It's a good place to shop for groceries and other household stuff. It's a relatively large Safeway, mostly well stocked compared to others in the area. We go here usually after 8PM, it's mostly pretty empty and we are able to get our shopping done quickly. They have sanitized carts, hand sanitizer etc available. The workers are pretty helpful in the store. Definitely recommend this Safeway! read more

Can someone check the cut up watermelon!!! Every time I buy it through the app or door dash it is nasty and spoiled. Does no one check to see if it is bad or not good to sell. This is the 5 time and it is always bad. Rotten, not sweet and just not explained. Please have someone check and throw them away. I have wasted about $40 in watermelon already. Thanks read more

Safeway - Grocery Near Me - Sunnyvale, California

I only came here to use the DMV kiosk to instantly receive my registration and sticker. There is a catch though- DMV will charge you 2% for using a credit card. I didn't mind because when I paid online it took 2 months and a phone call to receive my stuff because of the Covid pandemic. I'd rather take my stuff now for a small fee than risk getting lost in the queue again. However the store does look new, nice and modern but I never shop at Safeway anyways. read more

I shop very often when I lived in Sunnyvale. Now just once a while if i go to the next store Petco. Yesterday i shopped at Safeway but was not good experience cashier name CHRISTOPHER, he's seem young, not friendly! When i was at register i brought my own bag, and he did not even try to help me to put away my groceries in my bag but just watching me and did not do anything! While people inline waiting. What A GREAT service!!! I am trying to help his job but he doesn't even care or appreciated.. TO Safeway Manager,! If you train your employee properly might give the customer a good service and friendly enough! Because you are in public service and deal with people and spending money at your store! Trader Joe's is one the example, they train employee always giving us fantastic service, its doesn't matter young or older employee'! read more

Clearly this location has struggled with basic customer service for many months by seeing all the comments, and mine will not be any different unfortunately. Came in a couple of weeks ago on their so called Re-Opening day and was met by some pretty awful service by your corporate folks, surprisingly. Starbucks service, cashier service was honestly one of the worst service I've experienced at any Safeway. Let's start with your Corporate folks speaking Spanish about management with clerks is very unprofessional and inappropriate. Starbucks employee ignoring customers while gossiping with the corporate folks. No greeting, no eye contact, no acknowledgement or apology for making me wait at least10 minutes until I asked for her attention and got attitude followed by her moving slower than molasses. Word of advise to the Store Manager, District Manager and Corporate- your re-grand opening was a fail from the service perspective. You should probably retrain, hold your employees accountable or help them be successful somewhere else because its obvious they are not happy there. I won't bother you with my lengthy management, customer service and corporate level experience including big box store openings. But what I experienced at this location was NOT professional or great customer service. read more

Horrible customer services, the works is always anger, rude, unhappy, if ask a question they get anger, breakfast área never open at the time supposed be open 6am. Management is horrible, if you complain, they not give a S&@@$. This supermarket need a meager change. read more

Safeway - Grocery Near Me - Sunnyvale, California

Good sandwiches. It takes a little bit too long for service, but I definitely prefer their quality.

This safeway has a habit of posting handwritten notes on their doors saying they are closed when the website and the official signage on the door says it is open 24/7. These notes inconsistently say when they will open, IF they say at all. It seems to be at their discretion and willy nilly if they will be open or not. Hit or miss. It has happened to me 5 times now. The last time an employee came out and told the people outside it opened at 6:30am. The previous time before that a sign said they are closed till 4am. Just this last time it just said in crudely in pen on a piece of printer paper that its closed with no indication of when it will be open. Corporate really needs to know about this. read more

Not sure how long this Safeway has been here. I was there on a Sunday evening. I believe the store was in the preparation mode. Everyone was working to get shelves stocked. I saw a lot of things were falling apart. I hope they'll put them back before sunrise. This is the 2nd Safeway won't accept my rewards card reader on my Samsung Galaxy Note 4 phone. I have a special app called Beep'n Go but I had to increase the screen brightness to maximum. Thanks to a couple of smart young cashiers. One said, "it's one of those again." I thought he saw me carrying a Randall's card. The entrance was funky. It appeared to have 2 sets of double doors. But don't walk in so fast. You'll find it the hard way. The middle of 2 doors is a metal beam. So, it's technically 4 single doors. I love the cheese gallery. They have so many different cheeses to choose from. So does the floral shop. I found a good looking bouquet for a friend before I left town. It's nice to have a 24/7 grocery store next to 24/7 gym and 24/7 ATM. I think we need is a 24/7 clothing store. After eating and workout, you'll need bigger or smaller clothes, you know. read more

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Horrible,don't go here. Lines out the door. No direction which line goes where. Stood in the wrong line for 30mins only to be told it was the self check ..... ya can't scan liquor in self check. Went to talk to a manger to tell him/her should be some kind of direction /signs of which lane to go to ? None. Yep nobody/ no manager. Apparently they take the weekends off and assign a poor scanner who not only has to scan your grocery's and hear your complaints. Poor scanner tried to help me but that would mean I would have to cut someone in line. Poor guy would have to hear two complaints. 5 check points only 3 working. If your shopping one has to go through the line that has 10 shoppers waiting to checkout While you view items you might need ..... not good. Not 6 feet apart. Poor ...poor service and no one to fix it. read more

This Safeway totally makes me feel cheated that our local Safeway completely pales in comparison! This Safeway location is right next door to 24 Hour Fitness Sunnyvale Supersport for convenient shopping. Shockingly enough, I had never popped in until tonight! Boy, was I surprised... 1. Oh my gosh! The rows and rows of Safeway Select ice cream flavors put our local Safeway to shame. I saw the Seasonal Gingerbread, a butterscotchj ice cream with oatmeal cookie, and some type of toffee ice cream with other mix ins that I have never ever seen at our local Safeway. Also, they carried brands of ice cream that our Safeway doesn't even have. The frozen foods section in general was ginormous! 2. Most Safeway locations carry candy from The Sweet Factory in their bins. But, this Safeway locations does not. They had a couple types of coated pretzels and mixes I had never seen before!!! This is saying a lot considering the extensive number of grocery stores and bin locations I have visited. 3. Lots of cereals! They had the Fiber One Honey Squares I have been looking everywhere for! 4. I also bought a melon. Very few supermarkets seem to carry ripe melons offseason! But, I managed to find a good one here and it was only $2.45 at the Club price. It was a bit expensive at 1.29 a pound and somehow came out to over $4! But, fortunately, the Club card made it much more affordable. This Safeway is not necessarily upscale, but its size makes it so great because it has room to carry so many products! When you are on a search for a specific grocery item, Safeway will probably have it! I didn't even explore the entire store, but I am looking forward to exploring this Safeway for new grocery finds. read more

This might be the best Safeway I've been to. It almost felt like a Whole Foods with their cheese selection and mochi station! Mochi station! Yes! It's one of the largest Safeway's in the Bay Area, and they cater a lot to Boar's Head company which is fantastic, since that's one quality company to partner with. They pretty much have everything you need in terms of food, and then some. I really enjoy this location and wish I lived a little closer as the staff here can really make the experience worthwhile. At the end of the day, there are a ton of places to shop for groceries, but it's places like this that make the experience worthwhile. read more

Linda in the bakery is extremely rude. On Saturday I came into the bakery at 2pm to get a cake made with a picture on it. Immediately she tells me that the printer is broken. (Mind you this is the 4th location I've tried now and they all said their printer is broken) how convenient. Well I asked her to call another location because I was tired of driving around. And she refused. Eventually I find a Safeway willing to make a cake for me and I explained that I tried 5 locations and they all said their printers are broken. The response I got was. "Oh yeah. They say that if they are too lazy to bake a cake" read more

Customer service is sinking to Safeway average. Which is not good. Uh oh. This place is starting to feel like the other Safeway (El Camino at Maria) I drive an extra mile to avoid. How is it that employee training is so weak? Simple things like greetings, eye contact, any sense of urgency, not swearing in front of customers. Seriously, the Safeway brand is becoming a coast to coast cultural pig sty. I'm just hoping your store at homestead and Saratoga doesn't sink into the abyss too. I'd love to know that they care, so I welcome the store manager and district manager to contact me via Yelp. Please. read more

Safeway - You need a monopoly redemption line. Insane !!! - Grocery Near Me - Sunnyvale, California

My favorite grocery store everything so fresh and I shop for the specials all the time .

We had horrible experiences for the past two deliveries. Our order for two days ago didn't arrive but we got charged. I've sent a message to Safetyway but no response yet. Todays order - 4 cartons of ice creams were delivered in plastic bag and melted like milk shake. Half the orders didn't arrive but we got charged. I hope Amazon Whole foods delivery comes back soon! read more

Safeway - Grocery Near Me - Sunnyvale, California

This store horrible! No wonder I have so many problems at the meat counter oh, I just found out that the butcher leaves at 4 or 4:30 that's why you can't get any service there when you get off of work. That is super nuts! So after standing at the meat counter for will over 30 minutes oh, I decided to call customer service while I stood there it took three phone calls before I was able to talk to a manager. It was very sweet and nice. But I will never ever try to shop after work again at this store that is! I'll go to Lucky's. read more

Chubby white lady stocking gave me a stink eye and looked annoyed after I asked a question. Like IM SORRY! hahaha, dont you work here?? These employees get caught up and too busy gossiping about one another and their employees break room drama that they get annoyed for customers asking questions. DO YOUR JOB! Get back to stocking too! read more

Worst customer service care at a customer centered business. Waited ten minutes at a customer service desk where no one was, before someone finally showed up and the line was five people deep. I've been going here for months and all of a sudden their practices change and they "never had" what I was asking for. Literally untruthful. Just laziness at its finest. Don't go here. You get what you pay for, poor quality everything. read more

How can you trust a pharmacist who is willing to tell a lie no matter how small? I called on 12/2/2021 and asked about walk-in for covid vaccinations. The Safeway representative stated that the stopped walk-ins at 5:30 and to come back tomorrow(12/3/2021). So, I arrive at Safeway the next morning and the pharmacy opens up late 9:05 instead of 9:00. Then I come to find out that the shot is appointment only. How do I get a I shot? I ask after trying six different locations with varied levels of failure. I have given up on the pharmacy approach and will look for a hospital/clinic. read more

I was rushing to purchased and one of lady came out of no where blocking after I finished my purchased she was on my way I ask her so many times to move but she stand blocked the way read more

Perhaps safeway could improve their digital coupons. I wanted to buy 12 cans of Progresso Soup. It seems you need to scroll thorugh each flavor of Progresso Soup and select how many cans of what flavor and click on it. But the way the different flavors are displayed on the App, it is very inconvenient to match what you have on the app to what is actually available on the shelf. If you have the time and patience, I suppose you could do this. But why can't you just download coupon for progresso soup for any flavor. Why make the customer go through this? Why are the different flavor so randomly distributed on the app. Why make a customer scroll all through the cans. I am not patient enough to expend my time on this. So I just left the 12 cans at the register when the discount did not come through. read more

Unsafe parking - Runaway carts everywhere, frequent break-ins, frequents hit-and-runs, tweakers camping everywhere. If your car is over $80K don't bother coming here. read more

This place always has horrible customer service and even worse phone service. I was unpacking my groceries and began to take out the meat to season. I purchased 5 packs of steak and one was brown and smelled awful. I called and asked to speak to a manager, they said okay hold please. Someone else picked up the phone and said hello. I asked if it was a manger and she said no and placed the phone back on hold. After being on hold for 7 minutes, the phone hung up on their end. I just want to talk to someone about returning that one steak! read more

Safeway - Brown smelly steak - Grocery Near Me - Sunnyvale, California

It's 7:30 PM on Saturday evening, and Safeway has a grand total of ONE employee working at this store. She's working 1 check out line which is all the way at the end of the store! Self checkout isn't even open. I know it's COVID, but let's staff more than ONE person, Safeway!! read more

Safeway - I've never seen the line this long! - Grocery Near Me - Sunnyvale, California

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Be careful when you purchase fruit on sale, most of the time its because its starting to go bad and the store wants to get rid of it. 2 boxes of blueberries for 5 bucks yeah sure why not!! looking at which one to pick I see a few with mold on the bottom. Absolutely disgusting!! In the aisles roaming in and out, I see an employee sitting on the floor (thinking something happened to her) with a bucket and cleaning supplies. Scrubbing the dirt off the shelves and wiping it down with Windex. Last thing I remembered was walking into Safeway not a sweatshop...... This is how Safeway treats their employees???? read more

Safeway - Hmmmmm? - Grocery Near Me - Sunnyvale, California

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I checked out around noon and after I purchased my items in the self checkout and began to leave the area, the attendant that was managing the self-checkout looked into my cart and asked me for my receipt. Now, I've been to this Safeway for many years and am a regular customer alongside my grandmother and not ONCE have I ever been asked for a receipt and essentially accused of theft. This incident has given me anger, anxiety and stress since it happened. I just want to let management here know that I'll be pursuing legal action. read more

This store is wayyyyy to huge and just confuses the crap out of me. I am not a fan of those half isles at all. However due to its size... they have EVERYTHING!! Anything you want... they will more than likely have. My home Safeway is over by SCU and is tiny, so they don't have tons and tons to chose from like this one does. Can be overwhelming for sure. Anyway... we picked up a cake for our friend/co-worker/breast cancer survivor today from the bakery and swear... my 7 year old could have done a better job decorating this cake. Very pathetic. 2 stars for the bakery + 1 star for the store as a whole. read more

Safeway - $50 cake for my coworker/friend/breast cancer survivor. What a horrible job the decorator did. - Grocery Near Me - Sunnyvale, California

good size store, albeit freezing on a mild day. We came in to check out the Friday $5 audi special. maybe my hopes were too high. DISAPPOINTING !!! No real "sushi" raw fish items for $5. the special only applies to a veggie roll topped with avocado and a California roll that's made with faux crab (cooked white fish). We'll stick to Nob Hill's Monday $5 sushi special that applies to ALL their sushi, which BTW is made in-house fresh daily. read more

Update 0 stars!!!! First time in like a year, I forgot recyclable bags.... now even when you pay for paper bags, they do not come with handles!!!! WTF!!! The worst run store, I have ever seen. Self check out has 6 registers, but working only 3... that is 50% failure. There is never enough cashiers in the peak hours, feels like all workers just take brake during evening peak 5-7. read more

Safeway - Prime time self check out !!!! More than 50% out of order !!! - Grocery Near Me - Sunnyvale, California

Big and clean grocery store.Lots of aisles and options. There are some pros and cons about shopping at Safeway these days - PROs - personalized digital coupons with offers based on individual's shopping behavior. I find this to be extremely helpful for me as I don't have to always wait around for something to go on sale. Safeway is now able to offer me coupons for things I often buy so it's a real plus for me and for them. They are so clever with this addition. - Self-checkout is great! CONs - The same PRO above also has its flaws. Safeway now forces people to have to go through multiple places to find deals. You have the regular weekly sales, the personalized deals and the digital coupons. Now shoppers have to search through different locations and have to manually add the digital coupon deals in order to apply the discounts. Maybe over time the system will be more streamlined allowing better management for the consumers. Other than that, I am happy with Safeway. They are really stepping up in keeping with new technologies in order to stay competitive. Kudos to them! read more

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At the beginning of the pandemic, it seemed like they had their act together - multiple lanes open, getting people out quickly, and ensuring that the store wasn't too crowded. Now the lines for open lanes extend all the way to the second half of the store, and two lanes are open with 15 people + in line. This is not a one off, it has happened nearly every time I've come in the last few months. Different times of day, different days of the week. They obviously no longer care a bit about safety. read more

Safeway - Grocery Near Me - Sunnyvale, California

We've been happier with this Safeway lately. They have wonderful fresh French bread. We get it when they announce that it's coming fresh out of the oven. Wonderful! The self-checkout is always a pain, as there are always glitches with the machine thinking something is in the bagging area and you have to move it and get an employee to help sometimes. I've learned to lower my expectations regarding their sandwiches. Their deli section just isn't stocked well. About 1/3 of the time it is sufficient. When it is, it's great. I love that there's a bathroom in the store Starbucks. That's a big draw. Definitely influences our decision to continue shopping here. read more

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After the gym, I sometimes stop into this Safeway for my immediate grocery needs. It's big and has a great selection. I can't think of anything I've needed that they haven't had (that can typically be found in an American grocery store). It's a big store so you can plan on quick trips taking a few extra minutes. The last time we stopped in, a really friendly cashier named Lena helped us. She coo'ed and played with my little boy. That always makes a mama happy! Hope she's doing well! See ya there. read more

This safeway is like any other safeway. Upon entering, the bakery is on the left side, the produce on the right, and the meats and fish in the back. Most importantly, the alcohol is also on the left by the bread. This place is well stocked, and the prices are reasonable.... like any other safeway. I found the wine selection here to be a bit better than the one on homestead. It's also much more inviting... the alcohol section that is. read more

It is open 24 hours Shelves are well stocked the parking is plenty it has a Starbuck they have food court - Chinese food is average, the chicken is great read more

This place is expensive. They switched the deli to Boar's Head and everything is at least $10 a pound. If and when they stock Di Stefano burrata it's 11.99 a package and not fresh (WF has had it for 9.99 for the last year). Lines are long thank goodness for sales on Ben&Jerry's and the cheerful checker Kevin or I wouldn't go there at all. 4/13/18 Update* They put a TV in the middle of the waiting area for the deli (you'll definitely be waiting because they only have two employees working the whole prepared foods section at lunch on a Friday) to try to sell more Boar's Head. Seriously annoying listening to the epic ham slicing music looped over and over. You might sell more product if you had more employees present to help the paying customer. Why is the kid working the express lane moving so slowly? It's the EXPRESS lane let's see a little pep and urgency! Really feels like this Safeway is just looking at the numbers and has forgotten about their customers. I'll be going to the Safeway in Santa Clara on Homestead as much as I can moving forward. I'm done with this place. read more

I cant recall if this was refurbished or built as one of the more modern Safeways. It is gigantic with a Pharmacy in the back. Large prepared foods, large fromage area, boozes, produce, housewares, meats, seafood. Just about everything. Even a near retail size Starbucks. Grabbed a bunch of bulk iced tea on sale for the week. Liquid refreshment for the win! read more

Safeway - Grocery Near Me - Sunnyvale, California

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LOVE this new Safeway! Spacious, clean, and parking isn't as complicated as the one about a mile down the road. I think the best part is the Starbucks Cafe. It's huge. Plenty of seating and Wifi! The aisles are spacious and since it's really new, everything is clean and well stocked. They have a US Bank teller inside too. read more

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Employee wanted to "ban me forever" and called the police... I encountered a homeless man outside of Safeway yesterday and denied his friendly request to buy him some juice. Afterwards I felt bad, he had asked about my day, had a nice demeanor and really just wanted some juice. Tonight, after purchasing my groceries, I found the homeless man outside reading a book, after a friendly hello and an exchange of names I offered to buy Mike some food. After we filled up a hand basket and paid for our food, an employee named Jose confronted us on our way out. Jose proceeded to tell Mike he's not allowed here. Jose was quick to come to conclusions and was surprised when I stopped him from harassing Mike. Jose told me to leave and that he's not talking to me. I told him that Mike was with me. Jose said he's tired of him begging for food. I clarified that I was the one who offered to buy Mike dinner and that he was kindly reading a book outside. I affirmed that the two of us were paying customers, minding our own business. Jose continued to confront us and told me that if I didn't leave he would ban me from the store and call the police. I told him that we wanted to leave but he was the one who stopped us. Jose proceeded to call the police so I stayed to talk with the officer. After Jose told the officer that Mike was pandering, I clarified the situation and the police ended up leaving without citing Mike. I understand how easy it is to judge someone based on their appearance. I get that Jose probably had reason to make those conclusions based on previous experiences, however, there was no reason to escalate the situation and make it an incident. At the end of the night, it was a waste of the officer's time, Jose/Safeway's time, and now they have an upset customer. I hope this was an isolated incident and that it was simply just an employee who deviated from an established training program. read more