Yawn. The usual identikit-town retailers rule the roost here. You could be anywhere in the UK I'm…read moreafraid. I'm not saying the town is a worse place for it - heaven knows where we'd be without a Maccy D outlet and fifteen mobile phone shops, but it's a rich irony in a town that HAS A BEAUTIFUL GEORGIAN PEDESTRIANISED PRECINCT AND AN OLD HIGH STREET FULL OF INTERESTING, INDEPENDENT RETAILERS that the masses go here instead. You don't know what you've got 'til you lose it.... That I've given the place one star at all is in recognition of the fantastic red outfits the poor Westfield staff have to wear. I'll have a pint of what the clothes designer was on!!! They are BRIGHT RED. Unbelievably crazy choice chaps!!!!

I can imagine this shopping centre will be packed with Xmas shoppers this and every year. This…read morecentre is owned by a company called Westfield who own many centres throughout the UK. The company even have their own credit card! It is possible to get clothes, food and a cafe here.

This is on par with Brightons Laines. It has an old style feel about it. The shopping experience…read morethat will satify all ages and sex.

The Pantiles is a lovely historic part of Tunbridge Wells, home to the Chalybeate Springs that you…read morecan still drink the water from today. There are antique shops, coffee shops and a few pubs down here as well which makes it a nice mix of old and new. The whole of the Pantiles is pedestrianised so great for kids to run around and there is a lovely toy shop called The Secret Toy Shop. The Pantiles is close to the lower common which is a nice walk.

I must apologise to John Lewis, I was young and naive and hopefully I have grown since my last…read morereview. Having experienced some near horrendous customer service from other home stores over the last year (cough Ikea cough shameonyou). I have to say how pleasantly surprised I was by John Lewis' fantastic response to my broken television catastrophe (I was right in the middle of a modern family box set marathon, catastrophe is an understatement). I did not have the receipt and had lost all faith in the decency of human beings when I took my tv to the Tunbridge Wells store I had purchased it from less than two months before. I explained that the tv had already been taken away to be 'fixed' and returned to me still broken by Sony's repair team (cough Sony shameonyou). They said they would try to find the item number for me on their system even though I didn't have the receipt and gave me a voucher for a free tea and cake to use whilst I waited in their in store cafe. Note my pleasant surprise that since my last review they also now provide soya milk. After I enjoyed my tea I went back over to the customer service desk where they informed me that from the item number they could see that the tv was only received by them in store two months ago and so it could not be more than two months since I purchased it and that they would send it away to be fixed, in the interim providing me with a free replacement tv. A week later I returned to collect my now fixed tv and was a very happy bunny. An important lesson many other big chain stores would do well to remember, never underestimate the power of good customer service.

Their customer support is so good that I will never purchase an electrical or large homeware item…read morefrom anywhere else. ~TV replaced, no quibble. Washing machine fixed, no problem. Love 'em.

This place is absolutely massive. Sells clothing by makes such as FCUK, Elle, etc. It also has a…read morelarge range of Homeware like plates, cutlery and that sort of thing, a large range of fragrances and perfumes, bed linen, toys, and lingerie. It is a very spacious store with the main walkways being very wide and large enough for trolleys passing as one entrance to the store is straight from the Sainsburys next door. There is a restaurant upstairs which has a good selection of snacks at a fair price, and also a small beauty parlour next to it.

Choices choices choices. Lovely choice in clothes, make up and bags. Oooo I love my bags…read moreLove the Yankee candles to.

This store is like Nordstrom or Macy 's in U.S. I bought makeup from Charlotte Tillbury. The sales…read morewoman was very helpful and patience with me. I will go back and buy more from her. I also love the home department on the top floor.

The problem with Fenwick's is it's layout. Everything seems fairly jumbled up and slightly…read moreuninspiring. The layout reminds me a little of Primark although without the bargain prices. There is a good range of stuff but it does seem slightly expensive. Don't bother with the cafe, go to cafe nero's next door for a much better coffee.

I love Union Square. It's a charming 1960s mini precinct right next door to the ugly Georgian…read morePantiles. I love the pre-formed concrete buildings and those strange puddles you get there that never actually go away. I also like the litter that blows around in mini tornadoes. Can I publicly commend the visionary genius in the town hall that allowed this to happen? Just because TW is an often beautiful Georgian Spa town doesn't mean that we can't find room for our own Elephant & Castle slap bang next to it's principal tourist spot.

This little area seems a waste of space. I must admit I wouldn't give it one star! It simply…read moredoesn't work. The units are sort of hidden out of the way just off the Pantiles. The area seems pointless!

Fabulous Dept. store!! Spectacularly laid out, clean, really attractive staff!! Quality of stock is…read moreall you would expect it ti be from such a high quality name. Toilets are quite a long way up and not very spaciouswasn't impressed with them. Don't try and walk up to themvery busy staircase. Restaraunt is bit pricey and has that lingering warmed up pasta smell!

You know how when you go to a department store and it's heaving with people (some of obviously…read moreill-er repute than others - get back in your box, peasant, and stop shopping in my Debenhams!), and everything's disorganised, and clothes have fallen to the ground, and the fluorescent lighting makes you look peaky, and the mirrors in the fitting rooms make you look fat, and - now that you mention it - why it is so fucking hot in this tiny cubicle and why does it smell like feet(?!), you have to remind yourself why you thought it was a good idea to shop in a department store in the first place? Well, Williams & Griffin is the exact opposite of that. It is pure class, people. With roots back to the 19th century (historical!) and awards like 'Best Independent Department Store of the Year' under its belt, Williams & Griffin is a cut above the rest. With attentive staff, spacious sales floors and well-selected merchandise (generally brands in the upper echelons of retail), it's always a pleasure to shop in. Definitely one of the premier shopping outlets in the area. If you're ever out in Colchester, it's certainly worth a mooch.

I seriously have to question what is the big deal with 'Williams & Griffin'???…read moreThe only reason you are forced into entering the building, is because on the surface, this great big department store (now owned by fenwicks chain) and due for expansion to almost double the size, seems to be the best that Colchester has to offer. And don't even get me started on the cost of the 'William & Griffin' car park........ £7.50 for three hours parking. EXTORTIONATE!! The women's 'Fashion' department if you can call it that, is dire. Same old stuff that you find up and down the country in every department store. And rails that are soooo crammed with stuff, which gives you no reason to even bother looking! It's NOT fashion, just boring, commercial, mass produced blandness. If you can be bothered, why not venture into the heart of the town centre, where small businesses are offering you something different and unique. Some people need educating into realising that the best stuff is in independent shops NOT boring department stores! On the plus side they always put alot of effort into their Xmas display window. My advise to anyone reading this, try venturing down lanes such as 'Lion walk', 'Trinity Street' or 'Sir Issacs Walk'. You will find hidden treasures. Small shops full of wonderful things and lovely customer service............ Come on everyone, support your independents!!!!