Amazing friendly knowledgeable personnel who made me feel very special from the time I walked in to the check out process navigating the Bath n Body app for additional savings! Kudos to Stephanie and all the staff at this well stocked, beautifully displayed merchandise store- so much easier and more pleasant to shop at compared to other stores in the area- a hidden gem! read more

Bath & Body Works - Beautifully well stocked easy to access location! - Cosmetics & Beauty Supply Near Me - Carmichael, California

I get my usual. Concentrated room sprays: sweet orange and agave, white tea and sage and laundry room lemon. And of course foaming hand soaps of all kind. Got them when they were only 3$ each which was a steal during their semi annual sale. They're clean and professional. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Carmichael, California

I went into Bath & Body Works today and to my surprise I was treated with kindness and so much professionalism. Tony, Annette, Amy and the entire staff were amazing. With everything costing so much more these days I was so happy to find out that I was able to take part in a wonderful sale they were having This sale made it possibly for me to purchase gifts for my family that I would not have been able to otherwise. In addition; the employees at this location were so friendly and helpful . I was greeted with a smile and a helping hand if needed. I love the positivity and I will be back to visit the best in the business. Thank you to the entire crew at this Bath and Body Works Location, they are fabulous! read more

I went yesterday to pick up my order, and I was greeted at the door by an employee. I said I had an order to pick up, but I wasn't able to go to the counter to retrieve my order. The person got on her headset and gave them my name, and they brought my order to me. I didn't even get a chance to look around and see if I wanted to purchase anything else. This, of course, was not my first time picking up my purchase. Instead, having it shipped. Is this something new? read more

This location is convenient and easy to get in and out. The staff is always super helpful and friendly. They always show you the new products and let you know what the sale and specials are when you come in. Sign up for their mailing list and get freebie coupons in the mail monthly!! read more

Stephanie L. was so friendly and helpful when I visited. She definitely deserves her recognition! I hope every customer gets to be helped by her :) read more

This is my neighborhood location and I prefer coming here versus the mall locations which tend to be busier. They always have a row of sanitizers to use, they are always helpful and I have a really positive experience every time I come here. I'm obsessed with their candles so I'm a regular customer! read more

The staff was not really helpful didn't want to honor my coupon unlike other locations (of the same store) who went above and beyond to make sure I got a discount. The store however is small and hidden with less traffic so you probably get a better less picked over selection. Staff not really outgoing. read more

Bath & Body Works - Line for candle day - Cosmetics & Beauty Supply Near Me - Carmichael, California

This store is lovely. When I saw the Boxing Day sale, I knew I had to grab some of my favorite handsoaps and candles - and just as I was shopping, I was greeted with phenomenal service from the team! Shoutout to Tony and his team for making my shopping experience such a lovely one during this festive season. read more

I had the best time in this location today! My husband and I got all our gifts plus the a big gift and saved some money with the best customer service from Alicia and Amy! They hooked our gifted bags up and made my day for my baby shower! Make sure you come to this location for you smell good and friendly environment! read more

Okay! Let's start off with the fact I deleted my old 3 star review. It's been a little over a year since that first review and I have visited the store a few times since. Today I had excellent customer service with Mary and I want to say Shannon but I can not remember but it started with an S and she was working around 445 tonight. There was only 2 women at the registrar and I loved both of them. And honestly I don't even know if Mary is the right name I came in for a Christmas smelling candle and left with your Christmas penguin. These women where top notch in knowing what was in stock and how I could get better deals. Great sales team. I can't believe I bought the giant penguin but he is in a good home and loved Thank you ladies! Will be back soon. read more

Bath & Body Works - My 10lb dog vs the Christmas penguin - Cosmetics & Beauty Supply Near Me - Carmichael, California

I'm beyond pissed! I've been calling for at least 2 weeks every few days trying to find the Jack-o-lantern pocketbac holders. I understand that they cannot hold them because they're so popular, but I've been calling to save myself the trip of driving to the store if they absolutely don't have them. After work today, I called the Birdcage store first because it is closest to me, then I called this store. I asked the associate who answered if they had any Jack-o-Lantern pocketbac holders in stock yet. The associate paused then said, actually yes! OMG! Great! I confirmed they couldn't hold them for me and then I said I'd be right there. I called them at 5:06 PM today. I walked in at about 5:21PM, I flew there as fast as I could and I went straight for the pocketbac holders. And I couldn't find any jack-o-lanterns. I asked the assistant manager Chantelle at the door if she knew where they were, and she was confused as to why I was even looking. I explained to her that I had just called and someone said they were in stock. She went around asking the girls working if any of them answered the phone, and no one would admit to answering the phone. I'm fuming mad now. So I confirmed the phone number with her and I dialed it and heard their phone ring. So again, she went around to the girls working and still, no one would admit to giving me wrong information and wasting my time. You have a coward and liar working at this location who is giving false information to customers. I suggest checking the security camera footage to see who answered the phone September 9, 2020 at 5:06PM. Of course the phone center for complaints closes at 5PM, but I will be calling them tomorrow. And in case you're wondering, I called back the Birdcage store and confirmed that I had just called there and that they did not have the jack-o-lantern pocketbac holders in stock, and I must have gotten the same associate because she said yeah, I think you did just call us and no we don't have any in stock. I called in case by chance I was mixing my stores up, even though I was positive I hadn't. read more

I never noticed that this location existed!! Which is in the Savemart shopping center. The staff is friendly and my favorite skin and body wash scents are available. This is my new location and I love the specials. read more

Came here a few times to get a couple of things and have always have had a positive experience here. The staff are welcoming whenever me and my mom would come in. I always managed to find what I want in the store. read more

Located in a strip mall along with Ross, a Chinese buffet, beauty supply and other sundry shops, I like coming to this Bath & Body Works store because it has different merchandise than the others in the area. For starters, they had a 90% off section. Yes, 90% off! Even I, on my paltry unemployed cash flow, could afford this. I found a fantastic laptop tote bag and some honeysuckle scented slow tanning lotion. Grand total came to less than $5. I've always been curious as to how all these chains stay in business! Every time I come here, I am the only one in the store and I only buy clearance items... ...and there is only so much shower gel one can use.... read more

Rude customer service. It is apparent that the workers here are racist being the fact that as soon as they saw me and my Asian family walk in they didn't greet us at all. Instead the worker in the front said "put hand sanitizer on." very rudely. YET, a white family right behind us was greeted as soon as possible and weren't asked to sanitize. I understand we are amongst a huge pandemic, and my family and I have no problem being sanitary but the way we were treated was ridiculous. While walking around the store for products, we were followed by the workers. As soon as we checked out they didn't ask if we had any rewards nor asked for our email. This place is probably the worst Bath and Body I've ever been to. read more

I love these stores and their products. Unfortunately, the girls that work at this location are ALMOST rude. The Loehmans Plaza is wonderful; I always feel like it's been a real treat to shop there. This location left me feeling like I was an imposition and it was a chore. I didn't spend as much as a result. Quite disappointing. read more

fantastic place with great employees! I was helped by Dina and she helped me so much! I told her the kind of scents I was looking for for my little sis's 20th birthday (her taste is completely different from mine haha) and she nailed it! she pointed out every sale and such and i myself got some fantastic hand soap for $3! (pumpkin apple and it smells so good i want to eat it) Anyway I mostly wanted to let you (her boss? haha) know how great Dina is and what a great store it is and i'll definitely go back and recommend it to everyone! read more

One of the best Bath and Body Works. The staff is friendly and helpful. Their selection is pretty good. Not as big as stores in large malls, making it much easier to access. I can get in purchase what I need and get on with my day. read more

The Bath & Body Works on Manzanita Ave. Carmichael location is an excellent place for self care retail therapy and my go to place to make my day better. It's so nice to be greeted sincerely and warmly with a smile when you come in, which is not usual these days. Recommendations especially from Tony, Amy and Stephanie L are always on point and very helpful! Thank you so much! The promotions they tell customers are encouraging and helpful in making purchases. I always end up buying more products that I love to use and buy gifts for my family, relatives, friends, and coworkers. The store is always clean and organized that it is so nice to check every shelf for items to buy. There is something for everyone. It's great that they have new products now too. The store location is great because it's close to restaurants and supermarkets. Love this store, the products and the excellent customer service! read more

Popped in BBW after shopping at Ross just to make a return, and ended ok shopping...I blame Chrissie and Sara! Sara greeted me when I arrived to the store and asked what I was shopping for. We made small talk and I shared how I am so in love with the (new) Gingham scent, having also loved the original line that was released in the 90's (BBW...Bring back Heartland!). I explained I was there to make a return, and Sara began to talk about some of the new collections that were just released (big mistake!). I picked my smell goods and hurried to the cash register (running late for an appointment), and Chrissie helped me. We laughed and chatted and talked about some of the old collections in anticipation of the biannual sale coming up this month. Excellent customer service and friendliness. This store is somewhat out of my way (only visited because it was close to Ross), but I'll certainly be back due to the kindness and service I experienced. read more

Yesterday I went into this particular store with my girlfriend to purchase some of our products. The greeting from one of the sales associates was very pleasant she gave us hand sanitizer and gave us a bag instead of a basket to put our products in which was very nice. And we proceeded to shop in the store. My girlfriend ended up with her favorite products. ($75.00 purchase) And i got some of my favorite products as well. I am a fan of the Japanese cherry blossom. And I had probably about 65 or $75 worth of product in my bag now the Japanese cherry blossom soap there is only three of them left in all three of these soaps had the sticker try me on it they were all brand new completely closed I myself said there's no way that all three of these are samples so I put them all in my bag figuring that they will sell it to me anyway well low and behold the sales associate says it's against our policy to sell a try me Product I'm like okay do you have any more in the back know this is it and ask her to sell it to me they would not sell it to me and I guarantee you if I talk to the GM of that store or the regional manager of that store they would have sold it to me I voice my concerns on the way out and talk to the store manager and told her exactly why I didn't buy anything and I walked out of the store is because they wouldn't sell me that's so that had to try me sticker on it. She should have done her due diligence and said sir let me take care of you and let's get you your products that you would like plain and simple. So they lost a sale because of sticker on a bottle of soap. Poor customer service read more

I love this location so much. Steffie is amazing every time I come in. She always tells me the best deals and recommends the best smells. & she remembers what I like, which is really freaking cool and sweet. She's absolutely wonderful. & so is the rest of the staff. Angel was great to me at check out. Love the girls here - Melissa read more

So today was 75% off day i am super excited ,I came across 2 body lotions that were testers now let me tell u both bottles of lotion were full and "to top it off "!! the smells are discontinued cypress men and grapefruit breeze ...... I want to buy the lotions but no the cashier wants to tell me she can't sell them to me "why" because the store has already bought them .... the girl was acting like a bitch for what reason I don't know but that's not customer service read more

Years and years shopping at Bath and Body works and I have NEVER had terrible customer service until today. As soon as I stepped foot in the store picked up one item the rudest girl, ASHLEIGH said are you ready to check out? I barely started to shop; I needed to stock up on hand soaps, room sprays, hand lotion and wallflowers. I asked for a bag she said we don't have any. Her demeanor was so rude it was hard to ignore. I felt like leaving but decided to check out, she didn't ring my transaction up correctly (splitting cash and credit card) but instead she said it didn't go through run my card again I said it did go through she realized she did it wrong and didn't put the cash first. So she needed to call a manager for assistance and told the manager I pulled my card out too soon totally LIED and she was talking over me when I tried to explain. I finally could t take it anymore and told her how rude she is she should just stop talking. That didn't stop her she just kept talking over me! I asked to cancel my order and for my cash and coupons back, she said I ripped them up can't give them back! ITS OUR POILICY. I've never had such negative customer service in my entire life! * Side note- the other employees were busy talking to each other instead of helping customers. This location needs some extreme training in customer service! And Ashleigh needs to not interact with customers ever! read more

I'm putting 1 Star because the girl named Andy/Andee is rude. I overheard that she's a manager--too bad because she's disrespectful and condescending. Directions should be given to all employees because as a customer when I am told one thing by the girl at the front door and another by you--you would assume that she would be polite about it and try and reconcile the issue. Instead she was rude. Not just to me--but several other customers as well. You actually list a customer or two because they were upset with how you treated people. When this was brought up she continued to say "I'm sorry you feel that way, but....and I'm sorry you feel that way, but..." WORST CUSTOMER SERVICE EVER!!!! I'll be complaining about you to corporate also Andee/Andy! Learn some kindness especially with everything that is going on. Too bad. read more

Friendly staff and wide selection compared to the Arden fair location. I prefer to shop here over any other bath and body works locations in sac. read more

Best customer service! Was searching for a hand cream and this store was the only one close by who had a few of them (4) in stock, had them put them on hold and was able to get it the next day. All the staff was kind and very helpful! read more

Ok so I'm new to the fragrance wearing world. I fell in love with 'wonderland' but went to try it and I stated it smelled kinda like shit. The gal said yeah your not the first to mention it because the formula has been changed. The gal then directed me to another perfume which I thought smelled like a teenie bopper stripper. She was very patient with me by having me try about 6 or 7 fragrances and ta da I found one 'Be Enchanted' I got the buy two get one free deal. Got the lotion, shower gel n perfume. I'm so happy with my purchase n service the gal was so friendly n very accepting with my bluntness when it came to my opinion. I wasn't rude but I wasn't going to hold back what I thought cause come on its my money n my body who is going to smell like this I need to love love love it. Also the design on the products are glorious. I would highly advise this place. read more

I came in today and the staff was amazing. Not only are they helpful and help you find what you are looking for, but they make you feel good. I walked in and staff helped me find a scent I was looking for and then gave me space to continue looking around. I love this store. I've been here serval times. When it's busy and when it's not so busy. The service never changes. There was one time my husband bought me some lotions and perfume. I didn't like them so much and I called to see if I could exchange them. There was no issue and I got the scents I wanted. The manager is amazing! read more

Perfectly nice location with tons of parking. The strip mall itself is old and still has stores hanging on--it's a great location so I really wish they'd fill some of the empty store fronts. Employees are very helpful and friendly. I like it as its close to my home and I can just pop in without having to trek miles through a mall or circle like a shark for parking. read more

Fabulous service from Rena and Melissa. Easy to navigate the store and great selection. Best to get on sale and stock up, but many of the products are still worth it for regular price. read more

my boyfrirnd and i went to this store and found great smells and great deals! we were helped by 2 very friendly associates, and omg they were so nice it was like shopping with one of my friends. She showd us the new mens whitewater rush, and the bf loved it. dont wanta get her in trouble but we ended up buying it.. we were both so happy so manager from this store rocks. thanks for the great experince read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Carmichael, California

I am known to wander into any Bath and Body Works, anywhere I am. We found this shop in a strip mall in Sacramento and we make it a point to go there every time we are in town. This store keeps their employees, they are friendly, and always help me find how best to use my coupons and free offers. This store has a GREAT selection of product, and I seem to find new Bath and Body Works items and fragrances here first. Plus, you know when it's new, it's on sale, so that works, too! Kudos to all the employees who are happy and helpful! read more

The store is clean... the associates are lazy when it comes to customer service. I don't like to carry credit cards on me if I don't think I'll be using them. I stopped by this location because it was close and I received an email informing me on the 3 dollar wallflower bulb sale. I figured I'd stop by and they could look up my angels card number seeing as how every other location has done this for me in the past. I come up to the register with 8 bulbs, 2 car scent portables, a hand cream, and as few other items $$$$$! Unfortunately this girl was not wanting to call. She kept saying that only Victoria's Secret could do that (lie! BBW has done this for me many times) this is a slow store so you'd think they want to keep business. Guess not! I'll just continue going to other locations for the great customer service. read more