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    Sainsbury's

    4.0 (1 review)
    ModerateDepartment Stores
    Open 7:00 am - 11:00 pm

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    16 years ago

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    John Lewis

    John Lewis

    (7 reviews)

    £££

    Very poor service from staff at John Lewis . I waited almost an hour to be served in the home…read moreappliance /electrical department. I think i must have been invisable as i waited until the salesman had served another customer but he just ignored me and went on to serve a couple that had just entered the department.He then called for help but unfortunately nobody came. i finally walked out. What a waste of my afternoon.No wonder their sales are dropping. I had travelled about 12 miles there to order a fridge freezer as my own has packed up and i needed to order one straight away. Too bad they have lost out to Currys

    JOhn Lewis is a great store, there's no doubt about that. The one in Welwyn Garden City stocks…read morepretty much all the usual stuff - clothing, cosmetics, electronics, homeware, haberdashery, appliances, oh I could keep going for a long time. I went to the store at he weekend to buy some things for my new home - bins, pillows, cutlery storage, towels... and I am happy to say they had virtually everything on the list (although some was on the pricey side and I bought elsewhere). It wasn't easy to find everything - the kitchen department is a bit haphazard, but if you hunt you'll eventually find what you're after. The main problem with the store in Welwyn Garden City is the building. There are three floors and it's a maze. Different areas are in separate small rooms so it's very difficult to find what you're looking for. I feel like a floor plan or more signs would be really helpful because it would be very easy to get lost. The website suggests there's store parking (for a fee), but even if you can't find that there are many options nearby.

    Williams & Griffin - Café Restaurant Foodshop 'Carluccios'

    Williams & Griffin

    (2 reviews)

    £££

    You know how when you go to a department store and it's heaving with people (some of obviously…read moreill-er repute than others - get back in your box, peasant, and stop shopping in my Debenhams!), and everything's disorganised, and clothes have fallen to the ground, and the fluorescent lighting makes you look peaky, and the mirrors in the fitting rooms make you look fat, and - now that you mention it - why it is so fucking hot in this tiny cubicle and why does it smell like feet(?!), you have to remind yourself why you thought it was a good idea to shop in a department store in the first place? Well, Williams & Griffin is the exact opposite of that. It is pure class, people. With roots back to the 19th century (historical!) and awards like 'Best Independent Department Store of the Year' under its belt, Williams & Griffin is a cut above the rest. With attentive staff, spacious sales floors and well-selected merchandise (generally brands in the upper echelons of retail), it's always a pleasure to shop in. Definitely one of the premier shopping outlets in the area. If you're ever out in Colchester, it's certainly worth a mooch.

    I seriously have to question what is the big deal with 'Williams & Griffin'???…read moreThe only reason you are forced into entering the building, is because on the surface, this great big department store (now owned by fenwicks chain) and due for expansion to almost double the size, seems to be the best that Colchester has to offer. And don't even get me started on the cost of the 'William & Griffin' car park........ £7.50 for three hours parking. EXTORTIONATE!! The women's 'Fashion' department if you can call it that, is dire. Same old stuff that you find up and down the country in every department store. And rails that are soooo crammed with stuff, which gives you no reason to even bother looking! It's NOT fashion, just boring, commercial, mass produced blandness. If you can be bothered, why not venture into the heart of the town centre, where small businesses are offering you something different and unique. Some people need educating into realising that the best stuff is in independent shops NOT boring department stores! On the plus side they always put alot of effort into their Xmas display window. My advise to anyone reading this, try venturing down lanes such as 'Lion walk', 'Trinity Street' or 'Sir Issacs Walk'. You will find hidden treasures. Small shops full of wonderful things and lovely customer service............ Come on everyone, support your independents!!!!

    Kathmandu

    Kathmandu

    (4 reviews)

    ££

    Spitalfields

    Made a very fruitful stop into Kathmandu a few months back as I was prepping for my first…read moretransatlantic trip with a baby. I came looking for a rucksack. I left with a suitcase with detachable rucksack (a suitcase that can be carried as a rucksack, with arm straps!) and a huge duffel bag to stow the carseat in. I thought the prices to be competitive (the duffel bag only £14!) and the service top notch. The guy helped me with everything, took it to the counter while I looked around, helped me with the Summit Club membership and packaged it all up smoothly so I could get it back to my flat. The Kathmandu items are high quality and have already made many trips. They are durable and sleek, and high performance. Just what I needed. The last thing you want to deal with while traveling (with a baby or not) is crap luggage. Summit club membership is free and gains you access to great deals (most of the deals advertised, so...if you want 'em, you'll sign up). Sign up!

    I've always been a bit suspicious of Kathmandu-type stores, due to the fact that I'm the least…read moreoutdoorsy person you could come across. I always believe 'outdoor' stores were specially for extreme snowboarders or wannabe Nepalese-mountain climbers. Boy, was I wrong. Set right next to Spitalfields Market and boasting some rather fit staff, Kathmandu has everything for the civilian to adventurer. Water flasks, jackets, thermals, little key ring things with torches on them, it has it all. I actually found heaps of stuff I wanted to buy - probably more in the way you deck yourself out with designer gym wear after only one visit, to realise you're not quite the gym junkie you thought you would become if in fact you had the correct gear. It was fun anyway.

    John Lewis At Home

    John Lewis At Home

    (2 reviews)

    £££

    I must apologise to John Lewis, I was young and naive and hopefully I have grown since my last…read morereview. Having experienced some near horrendous customer service from other home stores over the last year (cough Ikea cough shameonyou). I have to say how pleasantly surprised I was by John Lewis' fantastic response to my broken television catastrophe (I was right in the middle of a modern family box set marathon, catastrophe is an understatement). I did not have the receipt and had lost all faith in the decency of human beings when I took my tv to the Tunbridge Wells store I had purchased it from less than two months before. I explained that the tv had already been taken away to be 'fixed' and returned to me still broken by Sony's repair team (cough Sony shameonyou). They said they would try to find the item number for me on their system even though I didn't have the receipt and gave me a voucher for a free tea and cake to use whilst I waited in their in store cafe. Note my pleasant surprise that since my last review they also now provide soya milk. After I enjoyed my tea I went back over to the customer service desk where they informed me that from the item number they could see that the tv was only received by them in store two months ago and so it could not be more than two months since I purchased it and that they would send it away to be fixed, in the interim providing me with a free replacement tv. A week later I returned to collect my now fixed tv and was a very happy bunny. An important lesson many other big chain stores would do well to remember, never underestimate the power of good customer service.

    Their customer support is so good that I will never purchase an electrical or large homeware item…read morefrom anywhere else. ~TV replaced, no quibble. Washing machine fixed, no problem. Love 'em.

    Sainsbury's - deptstores - Updated May 2026

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