Unpleasant and Tired Salon.
I will start off by saying that this place is old and an entirely run down shop -- it looks tired from the outside and also inside. To add to that, the staff do not help the appearance not one bit. The prices are great for the concept they attempt to advertise as, but do not be fooled.
We stopped in on a slow Saturday afternoon, as their shop indicates walk-ins are welcome and there's one person paying and getting ready to leave, and another in a chair but not a single soul otherwise. As soon as we walked in, we felt the cold demeanor and entire disregard for new clientele, there is a woman up front whom doesn't acknowledge us in any way or form whatsoever
-- not a peep, not even a glance. We wait a few moments to see if anyone will give us any kind of greeting or even a nod, still nothing. Finally, I say, "It seems as though nobody is interested in helping," pretty quietly to my husband which means they were clearly aware we were there and paying attention just not interested in greeting us. Immediately, the woman cutting someone's hair replies that someone will be with us in a minute. Then, the woman up front says "who do we got here?" But it is said in such a monotone voice and literally zero facial expressions. I said, "This is Yusuf and we would like to get a quick fade on his sides if possible." She then tells us they're ALL booked up but we can wait until 12:30 to see if their next appointment shows up, nothing further -- not a warm smile nor eye contact, nothing. Mind you, this entire conversation seemed forced and as though she would rather we just not even speak to her. My husband is fully dissatisfied and says no and advises we go elsewhere. At this point we had nothing left to say, really. So, walked out with nothing else but thank you and again, no audible response from anyone, no further interaction.
This salon lacks a ton of effort and customer service. My mother had been a hairdresser for a major part of her life and I practically grew up in a salon, this is not proper etiquette for any business let alone for a salon, especially that of one geared toward children. As I said above, this place is decently priced for the appeal and concept they advertise but it definitely does not fit the expectations most parents would have. Please don't visit this place if you expect a warm and inviting salon for your little ones, or a warm welcome and any type of customer service for yourself -- take your business elsewhere. read more