Kira greeted me as I entered asking me if I needed help-.She made me feel welcomed and comfortable. I did ask her for help and though she was occupied with paperwork, immediately came to my assistance! This location is always well stocked and has great customer service like I received from Kira! read more

I've always loved Sally Beauty for the helpful advice and customer service they're known for. The woman in the photo was friendly the first time I visited, but during my last 4-5 visits she's seemed dismissive and too focused on stocking shelves to assist customers. I understand those tasks are important, but it genuinely felt like she was avoiding helping me. This week she was also quite rude, which was disappointing. Good customer service is a big part of why people shop at Sally Beauty, so unfortunately I'll be going to a different location from now on. read more

Sally Beauty - Rude, dismissive employee (not helpful) - Cosmetics & Beauty Supply Near Me - Carmichael, California

I got professional help. This person who works today about 4pm she's qualified and deserves best payment for her hard work. Thank you for your patience read more

I think it's bullshit that no one answers the phone! Sometimes people don't want to make a drive to find out the item is out of stock. I called several times with no answer. read more

I'm so glad to still have this store open for our community considering so many closures in the area. The staff is very knowledgeable , helpful and friendly!! The store is always well stocked and clean. And Bath n Body Works and five below are right next door!! read more

Made a pick up order and it was ready so quickly! Mia was my cashier and she was the nicest person ever, thank you!

The staff here that iv encounterd are all knowledgable , sweet and proffesional. The company needz to fix there phones tho its pretty incvonient to ask questions when the phones dont work. read more

I come here often, most employees are wonderful. Tonight was an exception. It was about 7:30 Friday September 6th. The two women working were non-stop shit talking other employees. I do not say that lightly. They were sharing EXTREMELY personal details about other employees lives VERY loudly for the entire 15/20 minutes I was in the store. I am embarrassed for them, it was extremely ugly behavior. Hope this gets back to someone and these ladies learn a lesson. It costs nothing to be a decent human. Will find a new beauty supply store. read more

Great store with friendly staff, the woman with pink hair who assisted me was very friendly and helpful with showing me their earrings and for less than $8 for Swarovski Crystals, what a bargain! They made great shiny accent earrings for my second ear piercing! I'll definitely be back and I would definitely recommend this location to anyone, they have hair products, nail polish, heat tools, makeup and other beauty related items that would make some great Christmas gifts or stocking stuffers! Not to mention they also offer a points program for your purchases as well! read more

Sally Beauty - What I purchased Destine, Swarovski Crystals Earrings! - Cosmetics & Beauty Supply Near Me - Carmichael, California

I've been coming here for years and normally just beeline to what I need, but today I'd wanted some advice on picking a different toner instead of the one I usually get. Anna was super helpful and I absolutely love the color she recommended! She also showed me some bond repair products that are meant to be used after bleaching/toning and it worked like an absolute dream! My hair has never felt this good after such an intensive treatment. The store was a little busy with the 4 for 25 sale going on, but Anna still gave me great customer service AND was able to help other customers as well! Thank you read more

I love Sally Beauty supply!! I went in and Annette the manager helped me get everything I needed! I really appreciate the help because following their advice my hair looks better than ever Big Thanks read more

Went to do a return for products I bought the day before, the lady at the register was incompetent, she took 10 minutes to process my cash return and made many mistakes. She was also unpleasant to deal with by the way she spoke and behaved. Finally after she gave me my return, I asked for a return receipt like businesses usually provide and then she says to me, "why do u need a receipt u did a cash return??" Lady... Maybe I want to make sure you did the transaction correctly because you already demonstrated to me your incompetence and now your being arrogant?? Initially I wanted to buy something else but after this encounter I will not be coming back to this location read more

I've been coming to this location for over 10 years and have always experienced wonderful customer service, the gals have always been extremely helpful and knowledgeable about your products you sell. Today is a different story. I came in today 12/1/20 at 1pm. I was met with one of your RUDEST employees, she didn't not want to help me and when she did-- her tone was harsh and extremely condescending. It is appalling to witness an employee of such a respected chain to behave in such a manner. I was both shocked and disappointed to have been treated this way and believe you should be aware of your employee's actions. I trust that this is not the way Sally Beauty does business and hope that you mention my concern with this employee. (She was the only one working at this time. I did not catch her name) read more

This place was clean, organized, and well stocked. I went in just wanting some dye to mix in with conditioner to help keep my hair pink. I had no idea what I was looking for but luckily one of the employees (Maddie) was a freaking delight. She helped me pick out everything I needed and went over the different types available. She was super personable and went above and beyond with customer service. I will absolutely be back because of Maddie's help! read more

Cindy was above and beyond helpful! She went and hand picked my online order, I thought I missed the cut off time but she made sure to call me back and let me know the order went through. Wonderful service and great attitude read more

I walked out today due to poor customer service. I walked in to do an exchange. When I made my order online my normal product was out of stock so I had to settle for something else. Anyway I was not greeted and neither were the two people who came in after me. I was not asked if I need help with anything. The worker(burgundy hair) was too busy trying to talk a customer into purchasing the item of the month to pay any attention to anyone else. Oh, in case you don't know Sally has items of the month of their reps sell these designated items they get some $ added to their paycheck, you know their stair step by the register they try to push you to by something from... those are items of the month. Just know that if they are not offering you multiple options for your hair care needs then they have their agenda and it's not doing what's best for you. You're welcome. So I grab my usual product, actually 5 of them. Which was me being kind because corporate would like for the associates to build the customers basket to at least 5 item. I get in line and tap my card on the counter waiting. Another person joins me in line and another. Rather than having the customer the associate was helping get in line, she lets the customer cut the rest of us to avoid any other associate get credit for her sale. This was extremely unprofessional. She should have rang up the people already waiting and told her coworker if need be that she wanted to ring up the lady she was helping. I took my products I went in with, reported this selfish associate to corporate and headed to the Elkhorn store where I received excellent customer service. I was greeted, asked if I needed help with anything and rang up in the order the line was in. Sad this USED TO BE a nice store. Sally, please do better when hiring. read more

First time to this sallys got help from Cynitha she is awesome and was so helpful, answered all my questions and helped me find all the products i needed! read more

I always come to this one and I forget their names but the girl with teal and the girl with maroon? we're there and they're always super helpful and honestly interested in what i do with my hair. They both treated me like an old friend and I'm always willing to try the new dyes for them, ha ha. Basically everyone here I've worked with has been really caring and have guided me through things I haven't learned in the last 12 years of dying my hair every color of the wind. Love this place, love the employees, and I'll always come back! read more

Sally Beauty - The top part is the new Color Charm Paints in light pink. - Cosmetics & Beauty Supply Near Me - Carmichael, California

Came here to get a few hair supplies, First off the staff not very friendly, the selections of hair products are lacking. Since I moved from the bay area Hair supply stores in this area is mediocore. I guess I will have to go to oakland for most of my hair care needs. Don't get me wrong sallys is good for relaxers hair sprays etc just not good for quality hair extentions!! read more

I love this store and the employees. My husband and I have been shopping here for several years now and we've never had a problem with anyone or anything. I'm sad to see it has a low rating, and after reading some of the less favorable reviews, I'm more convinced that the problem is just miserable customers and not miserable customer service. I don't know, my husband and I are just always really kind and nice to people (especially customer service and serving staff) maybe that's why we never have bad customer service experiences. (One of the gals that works at Sally's, who we see there most often, said to us recently that she looks forward to seeing us whenever we come in to shop. That was such a sweet thing to say!! We enjoy seeing her as well, she's always friendly and nice!) read more

Everything I need from shampoo and conditioner to dyes and toners to nail supplies to make up and waxing supplies is always there and always on point for what I need!!! Very excellent customer service very knowledgeable at most locations!my go to spot!!! read more

Went in for hair color supplies, it totaled up to about $25. I hand the cashier a $100 and she asks the manager to verify it, the manager quickly turns around with her eyebrows raised and rudely says "you aint got change fo that!" The cashier then tells me to walk to the store to get change for my bill, she'll "hold" my cart. Ummmm NO, aint nobody got time fo that. I'll make my purchases at another sallys going forward. read more

this market is terrible because I I ordered a trimmer and I haven't been able to pick it up for several days because the store is closed when it should be open! read more

The cashier today morning 06/17 at 4740 manzanita Ave so rude with customer service . That's why the business that location too slow

Made a phone call to this store. Friendly staff was even willing to hold an item for me. Called the sunrise location before this and they were rude and had me on hold for a long time but this one. Excellent staff! Cant wait to go shop ! read more

The good: Close to my house/convenient. Huge parking lot in a big business complex. In the same lot as other popular stores: BBW, Ross, Payless Big selection of all sorts of beauty supplies. Well organized and clean. Employees are friendly. The not so good: Employees aren't very knowledgeable. The last time I went in, I asked an employee if she could recommended a good heat protection spray for my hair. I had two picked out to show her. She looked at them and actually said "I guess this one, I don't know what the difference is." I had a similar experience a couple months before at this same location. Furthermore, the hair products I have purchased here haven't worked all that well. Although they have a big selection, they're mostly brands you've never heard of. Especially the hair-care section. This leaves me wondering if they're so high end I've just never heard of them or if its the exact opposite. :/ Prices are a bit high. Overall, I go here for convenience and selection of some hard to find items (mostly different nail files and buffers). Just know you're on your own once you enter... LOL. read more

Yes it's me folks and I'm back to write another fabulous review about a place that treats you like dirt, which is a shame because a Sally's Beauty Supply in Reno Nevada is excellent, this place treated me like I was a thief they followed me all around the store and it was nobody but me in the store I came in to exchange two hairspray for the exact same hair spray but a different strengths and the girl turned around and charged me $8 more when the hair sprays only go for $9 each so I was charged 8 bucks more for two hairspray said already bought extra , then she acted as if I stole something because I looked at it and put it back on the shelf and I'm ashamed to say that she made me feel so much like a criminal which I'm not that I ended up buying something else just to get her off my back and that's not like me I just recently moved here from Lake Tahoe and I'm not used to this kind of treatment this store is just blowing my mind they intimidated me they treated me like a criminal and the customer service was terrible and the girl behind the counter was stuck up little bitch and I don't like to use that word but it's the facts and the manager was rude also she stood by the door with her arms crossed the whole time I shopped, they were like Nazis and the other girl follows me around to each thing I purchased my boyfriend who was watching this from the car because he was waiting for me was like what's up when I got in the car he goes I notice a girl falling you everywhere you went because this is a very small little store, I guess they only hire small mind. I will not be back here again I will find another sally to shop at or all shop on sally online which by the way ladies and gentleman if you do shop with sally online they always give you great discounts this store also marks everything up 30 percent more than the other stores and when I asked she said that they are a little bit more expensive but I was like whoa sally prices are supposed to be the same everywhere so I don't know what's up with that and a lot of the items are all glued down so when you go to pick something up to put it in your basket you can't because they glue everything down and you have to ask them to get it out of a shelf that's locked up in this is in a nice part of town what's up with that ?? This store has given sally a bad name but I will still continue to shop with sally just not at this location sincerely the girl that always gives it to you straight . read more

Stopped in to try and find a product for my hair. A woman who was stocking the shelves asked if I needed help finding anything. Not sure why she bothered to even ask, her back was turned to me as I asked her my questions and wasn't much help. Waited in line to pay for my purchase a bit longer than necessary and once the cashier decided to call for back-up the same woman who had her back to me slowly came to the counter and was then thrilled to be there. Pretty poor customer service. I will probably end up going to the other store located on Elkhorn Boulevard next time. read more

I love coming here as a regular customer they always take such good care of me thank you Maddy and everyone else that works there you guys are all really amazing your manager should be so proud to have such a good team members like you guys it's Ash the one that buys all the eyelashes LOL read more

I came in to get hair extensions today and a very friendly face greeted me and helped me the whole time. She even pointed out a promotion that was going on for me to get a free lipstick. I would not have noticed or gotten my free lipstick if she didn't say anything. read more

This location is pretty small, but the staff is ALWAYS friendly and as helpful as they can be. If they're not sure about something, they don't just guess like some other places' employees tend to do. They simply tell me that they honestly are not too sure about that specific product and if I don't like it, I can return or exchange it. I'm always greeted with a smile when I go in. They always ask if I'm looking for something new, or if I've just come in for the same old thing lol. That personable level of customer service is amazing. It really makes you feel welcome and important because they actually remember who you are. Yes, they may have to "stock shelves" on whatever aisle you're on, but they're only doing their job. They don't get to choose who they watch and who they don't. The selection can be somewhat dwindled from time to time as well. Other than that, I have never had a bad experience here. I will always come back to this location :) read more

I went in this morning. Forgot the name of the girl who helped me but she was awesome! I was in a hurry and she got me just what I needed, made sure I had everything and was super fast as well! She was great. read more

Alright. So I went in tonight, about 30 minutes before closing. Right when I walked in, the employee in the store already seemed annoyed. I had half of my hair up, and half down and wet, obviously looking for something. I asked her where I could find the bleach, and she pointed me to the most expensive bleach in the store. I asked for something wayyyyy cheaper, and she showed me to the second most expensive one. Alright. So I started looking around for myself and found something about 15$ cheaper. So I brought it to the other employee in the store, and asked her if it would even work. She said yes that would work just fine. So now the rude employee is at the counter, and I bring it up there and start checking out. She has a scowl on her face the whole entire time. She already knew I was looking for the cheapest solution possible, and she continued to try to sell me about 4 other things. I was really annoyed. Overall, good product, rude employees. read more

Madeline was amazing!! Helpful and helped me save money!!! My new fav place!!!!! Everyone greeted me when I walked in and offered help. Later, Madeline came to check on me:) read more

I totally totally agree they never want to serve you and if you come anywhere near closing the first thing they say when you walk in is we're about to close we're about to close we're closing they are so so rude and hate their job obviously they just want to get out and I've actually heard them smoking on the bench say how much that they don't understand why they're open that late they're a bunch of losers and they need new management I'm glad to hear that other people have noticed I usually don't do negative reviews read more

I used to really love coming here, but I'm afraid today was my last visit. As said in ALL previous comments, very unfriendly staff. And unfortunately I believe one is the store manager, Samantha. I've been coming to this store for years now to get developer, color and whatever other must haves I see. Being a mother of two older boys though I tend to be in and out. Tomorrow is my birthday and life hasn't been exactly easy lately, so I decided to treat myself to a new color and for the first time actually LOOK at everything they sell. And yes, I found some cool products for hair, nails and body..I spent two hrs there lol..if you're a mom and just wanna run away from home for a few, then you probably understand where I'm coming from. But even after telling Samantha I'm in need of mini get away, after about 20 min I heard nothing but snide remarks and rude comments that I was still there. I didn't realize I was on a time limit. They even called in security to watch me. WTH??? I bought over $50 in product, I'm not a thief and nor was I loitering or hasseling for help or attention. It took all I had to be polite and smile even after I asked the guard what the problem was.."there are other customers that need help as well" ....GO HELP EM! I'M GOOD. Obviously they're not interested in return business, they certainly won't have mine. And yes, they gouged the prices...that was evident. read more

Is it possible to give zero stars? If you want good customer service, stay AWAY from this place. I am very disappointed in one of the workers there today (as of 12/09/14) named Myla(?). I came into the store to exchange some of the hair color that I mistakenly purchased a couple days back. I own a hair salon so it is common for me to come in and out of Sally's to buy or exchange. When I was at the register she said "Why do you keep buying the wrong hair color?" People makes mistakes, Myla. Like you I work in the customer service field, you make people happy by selling them beauty products, I make my customers happy by coloring their hair the way they want it. This is where she really made me upset: as she was ringing me out she just threw my products in my bag in a very rude manner. Is that how you treat your customers? I did not appreciate it at all. If I have to come on the days where she doesn't work I will but I rather go to another location where I don't have to avoid bad customer service. read more

Do not come to this store, they have the worst customer service of any store I've been to. They have attitudes, they racial profile, they act miserable. You ask for help they act as it's a huge inconvenience. They need to clean house and fire the manager and staff. Get employees that are capable of customer service jobs. read more

Tonight I walked in I had about 15 minutes to shop ... Paul at the counter chomping on his gum (which you can hear throughout the store) says I have ten minutes to shop ... it wasn't what he said it's how he said it and it was rude! I go look at nail polish and he is like don't paint you nails... I am just trying to see the color.. he gets upset in front of other people and is like now we have to damage it out... sooo let's not embarrass people .... which he did... I have bought from this store several times in the past and never encountered anyone like him complete asshole! I asked if she was the manager at the counter and he girl said no... so who is the manager ??? There isn't one in duty? O and by the way I was actually going to buy the nail polish until he took it away in all honesty I went in looking scrubby and that's how I was treated and I honestly feel like that because he wasn't watching anyone else in there... read more

Red hair cashier very rude. Customers will be very put off by her. Maybe it is just her personality but customer service skills lacking big time. read more