I can honestly say this is the worst supermarket I have ever shopped in. If you have a complaint, the Manager is rude and does not care about the customers, only his staff. I made a serious complaint about a staff member who was extremely rude to me and humiliated me in front of staff and many members of the public. Having complained about this person, who is known to wind customers up, the Manager completely disregarded what I said and told me he didn't believe me and that this staff member was his colleague??? This particular staff member got a few of his colleagues to give "false" statements about me which again, the Manager of the store backed up. Utterly disgusting and non-existent customer care, I have never in my life experienced this before. Basically, the upshot is, if you complain, they do not have the skills or ability to use their judgement and will refuse to listen or take on board if you have a serious enough case against them. They cannot handle themselves in a professional manner and would rather lose loyal customers than stand by them. East Kilbride is a far superior store and is always busy whereas Hamilton is dead....a lot of people genuinely do not like this store and would rather go elsewhere, lets face it, there's enough competition out there. Don't give this store your custom, if you complain, you'll know exactly what I mean. read more