Been a while... i usually try to order online since i am not tempted to buy the whole store... went in today for one item, came out with 3...Same amazing products and great customer service. Knowledgeable, friendly, highly recommend!!! read more

Saje Natural Wellness - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

DO NOT SHOP AT ANY SAGE. THE ESSENTIAL OILS ARE VERY BAD AND DIFFUSERS ARE A RIP OFF! NOTE" THE CLAY AND CERAMIC DIFFUSERS BREAK AND WILL NOT BE REPLACED UNDER LIFETIME GUARANTEE ". I only had this diffuser for 4 months.It's such a shameful and pathetic place. Sure smells good and looks nice but the sales people and manager Sean are ROCK Bottom. Sales staff Happily told me they replace broken items under their guarantee when I bought 2 diffusers and asked questions about replacement policy. But they didn't tell me The BREAKABLE covers aren't included in the guarantee. If I knew that- I would not have bought the most expensive Breakable ceramic diffuser! I asked because the cover *is breakable- ceramic, clay etc* It was their most expensive one over $180. 'YES', sales person said at Christmas ---'we even replace without a receipt!' ...Wow, great!...as I stupidly believe them and walked out satisfied .... And last week, the sales person said' No problem...we will call you when the cover arrives... And today when when it came time to see if the replacement arrived...ALL HELL broke loose. They accuse me of being ' rude' for trying to explain to sales guy what we were told about the guarantee...as HE kept interupting me. We Tried to explain to manager Sean what the sales people told us but were shut down by the ugly and angry look on his face before we got a chance to talk...He said:' it could take months or a year to get a cover...if somehow we have an extra one lying around.' WHAT? Sean sneered at us when I said: You need to hear us out- perhaps your extra staff at Christmas said the wrong things to us?. Sean snapped back with a laugh: We don't have Christmas Staff' Do you want to be demeaned? I don't. Being sneered and laughed at makes for unsettled people. I thought since Sage told us broken items will be guaranteed and replaced, Management would agree: Im sorry they said that, it's not true but since this is on us and we value our customer- here is a replacement diffuser for you. But they weren't specific when I bought: Hey- you dumb, dumb customer- there is The diffuser and there is The cover. TWO DIFFERENT THINGS. SAGE HAS A NASTY, HIDDEN POLICY that allows Staff to abuse customers. I have never been so degraded in my life. Your hidden policy of replacing broken diffusers are not clear and sales team lies and is not transparent. Hey, these covers are breakable and that's why I asked them to explain guarantee. Sean and his sales boy just both attacked us like two very angry and entitled people. Like a cat fight...how stupid!. No wonder this world has issues. It starts in the community- street level. If I can't be treated with kindness at Sage....then how can we expect people to behave in bigger, more important issues. I have never seen two sales people chew me and spit me out like a piece of garbage over a diffuser! Sage: You lost my respect. I despise you on Robson and I will never go back to any Sage store...even though i have periodically shopped for more than 20 years. And I will make my experience known. I spent $400 on that one sale and you treat my husband and I like filthy garbage. They caused me a lot of emotional streaa. When I ask if a breakable item is under guarantee and I am told Yes, I expect that to be true.People: don't shop here! There are better diffusers, certainly better quality essential oils online. . through well.ca or Whole foods or a Natural food store. Gawd... Consumer advocates will know about this egregious behaviour and lack of transparency. read more

Saje Natural Wellness - Broke like dried leaf! - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

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This review is long overdue! I just received some Saje products for Christmas and lo and behold, as I was perusing Yelp today, I saw an unfinished review for the Saje shop on Robson St., which I visit every time I'm in Vancouver. This specific location is beautifully designed with lots of natural elements (wood, plants, etc), warm tones, and a very earth-friendly vibe. Employees I've encountered here have always been friendly and relaxed as well, which certainly compliments the serene and spa-like ambiance. I have no idea if she still works there, but my Yelp review draft noted Talia as being a super helpful and welcoming employee that helped me out the last time I was there (pre-Covid). I've been a fan of Saje products since 2012 (thanks to the lululemon SeaWheeze Half Marathon), and love their commitment to the environment and natural healing. I absolutely love their essential oils the most, but have also tried various other products like their yoga sprays, hand soaps and lotions. I wish more companies were this dedicated to being green, eco-friendly, natural, and sustainable (and smelling/feeling amazing)! read more

The past few years that I've ran Lululemon's SeaWheeze half marathon, I get free swag from Saje. I normally use traditional Chinese pain creams/ ointments and patches that make me smell like a Chinese granny with arthritis. Who knew feeling better can smell good at the same time? The products in the race packet have all been wonderful so, we checked out this store to see what else they have. You can't miss this store when you're walking in Downtown Vancouver. Their diffusers emitting wonderful fragrances without assaulting your nostrils will entice you to come in. They have diffusers in different sizes and designs, and different scented oils. They have sprays, oils, lotions, soaps, lip balm, inhalers, etc. I love their bath salts. They smell citrusy and can really relax you. Other products I've tried include Peppermint Halo (for headaches), sprays and oils to relieve stress, inhaler (relieves headaches and makes me calm), Arnica Rescue (for muscle aches and pain. Not the best smelling - smells like prunes to me but hey, it works!). They also have products for other things such as libido, digestion, etc. they have oils to prevent you from having cravings - I did not try that. I'm ok with wanting to eat everything at the moment. The associates that work here are helpful and attentive without being pushy. Can't wait to come back and re-stock on supplies. You can order products online. However, there are certain items you can only get from their Canadian stores. read more

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I love the products, but I WILL NEVER ORDER ONLINE AGAIN! It states 3-7 days to receive your order. I placed my order on 8/12/23 and just received it today 8/23/23. It was IMPOSSIBLE to get a hold of anyone in customer service or to track my order in any way without downloading an app and giving it full access to your email account (which I was not comfortable with). On top of that these tiny bottles are very expensive, when the 1 oz bottle of the diffuser oil came half of it had leaked out into the bag. NOTHING was wrapped properly, just came glass bottles in a paper bag. I was lucky mine weren't broken, but I basically threw away half of my money into the garbage with the amount that leaked. Products are way too expensive to not be sent with care and customer service. Overall, as I'm writing this review... I've decided I'm DONE with them and will never order again, not even in person. read more

Saje Natural Wellness - Same lavender essential oil - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

Luv Saje products, but is anyone else frustrated with the pumps that don't seem to work?? If I'm going to pay $14 for a safe hands handsoap w/dispenser, the pump better work smoothly. Also, safe hands squeeze tubes hand lotion has been out of stock for months; the only alternative is safe hands in 240 ml glass bottle with pump (pump has trouble working properly) & that I can't take with me when travelling or in my backpack. Anyone else frustrated!? read more

Tried to make an online order for the first time. Their website won't accept my address. I tried to input it SEVERAL different ways. Finally tried their Customer service chat. They also didn't help either, as their advice was just input it again. Terrible e-commerce experience. read more

My first time at this store ever today at the Rideau Centre in Ottawa and the associate Victoria was simply incredible. The products are amazing and Victoria helped us so much with all our questions and recommendations and was a delight to spend time in the store getting to know all about Saje products! Highly recommend!! If you but your essential oils anywhere else stop now and head to a Saje store or their website! Thanks Victoria and Lou at Rideau for your excellent service!! read more

One month (not 3-7 days as mentioned on their website) to finally receive my parcel. There was no protection around the glass toner bottle. The parcel box was delivered soaked, with broken glass inside. This would have been prevented with proper packaging. Customer service was very poor and hard to get a hold of. Finally, I received an email response (10 days later!) with a refund offer that would take 10 days to process, and then another 7 days to receive. And, a *free shipping* offer. Now why would I want to order shipping again?! A total lack of accountability. Sorry Saje, you've really lost my trust and value as a company, as clearly you do not value your customers. read more

I made a mistake purchasing birthday gift from Saje. It has been 2 weeks and tomorrow is my girlfriend's birthday, I still don't have it. I tried reaching out them but no luck. I would never ever purchase from this company. read more

Had no intention of buying anything upon walking in, but the scents here are just so indulgent and delicious. I stopped buying candles due to all the chemicals and purchased a diffuser a few months ago. The traditional diffuser scents of lavender, Mandarin, peppermint etc were getting a little boring. I went back to a winter candle. Well I can put that away now that I've found the winter line here. The sugar plum fairy scent is amazing. I ended up going with a more traditional scent package and the spa scent is amazing. Happy that it's all natural. The staff here are very knowledgeable and the whole experience was excellent. Highly recommend! read more

Saje speaks for themselves. Great products and friendly staff! They are all very knowledgeable and helpful. Their products are amazing. Smells very good and they are very aesthetic. They have a wide range of products for your daily need. Personally purchased bath salt, diffuser and diffuser blend! Happy with everything and I have been using it everyday. Overall, great products, friendly/knowledgeable staffs and it smells really good inside. read more

Love the products but unfortunately they ship with FedEx and they are completely unreliable. The driver left a notice undeliverable when they didn't try I was home all day. Supposed to redeliver yesterday no show now it seems I have to pick it up at their drop off site. Will never order online from them again! read more

Made an order back on Black Friday, had the wrong items shipped. Took 4 attempts to get in contact with someone. After I got in touch with someone, they told me they wouldn't refund the order (even though it was wrong) until I shipped the items back. Fair, I suppose, except I've been waiting for 2 weeks now for the return shipping label that's required to send the item back, which they said I would receive within a week. Eventually they had the audacity to tell me that they would "make an exception" by issuing me the refund before sending me the shipping label. It has been a week, and still no refund popping up. After expressing my dissatisfaction with the whole process, I was given a 20% off and free shipping voucher...which is basically what the Black Friday special was, so really no additional compensation there at all. Tried to reorder the products I originally ordered with the code, and realized that 2 of the 3 items were no longer available. Awesome. Expressed my concerns again with the Saje customer service team, and their response was that they'd "Let the product team know". Such a canned, unsympathetic response. What good does that do with fixing the issue they caused here? I've been a Saje loyalist for almost a decade, but clearly this company is not delivering the same level of customer service they once did, and because of that I'm going to start looking elsewhere for diffuser blends, etc. I understand that there may be delays because of COVID and the holiday season. That doesn't bother me. What bothers me is that they are so completely and blatantly out of touch with how to deliver customer service. Great product, but do not expect reliability or decency if you have to deal with their customer service department. I'll be calling my credit card company to issue a chargeback, and if you find yourself in the same situation, I suggest you do the same. read more

Love Saje, one of mine and hubby's favorite stores to visit, and the oils are definitely favored above Dottera/Young Living's of the sort. The staff, Sam, and the other gal, don't know her name but she is Asian and gorgeous!--was so helpful, kind, informative, encouraging, and lovely to learn from! Thank you saje, for making your packaging more environmentally friendly, we really appreciate it! Keep at it! And NEVER discontinue peppermint halo wand, peppermint halo, pain release and the new one, extra strength--we don't want to live without those! read more

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A few months ago, I wandered into this store for the first time, drawn in by the spa-like aromas wafting from inside. I was a bit intimidated at first, not really sure where to look or what the store was all about. The sales people were very friendly and started asking me a few questions, then telling me about the various products, which helped me to decide what I wanted to learn more about. I like how the staff seem to be well trained in knowing the healing properties of the various essential oils, too. Now, I own two diffusers (one for my office and one for my condo) along with a variety of oils and diffuser blends to relax and/or invigorate my mood accordingly. I have a few favourites, but it's fun to experiment with different scents as well. It's made my work environment so much more relaxing! The 'peppermint halo' rollerball is great for getting rid of headaches as well as easing pain in my shoulders from sitting at my desk all day. read more

I discovered Saje products at SeaWheeze in 2014, but it was this summer when I finally went into their store. I fell in love with the Peppermint Halo last year... such a wonderful product. I placed an internet order over the winter after getting a few colds. I had been guided to a popular US-based MLM company's oil, but after seeing their high prices, I wondered if I could find something similar. I clicked onto Saje's web site and found something similar in Immunity. I ordered a few oils, which were awesome. So after SeaWheeze, my friend and I came to the store. I really planned just to look quickly, but we ended up being helped by several staff, who were all very knowledgeable (and were not pressuring us whatsoever). Somehow, I managed to walk out with a nebulizer, a new rollerball (for mental clarity) and three diffuser blends. The products are just as amazing at home. Thankfully, they ship to the US, so if I ever need my fix, I can make that happen :) Thanks for a wonderful experience--will see you again on my next visit! read more

Saje is my fav super reliable source for quality home scents. While at first glance, paying $14-16.95 for a small bottle of essential oil seems a bit steep - you indeed get what you paid for. Today I bought a wall socket portable diffuser, buying "tantra" name essential oil and diffusers for us both - I know with total certainty that these are quality items. Although I find their current line of non-heat diffusers to leave little to desire esthetically, the two I purchased maybe ten years ago are still going strong. read more

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I ordered a few products, yoga, goddess, brainstorm. They smell so nice! However, I received one package that was already open!! The seal was broken, and the plastic around the bottle was removed. So, I wrote to them, and they offered me a one time return label. Hahahahh!!! What?? In this time of craziness, virus and quarantine, I received an opened bottle of essential oil, and they stated they would accept a return only once. They stated that the plastic inside the container, sealed onto the bottle (like all the others I received) happens in shipping? Ok, thank you very much. And, I noticed, unlike other essential oils, these do not last long. Placing on my wrist during yoga, only lasted about 5 minutes. I will not purchase again. read more

This review is not about Saje products but rather their customer service. They're impossible to reach by phone ( 5 attempts), finally just emailed them. My order was received missing half of the order however packing receipt said it's there and paid for it. Just a huge hassle trying to rectify this. read more

Was in the store Saturday night and had a good shopping experience until the end. Had been walking a lot around Vancouver since I arrived earlier that week on Tuesday evening; in many restaurants and stores in higher and mid-size pumps and not a hint of falling or missteps. Was in this store in SNEAKERS and a helpful and friendly associate kindly assisted me with picking out the scent that had brought me into the store as well as another one. The check out area is in a small, constrained area in the back that you have to go up stairs to get up. On the way out of the store, I missed one of the steps as I was going down the stairs (there are 3 smaller steps when probably 2 larger ones or not elevated check out area would do) and ended up with a bad ankle sprain. I am from the US (East Coast) and was headed back the next day, so was in pain the rest of that night and for the 5 hr plus flight and did not get to the doctor until this evening. My ankle is terribly swollen and badly bruised. Need to go for X-rays tomorrow morning. Very disappointing I am going into the Thanksgiving Holiday with an injury like this. (The last time this happened to me was 30 plus years ago when playing basketball!) This store has nice products and kind associates but it needs a redesign so customers don't leave with an injury! Ruined an otherwise lovely evening. read more

I love Saje products but I am extremely disappointed by the customer service and will NOT be a returning customer after this experience. My order was placed on November 29th and the delivery method reads standard shipping within 2-5 business days. I followed up twice and when I called their support line I waited 45 minutes to get through and when I finally did someone put me on hold and never came back... It has now been 15 business days and I still have no idea what happened to my package. This was a gift for my mom's 65th birthday on December 11th (I ordered two weeks ahead with the confirmation that this package would arrive on time or I would not have ordered it) and I had to get her a completely new gift. I will be returning this package as soon as it arrives for a full refund. On top of that, I am moving across the country in 7 days and will need my package by then. At that point, it will have been ONE MONTH since I ordered with no explanation of what happened to my package that was supposed to be shipped in 2-5 business days. Do yourself a favour and listen to all of the recent reviews - DO NOT ORDER FROM HERE. read more

This was the worst online buying experience of my life. After 2 weeks, they had still not shipped my item, so I sent them an email, tried to connect to their online chat, and tried calling their phone number. They never picked up the phone, their online chat never connected, and they still have not replied to my email (1 week later). This morning I got an email that my order was canceled (3 weeks after initial purchase) with absolutely no explanation. THIS IS A TERRIBLE COMPANY TO PURCHASE FROM! read more

Interesting scents but the last order arrived with a smashed bottle That leaked over everything and had glass shards everywhere. There was nothing protecting the bottles and they were not even shipped in a box, which might have helped. read more

Holy hell, was I just serviced. Major points to Bridget (at least I think that was her name). I went in to take a look at remedies for muscle pain. She told me what I could use, gave me a neck massage with one of the products and didn't give me the hard sell. Now my neck feels better, I'm not irritated due to sales pressure and cause she was so lovely I ended up buying what she suggested. read more

"The air is full of spices!" Saje on Robson brings some much-needed peaceful energy to balance the bustle of Robson Street. A simple, open layout invites you inward and upward. Try a few testers. Enjoy the space. My favorite is Peppermint Halo. I'm not much of a natural believer in the whole aromatherapy as actual healing thing (I figure it just helps put one in a pleasant state of mind), but Peppermint Halo is testing my skepticism. The last three times I've had a headache, I've rolled this around my hairline and viola! Twenty minutes later the headache is gone! read more

#30daysofyelp 27/30 Some people may consider the whole idea of aromatherapy hocus pocus but I think it really works. At least it works for me. When I have a headache, I roll on the peppermint onto my temples and they do seem to make the headaches go away or at least seem less painful. We stopped in to Saje on Robson because they were having 15% off sale on their items. My sister wanted to buy their diffuser and I was wanting another diffuser. Brittany who works there was so helpful and very knowledgeable on the stuff. She recommended the essential and blended oil for us and we spent some time smelling all the different ones and to pick the one we wanted. So many different oils to choose from; there are ones to uplift your mood, ones to dissolve away your day's stress; one to use in your bedroom as an aphrodisiac and so much more!!! As for the price point on the oils, they aren't cheap. One oil I wanted to get was $26.00 for 10ml. I am not sure whether this is the right price point for these but getting a 15% off made it seem a better deal. Their nabulizer/diffuser used these essential oils and they fill the room with the scent of your choosing. I love the peppermint because it is so refreshing and seems to banish my headaches. They have other products as well. They have a limited skin care products, bath and body stuff, all sorts of oils for different ailments and 100% natural room sprays which I thought was neat. I like this location better than their old location on Robson. It closer to the epi centre of stores on Robson and the store is brightly lit and bit more welcoming. read more

Ooh, Aromatherapy....how I love thee, I'm slightly addicted to yummy smells. Essential Oils are my drug of choice and Saje is my dealer. I really like to purchase my essential oils from this Saje location on Robson because they have friendly, knowledgeable staff; excellent products with great value and convenient store hours. And you get to drink tea while you peruse and sniff. I also love that when you shop here, you can collect points that are tracked for you (meaning you don't have to carry around a pesky little punch card) and they remind you when you are eligible for a free remedy! If you get on the mailing list you get notification emails announcing deals. I highly recommend buying a nebulizer or aroma genie to use in your home or office. They help diffuse the scents while improving the air quality and they don't use heat so the oils are not affected. The only reason I gave 4 stars instead of 5 is that their selection of essential oils is shrinking...That means sometimes I have to hike it over to Broadway to Escents or Gaia Garden. Go, drink tea, sniff oils and be merry. read more

I love these guys. Bought a vaporizer six months ago from them and it stopped working. I just stopped in there to see if they could help me and they immediately replaced it with a brand new one, no questions - no excuses - no bs, just first class customer service without the stress. Thanks guys, you're a class act! Alex from Whitehorse :) read more

I cannot say enough good things about Saje. I've become an addict of their products after discovering the migraine curing Peppermint Halo. This product is life changing. I now am a happy owner of their Pocket Pharmacy (I never leave without it), their Echinacea, Aromabreeze, Yoga mat spray, and Head Cold oil. The customer service is fantastic---offering tea every time I step in, and replacing my peppermint halo roll-on after it leaked after refilling it. I love love love Saje. read more

This place is nostril nirvana, there is seriously so much smelly goodness. The ultrasonic nebulizers are popular for a reason. Where ever I stay in Vancouver there seems to be a Saje nebulizer working away quietly on a table or windowsill. I am always impacted by the fresh energizing aroma that radiates from within the home. It is like an upscale spa experience. If you decided to get one, I suggest spending the extra $10. for the more art like ceramic vase nebulizer. It does not last quite as long as the cheaper plastic nebulizer, but the overall style is an enhancement to the home. I would give Saje a 5 star, but the prices are high. Ask about different promotions and internet sales. read more

If you're looking for natural solutions to heal health issues for adults and children, this oil plus diffuser centered store is worth checking out. The staff seems very excited to share their experiences with the products and knowledge of each essential oil mix they sell. It's definitely a pricey store but if you are into alternative medicines you should check this place out. Highly recommended. Tip: Make sure to try a free sample of the tea, it's delicious! read more

This is one of their 30+ Canadian locations. We've walked by this natural wellness store before but the lovely herbal scent finally drew us in. From the moment you step in, prepare to have your senses assaulted (in a nice way). They have over hundreds of different essential oil products, accessories, even tea. And there is a product to address everything! Depression, low energy, stress, anxiety, sleep ailments, muscle soreness, you name it :) Couldn't resist their ultrasonic nebulizers! There are different sizes and aesthetically pleasing. Once you've breathed in the lovely aroma of the essential oils, you'll be hooked. This nebulizer diffuses the same tranquil qualities of negatively charged electric ions that you experience being near the ocean. This also helps allergies by removing dust particles and other airborne allergens. We must have explored and sampled every single product in the store, and the person serving us was very helpful and knowledgeable. She helped us understand that all their ingredients are 100% natural, and all their products are free of parabens, SLS, SLES, PEGS, glycols, petrochemicals, synthetic colours and synthetic fragrances. I really got the sense that this company is committed to providing a quality product and truly cares about the environment. I'd recommend this store not only for their extensive natural wellness product line and mission to reduce their environmental footprint, but also for their outrageous customer service! read more

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I absolutely love saje. The customer service there is amazing. I love everything they have. Saje is my number 1 favorite store out there. They have essential oils to make your place more positive, to relax, to sleep etc. My favorite essential oils EVER. No other store compares to Saje. As soon as you walk in to the store you feel sooooo happy! read more

Saje oils smell great but I don't notice any therapeutic properties from oils that are marketed as all natural.

Amazing in-store customer service. Love the diffuser guarantee! This makes me feel confident in purchasing products from this shop since they stand behind everything they sell. read more

This review is strictly about the customer service, or lack thereof, from this company. I ordered an e-gift card before Christmas and the company sent me a confusing email a week later saying that the order would be shipped. I sent an email to their customer service asking for clarification and understood there might be a delay. I was in no rush, however it is now almost three months later and I have yet to receive a reply. I have ordered from many different companies and can honestly say this is the first time I haven't even received any reply at all. Based on this experience I wouldn't order from them again. Products are overpriced and if I'm going to pay a premium for something there has to be at least the bare minimum of customer service provided. read more

Nice products, but I just had the worst customer experience. Dealing with their customer support team is the worst.

Wonderful experience today. Staff was knowledgable and personal with a no pressure approach. With the help of Jenny and Josh I left with a diffuser and oils. read more

Saje Natural Wellness - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

I have purchased quite a few products from saje and while I enjoy their amazing scents the pump containers are faulty. I have had at least three moisturizer pumps and everyone one of them stops working about mid-way through a bottle. I therefore have to open the bottle and try and retrieve the 'Tingly Mint' cream instead of through the pump. I shake the product each time I use it, as directed by the merchant, however the pump does not does not work! It is infuriating for an expensive cream and I usually abandon a lot of the product as I can not retrieve it. I will NOT be purchasing another moisturizing cream from Saje. read more