We've had the pleasure of working with David for over four years, and he has consistently exceeded…read moreour expectations as a property manager. He replies to messages within minutes, making communication effortless. When it came time to list our property, we simply sent an email, and within a few days the lease was signed with a qualified tenant. It was truly a hands-free experience. David is very knowledgeable about the local rental market, pricing properties competitively. He conducts thorough background checks to ensure reliable, responsible tenants are placed. When maintenance issues arise, he addresses them promptly and professionally, never leaving anything unresolved. He's also built a trusted team of maintenance specialists and contractors who are experts in their respective fields. We recommend him highly.

David has been our property manager for over 4 years, and he's been professional, efficient, and…read moreresponsive. To be transparent, we are property owners, so this review is from the owner's point of view. Having said that, he's been proactive in making sure the rental house is in a good shape, including regular annual maintenance. This is to ensure tenants get what they pay for. One thing David really stands out is his responsiveness and timely communications. Tips: believe it or not, best way to contact him is via email. He'll call me as soon as he's available whenever I ask him to call me via email. His email responses are mostly cryptic and straight to the point, and some folks may take that differently. But for us, we like his cut-to-the-chase, no-nonsense style. Believe us, we have had a different property manager before, and he may seem courteous, but his responsiveness and professionalism are not even close to David's.

I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

Horrible experience! ZERO stars. I would never rent with them again. Maple Leaf is the property…read moremanagement equivalent of predatory house flippers. When I moved in I told them there was a hole in the outside wall, near the kitchen window. For the next 1.5 years I told them and they had their own inspectors take pictures of it. Despite this, they only made a move to fix it once I reported them to the city. The whole time I lived there I was told that all of my things molding was my fault (including 2 beds!). I was told to leave my cupboard doors and drawers open to prevent mildew in the kitchen. The dehumidifier I requested would fill up at the end of each day. When they finally opened the wall to fix the hole, there was black/wet insulation and they had to replace half of the kitchen's 2x4's, and the workers found another hole with earth worms living in the kitchen under the dishwasher. Despite having 5 different workers out to deal with the hole and earth worms, this was never fixed by the time I moved out. And then, 2 weeks before I moved out there was water dripping out of the bathroom ceiling fan. They opened it up to find a leak that had to be going on for at least a year because the insulation was again black and the wood was moldy. They did not fix this before I moved out. I just had to live with a hole in the ceiling above the shower... Then they illegally withheld $750 from my deposit. They didn't follow the law by detailing the reasons for withholding this amount. They simply printed out a screenshot of text messages with their handyman giving an estimate on two projects. Thankfully I was able to recover the deposit since they do not know the law or how to do their jobs. There is so much more, but this should suffice as a warning. Lastly, their own employees bad mouth each other. Highly unprofessional and shows the do not even follow basic respect standards. Disgusting, gaslighting, lying, and incompetent company. Steer clear!

I've found both Dick and Duncan to be ready and willing anytime I need their assistance. I'm used…read moreto having resident managers in-building, but these guys give them all a serious run for their money: prompt, smart, knowledgeable, and real.

Dick and Jill are knowledgeable, wonderful people. They run a professional business and always…read morethink of the customer first. They are a true pleasure to work with. I highly recommend them.

cons - inept…read more -inefficient -dishonest Although my experience at this apartment was quiet and for the most part, non eventful, I really did not think the unit was worth the price. When I signed, I was shown pictures that included a patio and the listing specified in unit W/D but neither of these were true. With fees, my unit ran about $1580 which is not bad for location and the size. However, it was in the basement floor which meant it was extremely dark and very humid. The baseboard heaters do not run efficiently and it was freezing in winter. The door is not sealed very well so the ants and spiders have been a pain to control. When you sign the lease, you agree to let your unit be shown while you reside in it. I did not catch this when I signed but they begin the process as soon as you submit the notice to vacate. There is no concern for safety. I also submitted an advanced notice (4 months) of an early move out date and they informed me 4 days before that I was expected to pay the prorated amount. (leaving 8/1 instead of 8/25) with the date being notated as early as in March. Not once did they communicate this would be an issue. They have unrealistic expectations regarding clean out processes because they want to do everything they can to not return the deposit because WPM is greedy and poorly run. For example, they expect you to pay for the carpets to be professionally cleaned via a company. I completely agree that tenets should deep clean prior to leaving but the company needs to clean between tenets regardless of how well of a job was done prior. They specifically say store rentals are not satisfactory for this task and provide referrals for you. Most people are struggling right now and asking someone to spend $100+ on something like a professional carpet cleaning, which they should be doing anyways, while tenets are also paying moving fees for another unit, is tone deaf. On top of this, the return of the deposit would not be guaranteed since it is based off whether or not they *think* it looks like it has been cleaned to the standard, it is only intended to set people up to not get their money back. I will give credit to Julian, who manages for Seattle residences. He was willing to accommodate when tours began to be scheduled. He did assist in ensuring I needed to be present for showings and ensured that it met my schedule. Prospective tenets schedule online and what was annoying is I had to forward any scheduled time to Julian that did not match when I was available. I did appreciate he worked with me on this because I find that process to be uncomfortable and unsafe. Overall, save your money and peace. I did not require a lot of maintenance while I was here--my main gripe is the move out process and their greed. My neighbors were all lovely and the neighborhood is quiet and conveniently located.

EDIT: WPM did finally resolve this issue, but certainly not promptly. They told me that it was…read moreaccidentally added to my account--which seems like a pretty significant mistake. And they are still the worst landlord that I have ever dealt with. Believe all of the bad reviews. I do not know any of the other individuals, but their reviews reflect my own experiences with Walls Property Management. In addition to many other bad experiences with this company, they are currently trying to charge me $372.43 for a maintenance call that took less than 5 minutes--all the technician did was reset a button on the stove fan hood. No damages on my part, and no parts or materials required. In addition, every neighbor that I have met have recounted their own bad experiences with Walls Property Management. If you choose to rent through this company, be prepared to defend your tenants' rights, because they have no compunction with ignoring tenants' concerns, selectively enforcing the lease, and violating tenants' rights.

I lived in a Ballard Emerald Heights Property Management apartment for 3 years and have absolutely…read morenothing bad to say. Jacob, Kayleigh and Ryan make a great team; they are responsive, professional yet personable, and every interaction I had with them was always a pleasure. We got to know Jacob the most, as he was sporadically in and out of the apartment; simply put, he was the best landlord I've ever had!! Any time we had a maintenance request, it would get taken care of in a timely manner. I stand by Emerald Heights Property Management and will always refer my friends to them!!

My girlfriend and I had lived in their Ballard apartment for three years. We have no complaints and…read morewere very impressed by the stunning treatment we got from Emerald Heights. Our building manager, Jacob, was one of a kind. Any time we had a maintenance issue, he was always punctual and professional. We felt very safe in the hands of this company. Thank you guys!

Highly recommend touring with porter! She was very insightful on our tour, I have enjoyed RPAread more

Slow to respond to maintenance requests. Does nothing with noise complaints. Upon move out I…read morethoroughly cleaned. They still took almost $500 from my deposit for cleaning and even billed me for replacement blinds even though there was nothing wrong with them.

I've had alot of crappy landlords and am pleased to say Loyal Property Management is not one of…read morethem! I've been in my apartment for over two years and really have no complaints. When I looked at my apartment the first time I was met by Jim, who may be the owner of the company. He was very sweet and my application process went quickly and smoothly. My apartment is totally affordable, but I can't say if that's because of the out of the way location or if most of their units are reasonably priced. While lacking in some areas (no dishwasher, ants, strange layout) my little apartment excels in others (washer/dryer just outside my door, enclosed backyard, storage in garage). The staff have been quick to respond to my needs and requests, which have ranged from replacing the toilet seat to installing a fluorescent bulb. I'll have to update after I move out to see what becomes of my deposit, but for now, Loyal Property Management is a landlord I wouldn't hesitate to recommend. I am not sure how large Loyal Realty is, but I feel like they care about their customers and renters like a small company. The website states Loyal Realty can help you buy, sell, or lease a home, so they do more than just rentals. The office is way north Ballard in Loyal Heights. Next door to an Italian joint and there's a good bakery up the street.

Another current renter here with a terrible experience. This has been truly disheartening and so…read morestressful to deal with. I have experienced everything other folks have said.

I wish I could leave a 0 star if possible. I messaged her twice about scheduling a tour for a…read morelisting that was online and never heard back. Got in touch with her over the phone finally for her to tell me that she's already talked with me and that I've been harassing her about a tour which I guess was me messaging her twice? Told me she knew about my job and everything already when I tried to clarify she must be thinking of someone else, since I've never talked to her before. Cuts me off and tells me I'm not a good candidate for this house and hangs up on me. I've never talked to someone this rude and unprofessional before. I'd stay away from her business if possible!

Now it's been almost 5 years and we're dealing with a 5 day outage of the elevator in a 6 story…read morebuilding with no end in sight. Today we didn't even receive an update. I don't know how much longer my senior dog (15) nor myself can handle the hike to only the 5th floor, but as far as I know, nothing is happening. Consider this building a 6 story walk up! I'll change my tune when it's fixed and there's some guarantee this won't ever happen for this length of time again. As usual the terrible contract with elevator repair company didn't allow them to do anything at all the first day it happened because it was a Sunday. Isn't this an emergency for some? When the elevator is working, I still love the building and the views. Original Review: I have been living here for 3 years and the elevator goes through periods of outages. Don't get me wrong, I love this building! It wouldn't be so bad if the contract with the elevator company wasn't so bad. If it goes out, you're stuck until the next or the following business day (we're the lowest priority). This isn't considered an emergency, yet at least 3 tenants on the 6th floor use a cane, walker or wheelchair. I'm the whiny guy on the 5th floor with a dog. Just getting tired of it! Leasing agents do their absolute best! They try tirelessly to fix the issue themselves. This is an owner issue.

This building is well designed and maintained. Units are spacious, with a sensible amount of…read morestorage and good insulation from surrounding units and the outdoors. I have lived in a studio on the 6th floor for over two years and the view and year-round sunlight from the south side are fantastic. If you opt for a top floor unit, I strongly recommend an air conditioner, speaking as a utilities miser who prides herself on "experiencing the seasons." The rooftop is also great, very peaceful. The entire management team is incredibly on it and kind, problem solving issues as they come up with grace and speed. Rent seems fair and has only been raised on me once, by less than $50, in the time I have lived here. It's a gem in Ballard.

My mom lived at these townhomes in Lynnwood for 10 years, she developed dementia and we wound up…read morehaving to eliminate her lease in a short and quick time frame. We were told we wouldn't get charged for the month of November considering we got her moved out in October. We cleaned the place as best we could knowing the carpets would need to be replaced among other things. Well, we got charged for the month of November then they decided to over charge for simple things that would have needed to be replaced regardless. Not to mention a person had passed away with water running in the unit next to her and caused water damage to her lower restroom which the previous owning group did not bother to replace when asked so we got charged $800 for that as well. Don't rent with this company.

Rob and team did a wonderful job managing and marketing my Kirkland condo. With Rob's experience…read moreand diligence, we were able to sell for top dollar, well above expectations. I'd choose Rob and team again in a heartbeat. In January, Rob put together a timeline for renovations and targeted listing for early spring. I had my doubts on whether we could hit such an aggressive timeline, but Rob delivered with authority. There was no way we could have gotten on the market in this timeframe without the extensive network Rob built over the past 25 years, the boundless energy he put into driving the project, and his charisma with the HOA and buyers' agents. Prior to the sale, the condo had been rented for a decade, and it was managed by Rob and team for the first 9 of those years. Rob was consistently on top of things - whenever issues arose, he had solutions ready immediately. I only truly appreciated how easy and smooth Rob made my role when WPM suddenly replaced my property's manager, and the problems started. I won't be making that mistake again - when I have real estate needs, I'll be calling RGRG!