I don't know what it is about this Safeway, but I'm not a fan. It's always super busy, which is fine, but why only have 2 checkers working when there's lines going down the aisles? I normally don't care, I come to this store knowing it's not going to be an in-n-out trip. Today finally just annoyed me. We tried to use the credit card terminal, and for some reason (actually happens more than often at this location) it froze. The checker tried to unfreeze it but to no avail, so he called for manager assistance. Aside from that, the onions had no barcode, so the bagger had to go find a new bag (why he couldn't just type in sweet onion is beyond me). Anyways back to said checker and terminal issues. Manager finally came, asked what was wrong.... actually, he came over with a little attitude. He seem a little confused on what the problem was....checker wasn't very clear with the manager though, and was kind of mumbling, but it was obvious the terminal was frozen. He took a look, and did something and it unfroze. What bothered me and warrants the two-stars, is what the manager did next. Instead of just making note of it to talk to him later, he turns to the checker and in front of customers calls him out " you need to tell customers what is going on because they can't see, or don't know what is going on" Cashier cowered a little, until myself, a friend and some other customers flat out told the manager that he did tell us, and that's why he called for you. It's one thing if this is a constant thing with the checker..... but don't call out your employees infront of your customers, its very unprofessional, and awkward for your employee not to mention, we the customers feel guilty for possibly causing a problem and in turn getting the employee in trouble. Aside from this incident, I am just not a fan of this Safeway. It's as though time stands still the minute you walk into the door. Cashiers though fast, seem to be slow at the same time, god forbid you require help, there's no one to be found. I will say though, all the young baggers are awesome and are always willing to help you with finding what you need. I know you're a chain superstore Safeway, but get it together. I'm at the point, i'm willing to drive the next town over just for Safeway. read more

I can't believe I'm writing an update to a one star business a year and a half later just to say THIS PLACE IS STILL TOTAL ASS. Regularly crowded, cramped, poorly run, dirty, and with shitty "fresh" produce that spoils days earlier than even the Safeway on Bancroft! What is going on with this place?! Customer service has gotten marginally better since management changed hands, but the good employees are still good and the bad employees are still bad; the gossip, the absent-minded pop culture chatter and the overwhelming sense of disrespect and boredom are still all the exact same. The overarching problem seems to be that the building sucks, and there isn't an option to expand. They have outgrown their footprint on the area and it's just miserable to shop here some days. read more

I like this safe way its always clean the people are very friendly and I am a frequent shopper here, they also have a blockbuster place to rent movies so I think that's also great. I just wish it was bigger though it seems small but overall you can find everything here and if you cant someone is always willing to help you. read more

I decided to go to Safeway to grab a sandwich for lunch. I got there at around 1:30PM on a Tuesday afternoon, and then I had to wait a solid 20 minutes to get my sandwich. The employees are ridiculously slow and have a "I hate my life" attitude. Not only are they slow, but they don't even know how to make a sandwich. I asked for a roast beef panini. You're supposed to use a panini press. What did Safeway do? Put it in the oven for FIVE minutes. In case you are not aware, roast beef deli meat is pretty rare, and if you put it in the oven for five minutes, then it becomes tough over cooked roast beef slices that have no taste to it. A big waste of time. I ended up throwing half my sandwich away. read more

A grocery store is a grocery store. They all have isles, they all have people, and they are always crowded. Yelp is not a place to review PATRONS of a location, but a place to review the service and experience. Sorry you don't like slow people or people taking their time shopping - go elsewhere, or come during a different time of day. Sunday afternoons or any time mid-morning on weekdays usually serve me well. While I admit the store is not HUGE, let's think about this - it's California. Land is expensive...you're not going to find a huge warehouse like store in already crowded Walnut Creek. Every time I'm here - whether for a full blown shopping trip or just to pick up dinner's necessities, I am in and out quickly. I have shopped here for over 3 years and while I'm occasionally greeted by a check out person having a bad day, 90% of the time the service is always friendly. They always say "good bye" using my name, and never fail to ask if I need help out. Overall, I am always satisfied with this Safeway - from quality of food, to selection, to service. read more

This Safeway is horribly managed and chronically understaffed. I've been shopping here for nearly two years, only because I live across the street, and the lines are consistently 15 to 20 minutes even nights and weekends. It's clearly a management problem for a couple reasons. For one, many of the employees are very genuine, efficient and friendly. They work hard and it shows. Also, I have actually seen one of the managers degrading a cashier (one of my favorite cashiers btw) in front of a line of customers. And finally, they just never have enough staff for the amount of people that shop here. The only reason they aren't getting one star is because the staff is really nice. At least initially, until they figure out that they're being completely overworked and underappreciated. Also the deli has served me raw bacon twice. read more

Wow, maybe things are changing after the merger. Saturday at 5 and six lines were open. Checking out was a breeze. read more

Safeway - Yes, the line is that long; 9 pm on a Sunday. I think there are nine groups in front of me and two registers open. - Grocery Near Me - Walnut Creek, California

Safeway is a popular chain of supermarkets throughout California. Actually, you can find them in other states as well and while there are not as many in Southern California as there used to be they are all over the place in Northern California. Now what is particularly SPECIAL about THIS location...Ben & Jerry's Chubby Hubby. This flavor of Ben & Jerry's is like a f*ckin four leaf clover...rare and not easy to find. THIS Safeway's carries it by the load. In addition to having a Starbucks AND a pharmacy (with very lovely staff) as well...yeah man, this SAFEWAY is great!! read more

By far the worst Safeway in the WORLD! I live a block away yet I would rather drive 5 miles away to the Bancroft Safeway. The aisles are tiny and if you go after 10pm the night shift is stocking which means that you can barely maneuver your cart through the store! It is a joke! One time I was shopping and they had aisle's blocked so I had to literally come back the next day to pick up the rest of my groceries. They DO NOT have a Redbox...The box is red but its a DVD play which is sucks when comparing it to the DVDs that the Redbox offers. Do not bother with this store its horrid! read more

Why is it always a struggle to get decent service at this Safeway's Deli? Today was the last straw! I was in line waiting to get a sandwich. An Asian guy named Adel was making the sandwiches while another employee was working the fried chicken counter. When it was finally my turn to order he did an about face and started working the chicken counter and started taking care of everyone in line there despite FACT that I had gotten there before any of them! I was about to dish out some unpleasantries to this little twerp when a nice gentleman in the chicken line objected and requested I be taken care of; "the gentleman at your deli counter was here first, why don't you help him instead?" The rude Asian twerp then attended me ... but struggled with understanding simple directions (language problem?) NOTE: This is not the only time I've had horrific service at this Safeway! Last time I go there!!! read more

This is the worst Safeway I have every been too. The lines are always so long and the cashier are always so rude. I rather drive the extra couple miles to the other side of Walnut Creek or the one in Alamo. I always dread having to come to this one, but it happens since I live so close. read more

I go to this Safeway to buy cakes for our office birthdays. I am always impressed by the variety and decorations done on the cakes. Not only are the pretty to look at but they also taste amazing! read more

The Good: The checkers are very friendly, the lines move quickly and this location is open all night. The Bad: I understand that it is a small store and the selection is reduced, but can you people stock your shelves? I'll come in here for something simple like ground turkey and the rack is bare. I've also inadvertently purchased expired items. Really?!?! I really have to check the expiration on every single product before purchasing. Eh, what can you do? It's 2 blocks from my home, so I'll keep coming back . . . each time hoping that they have restocked. read more

Good: convenient location, fairly nice employees. They've gotten better at keeping the pan handlers away. Bad: Small store, small selection, low quality selections. Inexplicably, they did have 8 different brands of breakfast sausage though. There doesn't seem to be any logic to what they overstock and what they understock. Not their fault: I loathe it that the employees are forced to read your credit card or club card and say your name as if they know you. They don't know me. It's phony and it feels wrong. I also don't like it that they want people to give up privacy to get good prices via their club card system. Yes, there are ways around that but why should I have to play games and lie to get good prices? The nearby Trader Joes isn't my favorite but it's hands down better than dealing with Safeway's cynical policies. read more

This review is for Rashid, the checker. Please don't throw people's food around that they are paying for. You are very rude and maybe better suited for a job where you don't have to interact with humans. read more

The worst Safeway ever. A pity because it's in a central location. Plus there are some really good checkout agents. Especially in express. Always lines.... Every time. Without fail. read more

The new Just For you ap doesn't work, as it won't scan bar codes and scanning the UPCs is how you add deals. It's a bait and switch, offering you savings you cannot collect. Somewhere I was told is a help function. Could find it. So I complained to someone (that claimed to be a manager) who told me they hated it too, and while I was complaining other shoppers overheard and remarked how the ap didn't work for them either. I'm tired of Safeway; inferior products (like their fruit cocktail with wooden pears and flavorless grapes & peaches) poorly stocked shelves, and now an update ap which prevents loading the Just For You coupons advertised in the store. Add in the staff doesn't know how to work the application either you have a situation of, 'Why bother?' as you will only get substandard groceries at full price without being able to clip the offers they advertise. Thank you no, never again. read more

Been shopping here for years. Recently broke my leg and discovered there's no dp grocery cart!! Dang guys!! Really!!! So, when I brought my ice cream to the cashier in a plastic bag that I had to heist to carry my things in crutches!!!!! WOW!!! The looks on the cashier's face!!! I had to explain that the items in the bag I wanted to buy!!! Took a while for it to sink in with her, but she got it. Annoyed now!!! Not liking my neighborhood Safeway anymore!!!! read more

My daughter birthday cake was perfect and all with the help of The Bakery staff. I wanted to appreciate their efforts. They are so friendly and professional. read more

Safeway - Grocery Near Me - Walnut Creek, California

PLEASE GET MORE CASHIERS! That's all this place needs to help its rating. This Safeway is closest to my house, but because we have to wait so freaking long to checkout we end up going to the newer Safeway down Ygnacio. The people there are nice and go as fast as they can, but cant keep up with the traffic. Managers, spend the money and put another couple cashiers on. read more

This is the worst Safeway in the entire system. Every evening from 5 to 7 PM you will wait in line at least 10 or 15 minutes to get through checkout. They have at least two or three of the cashier stand is closed during peakhours. I've complained to the general manager several times over the past several years and nothing changes. It is only getting worse with all the new apartments in downtown Walnut Creek. Whole Foods has a much better experience. They always have all their cashier stands open and you rarely wait in line. read more

Avoid. I always felt bad for this place, seems poorly managed. But today takes the cake. The store smelled awful upon walking in. About 15 minutes of shopping I get in line and noticed the smell is very strong sewage smell. The cashiers are wearing masks and spraying Lysol. The source of the smell was. A large pile of human waste in between the registers. Instead of closing the area and blocking of the put a cone up and kept it business as usual. This is a prime example of poor management. This was allowed to sit around open food and customers. Disgusting. read more

I live close by and shop at this store all the time. I've never experience any sort of rude treatment or seen any prejudice, but "to each their own." The guys in the meat department are pretty helpful and are willing to spend some time with you answering questions and recommending cooking methods. The store is generally clean and they always have enough staff at teh registers. All in all, this is a pretty standard Safeway. Nothing special. read more

On Thursday, 6/17/2021, around 6:00 a.m., I went to Safeway on 600 S. Broadway in Walnut Creek, Ca to get bread. As usual, I ended getting my shopping cart full. I was in the deli section waiting for someone to help me. On the other side of the deli, there were two employees helping one customer. I asked for help and waited for 5 minutes. I asked for help again. One of the clerks had an attitude and said that she could not help me because she was with a customer--two clerks, chick-chatting, to help one customer. I asked for a manager. Five minutes later a "manager", a black man (no tag), finally came over. For my surprise, he told me that I had to wait for both clerks finish with the only customer. I replied that It doesn't make any sense 2 clerks helping 1 customer when I was waiting for 10 minutes. Another "manager", a blond woman (no tag), come over and told me the same thing, "You have to wait." They turned the back on me and walk away. I left the deli upset. I was on the side of the aisle, when I clearly heard the two managers talking about me and laughing. I went around the aisle, removed the bread, rolled the car to them and said, "now empty the full cart." The first manager even made a nasty remark, "You have to be on line no matter what to pay." They did not care at all that they just lost a customer with a full cart--over $100.00 worth. Moreover, they were upset with me because I just pay for the bread. read more

Went in looking for graduation balloons and couldn't find any on the wall or blown up. Alex and Nora went above and beyond and looked everywhere even though I already gave up and said don't worry about it. Nora ended up finding the last 2 on the other side of the store and saved the day! My son will be so happy! Thanks Nora and Alex!! read more

Memo to Safeway corporate: you'd be better off shutting this store. It's destroying your brand in this community. Shopping in this store makes it very clear that Safeway does not care about customers. Today the bagger literally threw my ripe avocados into the bag. Lines are often 6 deep and no one seems to care. I'll go out of my way to avoid this store. It's really a shame, as this is a prime location and could be a flagship store. Safeway, either up your game or get out and let a company that cares about service serve the community. read more

I give the pharmacy 4 stars. Everything else 1 star. This store is lost in time apparently. Always understaffed at checkout. No self-checkout options. The produce is overpriced. Thinking more about it and reading the other comments it seems as if they just had more clerks then everyone would be more forgiving of the store's other shortcomings. @ Safeway management: TIME IS MONEY! This store is slow..................... Probably you should just close the store permanently. It's embarrassing. read more

Worst Safeway ever. Tiny building so I feel like I'm always bumping into people and there's a limited selection of items. Not to mention a noticeable lack of service. What do I mean by a lack of service? Only keeping 2 checker lanes open, for one. They have some of the longest lines I've ever seen. Also the people are just rude. Some ignore you to laugh with other employees, and some whine and complain about their jobs. As someone who has worked in customer service for about 15 years, it drives me insane. One employee actually makes little opinionated remarks about what I buy. Most of my shopping is done at Trader Joe's, especially for produce and meat since their quality and prices are better. So I tend not to buy fruit/veggies at Safeway and the checker ALWAYS lectures me about it. It's not that I don't eat them.. I just don't buy them from you. Not that it's any of your business. In short, do yourself a favor and shop somewhere else, even if it's just another Safeway store. read more

Well i guess i should start with the good. I went in there the week of valentines day, i have my list and go to the produce section. A young man was there, he knew i looked lost and helped me with everything on the list! Awesome customer service, i was really impressed by this young man. I honestly wish i got his name. So i get all my produce and go to the meat section. older gentleman in all back with dark hair helped me. once again AWESOME CUSTOMER SERVICE. Now i go to the wine section, looking around and can't find what I'm looking for. The young man from the produce section saw me and tried to help, then the same man from the meat section that helped me saw us looking and went to get the person who works in the wine section to help us. Once again awesome! i can't stress how much these two guys helped me out! Now this is where you get 2 stars :( guy is bald and i believe had facial hair. Now i know everyone has their off days, but man, he was just an ass towards me. And for no reason so i was a bit confused. This man refused to help me, when i showed him the text of what type of wine it was, the brand, and the name of it, he reply was this doesn't help me and walks away. And when i continued to look for it he just gave me a dirty look. I then went to Customer Service who called a different store, she asked me if i the guy in the wine section called the other stores and i said no, her reply "thats bc he is lazy". That last interaction really put a nasty taste in my mouth. Someone should really talk to this employee........ not a good look! read more

This review is long overdue. My elderly and now very frail mother has been a long time customer. Although she always has received exemplary service...this review is about the exceptional service I have received from Venus at the pharmacy. I have observed Venus juggling customers picking up prescriptions and Covid 19 vaccinations. Recently, Venus recommended the Safeway pharmacy app for my phone to better manage refills and deliveries. Being more technically challenged...I experienced glitches...and Venus helped me both over the phone and in the store. Mille grazie! read more

Easy place to grab some lunch. The sandwiches are good, reasonably priced and taste better than most other sandwich places. read more

I have been noticing that safeway is replacing some very good brands and filling whole shelves with product from only one merchant. Case in point: pickles. they are now all one generic brand like vlasic or claussen! why Safeway? are you going to the lowest common denominator and offering the most boring brands? you are not that cheap either. Why did you get rid of grillo's, maille, or the fresh sauerkraut from bubbies and only offer boar's head? Keep doing it safeway, and i will go elsewhere. there is a reason why places like whole foods and trader joes are so popular. Get you head out of your butts and make things better, not worse!!! read more

I'm a huge Safeway fan! Go to them whenever I can because I know the general layout, love the quality of their produce and their meat. This particular Safeway is sub-subpar. I understand its a smaller location so in some cases they may not have a particular product you're looking for but it does not excuse poor customer service. I was in the ethnic food section searching for asian chili sauce after two minutes of frustration I turned to the employees who were literally standing right next to me and asked them if they had the product. One of the employees responded with "No" and then went right back to work. The other one who was wearing a white collared shirt who I assume was the manager remained silent. There was no apology for not having the product. No offering of a substitute good. No suggestion on where I might find the product. No real regard for me as a customer or the business I brought. So I walked right out. Since there is a Whole Foods and Trader Joe's within a mile of the Safeway I will never return to this store regardless of cost or convenience. read more

Great place to shop. Its always clean and shelves are in order. I use the app to save some money on personalized deals. Oddly enough, the most common items I buy here are kale, potato chips and ribeye steak. If you come after 9pm on Friday or Saturday night "You're going to have a bad time". Since this location is in downtown Walnut Creek there are lots of people here buying alcohol at non Disneyland prices. On average everytime I come in here at those times there are at least 5 people in line. 2ith 2-3 checkers average at those times. No problems otherwise. I like shopping here. read more

I was in line for over 20 min. the cashier told me he wouldn't take anyone after the person ahead of me,.. Mind you - nobody behind me.I tried to talk to him and he hid his face..ignoring me. I was with my son.. again asking as the other lines were down the isles.. again, turning his head refusing to connect with my eyes.. Come on.. Trader Joes will be my respite and Safeway you failed me. Not shocking at all. Disappointed I expected civility in this consistency produce rotting, poor customer service grocery store. read more

Safeway has become way to expensive anymore. I get better produce from sprouts market or trader joes for half the price consistently. Finally had it with them and not going back anymore. Went to buy some crab since it was on sale, turned out they marked it wrong and ended up paying 60% more for it. This happened the last time I was there with another product. Done with them! Can't believe I'm yelping for a safeway... but just so dissatisfied with them. This one in particular is bad. The one in pleasant hill is better. But for Safeway overall, they are loosing touch with their customers. Time to move on for me! read more

If the trashy employees stopped chatting amongst themselves, perhaps the check out process would go a-lot faster.

Another Safeway and another good place to get your groceries and everyday shopping needs. I like their prices and selection.

Great Store, the manager Kyle is really helpful, and Art another associate is really great and helpful too. I highly recommend here over any other safeway or .. read more

Somehow this Safeway always seems to make the customer experience miserable. There is inevitably a line, they have poor customer service and cannot seem to manage the volume of people in and out of their store. What a disappointment to the company. Hopefully there's changes soon. Losing sales quick. read more