't get a greeting when you come in or a thank you at check out. What's even worse is how after every customer left the employees started to loudly talk about them. I cringed when I heard them, knowing that once I left I will be next. Nobody came and asked if I needed help either, I was on my own in there. I would definitely skip this one and go a mile up to the one on PCH. This one is too small and my money can be spent where my business is appreciated! read more

I try to avoid going Into this Sally's even though it is the closest to my place of residence. The staff always seem to be gossiping with one another about everything and anything. I mean it is a small store and u can hear a pin drop but the staff don't care, they are carrying a conversation at Separate ends of the store. They don't even acknowledge that you are there (and I've been coming to this store for years) they've had the same staff for a long time. When you pay, they don't even look at you in the face it is really bizarre. And like I said I'm not basing my review off a few visits, this is years of coming here but now a days I try to come only when I need emergency lashes or something of that sort. The only person that has always been very courteous and actually helps and goes the extra step to help (the only blond there; don't know her name sorry) read more

Not sure why this place has such poor reviews. Apparently the issue has to deal with the majority of employees being rude, but I've been here many times before and have never encountered such an experience. Sure, maybe you don't get top notch service at a beauty store like this, but it's not something that has been an issue for me. Anyway, this 4-star review is for the product selection and cleanliness of the store. Items seem to be well organized, and the brand selection is good too. I come here mostly to purchase lashes, which they have awesome deals on. Today I picked up 2 pairs, and it came with free glue! Can't turn down good deals! read more

This Sally Beauty Supply store is pretty standard to other Sally Beauty Supply. Of course it is a bit small but they have pretty much everything you need except for a selection of hair accessories. You would think.... The people who work here have an alternative style and I could see even myself working here, if it wasn't for the fact that you have to have a cosmotology degree to work here. But anyway, they are most helpful and give you tips for any inquiry that you may have especially concerning dyeing hair, bleaching or styling. I do come here often and will continue to do so to get bleaching kits and such but too bad I don't buy any hair color from here because they have brands that don't work that well for "radical" colors but they do have Manic Panic, but not a large selection at that. For about 5 dollars you can get a Sally discount card which is usually good for a year and can be quite a money saver, if you are purchasing alot of stuff but I think that it's good to have it anyway, if you are a constant hair and beauty buyer of goods. =) read more

I find the other customers to be rude, with an overly heightened sense of self importance. The rudeness of other people shopping, arguing with the employees has left a bad taste in my mouth. The employees, they tend to stay busy, and help as needed, when they're not getting yelled at by people who think their job is more important than curing cancer. Now that I'm back to shaving my head, I no longer need to put up, and be around egomaniacal stylusts, and my life is much easier. A better selection in safety razors would be nice, though. read more

Went in the store looking for help girls didn't know much and were not very helpful. I still didn't get what I went in for never returning to this location again I'll go to another Sallys with more experience employees that are more helpful. read more

Store closes @7pm on Sat. I called while on my way there to see if they had a color I needed. The lady answered the phone said she would look to see if it was any available. She put the phone down & literally picked it up not even a solid minute later saying that it wasn't any . I arrived at 6:50 & was told they were closed but I didn't understand how that could be when I was just on phone w/ sales lady & she didn't tell me that . I was finally let in @ 6:52 & walked to color section only to find color i need & was just told wasn't there . I brought it up to the sales lady who took my call & she came with a lame excuse of not really looking just glancing ... just piss poor customer service all the way around read more

I stopped by this Sally's the other day to pick up a few things and was honestly surprised at how congenial the staff was. They were very attentive without being pushy. The two ladies working that day were pretty friendly and one even greeted me as I walked in. I noticed that they made a point to ask every customer who lingered around if they were finding everything alright and even appeared very knowledgeable about the products as they had a few conversations with regulars as well as hair care recommendations for people that had questions. I'm not sure why there are negative reviews here. They seem like isolated incidents or troublemakers casting blame... I did notice a few rude customers who kinda snapped at the staff, but the clerks were still very polite despite being spoken to that way. This was one of the better Sally's that I've been to. It was very clean too. read more

They ruined my hair TWICE. They don't elaborate or thoroughly explain what can happen if you use certain hair dyes on particular hair colors. The worst part is that you can't even get a refund. HORRIBLE. Training is definitely needed, or at least hire people who know what they're talking about; someone with more experience. read more

It's OK. They are not the most friendly people I've met but they do answer your questions, and seem like they know what they are talking about. Their counter is set up really oddly.. I'm not a giant or anything but I seriously almost have to get down on my knees to write a check - yes, the old fashioned check - some of us still use the. Seriously... bump up your counters already. Oh, and the lines are crowded at the front of the store so you walk though people waiting to check out or you have people all up in your neck watching your financial transaction - and probably counting the money in your wallet. read more

I normally shop here but last night the cashier girl actually helped me out since there was a creepy guy that was outside the store and warned me to come inside Incase the guy tried to harass me which I really appreciate. She didn't have to do anything but decided to do it which I appreciate honesty I hope she was able to get home safe read more

My dad purchased a $85 hair clipper at this store using cash. When we open the clipper, it was non functional, does not cut. We were not able to return right away as we got busy that same week. When we try to return it or atleast exchange it, the manager at the store stated we cannot return it any longer as the packaging is open. But we try to explain to her is the only way to find out if it is working or not, which is common sense! According to their policy which was written on the receipt itself that we can a refund or exchange an item as long as they are on their original packaging and we have the receipt and it is within 60 days of purchase. But she did not want to accept the return or even an exchange. The manager is very rude and does not even accept our explanation that the only way to find out if it works or not is we have to open it. How can you know if what you purchase is working or not unless you try to use it?!? Very bad costumer service, the manager is very rude to talk to. She does not deserve to be a manager at any store. I dont recommend going to this place. Make sure that if you buy something expensive at this store open it in front of them and try it before you leave the place or your money will just go to waste! read more

The store is a bit small and most of the time when I go the employees are rude and not helpful at all. I went yesterday to stock up on supplies and a girl named Jennifer was the only one that greeted me and helped me aside from the other THREE employees. She helped me find hair color and a mask for my damaged hair and even talked me into other products I didn't originally come in for. She gave great hair advice and can't wait to see my results. Thanks Jennifer! read more

Horrible location. The employees really need to be trained. Not only in product but in personality. I under that picking nail polish doesn't require assistance BUT just walking in the personalities that great are dreadful. Whoever is hiring the personnel must remember that a store front requires to have adequate basic skills to greet customers. Unfortunately what they current have is just cheap labor and not presentable personnel. read more

Great excellent. Staff scott and jackie. .from sally beqaauty supply in carson sepulveda. Branch

I must've passed by this location a few dozen times, and if I knew how horrible customer service was, I would've keep on moving. My last trip here happened to be a few minutes before they closed at 8 p.m. I was looking for purple shampoo and keratin conditioner since I recently dyed my hair blonde. I found the purple shampoo and just made up my mind on which keratin conditioner to purchase, until this man approached me. He looked very underdressed (for work) and untidy, at first I thought he was some random person who posed as a customer and went from store to store to ask people for money, until I realized he worked there. He looked at me and mumbled something very vaguely. "Excuse me?" I asked. I couldn't understand him at first. "We're closing," he said very sternly. "Oh, sorry about that, I will be on my way out now." I quickly paid for my things and saw him waiting by the door. He had a VERY annoyed face. I smiled at him and told him that I thought he was a customer when he approached me earlier and didn't realize that he worked there, just to try to liven up his mood. Without a response whatsoever, he looked at me blankly with very unwelcoming eyes. My smile quickly disappeared and I walked off in a huff. GOODNESS GRACIOUS. Where is your customer service etiquette? Let me tell you, I have worked in retail for 5+ years and I don't even want to begin with all of the horror stories that I have 'dealt' with, but you know what, despite it all...I managed to carry myself well and kept up with maintaining good customer service; the places that I have worked at have praised me for my excellent customer service skills. I understand that you may be having a bad day, but that's no excuse to treat customers in the way you did. You think closing at 8 p.m. is tough? Try working overtime at the mall, while your feet are aching in pain, during the holidays when the earliest you'd go home is 2 in the morning. I don't work in retail anymore, but I have been in those shoes before and I try my best to be compassionate to everyone, no matter what level of career they are on. read more

Horrible experience!!! Triple check your receipt when you came to this place because they over charge. I've been here 3 times and the 3 times is been the same thing, then when I bring it up to their attention and return the product they try to give me less credit. Customer service is HORRIBLE they need some serious help and someone that knows how to run a business. Shame on me for coming here 3 times, but this time was definitely my last one! read more

Really rude , don't don't like helping you. I been coming here for about 5 years now(on and off) when I first started thy never answered my questions and just kinda handed me things with a vague description. After about a year or so I fingered out what did what and when to apply what. No thanks to them. If they would have just helped me and did they job I would have saved myself a lot of pain and a lot of dead hair... There's a small hair place by the kmart and Burger King. There really nice and helpful , plus they have a lot more there for better prices . read more