I must apologise to John Lewis, I was young and naive and hopefully I have grown since my last…read morereview. Having experienced some near horrendous customer service from other home stores over the last year (cough Ikea cough shameonyou). I have to say how pleasantly surprised I was by John Lewis' fantastic response to my broken television catastrophe (I was right in the middle of a modern family box set marathon, catastrophe is an understatement). I did not have the receipt and had lost all faith in the decency of human beings when I took my tv to the Tunbridge Wells store I had purchased it from less than two months before. I explained that the tv had already been taken away to be 'fixed' and returned to me still broken by Sony's repair team (cough Sony shameonyou). They said they would try to find the item number for me on their system even though I didn't have the receipt and gave me a voucher for a free tea and cake to use whilst I waited in their in store cafe. Note my pleasant surprise that since my last review they also now provide soya milk. After I enjoyed my tea I went back over to the customer service desk where they informed me that from the item number they could see that the tv was only received by them in store two months ago and so it could not be more than two months since I purchased it and that they would send it away to be fixed, in the interim providing me with a free replacement tv. A week later I returned to collect my now fixed tv and was a very happy bunny. An important lesson many other big chain stores would do well to remember, never underestimate the power of good customer service.

Their customer support is so good that I will never purchase an electrical or large homeware item…read morefrom anywhere else. ~TV replaced, no quibble. Washing machine fixed, no problem. Love 'em.

Yawn. The usual identikit-town retailers rule the roost here. You could be anywhere in the UK I'm…read moreafraid. I'm not saying the town is a worse place for it - heaven knows where we'd be without a Maccy D outlet and fifteen mobile phone shops, but it's a rich irony in a town that HAS A BEAUTIFUL GEORGIAN PEDESTRIANISED PRECINCT AND AN OLD HIGH STREET FULL OF INTERESTING, INDEPENDENT RETAILERS that the masses go here instead. You don't know what you've got 'til you lose it.... That I've given the place one star at all is in recognition of the fantastic red outfits the poor Westfield staff have to wear. I'll have a pint of what the clothes designer was on!!! They are BRIGHT RED. Unbelievably crazy choice chaps!!!!

I can imagine this shopping centre will be packed with Xmas shoppers this and every year. This…read morecentre is owned by a company called Westfield who own many centres throughout the UK. The company even have their own credit card! It is possible to get clothes, food and a cafe here.

This is on par with Brightons Laines. It has an old style feel about it. The shopping experience…read morethat will satify all ages and sex.

The Pantiles is a lovely historic part of Tunbridge Wells, home to the Chalybeate Springs that you…read morecan still drink the water from today. There are antique shops, coffee shops and a few pubs down here as well which makes it a nice mix of old and new. The whole of the Pantiles is pedestrianised so great for kids to run around and there is a lovely toy shop called The Secret Toy Shop. The Pantiles is close to the lower common which is a nice walk.

I recently went for lunch at the café and found the whole experience horrendous, had to wait an…read morehour for food, tables were dirty, floor was dirty, management did not have a clue what they were doing I will not be going there again

One of two things has happened, either M&S has become trendy again or I have reached that…read moreinevitable age where I consider M&S trendy? I'm not saying I've suddenly developed a liking for floral nightgowns, (although I did recently purchase a petticoat), but I have discovered an amazingly wide range of fashionable, youthful, on trend items in their lingerie and shoe departments. Quite possibly my slight obsession with Dannii Minogue was responsible for luring me in, the power of advertising, but I can say with conviction I have definitely been back on several occasions.

Think Honor Blackman, think Young Mr Grace, think Hoopers................read more

There used to be a shop in Brighton called Hannington's that was almost exactly the same as…read moreHooper's. Alas that became a victim of the redevelopment of that part of Brighton so if you're looking for a department store in Sussex then you can't do much better than head to Tunbridge Wells and visit Hoopers. It has everything you would expect in a department store including a well stocked Kitchen and glass department and a fine soft-furnishings department. The hooper's cafe is a good place to go for tea, coffee and a range of cakes or for lunch with sandwiches, jacket potatoes as well as a range of hot meals, all at reasonable prices. It is also fully licensed. It also has a great men's department, although this is outside the main building to the left in a little arcade, and the prices there seem a little higher than in the main store.

This store is like Nordstrom or Macy 's in U.S. I bought makeup from Charlotte Tillbury. The sales…read morewoman was very helpful and patience with me. I will go back and buy more from her. I also love the home department on the top floor.

The problem with Fenwick's is it's layout. Everything seems fairly jumbled up and slightly…read moreuninspiring. The layout reminds me a little of Primark although without the bargain prices. There is a good range of stuff but it does seem slightly expensive. Don't bother with the cafe, go to cafe nero's next door for a much better coffee.