Normally service is good. Last week I experienced two very rude employees. A young woman was stocking a shelf I needed something from. I waited until she finished the area, she saw me, she continued to block me. I said excuse me, I need this. She mean stared at me, said nothing, then walked away for a moment. When I checked out, I placed four of my bags on the counter for the checker. He filled two bags to the top, way too heavy for me. I told him they were too heavy and proceeded to take items out and fill the other two. He said "We're not mind readers you know!" How very rude he was! I'll be sure to stay away from those two in the future. read more

No lines for a gift card today. Thanks. Made mom happy for easy purchase. And on a Sunday. read more

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I enjoy shopping at Trader Joe's, the vibe is overall great. The prices here are nice and so are the products which is why I enjoy going all the way to Capitola just to shop here. Their frozen food is delicious. Most of the staff here are friendly but there's a couple who seem to be annoyed at all times. Today I experienced a rude cashier who scanned my items and just threw them towards the bagging area. I'm not sure if it had anything to do with my family speaking Spanish since I can't think of anything we might've done to upset him. We stood around patiently waiting to pay as any other person does at the register. It was a tall older man who seemed to be around 50 with grey hair and black glasses, so look out in case he's your cashier, make sure to speak english so he doesn't mistreat you. read more

Trader Joe's - The entrance of the store. - Grocery Near Me - Capitola, California

Best Overall Trader Joe's in the Bay Area! This is absolutely one of my favorite Trader Joe's in the Bay Area, from the layout to customer service, freshness, quality and product placement it's all utterly fabulous and then best shopping experience you will have. Atmosphere and customer presence are far more pleasant and relaxed than other locations for the most part due to the leisure feel of the Capitola by the Sea. The population of customers are laid back surfers and retired elderly individuals, no panic, no stressful race through the aisles, you can browse and look at everything you please and really enjoy your trip to Trader Joe's. read more

Trader Joe's - Grocery Near Me - Capitola, California

Really big store. It was busy when we shopped. All the usual goodies plus a few nuggets of what seemed to be unique offerings in contrast to the other locations. Bonus for a large parking lot with plentiful parking. Staff was super friendly. It was so nice to have ample room for shoppers and their carts. read more

I was that person that ALWAYS bagged my groceries, ALWAYS. I began to notice that the staff at TJ Capitola stopped saying "thank you." I tried over and over, different checkers and still, no thank you at all. I stopped bagging my groceries after I called and spoke with the manager who said, "oh, thanks for letting me know, have a good night." A few days ago I was shopping, put my bag on the counter with my groceries and the 20 something checker looked at me and said, "would you like me to bag your groceries for you?" At first I was not sure I heard him correctly so I said, "I am sorry?" "Would you like me to bag your groceries for you?" I said, "that's your job, right?" Dirty look I got but he did his job. Since when has it become my job to do your job? read more

Trader Joe's is a great store with lots of specialty food items, many from all over the world. The vegetables are always fresh with a large selection of organic food. Their team members are super friendly. I live in the neighborhood, however their team members are friendly and courteous to all of their customers because they are genuine and conscientious. The have a wide range of beer, wine, and hard liquor as well. They also sell cut flowers, greeting cards, and paper goods. They were even recognized on Bill Mahr's Friday night show! So, be sure to stop by and pick up a few of your favorite treats, a frozen meal, or a fresh sandwich. I'm sure that you also will enjoy their very inclusive, Fun environment! Enjoy! -Susan in Santa Cruz read more

What a great Trader Joe's location! While getting my hair done in Santa Cruz, I decided to stop here on my way home to pick up a few items. And avoid the traffic on Highway 1 heading south. The first thing I noticed, huge wide open aisles. Like wow! It definitely makes the shopping experience more comfortable as we all try to maintain social distancing. The pandemic is NOT over, BTW, anyways, it is taken seriously here, as well at other Trader Joe's, and it is much appreciated. The parking lot is large and has plenty of spaces. I didn't spend too much time shopping here, I only came for a few items, which I quickly found, and peaced out! If you are in the Capitola area, need some items, I highly recommend this TJ's. Cheers and happy Yelping. read more

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All the staff are so sweet and accommodating. It seems as though somehow they're still keeping their prices manageable despite a lot of the other grocery stores! read more

I love Trader Joe's. They have reasonably priced, high quality goods. Yesterday when I went in to buy a few things, I returned a container of hand lotion. The dispenser had failed and I asked to get half my money back. The man who helped me told me to get a replacement bottle of hand lotion. I love their replacement plan, "try it and if you don't like it--get your money back". I also love that they have quality products, and they don't have too many choices. It keeps their stores smaller, and makes shopping easier (in my opinion). read more

Trader Joe's - I love the sea based artwork at Trader Joe's. - Grocery Near Me - Capitola, California

I always enjoy going here and finding new products and new favorite foods The people are always very friendly and I can always find what I need. It's always a little busy but that's OK. It's understandable. I understand. It's always Trader Joe's. read more

Food choices excellent, service was efficient and friendly, yummy choices for many types of food with fun descriptions. I like the New Product shelf. read more

Just left TJ's Capitola. Irritated. I brought in a couple of my own bags . Dina started checking out my items, tossed my bags on the counter & said here ya go, motioning for me to start bagging groceries. Mind you... I don't work here . I filled my bags & stopped, thinking she'd do her job, but no. She plopped some of TJ bags in the counter and continued to pile up items on the counter. AND when she was done she just stood there expecting me to do her job & bag the rest of the items. Luckily another employee finished bagging. Btw.. i just had surgery and am not supposed to lift my arms up OR lift anything heavy. This lazy rude gal wanted me to do both on my way home to ice up my surgery site . read more

Love Trader Joe's. Good pricing but limited selection. Luckily there are two good stores close by! read more

Crowded and they don't have everything you need. But the best places to shop never do. I love TJs. Good and unique products. Nice and helpful employees. Parking can be difficult, especially for someone in a wheelchair who needs extra room - always have to park far away. read more

I have been shopping at this store for over 25 years. Trader Joes is a great example of a good business with consumer-friendly, ethical business practices. While all the corporate stores gouge on food, Trader Joes prices have stayed similar. Most of the food is minimally processed, healthy and far superior to what we can buy at Safeway. The workers are great and seem happy to be working there. Ive heard they are above average for pay & benefits. My son used to love finding the hidden toy and getting stickers as kid. I honestly think TJs deserves the Freedom Medal for not taking advantage of consumers & over-pricing goods needed for survival. They are super cool about returns and have always been friendly to people with disabilities. In fact TJs is one of the few businesses who will employ people with disabilities locally. My sister has an intellectual disability and could always rely on TJs for affordable, healthy food on a limited income. She is always treated with respect as a shopper. Due to a lack of services for her we are moving to another state. I will always miss this one, my favorite store. I look forward to finding TJs in our new home! read more

I love Trader Joe's however, this Trader Joe's is probably my least favorite. They tend to not be as clean. And they tend to not have anything. read more

I love Trader Joe's overall in reference to their products and prices . What I do not like is the customer service Every time I have had an issue or question and approached the customer service desk. I feel rushed and I feel like I am bothering them . Never a smile or good morning from the staff . I used the restroom and as I came out . I was approached by a female employee aggressively to pull up my gator mask . I reputed her to the service desk and again the man behind the counter could of cared less. When checking out. The cashiers are not friendly neither with there instructions of checking out . The people who give you the carts when entering the store are the only polite personal . I frequent the store weekly and have seen this behavior on a weekly basis read more

I usually avoid all stores a couple of days around Thanksgiving. We were vacationing in the area and I nervously headed in to get some groceries the day after Thanksgiving. It ended up being not too bad. Nice to be in a the familiar Trader Joe's even in a new location. You can count on great, healthy choices and good service. Kudos to TJ for being so consistent! read more

Convenient location and easily accessible for someone who is not from the area. Basic Trader Joes with spacious layout. No lines when I checked out. Cashier was courteous and quick. Can't complain. read more

The employees here are actually taking this pandemic seriously. I will wait in line for how ever long it takes for the overall safety of myself, other shoppers, and most importantly the super friendly staff at this store. I have never once had a bad experience here, all the negativity I've heard is due to the longer wait to get into the store. That is due to their very thorough process they have to limit both the amount of people in the store and to keep everyone safe. As well as the time they are taking to properly disinfect carts, sanitize their hands, and clean the check out area properly. Cannot thank this store enough for providing a safe place to shop during these difficult times. Your efforts are noticed and very much appreciated, thank you! read more

I don't have a Trader Joe's in my community, but I make special trips to shop there. I especially like to get cheese there. I can't eat cows cheese, so I but goat and sheep cheese at Trader Joe's! It is more reasonable and has a better selection than my local stores. Overall, I would to the majority of my grocery shopping here regularly if I lived close enough to one. I love their bread section, frozen section, nuts, meats, produce, snacks, etc. The only parts of the store that are limited are the baking section and coffee. Much of what they carry is the Trader Joe's brand which tastes really good and a good value. They have a limited spice section, but I love several of their spice blends. read more

What's not to love about Trader Joe's. Ah, yes, they do not carry beans and they do not carry raw cacao. I made this my first stop in Santa Cruz on a Sunday morning. I had one thing in mind: dinner. I needed to decide on what to cook seeing as how he left the decision up to me. I don't know what he has in his pantry nor did I make a mental note of the spices and seasonings he has but I went w/ something purely simple and healthy. I chose to make turkey meatloaf. Anyway. This Trader Joe's is spacious compared to the 2 that I frequent to in my area. They offer the same things as the other locations but the one thing that stood out to me was not the excessive amount of pumpkin things you can buy but the ladyfingers that just showcased in time for the holidays; it's tiramisu time! Staff were friendly. I had no issues except that when it was time to pay, my card did not go through. The machine froze. I then swiped again then later noticed 2 identical charges. Thankfully USAA works extremely fast so I was able to get the refund in less than 20 minutes. The best part is that it's w/in a 5 minute drive from his house. This is my grocery store moving forward... read more

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For many years I have shopped at both local stores and the cashiers NEVER say "thank you". I have complained to customer service and they could care less. This level of customer service is disgusting. Is it really that hard to show some politeness and appreciation? The customers are the source of the wages and benefits! Just say thank you. We bring you our hard-earned money, the least you could do is show us some appreciation. I think the training at this company is deficient and negligent. When I get checked out at a register I feel like I'm being dismissed. read more

I hadn't been here since the shelter in place . What kept me from going in were the long lines, although there was a long line, people were able to get in after 10 minute wait. They were fully stocked, checkers were helpful. They did have a sign saying no photography or voice recording allowed.?( according to the checker, company policy?) read more

I love Trader Joe's!!!!! My favorite grocery store. I like that they have their own stuff from their own brand.

Review on Tyler K. store 0064 Capitola who was my cashier on 7-30-2021 at 3:15 pm. Money is a bit tight right now so when I was at the register checking out I had to try several different credit cards to see which would work. I ended up slitting it between 2 cards and cash. Tyler was ringing me up and was very patient and understanding. He even said sone things to make me feel better. I ended up having to put a good amount of my groceries back as I didn't have enough money. Tyler noticed that some of what I put back were ingredients that went with the other items I bought. He went ahead and paid for it for me out of his pocket. What a nice guy. I really appreciated that. He went above and beyond. Patience, understanding, empathy, interpersonal skills, and generosity were all demonstrated by Tyler today. Thank you read more

I used to love shopping at Trader Joes. I love the products and the Customer Service. Since The pandemic though the lines outside was always long and they don't move fast. Shopping that used to be done in 15 minutes now becomes 1 hour. Is this worth it? I have decided to go somewhere else like New Leaf or Wholefoods. There is management issue that this Trader Joe's has. read more

Two Trader Joes reviews in a row.. all because the colors of the freshness and foods are so yummy. I don't seem to miss Safeway and I feel I get farm ready, at flavors that rival local market produces. I like the seasonal attentions from summer to winter, from fall to spring, the colors match the delightful needs that we are given healthy options for our friends and families. read more

I'm very impressed at how well they are running this store during this pandemic crisis! They're keeping everyone safe with limited access, clean carts, enforcing social distancing and face coverings. AND, a nice young lady was passing out bottled waters to those of us waiting outside for our turn to enter the store! If you see an outdoor line, don't sweat it....it goes fast! read more

They're taking their "safety procedures" too far and if your going to behave a certain way with one customer it should be the same to all. Not picking and choosing. And don't be lazy and not grab a receipt and make a customer go under the glass wall and grab the receipt themselves when YOU ARE ALREADY TOUCHING ALL MY ITEMS IN MY CART THAT I TOUCHED just be polite and put it in the bag. read more

I'm at traders just about every two of three days and barring the crowded isles it's always an enjoyable experience. The bathrooms are clean enough though they could slightly improve but I can be a clean freak a bit. My son enjoys finding the shark and getting his treat. If he opens something to snack on while he's there and doesn't like it, it's never a problem. I know that's the policy but they don't make me feel bad about it. We enjoy saying hi to Brandy and tasting her yummy recipes and having a nice chat with John as we check out... yes we look for his line. read more

Love the staff, love the location, and almost always the other customers are pleasant. I've been continually impressed by their response to the pandemic as well. read more

This store does the best job of making shopping as pleasant as possible during this pandemic. The line to get in moves pretty fast and once you're in, there's never too many people, so it's easy to keep your distance. Plus, everyone who works there just has a great disposition. Shopping can be very stressful right now at other places, but not here! Thank you, Trader Joe's in Capitola! You guys deserve a big virtual hug! read more

The Capitola, California TJ's is our original Trader Joe's. Not nearly as kick butt as NW 185th in Hillsboro, OR (5 stars, baby!) but still pretty awesome. LOVE their dark chocolate peanut butter cups and I do not even like DARK chocolate all that much, I far prefer milk chocolate (which is also awesome). This location is back when I thought each had a theme and this one was surf boards. Duh. That is just the coolness factors of all the TJ's -- which may or may not have surfboards. I only wish they would bring back the cotton kitchen towels -- they were, ie, blue and white with squares. I still have some from 10 years ago they are that awesome. read more

Best grocery store for unique fun snacks and healthy choices. Prices are lower than Safeway and consistent (no sales). Lines are a bit long due to COVID-19 but it keeps the customers safe! Love this place!! read more

I love Trader Joe's more than I love the chocolate toffee almonds the girl scouts sell.... and that is a lot of love. When I am getting my nails did at Tracy's or finishing a day at the mally mall-- sometimes I get a craving for a snacky or I have to pick something up for dinner. When in Capitola this place is conveniently located as a "on the way home" errand from said other businesses... but I have a question WHERE IS YOUR CHOCOLATE CHAI FROM LIKE FOUR YEARS AGO AND WHY DON'T YOU SELL IT ANY MORE!! I would trade all of the chocolate toffee almonds from the Girl Scouts to be able to get that chocolate chai. Enough ranting.. the place is clean, and I have not had any problems with anything being out of stock minus the occasional soy ice cream... which I can live with. read more

This place in this trying time has got it correct. From the slight wait lines in front of the store to the care they take to make sure everything is cleaned before you use it. add that and some of the fully stocked shelves and you have a combo others should aspire to be like. Trader Joes thanks for doing it correct and being a great example... read more

My favorite location in Santa Cruz County. The staff is always friendly, helpful and you can tell them enjoy the work environment. Best time to come is early morning or late evening. If you come Sunday late evening you might not find some items until midweek when they restock. read more

Love this trader joes. All of the staff are very friendly and helpful and always in a good mood. The shelves are always stocked. Favorite place to shop they have everything you need. read more