Miserable, jealous employee. "Vee" gave off jealous and insecure vibes. She was very rude to me for no reason and intentionally gave me a broken sunglasses case for a pair of Tom Ford sunglasses that costed me $180 (before tax).
Small things: didn't greet me or talk to me at the register at all, responded to me in a rude tone, I figured maybe she was just in a bad mood at first but then it started to feel like she had something against me as her responses became more and more hostile during and post transaction even though I was being very nice to her and her coworkers. The whole ordeal felt like a jealous high school student. Horrible and petty interaction.
During the transaction, I asked if earrings could be returned if I don't like them. Her response was, "you have 30 days with the receipt and tags". To which I said, "for store credit or cash?" She then repeated, "you have 30 days with the receipt and tags".
Okaaay...?! Why all the hostility?! That didn't answer my question so I was forced to yet again ask, "would that be store credit or cash?"
It got worse though:
When I got home and discovered the case for my Tom Ford sunglasses was broken, I rushed back to the store to ask for a new case thinking it would be a quick, "sorry about that, here's a new one! Have a good night!".
Not what happened at all. By the time I got back to the store it was 8:50pm - ten minutes to close.
Her response was "GIRL, I gave you this one because it was the only Tom Ford case up front. I would have to go to the back and search for one, but GIRL, we're closed!"
Ok? Why not kindly ask me to come back tomorrow since it's now apparent to me that there's not another one readily available up front?!
"GIRL" ?! I'm 27 and have never been spoken to like that from a store employee, let alone at a place that's supposed to have some class such as SAKS. How childish and confrontational.
I then said I can come back tomorrow so she has more time to check the back for a case that's not broken, and since she was so mad at me, I then felt obligated to let her know that I came back tonight instead of the next day because I wanted it to be apparent that I received the case broken and did not break it between now and then.
To this, she suggested I either return the sunglasses or she could give me a generic black case. What happened to the previous option of checking in the back?! When I kindly stated that I can come back tomorrow, it's now not an option?!
Also, her response implies she recognized it was broken when ringing up my transaction at 8:23pm - almost a whole hour before closing, yet she failed to inform me that the case was broken and offer a solution, i.e. look in the back, or offer me a case that isn't broken. (Yet another petty, rude action by a teen who's acting hateful out of spite)
Since I paid $180 for a pair of sunglasses, I'd appreciate it if the employee would do her job and go check in the back for a Tom Ford case that isn't broken. Have some respect for your customers.
Not to mention, she didn't give me a lens cloth for the Tods sunglasses I purchased...
She was very confrontational from the get go and she lacks good customer service skills.
What a miserable human being.
I do not appreciate the extreme lack of respect or kindness. She needs a different job because she acts like a child. She was rude to me in every possible way that she could be. I am shocked that she works there. Hopefully management will address her foul treatment of customers. I was very kind to all 3 employees I interacted with that night. She had no reason to speak to me and treat me so poorly.
I should have just ordered online. I live in Oregon where there's no sales tax, yet spent $35 for sales tax in addition to spending $321 (before tax) just to be treated like I was in high school again.
Management should hire more professional staff instead of petty young girls.
Save your money and your mood. Shop elsewhere.
EDIT: Came back the next day. Manny helped me (super nice btw). THE B**** LIED - TONS of Tom Ford cases up front! Pathetic jealous individual. read more