Had found some heels in clearance just for the check out clerk to say just kidding.... These are not on clearance. Even though they were properly marked as being on clearance. With a yellow sticker. The manager just stood by. read more

Service--- good god- - I worked or tried to, with a young man -- was he a mannequinne? or AI guy --- totally expressionless, low flat voice -- took the fun out of shopping. I still managed to find 4 cashmere sweaters for me -- at a great price....but guy --- you do NOT belong in service industry --- try group therapy! conclusion: well worth the visit --- should install self check out though read more

5 Star + Experience! Excellent customer service experience with Paris & Kate on a jewelry exchange process. It's always nice to be greeted by happy staff members who enjoy what they do and have a customer centric attitude. This day and age, all companies need that in order to maintain their customer base and expand on it. read more

The last time I shopped here and the time before (2 yrs ago) they had trouble with the computers both times so that they couldn't give refunds properly. I lost money as a result. Hold onto your receipts if you shop here, and follow up if you don't get your refund. I am not taking the risk. read more

I really liked this store. The employees are welcoming and very helpful and I found a good selection of items! I will definitely shop here again! read more

I had not been into this store in a few months, but I was out holiday shopping today and stopped in. Where is everything? No handbags. Minimal shoes. Jewelry display cases were empty. Is the store closing? Remodel? I'll echo what others stated about staff not being most helpful or even engaging. The same person walked by me twice and didn't make eye contact. The first time was at the door as I walked in. The second was in jewelry/handbags where what was left is chained up, but nobody is available to assist. I looked around for maybe 10 minutes and sadly...left. read more

It is hit or miss. Sometimes you find a lot of clothes sometime you don't find anything. We found a lot of clothes including Paige jeans, cool furry jackets, and Steve Madden shoes! The team was very helpful and ordered different sizes from other stores which was a bonus! We will be back! read more

I'm not sure why I purchased a Groupon for Off 5th Avenue. It wasn't a problem that I had to drive a distance to get to this store. I enjoy wandering and having a destination makes senses sometimes. What was a problem was that for an outlet store, the merchandise is pricey. An even bigger problem is that they don't really carry clothes that fit my current lifestyle. These problems are not the reason why this is a two star store. I found that a lot of the not reasonably priced merchandise was damaged. The merchandise is not displayed well. The salespeople are not very pleasant. I expected more from a company that first opened in 1867 and had always been know for the quality merchandise they carried I was able to spend my Groupon, but I would never bought what I did if the coupon was not about to expire. read more

Can't believe this is even considered a SAKS FIFTH Off 5th?! You're better off finding things at Ross or TJ Maxx Runway stores than shopping here. The only racks that were good were only one rack of designer jeans, and that's it. Everything else here is all JUNK. They had some OK tops, but they were still marked up and not worth buying here. No wonder they are closing down. Don't waste your time here. read more

A really great selection of designer items at discounted prices. This is a medium-sized location and the selection was actually pretty good. They had everything like men's suits, furnishings, accessories, casual wear and shoes. The staff was very friendly and helpful and helped to make the shopping experience just a bit easier. read more

Lots of good stuff here! Love the different designer sections as I am a major Tory Burch fan. I'm disappointed in the number of shoe styles for ladies in a size 11. I find this all over the Bay Area but thought Saks would be different. If you're over a size 10, the only choices are out of style ugly garbage. They go have a great designer purse section and they take returns if you ordered something from Saks Off Fifth online. That's a major plus! Lots of different departments in this store and a great place to buy gifts! The salesgirl who helped me was very kind and helpful! Kudos to this store and location!! I'll be back! read more

Saks OFF 5TH - Department Stores Near Me - Petaluma, California

This store is hit and miss. Usually the best things for men are the shoe sales, but even that can be dull and lackluster. The store is kept relatively clean but packed with clothes as far as the eye can see. You'll notice the glasses on the back wall - it's a last minute steal if you can find a pair that aren't for women who have just had plastic surgery and need to cover their entire face. If Tommy Bahama's and Ed Hardy had a baby then it would be Off 5th in Petaluma. read more

Great shopping . You can always find something hip cool or elegant gift. Useless website. Runs slow and don't change your mind on the phone app, u will waste time , and possibly not be able to check out. Go to the mall read more

Keeps going down hill, from the caution tape and wood blocking mens. To the complete lack of help in the fitting room and not to mention the overwhelming amount of negative energy coming from what little staff there was. read more

I have a little bit of a problem. A shopping problem that is. For some reason whenever I get any sort of income I feel like that is my "okay" to go shopping. It has become a very big issue in my life and although it has gradually gotten better (since I got a boyfriend who I would rather spoil than myself :) I still fall captive to the powers of retail. Although THIS store makes shopping a teeeeesy bit less stressful. Being an outlet store, the prices are reasonable. And when I say reasonable, I don't mean Target reasonable. Cus let's face it, target is cheap but awesome (a whole different problem of mine). Saks is more reasonable on a, I'm still gritting my teeth but not pulling my hair out level. I love my designer jeans. I love em. I will buy cheap Forever 21 tops, cus your closet is full of them. But jeans are a different story. The ratio of shirts to jeans in my closet is like, 300/20. So every few months I feel it necessary to introduce a new pair to the rest of the gang. This store makes doing so not a back breaking event. The prices are usually at LEAST 20% less than retail price and there are constant sales. Last month I bought a pair of Joe's for $70, originally $180, a pair of sevens for $120 originally $240 and a juicy couture dress for $40 originally $120. I mean, is that even negotiable? It almost doesn't seem real. The only thing that sucks about this store is that the prices are so good, you feel like you can't pass anything up. So when searching for 1 pair of jeans, I usually leave with a few. :/ "But they were on saaaaaaale!" read more

Not the cheapest place to buy clothes but like the old saying goes, "You get what you pay for". This place is big, spacious, and the staff is helpful, but you gotta ask; they won't come to you like you would expect. Other than that, I'd recommend to fellow shoppers. read more

It can be hit or miss but when you find a winner it can be the deal of a lifetime. Highlights of this place are the killer deals they email you for the more card, the service staff, mens suits, robert graham shirts, and nice jeans I got my Versace suit here that was originally like $1800 for a little over $700 so the deals are to be had and then I scopped a Saks Red Label suit for $104 literally $104 off the clearance rack This place is sick, Im glad I live close so I can keep a good eye out for the gems read more

The employees are the rudest people! I'm a male and I like to carry a "man bag," and a lot of times it seems as if they're paying extra attention to me, not concerned about my shopping experience, but their overhead. If I want something, I buy it! Look closely at my bag Saks employees, it's a Hermes, or Louis Vuitton, if I want something, I buy it!!! I see I'm not the only one that has been harassed because of his ethnicity. I will be getting a hold of corporate and making sure my voice is heard and this store will never have my business again! Ps. The male inventory never changes. The jeans being chained up to their display is over kill. Who steals jeans?! Where is your security guard in order to keep a closer eye on things. read more

You girls are rude. This place sucks. I was about to buy a bunch of stuff (that I already had in my hands) just to make the trip worth it but then all you can say is , oh we're closed" and it's 7:03pm - sorry I was 3 min late to check out. read more

Ppl working there are rude. ..they give u the meanest look like you don't belong there...lol don't judge a book by it cover folks lol you never know... I'm always looking for nice true religion jeans but its hit or miss. Try smiling people makes the day better & you will also feel better read more

Racism isn't dead. Especially as you head up North. And you don't have to go farther than the Saks Fifth Avenue Off 5th in Petaluma. A sales associate told me that the price of a pair of boots I was trying on was a certain amount; when I went up the counter to pay for what I thought was a nice find, I was told that it was double the amount I was initially quoted. When I asked them to honor the quote, they proceeded to tell me that it was my fault for asking a sales associate for the price of the item when I could have just read their signs which where by the way were in places no one would easily see. The entire time I was talking to the manager, she never stopped looking me up and down as if she was trying to say I had no business being in the store to begin with. I've lived long enough to know what that look is: it is racism. No ifs or buts about it. I've known it all my life. I know racism. More disgusting than her take-or-leave-it, no apology attitude is that look of superiority that we non-white individuals suffer through all of our lives. Some of us don't experience it everyday or we get exposed to it ever so subtly; but I assure you, racism is alive and well. And that is definitely the case at Saks Fifth Avenue Off 5th in Petaluma. read more

Helpful clerks, well stocked store, labor day sales, and a $255 pair of shoes for $62? No complaints save for the busted air conditioning on an unseasonably sunny and warm day. read more

It's a pretty good location. It's small but they have a good selection. It's kind of hit or miss. I either find lots of deals or strike out. read more

I stood in a really long line to purchase a jacket that had a 60% off sale sign above it mentioning the jacket's designer. When I reached the register, they only gave me 50% off - when I questioned it she called back to someone who yelled that the jacket's were 50% off. After I paid, I went to the back of the store to retreive the 60% of sign. I had to stand in another line (10 people deep) to get the other 10% off - cost me more in time but it was the principle of the thing read more

HORRIBLE customer service. I went in this evening to purchase a Valentino handbag I had seen there a few weeks ago. The higher end bags are locked to a shelf at this store, requiring an employee to assist you to make a purchase. This area is maybe ten feet from the cash registers. I made eye contact with two different employees who did not even offer to assist me. They just stared blankly at me and then looked away. Too bad, I was going to purchase that bag as well as a watch as a gift for my sister. They lost a good $500+ sale. What a shame, I won't be back here again/ read more

I was always afraid to walk in but I am glad I finally did. Amazing sales and discounts on top of the already lower prices. The clearance rack was fun. Got a great TART tshirt for $6. They did not have my size of lucky brand boots so they ordered them for me and I got them at my home 5 days or so later for only $7.95. I was also told that I could return it at the store if I didn't like it. Nice people too. Can't wait to go back! read more

Fantastic service today at the factory outlet Saks. So nice to find great jewelry & to have nicely packaged. Impressed.

This place is a gem & well worth a visit, but I think the selection has gone down hill over the years. They used to stock amazing high end designers (Yamamoto, Gucci, Stella McCartney, Etro), but the it now seems to be catering to a more casual, mass-produced set. The handbag selection has also decreased. It just seems like a lot of jeans now. Nice dress shirts, for men, though. read more

I have found some great gifts for my husband, a nice purse and some lovely gold earrings here. The staff was attentive without being overbearing and I did not have a problem finding someone to help when I needed assistance. This is an outlet and I did not expect to have to the same selection or store set up that I would have at the Village at Corte Madera Village Store. I also did not take it personally that expensive items were locked up or secured to the display. I understand that shoplifting is an issue. They try to protect their assets. Just ask a sales clerk and she or he will unlock the item you are interested about.. read more

Where to even begin... Let me start off by saying I have been a faithful Saks customer for years, and have spent too much money in that store to even think about. Until this point, I have been able to look past their employees' "holier than thou" attitudes because of the discounts. I will never spend another penny in that store again! I bought my husband 2 pairs of Joe's jeans during their black friday sale. I was hesitant knowing the 30 day return policy, but the saleswoman assured me I would have until January 15th to return or exchange. My husband didn't like one of the washes and the pair that he did like ripped within a few hours of him wearing them on Christmas day. The jeans literally fell apart. We took them back today (December 27th), with the original receipt, and I was told I could not return or even exchange them because the 30 days were up. I asked for a manager and finally got the ok on the exchange. However, they would NOT exchange the defective jeans because my husband had already taken the tags off! I was then told I couldn't exchange the jeans, they thad to refund my original purchase and I then had to buy back the new items INCLUDING the defective jeans! And the kicker, the manager wouldn't honor the original sale price. I should have been able to exchange 2 pairs of jeans for 2 of the same jeans. Instead, I had to return the original 2, buy back the defective pair, and pay for the new 2 at today's price (when one should have been honored at the original sale price). The manager also kept my original receipt so I cannot return to argue the price. Long story short, Saks has the WORST customer service. I don't even care about the amount of money I was overcharged today, just the principle of the entire ordeal. From now on I will only be shopping at Macy's and Nordstrom where customer service is still a thing employees are aware of. I will gladly pass up a bargain to be treated fairly. read more

Horrible return policy. The worst! Unfriendly staff. Will never shop here again. They make everyone feel as if they are trying to pull a fast one by doing a simple return. Shame on you! read more

Worst customer service experience I have ever received at a retail store! Tried to exchange a product outside of their "30 day policy" for something else and was treated TERRIBLY by manager Leah; by far the rudest dismissal I have ever received by a manager no less. In addition, the product was still for sale full price, I had the receipt and tags still attached to the product. Lesson learned, it is not worth the good deals to be treated like a criminal, and customer service is not something that they care about. Save yourself the good deals and go to Neiman Marcus Last Call, Bloomingales Outlet, or Nordstrom Rack in Livermore for substantial better customer service. read more

Few Sales rep like Rebecca were very helpful. Store manager was not willing to help the customers.Customer retention should be the key, I was trying to use a coupon which worked fine on fine jewelry, when we tried to use the coupon using a different card it didn't work on handbags. I used this promotion over 100 times and never had any problem. When i tried to explain the same to store manager she was trying to prove me wrong using a fine print which says it excludes fine jewelry and handbags. Irony is i used the same promotion got the discount for fine jewelry. Hope she gets thorough with all the promotions first. read more

Worst online customer service I have ever received. I realize not this particular store, but the apple doesn't fall far from the tree. Unbelievable - totally unequipped to answer questions dealing with shipping issues. I was about to spend a significant amount of money for an online purchase and they couldn't figure it out or make the order go through. shop at your own risk and hope you don't have to do something complicated...like return an item read more

Terrible customer service! Have to agree with previous reviews regarding management and lack of customer service. I would expect the staff, especially management, to be better trained in customer service. read more

Thanks to Wendy and Jackie, a replacement vase for a small gift received damaged is being shipped from another store directly to my home. I'm tremendously impressed that the staff of Off Fifth Petaluma would provide such excellent customer service over such a small purchase. read more

Wow! The reviewers here need a little gratitude attitude check! This is an outlet store, not Nordstrom. There are not a lot of staff to help out, but that's how they offer their incredible prices, I guess. They have a 30 day return policy. Ok. Fair enough. It is a bit of a chore shopping here...but come on...there are bad things in this world, this is not one of them. read more

i was very disappointed with their customer service. the guy assistant manager was downright rude and demeaning. the associates as well were not helpful. i am never going back in that store again! spare yourselves from the trouble! read more