Overtly judgemental and pretentious business owners don't seem interested in selling perfumes to regular people. Apparently Chanel is for poors. See my full review below:
I've always wanted to get into perfumes because of my late grandmother who had a vast collection. She was a fabulous woman, and I'd like to carry on her legacy this way. I decided that this year would be my year, and after some initial research, and compiling a list of perfumes I thought I would like, I looked up where I could go in person. This was my first stop. The first thing I noticed was the strong smell in the store, and I wondered how I would be able to sample new smells when it was already so pungent, but that's beside the point of my review.
As a professional artist, I have always encouraged newcomers to my area of expertise. This was not my experience at this store. The owner seemed busy with another client, so a self-appointed "temporary worker", who is obviously just the owners son, said he could attempt to help me but he didn't have that much experience. I was fine with this, saying that I was relatively new to the world of perfumes myself. I showed him my list of perfumes I was interested in looking at, which included legendary perfumes from Guerlain, Serge Lutens, Chanel, Hermes, Tom Ford etc. He looked down upon the perfumes on my list and called them "synthetic" and essentially lower quality than the boutique lines they stock in their store. This came across extremely pretentious but I inquired further because I am trying to learn. Maybe his judgements are based on industry credentials or science. Where would I be able to find this information? How am I supposed to know that Chanel Gabrielle is a low quality synthetic perfume made by the same single supplier that all other popular perfumes are made by? Which is what the owners son claims, although he says he has little experience in perfume... eventually I found out that it is just his opinion as a connoisseur, and it is not based on credible qualifiers or science. He told me to "do more research" and when I said I had read about these perfumes and nothing said they were cheap synthetics with low potency, he said I should deep dive into Internet forums and rabbit holes... great resource, thank you.
Finally, his mom, the owner, was available to help me. I said "you don't have any of the perfumes I wanted to look at, but I'd love it if you could point me to a few based on the notes I gravitate towards." I had come all the way downtown and paid expensive downtown parking just to explore perfumes after all. She was not interested in helping me, in fact she seemed exhausted at the idea. She complained that she can't help me based on general information. I asked if providing her with my preferred notes was not enough information? She reluctantly said that it was, and asked at last what I am looking for. However, she still seemed very unenthused at my presence in her store.
I felt extremely discouraged at this point and did not feel welcome, so I told her I don't want to do this anymore. She didn't care, and dismissively said "goodbye". What I find interesting is that she was readily helping the wealthy looking older lady before me based on notes alone. But she wasn't interested in providing this same service for me, a 20 somethings woman. I got dressed up to go perfume shopping but I guess I didn't look expensive enough for her to consider me a worthwhile use of her time and expertise. Or maybe she's just a joyless, rude woman.
If you simply don't like selling perfume, maybe don't make that your business model. If you only want customers clad in gold, good luck keeping the business open.
I could have been a repeat customer as I grow my perfume collection but instead I will go elsewhere. I hope others read this review and do the same. read more