Some of the doctors are the same and awesome (Dr Garcia for example). The office experience has…read moregone down though and the staff in the front have been quite short and rude recently after the acquisition with Amazon. The front office staff at strawberry is impatient and inflexible now and almost defeats the purpose of when we signed up years ago Lab service is poor and if you need an outside doctor to provide electronic copies of lab work instead of bringing written orders in. Sometimes you cannot get this from specific UCSF hospital departments making the process really difficult now if you live in Marin and can't commute into the city without help. The new policy is documents loaded 48 hours in advance or driving in orders to be processed 48 hours in advance. I have switched to QuestMobile for blood draws. The phlebotomist will come to the house within a day or two after getting orders from your doctor or the hospital all at home and without an unhelpful front desk.

It can be difficult to get a new primary care provider in Marin: many doctors are not taking new…read morepatients. For that reason we discovered One Medical, before the Amazon take over. Our experience at the Corte Madera office has been positive, but at the newish Mill Valley Office, experiences have been mixed. Once my daughter came in during her school break, and she booked same-day care online. Easier and better than urgent care. Another visit, I came for walk-in lab testing. The lab at the Mill Valley Office has fairly limited morning hours meanwhile my lab tests required fasting. I arrived at opening to twenty other patients who had been fasting, and was quoted over an hour wait. I was told I could come back in the afternoon (there was no way I could continue to fast till late afternoon.) I opted to get in the car and drive to their Northgate office, to test. Since the Corte Madera office is consolidating and patients will be sent to the Strawberry office, here's hoping this office will have expanded lab hours and the staffing needs of this office will be supported by Amazon, their parent company, to reduce these significant waits.

Really good diagnostician and warm and caring person. He is always there when I call his concierge…read morenumber and ready to help

Helpful hint here... when someone calls to see if you are excepting new patients, be kind…read more Understand that you are not, but we are still people on the other end of the line.

I have been a patient of Dr. Lowe's for seven years. I cannot speak highly enough about my…read moreexperience with her! She spends time in my appointments - - obviously cares so much - - and is a whip smart doctor. Unfortunately, I have had to visit a doctor a good number of times but at least I know that I am in fantastic hands with Dr. Lowe. My mother is a patient of Dr. Grewal. She introduced me to their practice some seven years ago. My mom has reported the highest marks about her experience with him too. Caring, patient and super knowledgeable...what you want in a doctor. It's interesting to see these reviews that comment on front staff and not on the doctors or their experience with them. What is important to me is that physician and the treatment that I receive... Not the staff provided from one of the management companies they are required to contract with! I have not had similar experiences With any of the front people - - they've been fine to me. So both doctors get a 10! Or I guess a 5 ( stars) in this case. Recently, I have referred a couple of friends to their practice but, presumably because they are so good, they aren't taking new patients----practice full. That's probably the best review they can get. Lots of, grateful for their care, patients!

I don't know why they NEVER answer the phone. You have to leave a message and hope they call you…read moreback some time that day. It's the least accessible medical practice I've ever encountered. When my husband had the flu and needed to come in, I drove over to make an appointment since phoning wasn't working and I wasn't going to sit there for hours waiting for a call back. They really need to get this changed.

I wanted to add my 5 star review for Alexis Guy Brandon, as well. She has been the mainstay of my…read moremother's care within Hampton Health for many years. Alexis is on top of it to an extent I've never experienced before. She's extremely knowledgeable and what she doesn't know she will find out - in a heartbeat. She makes herself available to her patients and their families, giving them a comfort and security. She is collaborative in her approach which I find very important, since aging and decline brings constant change that needs to be managed. My mother and I are very appreciative for her capability, compassion and loving care over these years.

I too am writing in praise of P.A. Alexis Guy Brandon, who has taken excellent care of my 86-year…read moreold father for the past two years. To say that she has been a godsend isn't an overstatement. She is the most competent, compassionate and thorough health-care professional I have ever had the pleasure to work with. She cared for my father as if he were family, and constantly kept my brother and me apprised of his changing health issues. When we had questions or concerns, she always responded promptly, even when she was out of the office or home with her baby. Her dedication to her patients is admirable indeed! I know my father, brother and I will miss her now that she is no longer with Hampton Health. And I have no doubt that future patients will be equally fortunate to have Alexis advocate and care for them.

Elizabeth Lowe misdiagnosed my husband. He came in with visible and palpable lumps under his…read morecollar bone, which were extremely painful and she took an ekg, told him he had had a massive heart attack BEFORE sending him to a cardiologist who told him she was wrong. Then she dropped him. I had to call her and tell her to try a vascular surgeon, and keep trying to diagnose him... This was January. He didn't get his diagnosis until July. It was a rapidly growing form of lymphoma, now requiring months of chemo and radiation. She also had the audacity to scream at me when I asked if my son and I could be treated for an infection as my husband was immune compromised. She screamed at us. I've worked for doctors for over twenty years and NEVER have I seen such behavior. I have formally reported her to the California Medical Association. She should have her license revoked.

In searching for a new doctor, I called Dr. Lowe's office as the reviews seemed fairly good. Well,…read moreI never made it past the rude person who answered the phone and hung up on me after basically biting my head off as she told me none of the doctors in that office were accepting new patients. I didn't even get the chance to say goodbye and wish her a Wonderful day If she is a reflection of the care they give, I'd rather bleed out on the sidewalk.

Dr. Cummings is an amazing doctor and she is very personable. She is direct, extremely…read moreknowledgeable and works to find a positive path forward no matter what you are dealing with.

Worst experience ever with a physician and the concierge choice service that you need to subscribe…read moreto in order to be seen by a doctor. After signing up and paying $1750/year with concierge choice to gain access to Ann Cummings Medical practice. We showed up to see the doctor and she kept leaving the exam room and taking forever to return. Her bedside manner was also rude and after 2 appointments like this we decided to stop seeing her. After contacting concierge choice they refunded some of our annual fee and we withdrew from Ann Cummings practice. 2 years later we received a bill for $32.58 and even though we disputed the charge with concierge choice and were told the charge was not valid they have now submitted the charge to a collection service that is now threatening to ruin our credit. I would advise anyone reading this to NOT use Concierge Choice or Ann Cummings medical practice.

He was my doctor since I was a teen. Dr Tagavhy who now runs the business is fantasticread more

Dr. Macallister is in my top three favourite doctors. He has amazing communication skills, starting…read morewith being a great listener. He is honest but also offers hope. He provided resources that helped me feel empowered. He was organized in presenting his thoughts and why he felt the way he did. You knew he had done his homework reading up on the case and was more than familiar with the child's case before he met with us. We felt cared for and much more than just a number on his waiting list to get to. It wasn't just about the problem or medications we felt real empathy from him. He asked good curious questions to ensure we were getting the correct diagnosis. He worked collaboratively with his colleagues. He was an advocate in addition to acting as a doctor.  Dr. Macallister has genuine concern for his patients and excels at being a doctor and a human.

I was fortunate to find Sarah when my doctor of 30 years retired. She kindly called me back and we…read morediscussed options for working together. Sarah oversaw multiple tests and bloodwork, after which she carefully went over all the results and made educated comments so I could make wise choices for my health. Sarah really shows great care with her profession and patients. Anyone would be lucky to be under her care. She is a rare bird in today's health care maize

I saw Dr. Lowenthal a number of years ago; She ended up switching practices/offices and my…read moreinsurance didn't cover me anymore but, in any case, I think my review probably still holds true today. She always treated me with respect even though I was honestly kind of a pain in the ass when I was younger lol. She was always a straight shooter, even if I didn't want to hear it, and she always had my best interest in mind. Overall a great doc- knowledgeable, fair, and kind- would recommend!