I want to provide feedback regarding an experience I had that I believe highlights a flaw in both the online check-in system and how management applies it. I checked in online and intentionally timed my arrival based on the app's guidance. The app indicated I had approximately 9 minutes to arrive and then later stated that my turn was coming up soon. I arrived and remained in the salon waiting for my preferred stylist, who knew I was there specifically for her. Despite being physically present and waiting for approximately 30 minutes, another customer who had checked in online before me but did not arrive until roughly 25 minutes after I had already been sitting there was taken ahead of me. I was told the system showed he checked in first, so the stylist had to take him first. My concern is that no consideration was given to the fact that I was physically present, waiting, and available the entire time. The other customer was not there when I arrived and was not there during most of the time I was waiting. Yet when he finally appeared, he was immediately given priority simply because of the system. Technology should support customer service, not replace common-sense decision-making. There should be some flexibility for managers and stylists to make reasonable judgments when circumstances like this occur. I am a repeat customer, regularly request the same stylist, and had already invested 30 minutes of my time waiting. Instead, the system effectively rewarded a customer who wasn't even present while penalizing one who was. I believe Great Clips should review how online check-ins are handled when customers arrive late or when another customer has been physically present and waiting for an extended period of time. A balance between technology and human judgment would have created a much better customer experience. read more

I have been getting trims at Great Clips for 2+ years. This was my first time at this location. Marissa did my hair cut and she did a great job! She listened to what I wanted with my hair and had me check to make sure that's what I wanted twice. I like that. I did have her make a couple adjustments which she was happy to do. I love my cut and the price is so affordable, I make sure to give a healthy tip when they do a good job because these people depend on their tip $$. I won't ever pay $70 at a salon for the same or worse hair cut! Great Clips is not just for men and Boys, it's for us ladies too! These are licensed cosmetologists and they know how to give hair cuts lol. Most of those salon prices for to overhead costs anyways read more

Great Clips - She did a great job getting a perfect straight line cut at the bottom and do the layering I asked for - Hair Salons Near Me - Carmichael, California

Rachel was wonderful with my son. 5 stars! We will definitely be back in a month or so. She was so kind and patient. read more

Great Clips - Great blending - Hair Salons Near Me - Carmichael, California

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I have medium length hair and only get it trimmed twice a year. So twice I've had Victoria cut my hair and I am so very happy. She knew what to do with my wavy thick hair. But she was also so fun and entertaining to talk to while she cut. She's intelligent and witty and my haircut is too read more

Great Clips - Wavy hair set free by proper layering from an expert stylist. - Hair Salons Near Me - Carmichael, California

Be sure to download there app to check in prior to arriving the wait was 32 mins when I first checked in giving me time to stop at grocery store. When I arrived only 3 min wait. Rita was my stylist today. She was very friendly. Took care, in trimming my hair and cut it to my liking. My husband loves my haircut. Thank you Rita I will be back again. read more

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My goodness! What a terrible bunch of, will just call them hairstylist. I've been going to great clips for ten years. Needed a quick trim for the holiday. What a joke! Knowing that this manager allows people like this to work here! SMH! Good luck folks, don't say you weren't warned!! STAY AWAY From this location!! read more

My beard was cut to perfection. Men I recommend getting your beard trimmed there. I am very particular. Rita did an excellent job and the other stylist are good also. read more

Stopped in on my way home. Been thinking about a hair cut for a while now....they said it be 15 minutes, but I went to use the bathroom and came out they were ready for me to take a seat. Monica did my haircut. and she listened pretty well of what I wanted. She cut off about 8 inches. Gave me long bangs and short layers. Came out real nice. $16.00 bucks for a cut. Not to bad. read more

Great Clips - Before......after. - Hair Salons Near Me - Carmichael, California

Kenisha (sorry if I misspelled) was so awesome today. She was fun to talk to while getting my hair cut and she also helped me with ways to style my hair in a way that works best for me. I get great people ever time I come here and I really appreciate it. read more

Ok, first of all I didn't even know that hair shops were open until yesterday. With this new found information, I had to come! After checking in online (Which I definitely recommend doing) my three young boys and I waiting outside in line with our masks on and 6 feet apart. We were greeted right away with the absolutely best customer service. EVERYONE and I mean everyone was SO NICE. This was by far the nicest and most friendliest salons I've ever been too. This current world is different and can't be easy for ANY business, I can't even imagine the new demands, and or frustrations that are present- however you would never know that walking into this place- the employees stayed positive and cheerful. They cut and they cleaned, and moved on. I was totally impressed. Also, from my end- It's not easy bringing three young kids but this place made sure it was ok. Everyone was super understanding and moved quickly. Big shout out to Michelle, she was incredible kind and warm- plus she cut my 4 year olds hair perfect! Another big shout out to Marissa, she cut mine and my 6 year old hair. She did a fantastic job and stayed happy and upbeat the entire time! I really really enjoyed my experience here, I will be returning, and I will be suggesting these ladies to my loved ones. read more

Great Clips - Hair cut - Hair Salons Near Me - Carmichael, California

Horrible service. Inexperienced stylists. I never had such bad experience in any other place.

I'm mad as hell at this location. I'm never, NEVER, going to choose Crap Clips. And be aware that not only will I and my family not go here, everyone I know will know how crappy a business this is. My daughter wanted a look change. She wanted to go from mid-back hair length to well above the shoulders. Practically shaved in back. What's it matter, it's COVID QUARANTINE TIME, so if she don't like it, it's not like anyone's going to see it anyways Well, the "stylist," and I use that term loosely, just didn't feel like such a cut; it would have taken a lot of time, and she just didn't feel it. She didn't feel like my daughter who wanted to donate her hair. SO, SHE TOLD MY KID SHE HAD LICE!!!! Lice? Who The F@ck gets lice being quarantined for 160+ days? She's been stuck away from the rest of society since March 13! And if the dumb asshat who's running that place can't tell the difference between dry scalp and lice, I don't think anyone else wants to go there either. read more

If I can give zero stars, I would. This hairdresser Rita did not only give out an attitude while cutting my husband's hair, but literally wasn't even good at it. Hair was uneven, one side is higher than the other side. Rounded on the back but uneven. Just disappointing. We're going to another hair place because we're not going back there to get it fixed coz she might butcher his hair more.... Leave the attitude elsewhere lady. We're paying customers and we expect good service in return. 0 stars for ya! read more

I originally posted this last month. Having to repost because Yelp posted a duplicate somehow when I was trying to update it. Holy. Moly. I came here the other day and got there five minutes before it opened. Good thing too, because right after I pulled up a ton of people showed up behind me and we had to form a line. Every time I've been here for my husband's haircuts it's been really busy, so be sure to check in online beforehand if you can. Checking in was speedy and quick and I was immediately ready to go. All I wanted was a blowout. No trim, nothing extra, just a blowout. I am not trying to be rude whatsoever but the stylist who took me back seemed like she'd rather be anywhere else but there. I informed her as we were heading to the chair that I wanted a blowout, no haircut. She stared at me blankly and said something to the effect of, "What do you mean by that?" I said I wanted my hair blown dry smooth and slightly curled under on the ends. She goes, "Oh, I haven't done one in a long time. That's $45." Red flag number one. You don't know what I mean by 'blowout,' you haven't done one in a long time, and it's $45? A classic blowout at Ulta is $26! The only reason I came here was it was a weekend and my normal salon/everyone else was closed and I was in a desperate hurry that morning. Anyways, I got in the chair after having a heart attack over the price, and she asks again what I mean. I repeated myself. She asks me if I need my hair wet for a blowout. Then she tells me she can't get my hair straight unless she uses a flat iron, and that would be an additional $20. $65 for a blowout by a lethargic stylist who doesn't know what a blowout even is, holy crap! I almost peed in the chair out of confusion and fright! I told her I didn't want a flat iron on my hair, just blown dry with a round brush. Literally every stylist at every salon I've visited in the past has given me a plain ol' boring blowout like I was requesting using just a hair dryer and a brush. They never put an iron on my head. She then walked away from me without explanation. I wanted to run, run away Simba and never return. After a minute of leaving me sitting there wondering what the hell, she came back with the check-in lady (who I assume was a manager) who told me that to "get my hair really straight, they *need* to use a flat iron, and that's $65." I didn't have time to argue and these people were starting to freak me out, so I smiled and said "I think I'll go someplace else." They apologized and I left the shop as quick as I could. I ended up coming home and just doing my own hair. I wasn't expecting high-end hair salon experience, but I wasn't expecting...that. I wouldn't recommend this place for women's/longer hair, however they do an okay job at men's cuts if you're looking for something cheap and quick read more

Went in today for a hair cut the minute I seen the people working I was like should I waste 16 dollars so I did. I go often but some people shouldn't cut hair I have a easy hair cut #0 on the sides #2 on top mid fade she took the zero to the very top of my head no blend after I told her it was a mid fade. She don't listen. If she was going to do whatever she wanted least could of did a better job. read more

I have been taking my kids to this location for over four months now. I really like how Rita and Michelle cut their hair. I am picky when it comes to who cuts their hair but they have met my expectations. This is the place I will be coming to for as long as these two ladies stay at this location. read more

Asked for a 3 on the sides and a 6 on the top. Got a 3 both and a messy hairline. I'm gonna be looking like Sid from Toy Story. Go to sports clips or isalon, they listen. read more

Horrible service: hair cut resulted in hair being uneven. With COVID, customer service has gotten even worse if that is even possible. Do yourself a favor and go somewhere else. If I could give this place 0 stars, I would. read more

they closed in about 45 mins and had 3+ people on the waitlist. we didn't have much hope that it would work out but it did! within 10 min we were in the chair. i asked for just a straight trim off the bottom, and she gave me that without issue! thank you read more

2:26 in the afternoon.Walk in and 4 people waiting and one in the chair.They have only one person cutting hair. Really poor scheduling.

Oh my goodness. I have received the worst haircut i could imagine. This is my biggest nightmare. The hairdresser started just telling me numbers before she started. I don't know what they mean. I didn't get warned that my hair would be so short. My hair looks like a bowl cut that doesn't want to commit to being a bowl cut. I want my $15 and my hair back. Do not. I repeat DO NOT. Get your haircut here read more

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I went to the Great Clips on Madison in Carmichael on April 30,2019 before 4 pm and the person who greeted me was rude. There were about 4 people ahead of me and told me I had and hour and a half wait. She said I should have reserved an appointment on their app. Didn't know they had one- I had been once before in Rancho Cordova near Trinity and they were nice and did a good job and I was able to walk right in no problem on a late Saturday morning. I left, went out to the car, downloaded the app and scheduled an appointment at the Ranco Cordova one I had been to before. I got an appointment, went there, walked in and was taken right away. The stylist was kind and did a good job. I will never go back to the Madison one even if it were free- seriously! The bad review is for the Madison one only. The Rancho one is a 5! read more

I love this location and I love Kayla, she gave me a great pixie cut so I could cut off my damaged colored hair. She did a great job and I'm so happy with it. I would highly recommend this location. read more

I don't like to sit on chair for a long time and tell someone to do all the time but in Carmichael great clips they have good barber with strong brain they remind what you want and know their customers and give them good service. So I recommended that store to my friends and who knows me . I recommend this to all Persian people too because they have Iranian American barber too and she's really good read more

My 2 year old and I get our haircut here regularly. We never have any problems and we've had good luck with different people cutting my sons hair. read more

Kayla did a great job on my hair and was very friendly. Beats the other places around here hands down.

I went in and saw that there were 4 ppl ahead of me. I dropped off some groceries at home, was only gone 10 mins and they took my name. When I returned they took my name off and said I had to wait because 6ppl were now ahead. Both women were rude. read more

I dont know her name. She had long dark hair, very nice. It was getting near closing time and she was definitely in a hurry. Trying to cut the minimum. I had to keep asking to cut a little more to match the picture. Today I'm going to a different hair dresser hopefully she can finish my haircut properly. read more

I would first off like to point out that I had a bad experience here last year but decided to give them another chance. BIG FAIL! Every other Great Clips I go to I never have a problem. When I came in I was greeted by a young gal and was waiting for their system to get up and running. There was a gentleman that walked in right after me and was told it would be a 30-35 minute wait the front desk gal took down his information and she then wrote his name down and informed him he could back back to check in. I then realized there was an errand I had to run so I then asked her if she could schedule an appointment for me or if I could come back in an hour and she informed me that they don't set appointments. I then pointed out how the gentle men that came in after me she placed and set his name on the list so why can she not do that for me she then responded and said it is because his wait time is longer. Her attitude was very passive aggressive.... sometimes it's not about what you say but how you say I on the other hand have no idea why she was being so rude...... This gal did not offer to put my name on the list and also gave me a snarky attitude. I don't know maybe it was jealousy because I was about 3 times smaller than her and she wasn't very good looking but all I know is she was very unprofessional and rude. I went to the Great Clips down the street next to Burlington and he informed me he could put my name on the list but it would be an hour max and worked with me unlike this women at the other store. For the gentlemen that helped assist me I of course tipped him $20. Her loss what a horrible experience here once again. read more

I usually have trouble finding someone who can cut my fine hair short, but Rita here at this store did an excellent job! Thanks Rita.

This is the place to go if you want a shoddy cut. Seriously. It was worth the 17 dollars to get out of there and on the phone with a place that wasn't going to criticize my hair, previous stylist, drop 3 combs in one hundred and twenty seconds while making about 5 snips before holding up a mirror crooked and asking me if it looks straight. I actually thought it was a joke that she was implying she had finished. I realize long hair can be forgiving, but at least try. read more

Donna has been cutting my hair for 2+ years and she is the only one that has ever been able to get my hair to look decent as I have grown it out from short spikes to an asymmetrical slightly longer look. I will not get my hair cut unless she is there. Great personality, great cut...she has really listened to what I wanted and helped me accomplish a new look. read more

We've been coming here since January 2016. They are really great with my 4 year old son. The store is very clean. The waits are never too long. Online check-in is a great option. The staff is very friendly and someone is always there to greet you right away. This location is a bit hidden in the parking lot but it is a great salon. They did a great job. My husband loves his fade. I got a trim with shorter layers and I am impressed. My son even gets excited to go! This will be our home for future cuts. read more

I went with my son that has Down Syndrome. He has major sensory issues. I told the hair stylist that and he hates having his hair brushed. So guess what she does. She only brushed his hair. Of course he freaked out. She refused to cut his hair. She definitely discriminated him because he has special needs which is not OK! read more

Super clean and friendly staff. Always get a great cut here. Check in online before you arrive to make waiting a simple process.

Monica gave me the world's fastest haircut. My previous dental appointment had run waaaaay overtime, and I was heading to my eye surgeon's next and could NOT be late! GREAT cut in 15 minutes-she flew. Definitely going back for more-her cut was just what I wanted and I barely had time to TELL her what I wanted. read more

This place is horrible! I have been there 3 times and they continue to mess up my hair! The stylists have no idea what they are doing and they have an attitude the whole time! I will not be returning. read more