I just wanted to share multiple great experiences. Over the years I have visited quest for lab work…read moreand each time I may have waited in the lobby for maybe 30min. Other times that I have an apt. I'm seen within minutes. You can't complain about staff laughing. They may actually enjoy their job. I am always met with respect and great attitudes. I also have always been stuck in the arm with precision. They take care of me and there is always small talk. It's hard to believe the bad reviews. You need to visit yourself, then leave a review. I will continue to visit Quest for my care.

Got here early for my appointment, waited 25 min to be told they close for lunch...thankfully they…read moreDID get me in before they left, which I was extremely grateful for! Nice staff, very gentle and good at what they do.

First I'm never happy about paying medical bills but when we arrived their staff was amazing even…read morethough it was a holiday. My daughters needs were met and they had a great bedside manner that made her feel at ease. They were quick to call in a prescription or two which didn't cause us to have to wait too long for it to be filled. I would definitely recommend this location if you're ever in need.

Outstanding service . Very organize very professional had a great experience . They treat everyone…read morethat walks through their door with care

I used Genova Diagnostics for a test that requires frozen saliva samples to be shipped overnight to…read moremaintain specimen integrity. I followed the instructions and dropped my completed samples at a FedEx in the morning on 12/23, but the package wasn't picked up until 12/24 and didn't arrive until 12/27--five days later. Because of this, I was understandably concerned that the samples might no longer be valid. I contacted Genova on 12/27 to ask whether the samples passed their stability / integrity check and whether I would still be charged if the results weren't usable due to the shipping delay. They did not respond until 12/30, and said only to call them. I responded the same day, explaining that I was traveling and unable to call, and asked if they could please provide the information in writing. Since then, I have not received any further response or clarification. This has been frustrating because the test instructions emphasize the importance of overnight shipping and timely handling, yet when I tried to address a delay that was outside my control, the company provided minimal communication and no written follow-up. At a minimum, I expected timely confirmation about whether my sample was usable and whether I would be billed for an invalid test. Based on my experience, I would advise others to exercise caution when dealing with Genova, and I hope Genova improves both their communication and their process for handling time-sensitive specimen issues.

Scam. They're not up front about costs, and they continue to rise. Insurance won't cover their…read morefaulty tests.

Standing room only. Wait hours for a pre-employment drug screen. I have never experienced such a…read morelack of basic customer service or even the decency to have enough seats for the patients. Also the screens did not work so you have no idea where you are in line. The care quality was not good. Overall I wish Employers would find another place

Having an appointment doesn't seem to matter here. I was finally taken back 50 minutes after my…read moreappointment time. I was there for a urine drug test, and at that point I was on the verge of wetting myself because I had drank a bottle of water prior to arriving. 40ish minutes into my wait I inquired on how long it would be and said I really had to go, and I was told "you have to hold it because our only bathrooms are in the back." Wow, they don't even have public restrooms, which is absurd to me. The woman who helped me with my drug test was friendly enough. I've never had to wait this long for a drug test at any other lab facilities, even as a walk in. Avoid this location if you can.

Horrible check in experience then shows no care by refusing to see you. What a scam! Solv is a…read moredifficult to use checkin especially when you don't feel good.

The man behind the desk is so cold and un- friendly. He icely talks to you, or at least to me he…read moredid. He acted like he was doing me a favor. This is the second time he has been rude to me. People come in feeling bad and they don't feel like being treated poorly when they are in a bad condition to begin with. The ice princess should be talked to and told how to warmly welcome people. His behavior is inexcusable.

Ursula is top notch and has the best smile! she got me first stick and that's a never! She is…read moreAMAZING

got there right when they opened, seen quick and got labs done super quick and easy, actually hurt…read moreless than other times!!

Looks like I'll be finding another location for future bloodwork…read more Made an appointment for 9am. In my experience, having an appointment with LabCorp at other locations has ensured that I am seen at 9am. I was not seen until 9:30am. I'm not sure if everyone else also had an appointment or not, but it felt like I was just "in line" as they took everyone seated outside the blood draw area ahead of me. This has never been my experience in the past when I've had an appointment and just seems unlikely. I tried the self check in, scan your barcode process, that they required instead of a person helping me. I tried twice and the machine kept spinning and telling me there was an earlier appointment available, which I find laughable considering they saw me half an hour after my actual appointment time. I am a hard blood draw. I always make sure the phlebotomist knows that and that there is no "good vein" or one "they" usually use. I do know that unless someone is a top notch phlebotomist, I've been told that they should use a "butterfly" needle. I went through this process with my phlebotomist, who was very nice, but it quickly became apparent I was beyond her skill set. She said rather than dig around in my arm and veins (which I've had happen a LOT in my lifetime to the point of almost tears and lots of pain), she was going to get someone else. I appreciated that very much. The person who appeared was the person who checked me in. I was kind of taken aback, but perhaps the supervisor or lead doesn't primarily do blood draws but instead gets to do the "desk job" but it seemed odd. I told her my spiel about no good veins, butterflies work best, etc. She told me that they're not supposed to use butterflies because they're hard to get. I've been told by phlebotomist in the past that the chain blood draw places don't like their people to use butterflies because they cost about one dollar. While a shortage could have been the case this time, I'm guessing it's more likely cost or a combination of the two. She also told me (which I KNEW) that the gauge of a regular needle and a butterfly is the same. I told her I knew that, which she seemed surprised that I knew....and rethought her "education" of me and said "people like to use them because they see a 'flash' when they hit the vein". I told her I knew that, too. It's not my first rodeo and I'm the one with the ballerina sized veins. If I'm a hard draw and have had my arm dug in, in the past, to the point of yelling out loud and in tears on a few occasions, and know some facts that could help make it better for both myself and the phlebotomist, I'd hope they'd take that information to help the process. Fortunately, my blood was drawn and I was out the door an hour after my appointment time. I definitely will not return here the next time I need a blood draw.

Been there dozens of times. The one on middle creek rd. Almost always a good experience. The…read moretechnician is usually very helpful and painless. Waiting in the morning can be very frustrating due to crowds but all labs are the same.