I wanted to order 12 boxes of Waitrose Summer Rose, Lemon & Sherbert Cupcakes. & 6 boxes Waitrose Chocolate Cupcakes from my local store for a birthday party in 1 weeks time. I was flabergasted to be told this could not be done. Why would any business turn down such an order - Can't be sure ordering click and collect would solve the issue as I assume they would just be selecting from stock on the shelves - there probably wouldn't be enough - which is why i made a special trip to the store. read more

Waitrose is obviously happy with Glasgow. A couple years from the express version of their store opening in the West End, this full size supermarket is now available for the folks living in the Mearns. Just off the M77 between Junction 3 and 4, it has been sited to cater to both locals and folks seeking the Waitrose lifestyle. You have the John Lewis kitchen, bedroom and garden furniture, now you need to get the steaks and coffee. To be honest, there are certain things we like about Waitrose. Most of the products here are the same as the ones in Tescos and Sainsburys and they try and price match it at Waitrose. So, maybe the "Waitrose is most expensive place to shop" moniker is misplaced. Back to the store. If you have been to the Byres Road version, then you have some idea of what to expect. Expand the Butchers, Bakers and Deli sections, add a decent freezer area and you may get some idea of what you have here. But the best bit - you ready for this? Quick Check. Yes - I love Quick Check. You grab your scanner when you walk in. Scan stuff as you walk around and put them into your bags. At the end of your shopping, you hand over the scanner, pay for your shopping and wander out. No loading groceries onto a moving belt and then quickly stuffing it into bags. You can organise your shopping as you wander, keep track of what you are spending and not have to go through that silly checkout crap. It makes shopping much easier. Other than that - decent wine and beer selection, loads of specialist goods, and all the regular stuff. We are definitely making the trip down the M77. We don't need to fight the Byres Road traffic and pedestrians anymore to get our Waitrose fix. read more

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Happy 2 year birthday, Waitrose Newton Mearns (I'm a bit late!). I've been shopping here since it opened and I nearly know the shop better than my own home. Things which are great: - The scanner things so you can scan, pack and pay without having to put it all out on a conveyor belt. This works best if you do it as a team of two. - Ordering online for delivery/collection. Whenever we go on holidays, we schedule a home delivery for a few hours after we get home which is just perfect. Be sure to leave a note in the delivery notes to let them know as sometimes they'll try to phone you and you might still be in the air. We also order a Christmas ham here - one time they didn't have the right ham so upgraded it for us. Win. - Cafe in store. Granted, I actually don't visit it very often but if I'm here I'll sometimes grab something here for lunch to take home (fresher than the in-store sandwiches). - Free newspaper with your shopping. We get the papers every Sat & Sunday so this is ideal. - Fresh produce is always of a really high standard, lasts beyond its used-by date and they have a good range. It's pretty rare that I can't find what I'm looking for - sometimes on the weekend they're sold out of coriander. - It's small yet has a great selection. I'm going to say the range is better than Tesco at Silverburn which is about 4 times the size. I like being able to do a weekly shop at Waitrose in less than half an hour. My only tips would be to try to avoid doing a full shop here on the weekend as it gets really busy. Sure, it's more spendy than other supermarkets but I've never been let down by the quality of the food so that doesn't bother me too much. read more

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There was a time when I viewed never having been in a Waitrose as a badge of honour. I viewed it as an upper class refuge of people with more money than sense - why pay much more for the same food? Well I'm glad I finally gave in (or sold out/became a traitor to my class) as I'm quite happy to pay a little more for better quality and I believe that's what Waitrose offers. I still don't do my full shop at Waitrose but I probably buy about half of my stuff from here now. I love the free coffee you get whilst shopping and I always pick up a free newspaper too. It's these small things that keep me coming back as well as the genuine deals that are regularly on offer. read more

Small, but perfectly formed, this a great wee supermarket if you like to do your shopping without any fuss. There isn't any racks of CD's or DVD's to distract you (although you can buy an iPad with your milk if you want), just good quality food in a well designed store. The quality of the own brand stuff is brilliant, and while definitely more expensive than Asda the gap isn't as big as you think (although non-food items can be a good bit more expensive). The staff are fantastic as well: friendly, knowledgeable and mindful of good customer service they really do make a difference. read more

This review is primarily for their grocery delivery service. Over the past 5 years I have taken advantage of delivery service from various grocery retailers (Tesco, Sainsbury's, ASDA... you name it, we've ordered from there). Since we primarily order fresh produce, meat and fish, my top concern was the quality of the items picked or their shelf-life. The retailer that has stood out for us over the past 4 years has been Waitrose. They offer some specialty products you're unable to get from other retailers, and the quality has always been consistent (produce lasts longer and fresher; and if it's close to the use by date, it's free!). The delivery staff is always incredibly helpful, including the instance we were stuck in Edinburgh traffic and the driver kindly waited for us to return home and still brought the groceries up after I insisted he just leave it at the close door. The thought of shopping at Waitrose may turn others away, but I have done numerous price comparisons with other grocers. Most of the time they are comparable in terms of pricing, but even if it's slightly more, I am willing to pay for great customer service and high-quality produce. read more

Ahh waitrose, you are so dangerous. Great quality food but there are some premium prices to be paid. It has to be said their own brand products are great quality and not badly priced. A good selection of booze from beers to gin or whisky. In addition keep an eye out for mywaitrose deals. Mywaitrose is a great free scheme you can sign up for in store. You are able to benefit from reduced prices on certain products through the store. Also a free cup of tea or coffee, finally if you spend more than £5 you can get a free newspaper. On the subject of coffee, they serve a nice cup here along with typical waitrose quality cakes, pastries and sandwiches. Parking is readily available and there is easy access to the m77 or into Newton means. Always a good place to go for a few bits of shopping. read more

We went to investigate this new store to see what it was all about we were introduced to self scanning shopping, you scan your own shopping and pack your bags as you shop. This saves time at checkout, no more queues. The shop is loaded with special offers and loads of half price or similar items. I will certainly be back, it was a joy to keep track of your money as you shop. Genius wee gadget. I love it. AJoy to shop here. read more

I love this store. Always has great ready meals. You can shop smart here and not have to spend a lot. Good quality items. Clean, bright, and well organized store. read more

Hmmmm well I expected more and I would venture that even the West End Branch is run better - the food at the front of the shelf is not always in date and much of it is "on date" so you have to eat it that day. The store is quite dark and the coffee shop is disappointing - its on a par with Morrisons (only without the chips) I've taken stuff back and also complained about some of the pastry being stale and got an "oh sorry" when actually what was required was a refund - so on balance whilst it has some good points for me it's not worth the drive all the way to Crookfur (which I suspect is the reason they don't turn over their fresh food quickly enough) read more