Utter trainwreck of a store. Poorly stocked, not particularly clean, customers wandering looking lost, unbelievably enormous line that stretch all the way around aisles and back - with only one line open and no-one on the intercom calling for help. They just simply do not care about customers' experience. Add to that Safeway's absurd prices and I'm never going there again. There's a Trader Joe's a few blocks away, which has far higher quality merchandise, is cheaper, and where they know how to manage a checkout line. See you there. read more

I asked the Safeway staff how long do they give you after you have made your purchase before the shopping cart wheels are locked. 10 minutes! No more stopping for Starbucks, need to leave immediately after purchase. read more

Some of the most unprofessional service I ever encountered at a Safeway store...I wait in the ridiculous long line for self checkout...as I'm about to go to the next open self checkout register...the woman working up front decides to let an elder gentleman cut right in front of everyone who've been patiently waiting in line....after that I decided just to leave the items I was going to purchase on top of a closed register and leave....no excuse whatsoever for these overly long lines and the lack professionalism. Time to call corporate. read more

Called their customer service number and placed an order for a sandwich platter to be picked up the following day by noon. Went in at 1 pm and they have no record of the order. Called the customer service number back and the representative tells me, "I'm looking right at your order." Does me no good, does it? I found the staff at the store to be rude and indifferent regarding the matter. Should have gone to Nob Hill, and so should you. read more

Holy crap. This place is huge. Like "height of the Roman empire" grand. After having shopped at the crappy, dingy little Safeway on Morrisey forever, walking into this place was like an awakening. Like a mad grocer's hallucination. There's a huge selection of fruits and vegetables that are inexplicably much fresher than the usual rotting Safeway fare. Gigante selection of wine and beer. There is a "nut station" where a girl is *hand roasting* various flavored nuts. You can custom grind your own peanut butters from different nuts for crying out loud. Recockulous. One gripe, the Mexican and Asian food products are crammed into one quarter isle. Meanwhile, water (water!) gets an ENTIRE isle. Id like to see a lot more "ethnic food" products. Other than that, this place is, well, nuts. That said, there will always be a strong niche for the small, "boutique" market in Santa Cruz. Local cheeses, breads, wines and meats (Corralitos!) that can be found at a Shopper's Corner, for example, just can't be found at a behemoth like Safeway. read more

This is a fantastic Safeway. Parking is always available, the staff is friendly and the place is clean. The indoor cafe tables are great places for late night studying and outside there is a power outlet for emergency phone/laptop charging. There is a public restroom, which is nice. Safeway shopping requires some restraint. Buying only sale items saves money. The sales shift around so frequent trips seem to happen a lot. There is an ad in the paper with all of the sales. It helps. For anyone not worried about expenses the store has pretty good variety. For those who mooch as I do...sampling grapes is pretty guilt free, there is always a bag open. The employees don't seem to mind me eating out of the bulk food grate either. Not the bins, just the grate above the bins. My only complaint for this Safeway is about the Jelly Belly stand. It is in a very out of the way place so a person feels conspicuous while lifting up the grate and grabbing some beans who missed their bags. Everything else about this Safeway is fantastic. read more

Never will spend money here again ever. Willing to go far further for basic needs. Safeway lies. If you attempt to have a face to face meeting with Sal or Scott, forget it. If you phone the location no one answers. Same "automated response" BS on their website. Stay away from Safeway. Make it the next big compassion less big box to belly up. read more

Safeway was my saving grace during my stay at Wellstone Center in the Redwoods. Convenient location, large and ample parking. The wine section had a very friendly"sommelier" who helped me select her favorite wines in the area. She also convinced me to buy a six pack since there's 30% off 6 or more bottles for a limited time. Also took advantage of some of their prepackaged foods. Salads, sandwiches -- all delicious and if you buy two or more, there's a discount which always helps. There's sometimes a wait for a cashier, which can be a drag. Not enough cashiers. They offer free wi-fi though to help you pass the time you spend in line. read more

I normally wouldn't review a huge chain grocery store, but I have to make an acception for this one because of the awesome staff! I do wine promotions in this store, and can't believe how organized they are and how well they treat me. Charles is the wine steward, and he is AWESOME! He will give you the best advice about wine, is uber friendly and an all around cool guy. Seriously, he is the shit! The deli & seafood folk are great too, so helpful and happy. Did I mention I do wine tastings here? Wine tastings in a grocery store?! I know, I know. I hear it a million times a day. So yes, every weekend this store has free wine tastings. So that is pretty cool too :) If you're going to shop a big box grocery, do it at this Safeway. read more

I wanted something quick and fast but not drive through. Came for one of their ready to eat meals - they have a great deli. Tried to sit in their dining area. No one was sitting in the dining area - probably because every single table was disgustingly dirty, as was the floor. Overflowing trash cans. I had to move a Halloween decoration off of the only clean-ish table in order to eat the meal I purchased. Someone needs to clean this place up. read more

I've picked up 7 prescriptions from Safeway Pharmacy on 41st, and needed maybe 20 visits to do it. This place is more like a Monty Python sketch than a real business. I've had everything from "Sorry we closed the till already" (8 minutes before their published closing time) to "Sorry we don't have enough statins (one of the most prescribed medications) in stock". Today I checked online that my prescription had been filled before driving there. When I arrived they couldn't find it. "You'll have to come back in twenty minutes." Twenty minutes later with the medication in her hand "I'm sorry we cannot let you have this because the pharmacist has gone to lunch. You'll have to come back later." Guess what? I don't have to come back later. I'll take my business elsewhere, and I suggest readers do the same. read more

One of the more awesome Safeways- Of all the safeways in santa cruz this is the best. The Morrisey Safeway is absolutely horrible and the west side one is full of UCSC hippies. This is the most normal of the two. its management keeps the place clean and tidy. read more

Safeway - They make fresh sushi! Pretty darn good! - Grocery Near Me - Soquel, California

I am so happy to have something nice to say about this Safeway location; it has been awhile since that has been possible. Tana, in the deli department, to the rescue! What an exemplary model of wonderful customer service. She was helpful, courteous, personable, and professional. It is obvious she is a people person with strong communication skills. Safeway 41st might become an above average store again if more people like her were hired to work there. Safeway gets my 3 stars for Tana ( her customer service was 5 star!), stocked shelves, and a good sale on cinnamon Life cereal. We ran in for one item from the deli and decided to fulfill our list because Tana gave us hope that this store is making a comeback. Kudos. read more

One of the conveniences this Safeway offers is a Starbucks, there is also a Starbucks store across the parking lot. I always order the same thing, a chai latte with 10 pumps for a Venti. The Safeway Starbucks wants an extra $.60 for the extra pumps. The Starbucks rule is if it is a part of the drink, except syrup and espresso, it is free. So if you like a caramel frap, and want extra caramel on your whipped cream, it should be included. At any normal Starbucks store, it has Never been questioned. But they need to train their kiosk employees better at Safeway and Target. So I went across the parking lot on principal and saved $.60. So much for that convenience!!!! The store itself is average. Red bell peppers are $2, and a green bell is $1.50. At Trader Joes, $1.68 for both. Safeway offers a variety on standards, but their pricing can be high. read more

Glory Hallelujah! We have a full sized grocery store in Santa Cruz. Good staff. Clean, big store. read more

Don't get me wrong Safeway is my store I love everything from there, specially the self service they have available for everyone. If I would choose to shop at a store, Safeway would be my number one store to go to. Today I experienced something different, as I was waiting in line for the self checkout, (I was next)the lady working at the self checkout came to the front of the line and said to wait that there was someone else in front of me, she asked her to come to the self checkout line closest to Starbucks and the lady answered that she was already working on her groceries at another booth, so the the worker Cheryl or something like that wanted to let the person behind me go before me. Like Really‍, good thing the lady said I was next, anyways she had no other choice but to say ok go ahead. So while I'm checking out my light starts blinking due to a cantaloupe so instead of coming to help me she just stood there not wanting to help me. Soon after someone else's light starts blinking and she walked to help them out, then returns back to her spot trying to cover her name up, not knowing I had already seen it. I definitely felt like I was somehow being discriminated by her, it felt awful, but she didn't care so that's why I decided to write about her on Yelp. read more

Safeway is average for groceries, but this Safeway is special for me because of one specific reason. I have a slow satellite internet connection at home, and so when I download TV shows, music, updates, etc. - I usually need to find a place in town to use a faster internet connection. Well, while I was shopping with my wife last week, I walked around the whole store with my computer to test the WiFi. To my surprise, the signal worked all throughout the store. This means that when we shop here, we can download things while shopping instead of going to the Starbucks across the way - which for some reason downloads 3x as slow. read more

I'm pretty sure I had come to this Safeway not too long after it first opened, cause it was so brand-spanking new. Huge interior and plenty of parking in the front lot. I hate to say it, but it has a Starbucks, Jamba Juice, DVD play kiosk, and even Wi-Fi to top it off. Anyway, I think I had bought a little too many things after browsing through the store. Not a good thing, big Safeway's could have that effect on customers. The location is really good because it's right off Highway 1, obviously near the Soquel/Capitola border. Most of the people working here were friendly, but I'd have to give them 4 stars because they are still a Safeway. I don't think any Safeway can deserve a 4 star rating from me, especially if they house a Starbucks inside. read more

I wrote a review previously and this is an update. I shop at various grocery stores. The very best quality and chains. All of em. Fact: I find the check out clerks at Safeway remain the nicest, kindest, professional and they still make my day. This particular store is huge and you would think, non involved robot staff. Nope. They are personable and somehow, make me feel important. They are more professional, pleasant and never, ever have an attitude. Amazing surprise. Continue to be so thankful for great customer service. read more

This review is for the cake/bakery department. I ordered a full sheet birthday cake from them recently - they were very helpful during the ordering process, which was so much appreciated. The cake we picked up looked great and tasted great. Some cakes are so dry - this one was moist and had a lot of flavor. Thank you so much to the bakery department! It was great! read more

Every time I go here the line is 20 minutes long and only 3 lanes are open. Food prices are ridiculous, and only going up. I might as well go to Nob Hill. Time is money, and I don't have time to stand around at Safeway! read more

Nice store. Friendly staff. Deli food was a disaster: Lemon Capellini w/Snap Peas & Arugula Salad = Mostly rotten tomatoes (to bring up cost because of weight), few noodles. Clam Chowder = Tasteless. Never again! read more

I went to the Safeway in Soquel on 41st avenue, I had 2 winning lotto tickets. I checked on line and they totaled $380 (4 numbers) and a free replay. The lady at the service counter gave me $232, I said I thought it was more than that she said nope it's $232. I left the store and went home and checked on line and it said $380! I never saw the paper receipt and it was not offered to me. I am very disappointed in Safeway! This happened approximately 4 PM on Saturday 1/23/2021, read more

Worst store ever shop at Nob Hill or Lucky's. I moved from Nob Hill to this Safeway store after they rebuilt it from Kmart. It was large and confusing but had very good service. The last two years the store has fallen into a total disaster. Yesterday at 4:00 I waited 17 minutes in line to spend $202. There were 4 registers open and 8-10 people in each line. Last week there were 3 registers open and the same 8-10 people per line. I went in at 10:00 in the morning there was 2 registers open and 8-10 people in each line. Please shop at Nobhill 5 registers open at all times and they open more as the lines grow past three people. The store is one third the size it might cost $3 more it total but they have exceptional customer service. I called the No Ca regional manager for Safeway he had Sal the manager call me from the 41st avenue store. I have spoken to Sal 10 times the store needs to be shutdown. read more

I give the store 3 Stars. The staff is helpful, and know where most things are, the restroom for men is always super dirty it's ridiculous Other than that. Everything you need. read more

I have always liked shopping here but it seems the deli service sandwhich shop is going down. Well maybe its just the one worker here today. I don't know who she is but I've never myself had a bad day and treated customers the way she treated my family. It's saturday noon lunch hour. No long lines right now but she gave my daughter the worst customer service . Rolling her eyes and acting as if she didn't want to serve us. She made the sandwiches half butt and when My daughter asked to have them cut she got an attitude with her. Usually we are asked if we want them cut. Asking is no problem its just when we asked she was indignant. I hope Safeway takes these reviews seriously . read more

Thank you to the person at the customer help desk who exchanged my item because I wasn't satisfied, no receipt or questions asked. I didn't know if Safeway would trust me with my story since it is a large chain, but they did and that makes me respect them and want to keep shopping there. read more

The slowest checkers in the county or completely under staffed, either way I remember why I don't shop there. Any other grocery store will get you out in about 5 minutes, not Safeway, it might be 15 at best. Horrible service. read more

I went in today around 2:00 pm, store was packed, lines were super long. I stood in line for 30 long minutes. Julia the cashier was friendly but she was literally falling asleep, she seemed super tired and no energy to even hold a conversation with me. The bagger was extremely slow. If you know your store gets busy around this time why can't you guys open more registers. It was sad how this elderly man behind me left his cart full of food and left, walked out... he told me he could't stand in line any longer that he had problems with his knees. Soo sad. That cashier Julia with all my respect needed eighter a Red Bull or a strong coffee . I don't plan to visit this location. Store was clean, stocked, but customer service sucks. read more

Just ok. This location doesent offer a whole lot for folks wanting to sit down. No microwave or toaster for customers to use. I like to come in sometimes to eat and catch the wifi but not a good place to do so. No plugs either. Bummer. Overall the store is just ok. I like the Mission street store better....places to sit, use microwave, get wifi, and chill out. Seems like it's bigger too than the 41st store. read more

Most all Safeway stores are very good. I mostly visit the one on 41st. They have a full range of items. Their bakery is pretty much void of gluten free but they have a small little area in a freezer of gluten free. Elsewhere their gluten free is very very good from crackers to candy to freezer food. In the big freezer section they do have a good selection of gluten free and dairy free desserts. Prepared frozen main entree foods that are gluten free most all have preservatives. One really must read labels. Very nice produce area well kept nice organic selection. No gluten free fresh pasta. My one complaint and they are well known for it is for their long lines. Even for the check yourself out line. Pharmacy is good with friendly people. I just found they do have a little waiting area. Never knew that, it's behind a door. read more

They do offer the same thing as any other Safeway would especially at the deli the lady was super friendly and gave us a piece of their style hot pocket. It wasn't fresh and was probably there for a few house. I got some chicken strips which were so so. We got our things we needed to start a fire at the beach and the grub we which consisted of soda, booze, a few 1 foot long sandwiches, chips and the hot deli items. read more

When this first opened, and I went in I thought Holy Cow this place is HUGE! and there are way too many choices! But as I continue to shop there as it is so conveniently located on my way to and from work I find my self depending on this place more and more! They have a Starbucks and Jamba Juice inside! They have a peanut bar where you can make fresh peanut butter! The deli is huge with an olive bar! They have a fresh fish section, and they have a bakery! They have a pharmacy, and I can even get firewood here too! Last but not least they even have a great selection of Micro Brews! So my first impression has changed I'm glad it is big and has everything! read more

Pharmacy: The pharmacist is outrageously rude to most customers. He stands behind his counter about six feet from the front counter. He discusses all medications with customers from back there. Everyone walking by shopping knows exactly what meds you take and issues you may have. He yelled at me when he ran out of my medication and I wanted more info on how to get it elsewhere. It took five days for them to get it in stock. He yells at the elderly as well. Do yourself a favor and find another pharmacy. read more

I now know of 3 people who have gotten their credit card information stolen right after using this gas station. I suspect there are more people. read more

This store is going downhill, fast! When I moved to Capitola a few years ago, it was my go-to market. Now I'm going to Trader Joe's, Target, Nob Hill, pretty much anywhere but here if I can help it. The big reason I'm unhappy with this place is because their service is just the worst. Every single time I go, there are maybe 2 registers open (that aren't self check-out) and the lines are ridiculously long. Stuff that is supposed to be on the $5 Friday special (on their flyer) usually are NOT when I actually go in to the store on the advertised day. I've written complaints to management about their bakery being inconsistent, their lack of service, and their delivery drivers not giving a crap about parking in someone's driveway that's not theirs, but the biggest issue is seriously the lack of people working there and how little they care about other people's time. The best part about them is probably that they carry local beer and have relatively decent booze prices (the reason for 2 stars instead of 1), otherwise I don't even bother anymore with this place. read more

This Safeway does not seem to pack people's grcoeries. My last few trips there--emergencies, really, as I usually pick other stores--the checker has no packing assistant. She even knows she doesn't as she pleasantly says "I'lll just pass your items down the line. Is this Pak N Save, without the discount? Is this U Pac U Savve without the discount? No, no discount The union workers just expect us to be their slave. I will avoid Safeway as much as I can. Whole Foods, Trader Joe's, Deluxe Foods (in Aptos) all have attentive baggers. If Safeway wants to go the 'You Bag It, You Save" model, then they'd damned well better start offering those kinds of discounts. read more

brand-spankin'-new, and really nice, and really BIG. First one I've ever seen with its own Jamba Juice inside -- and that's in addition to, not instead of, the Starbucks. read more

I go to this Safeway pretty regularly and it is huge. You could get lost inside trying to find one item. If you don't know exactly where your items are located, bring your walking shoes because you might be there a while. Other than that, staff are friendly, the deli is great and prices are reasonable. read more

Driver arrived 40 minutes early, and I was not yet ready for the delivery. I accepted it of course. After unpacking and putting it away we realized the spinach was moldy and the half and half was expired and chunky. I went to the local Safeway on 41st ave on Monday And spoke with the front end manager who told me this is not her problem, all delivery orders go out of a different location. I asked for any contact info or what I should do, she repeated this was not her problem. We specifically stopped shopping in that store because the customer service is SO bad. Sorry to complain, but no one at Safeway seems to care. We will most likely order again as I am a very busy single mom and don't have very many choices in our small town. Please pay closer attention on delivery orders, we don't want the old nasty stuff that we wouldn't choose if we were in the store. Thank you. read more