I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

Horrible experience! ZERO stars. I would never rent with them again. Maple Leaf is the property…read moremanagement equivalent of predatory house flippers. When I moved in I told them there was a hole in the outside wall, near the kitchen window. For the next 1.5 years I told them and they had their own inspectors take pictures of it. Despite this, they only made a move to fix it once I reported them to the city. The whole time I lived there I was told that all of my things molding was my fault (including 2 beds!). I was told to leave my cupboard doors and drawers open to prevent mildew in the kitchen. The dehumidifier I requested would fill up at the end of each day. When they finally opened the wall to fix the hole, there was black/wet insulation and they had to replace half of the kitchen's 2x4's, and the workers found another hole with earth worms living in the kitchen under the dishwasher. Despite having 5 different workers out to deal with the hole and earth worms, this was never fixed by the time I moved out. And then, 2 weeks before I moved out there was water dripping out of the bathroom ceiling fan. They opened it up to find a leak that had to be going on for at least a year because the insulation was again black and the wood was moldy. They did not fix this before I moved out. I just had to live with a hole in the ceiling above the shower... Then they illegally withheld $750 from my deposit. They didn't follow the law by detailing the reasons for withholding this amount. They simply printed out a screenshot of text messages with their handyman giving an estimate on two projects. Thankfully I was able to recover the deposit since they do not know the law or how to do their jobs. There is so much more, but this should suffice as a warning. Lastly, their own employees bad mouth each other. Highly unprofessional and shows the do not even follow basic respect standards. Disgusting, gaslighting, lying, and incompetent company. Steer clear!

I rented with Bonavista for almost two years, and it was overall fine. Mostly kept up the property…read more Communication, so-so. That is until upon move out they decided to pull the play the 'not entitled to get your security deposit back' game so now I have to take further action by serving them. Do they have cause to keep my deposit? No. In the lease, it specifically says that deposit may only be kept if the apartment is not left in the condition, it was before my tenancy. It was in fact left in that condition and I have before move-in and move out pictures showing this. They also claim that the deposit can be withheld for unpaid utilities. That's fine, but the funny thing is I never got any billing after I moved out for these utilities until months later, otherwise there'd be no need for them to do that. Now their integrity is shot and is clearly greed as they likely smile about it in their response emails to me. They're counting on me (and you) not pressing forward with the retaining of security deposits. Prove them wrong. You may avoid this by not renting from them. I do not recommend Bonavista Management, if you choose them. Be content with them keeping your deposit.

Worst Managment company for properties to hire or for employees to work at. They're shoddy managers…read morewho allow management to work on the clock on their own real estate deals stealing from the company and putting poor effort into their properties. They also have this weird culture in Managment where it's very cliquey. Would not recommend, no one stays for long and they're constantly transferring through properties. Managment is not supportive to their employees nor ownership and they talk about and gossip about everyone behind their backs. Ew.

We've had the pleasure of working with David for over four years, and he has consistently exceeded…read moreour expectations as a property manager. He replies to messages within minutes, making communication effortless. When it came time to list our property, we simply sent an email, and within a few days the lease was signed with a qualified tenant. It was truly a hands-free experience. David is very knowledgeable about the local rental market, pricing properties competitively. He conducts thorough background checks to ensure reliable, responsible tenants are placed. When maintenance issues arise, he addresses them promptly and professionally, never leaving anything unresolved. He's also built a trusted team of maintenance specialists and contractors who are experts in their respective fields. We recommend him highly.

David has been our property manager for over 4 years, and he's been professional, efficient, and…read moreresponsive. To be transparent, we are property owners, so this review is from the owner's point of view. Having said that, he's been proactive in making sure the rental house is in a good shape, including regular annual maintenance. This is to ensure tenants get what they pay for. One thing David really stands out is his responsiveness and timely communications. Tips: believe it or not, best way to contact him is via email. He'll call me as soon as he's available whenever I ask him to call me via email. His email responses are mostly cryptic and straight to the point, and some folks may take that differently. But for us, we like his cut-to-the-chase, no-nonsense style. Believe us, we have had a different property manager before, and he may seem courteous, but his responsiveness and professionalism are not even close to David's.

My girlfriend and I lived at Greenlake Pointe Apartments for about one and a half years. We really…read moreenjoyed our experience living here. The owners, who also manage the property, are a family, and we found communicating with them about things such as repairs, renewal, and general inquiries expedient and effective. We witnessed the owners around the property throughout the year doing maintenance such as painting, insulating pipes before freezes, cleaning shared spaces, and even decorating. Our unit was well insulated, with nice and modern appliances (they replaced our fridge and stove while we lived there). We had common issues (slow drains, loose wall mounts, light bulbs expiring), and all were addressed within a reasonable amount of time. The location has a lot going for it. The building is a short walk from Greenlake, bus lines 45 and 20 for access to Link, and the E line (bus) on Aurora for rapid access to downtown. We found it quite convenient to use public transit for most places we wanted to go, including SEATAC, University of Washington, Capitol Hill, SoDo for sports games, Seattle Center, International district, and more. The intersection of Greenlake and 80th is a bit noisy, especially if your unit faces the intersection, but these are also the units with a view of Greenlake and the Seattle skyline from the patio. I would recommend living here!

My review is based on communication with the property management representative. I simply called to…read moreinquire about availability, timing, and price. I guess it's a small building so the property management is affiliated but not dedicated (or it's privately owned). Immediately, she started in with application questions--"what work do you do? How long have you been in your current role?...how's your credit?" !! Whoa! Wait a minute. I said, "uh, sorry, this is not me submitting an application" (over the phone no less). Is this some Seattle thing? I was put off, to say the least.

My experience with this company is like ordering takeout that took several weeks to make, getting…read moreoverbilled for a half-eaten plate lunch in a lopsided takeout box, and getting post-its on my door with reminders that I can't really about it... and, I'm still hangry. I personally experienced several issues with this company, who managed my home in Edmonds, (and still remain unresolved). At minimum, the issues include: 1) Unexpected withheld pet rent with this company providing explanations that didn't make sense nor did it follow contract terms, only to find part of it was waived without my knowledge. 2) Experienced stressful communication issues/ delays, and in a one case, during a critical home sale period, in which my superstar realtors had to step in to mitigate. 3) Cleaning vendors they hired, didn't finish work (for real, Eew.). In one case, if my rockstar realtors hadn't stepped in when they did, well... I hate to think what that would have done to my listing during the housing climate I was in. 4) Through the software platform they had me use, I was able to view the utility bill that belonged to someone else's property, which they said can happen until certain backend processes are done. (O.o)! 5) Found financial reports that included accounting discrepancies, incl. within the tenant's unpaid rent balance, etc. in which despite escalations, this remains unresolved, even though this tenant moved out... over a year ago. Still no clue what's going on. 6) They had lawyers send me cease-and-desist letters, bothered by what I wrote and demanding I remove my online review or face consequences; considering that I'm protected under federal law under the Consumer Review Fairness Act, I get to talk about my experience (completely backable, of course). ANYways... Sent a few things to a few folks that cover this kind of stuff (e.g. WA DOL, FTC, WA AG, this platform, BBB, etc.), and I was able to connect with some of them, that really brought peace of mind and some closure to all this humbug. I guess change is anticipated, but... nah, this company wanted me stay hush, I found about all of this right when a close family member passed (and while trying to sell my home) & I lost money... not my cup of tea, and won't recommend them to anyone either. Period.

I rented a condo unit that was managed by Umano PM for 3 years. Those 3 years happened to be…read more2019-2022, and during the height of the pandemic my roommate and I fell upon some financial struggles. The property manager, Alberto, worked with us for as long as he could. The rent was late multiple times during that period and we fell behind, but Alberto was always kind to me which I really appreciated. He needed to do his job obviously, and advocate for his clients (the owners) but he did so in a way that was professional yet compassionate. He was also helpful when my roommate moved in with their partner and I needed help finding a new roommate, and recommended some roommate finder apps he had used in the past, which I did end up finding someone from. We eventually moved out, and I got most of my deposit back, but was charged $600 for the owners new paint job which I will say the owners did a very sloppy job of in the first place (large globs of dripping paint in most corners and white paint splatter drops on laminate wood floors near baseboards, and very splotchy paint in the secondary bedroom, and darkened/blackened paint above baseboard heaters) so I didn't appreciate being charged for a new paint job for the owners, at least not that expensive of one. I guess they felt they needed that money more than I did. I didn't damage their walls beyond regular wear and tear. But I did get the rest of my $3600 deposit back so I was ok and it helped offset my moving expenses. It was one of my favorite units to rent. This review and the positive 4 stars are for Alberto because he was wonderful to work with and is overall just a really nice guy. I would recommend him to others and rent a unit managed by him again. I also want to add that when I moved into a new apartment the following year, I had to put Alberto as my rental history reference and I did so a bit reluctantly because I was worried that the many months of late rent during the pandemic would make him give me a bad review. To my surprise, he told my current manager that though we struggled at times, it was not my fault, that I was a great tenant, and he would rent to me again. I really appreciated that honest yet compassionate statement and believe that is a testament to Alberto's character.

I have nothing but good things to say about my experience with Sound Point Property Management…read more They manage one of my rental properties for me and have helped get my rental income up by over $300 a month! Dick and his team are professional and easy to get a hold of. I hope to use them in the future if I get another place!

I've found both Dick and Duncan to be ready and willing anytime I need their assistance. I'm used…read moreto having resident managers in-building, but these guys give them all a serious run for their money: prompt, smart, knowledgeable, and real.

Jonny has been my property manager for a year and I hope much longer to come! As a tenant, he makes…read moresure I have a great experience while also providing the same for the owner. He is incredibly proactive, responsive, and kind. He's been very helpful in every request or question I have while keeping me informed on any inspections, bills due that are in the owners name, etc. I highly recommend!

Jonny has been my property manager for many years and across multiple properties. He is absolutely…read morefantastic and has made my life so much easier! He is very responsive as well as very proactive on all matters. He continually rents out my properties quickly at a good rate, takes care of repairs with great efficiency, and even handles payment of property taxes and insurance. I highly recommend Jonny for anyone looking for a property manager.

Two year reunion with Seattle's Property Management. The communication has been very cohesive with…read morethe entire office staff, they seem to be on the same page. Matt Bronson's office functions with integrity. So far they have been quick to maintain my apartments utilities. I specifically appreciate the fact that they later in my term evaluated my need to combine my rent cost with the water company and utilities cost into one online bill. That is right folks, I now can pay SPM directly for my utilities. SPM made my budget planning much more convenient. If you are thinking about renting a property from them, go for it!

Owners, do not let this company near your home. I handed…read moreover my home to them in March 2024. They didn't start showing the place until June 2024. I had friends contact them who were interested in leasing the property. Seattle Property never once contacted them. In the meantime, the yard is over growing, my old neighbors are calling me wondering if the place was abandoned. Their excuse: Oppsy-It just fails between the cracks. I have tried to call Matt on several occasions in the 1.5 years of working with them. He never once returned my voice mails. When I emailed Emily with questions about work orders, I would get short curt messages that didn't address my question at all. Just look at how dismissive they are of negative reviews here. I tried to play it cool. Then I started looking into some of the work orders. Apparently the microwave went out and they replaced it. No biggie right? However, the price of the microwave seemed a tad high. So I found the same exact model on Amazon and Home Depot for about half the price. Kind of makes me wonder if they're pocketing the extra money. Then other work orders come in, apparently normal maintenance such as changing out the HVAC filter isn't being done. The tenants aren't cleaning out the lint filters. So when that stuff breaks, who do they charge? What other kind of routine maintenance are they skipping? Are the rain gutters being cleaned out?

I moved a lot when I was in Seattle, and it was always such a hassle…read more When I finally applied via WPI, I couldn't have asked for a better landlord than Don Truong. He was extremely helpful in getting me set up in my first place, and after a year when I needed to move, he was able to find another property that fit perfectly. The transition was seamless, and I stayed at the new place for two years. Whenever I had a problem, he'd quickly get someone to fix it or direct me to a way I could contact someone myself. Never had a problem with him for over three years-- highly recommended.

Do not rent through WPI. At 315 N Greenwood, we dealt with mold that required specialists, a…read moredeteriorating front porch, fallen trees on the roof, and plumbing issues with sewage leaking from the base of the toilet, all of which were ignored despite repeated requests. Joseph, the property manager, failed to respond to emails about urgent safety concerns. On move-out, we were charged for cleaning and repairs that were clearly pre-existing. Protect yourself: document everything and think twice before renting here.

I have had an extremely disappointing experience with this HOA management company…read more Our insurance claim, which stems from a leak in our condo, has already been approved by the HOA's insurance carrier, and the insurance adjuster has been ready to move the claim forward. The only thing holding up the process has been the management company's failure to provide the information the adjuster has repeatedly requested. Despite numerous emails and phone calls from both me and the insurance adjuster over several weeks, communication has been inconsistent and follow-through has been virtually nonexistent. We were told new staff members would be taking over the claim, but the delays and lack of responsiveness continued. Meanwhile, my tenants-including two newborn babies-have been forced to live with a temporary post-mitigation setup while we wait for the management company to act. This unnecessary delay has caused significant stress and hardship for everyone involved. I understand that staff changes happen, but homeowners and tenants should not have to suffer because of poor communication and lack of accountability. I hope the company improves its responsiveness and claim handling so others don't have to go through the same experience.

The people that run this company are not friendly and usually are unhelpful when dealt with a…read moresituation to help resolve for a community. They are typically unprofessional and don't mitigate issues and instead instigate or heighten problems for communities they run. I recommend people to avoid using this management company and look for someone else who is more willing to represent the community well.