This review is for the floral dept, about some bundles/ bouquets of flowers I bought, to put together for Mother's Day for my mom. The bundle of tulips I bought was horrible. Paid $7.99 for all the petals to fall off, off all of the flowers, such a waste of money! Make sure to double check your flowers before purchasing. read more

Always crowded; the only big name grocery store off bailey road. Sometimes I just need a few things, so after work, I'll stop by on my way home and I hate it. I don't know why it would be different. There are only 2 checkers, and the lines are down the aisles. There are a lot of people with one or two things, but there are also so many people with WIC and food stamps. Don't get me wrong, I'm supportive, but why does it take so long to have to scan each item for every certificate. We need another grocery store in Bay Point, please Trader Joe's make your way out here! read more

Worst safeway ever, low on staffing? Why are the lines always long? 5min shopping and 30 min wait in line... Ohh, let me tell you. These cashiers are taking their sweet time..... read more

For one, all the soap is locked up behind glass. Now I understand that they have a problem with loss prevention, but at least have a system established, like a call button, so that the customer won't have to go looking for a representative to open the cabinet. It took me almost 20 minutes to find someone. Secondly, I have ordered their fried chicken a number of times there, always ordered the 8 dark piece with all thighs. This time the lady would not do it at all, even when I told her I'll pay extra on the dark piece, or just charge me for the mixed and give me all thighs. That's the last time I go to that safeway read more

If I could, I'd leave this place zero stars. They always have long lines and like no registers open, the customers are major a-holes, the parking lot is a fatality WAITING to happen, and it isn't even a clean BUG FREE store to make all the BS worth coming. We trek to concord or pleasant hill rather than go here. We went there once when we first moved here several years ago and there were bugs inside the fresh cookie boxes, a cloud of flies came out of the fresh French bread, and the packaged Safeway stuff (like the buns) had little fruit flies or something read more

I'd give it five stars for the deli, but the one guy who works there Randall is the minus one. He's sooooooooooo slow at making a sandwich. There's one guy there who's good at making two sandwiches at the same time to get you in and out during the lunch rush. The Italian turkey is sooooooooooo good with chibatta bread. Hot sandwich with turkey, pesto, avocado, lettuce, and tomato. Really good. Not sure about the rest of the store, but the deli is a must. read more

Make sure to be a club member to receive reasonable pricing, never expect to get in and out of this location, wait times are horrible. This location is either poorly managed or extremely understaffed. Be prepared to spend 20 to 30 minutes at best to check out. read more

This is a review for the Pharmacy at this location. These people are wonderful, from the Pharmacist to the techs. They actually remember who you are and treat you with the upmost respect. read more

This is the WORST Safeway. Seriously, if you can get to another, go out of your way to do so. This place is dirty and the management and stockers clearly either don't care about food safety or they don't know what they're doing. Every time I shop, I find expired and moldy food on the shelves. I've found moldy produce, moldy shredded cheese, moldy tortillas, moldy bread, rotten meat, open milk. I've had to return mulitple items because they were bad. One of them being milk that I fed my baby. It was not expired, which tells me it probably got left out of the fridge and then just put back. This store is right next to our apartment so sometimes we can't get to another store easily and have to shop here. I have to carefully inspect everything now because bringing these problems to their attention has done nothing to remedy this. read more

First time buying their Friday $5 - 8 pieces of dark meat fried chicken today. It is very good. The meat and the batter is seasoned well. It's not salty but just right. Wished the batter was a little more crispy then it'll be perfect. The meat was cooked perfectly - tender and not mushy or tough. read more

I came in yesterday to place a food order of 50 piece chicken for a Christmas party today. My presence wasn't acknowledged by any of the workers and when I was finally helped I wasn't greeted at all. Person who took my order yesterday acted like she didn't even recognize me and I had to tell her I'm here for the pickup. I ordered a half and half fried and roasted and wrote down all my information needed: Name, phone number, time of pick up etc. I come to pick it up today but they had already given it to someone else. I was running late and came 30 minutes late to pick up my chicken. I don't understand what the heck the point is in putting my personal information when they just give my order to some random. Lady kept telling me "Oh you have come to pick it up in time." That to say to a customer is unprofessional and rude. I was told to just "place an order for pickup tomorrow instead." WTH? So what was the point in placing my order? My time was limited so I will come back to speak to management tomorrow. I've ordered food from the Lonetree location but I went ahead and ordered food here instead because it's closer to home and I've never had this problem. To be told that I should have come in on time to pick up my big order is what really pissed me off. I never write reviews either about a place but I just quietly left and didn't want to cause a scene so that's why I wrote this. Now need to go find someplace else to buy food for the party. Terrible customer service. read more

I am almost to the point where I will no longer patronize the Safeway store at 660 Bailey Rd Bay Point, CA 94565 It is a re-occuring nightmare to try to check-out anytime after 8PM in the evening. Last night at 9PM there were approximately forty people trying to check out with only two checkers working. No one called for more checker...s to handle the crowd. This is not an isolated incident, it happens everytime I go to the store anytime after 8PM. Aparently the store manager does not care about customer service. Last night I gave up and went to Winco where there were four checkers working. Excellent customer service and lower prices as well. Does Safeway not care about the people who shop at the Bay Point store? read more

Hate using the word ghetto but ya know. I go here when I'm too lazy to go to another Safeway...lines are usually long with no self check out. And the deli department. Seriously must you girls speak Spanish to each other and look like you really care about serving customers...pretend better read more

This is a Safeway. Your average run of the mill grocery store. But it's clean, the service is friendly, and they have a good selection of specialty foods. You'll have a much better experience if you come in the morning rather than peak hours in the evening. read more

Very sad location should not be Safeway. The product offerings, wine, meats etc. Fall extremely short of other Safeway locations. Hopefully I'll never return read more

I am giving this Safeway 3 stars only because I always find what I need any time of day, the store is clean and maintained, and there is a Starbucks inside that makes the best Cinnamon Dulce Latte. Also, I left my wallet in a shopping cart one day and called Customer Service when I had already driven 15 minutes away. They retrieved my wallet with everything intact. But i don't come here by choice. It's the closest grocery store near us. Parking is always terrible and crackheads and homeless roam the parking lot for smokes, drugs and money. read more

Why have 10 registers and only have 2 open I was in line for more than 15 mins waiting to pay for milk. I would also love to see the girls from Starbucks spend less time talking about their personal life and actually getting my order right last time it took them 10 min for a kids hot chocolate. read more

We've lived in the area for quite some time now and can honestly say for the last few months we've have noticed a huge change in personnel. Check out lines are rediculously long due to not enough cashier's. The last few time's that I've been there, I noticed different cashier's with a chip on their shoulder and not very courteous. The last visit I had on Friday July 17, 2015 the cashier wouldn't even bag my groceries. I'm truly dissatisfied with all the changes Safeway is making with this store.... So rather than being so negative. We have come to the conclusion that after all these years trying to stay loyal to our community it is time to do our shopping elsewhere. (Safeway in Concord) Cleaner & friendlier. read more

What an awful example of a Safeway. First, let me say that my family and friends who are stuck shopping there (no other nearby grocery store) call it the UNSafeway. The parking lot is full of panhandlers and thug-types. Cars race past the front of the store and patrons have to take great care to get back to their cars. Security is no help-they're too busy on their cell phones or nowhere to be found. So if you are lucky enough to get to the cart area in the front of the store, you are rewarded with a filthy area, full of debris and nasty carts that look like they've never been cleaned. Who wants to put their food in those things?? You at least count on the cart hand wipes once you enter the store to keep your hands from the grime, right? Hope you weren't holding your breath because they rarely ever fill them. Even the container that's SUPPOSED to hold them is dirty. Honestly, no joking here. Once inside the door, there is a hot food steam type counter that has food all around it on the floor no matter when you visit the store. Do they ever just sweep up here??!! The deli and hot food counter are nearby and you can always count on waiting 20+ min for help while ONE person goes back and forth between the sandwich counter and the regular deli counter. To be fair, the food shelves are decently stocked and clean. The produce area is on the cleaner side but could be larger with more selections. Meat section??? Hit and miss. I did recently witness a disturbing occurrence in the meat section when an employee (could have been a courtesy clerk) was putting back packages of meat and laughing while telling other customers that the meat was just from someone who had tried to steal it and had stuffed it in their clothes. Really, so the next person who buys that package of meat gets a product that was down someone's pants or tucked next to their dirty, sweaty body?!! And how long was the meat out of refrigeration? Did it fall on the ground? Someone clearly instructed this employee to put the meat back for sale. GROSS! If you need to use the restroom facilities, I suggest you just wait till you get home. They are disgusting. Honestly, no better than the dirty gas station variety. Usually out of soap and no towels to dry your hands. Soooo, where do employees wash their hands here?? Do they bring their own soap? Do they wipe their hands on their pants? When you finally get through this mess of a store, you are met with extremely long lines, with just a couple lines open. I have on more than one occasion, in the evening, been in a line that extended the FULL length of a grocery aisle to the back of the store. With all this stress at the cash register, you will find the one shining star of the store. The cashiers are almost always friendly and helpful despite the deplorable store conditions. How they stay upbeat is a mystery. This accounts for the one star I'm giving. The worst news of all there is no where else to go in this area. Maybe that's why the store is so bad. They have you over a barrel. My best suggestion is to get on Highway 4 and make your way to the Willow Pass Store. It's about 10 minutes away and a much cleaner and safer shopping experience. At least the store name won't be so terribly ironic. read more

Stopped by on the way home. I was hoping to stop by at Mi Pueblo but didn't get a chance, so this was a compromise. Since this place is located in a rather Hispanic business oriented shopping area, I was hoping to find some interesting cuts of meet like tendons, etc. but turned out to be just a boring Safeway with no characters. Bummer. Foster farm chickens were only 99 cents per pound so grabbed 'em and got out of there. read more

I'm sorry but this place needs a face lift or something. It seems like it is poorly taken care of. Let me start with the bathroom, which reeks of feces ALL THE TIME and is never cleaned it seems. Also the lines are long all the time and when you get to the cashier, it's as if they don't know how to converse or even smile at least. I come here as a last resort, otherwise I'd go to costco or even Rite aid if I can get what I'm looking for there. They have their alcohol locked up but one time some guys broke into it and stole many bottles of Hennessy. They aisles are messy most of the time but maybe that just happens when I'm there coincidently. I doesn't look like they mop their floors very often which brings me to the fruits and veggies which I would never buy from here considering everything I've already said. Also if you make any special requests, you can forget about anyone carrying them through. I got into an accident of someone hitting my car from behind and asked if they could check the cameras and they gave the whole run around. Not very helpful. Also there doesn't seem to be much staff walking around to help answer questions or help the customers at all. When I do see someone, I feel a little intimidated to ask a question because they don't look too happy with their job. As I've said in the beginning of this review, this place needs a major facelift. read more

Safeway has always been the go to grocery store whenever you need to pick up some chips, lettuce, milk, or eggs. If you're a club member, there are always special deals going on. Though I'm leaning more towards being a Trader Joe's fanatic, I know Safeway will always be there when I need them. read more

The store gets 3 points for employing my mom 9 years ago, and for how great it was back then. Now, it's a little shady, I personally don't go to this Safeway anymore I take my grocery needs to Trader Joe's or Whole Foods. And that extra star well that's for the characthers they have at this place, consider this morning, I was late for school and needed a magazine for a project so I waltz in purchase my magazine and during this whole time a group of guys were staring at me. So I did my best to not show annoyance and grabbed my phone and called my friend while walking to my car I hear a yell from I assume the leader of the pack and goes "see ya later lil lady", which just made me smile :). read more

This review is for Starbucks. I've only ordered from here once and both workers were extremely nice! They just seemed really happy to work there and to take my order, and on too of that the guy that took my order gave me tons of whipped cream I was very happy and will be returning soon! read more

There whole deli section is so unorganized unprofessional and messy ! Never coming to this location again

My review of this particular Safeway is based upon my overall experience for the past 14 years. To make it as simple as possible, I can say that I try to avoid going to this Safeway. It's too small, crowded, not enough check stands open especially during the crucial times when people are off work. Even though I live nearby, I will only go to this Safeway if I have to. One positive thing I can add is that some of the employees that work there are nice people. read more

The Deli service is improving, but could use a new mgr. The check out clerks are great, very kind and polite. Now about the quantity of product they are average, I would like to see more organic food, and more brands in that area. read more

Ceona was the cashier who helped me out today after work and I am not one to write many reviews but this was a horrible experience. I got in line and asked her while she helped the lady ahead of me if she could call someone to grab baby formula from the locked cabinet. I've done this before and never had any issues. Ceona waited for it to be my turn and then called for help, she then asked if I'd like to go back to that aisle, which meant me getting back in line which I did not have time for. I respectfully said no I'll wait here since it's already my turn. Had she asked if it was ok to take the people behind me I wouldn't have minded but her face and attitude showed how much she must hate her job and not want to be there. She did not listen and after she rung up one person I said again miss I don't have time to wait I need to be rung up next, she's completely ignored me still took the next person in line and then attended me. I've worked retail for 4 years and been a supervisor myself, if I was her manager I'd coach her on this because it's not acceptable. This is not a representation to the rest of the workers. read more

I was In Safeway today I bagged my items up the Hispanic manager asked me did I pay at the bakery? I said no I'm going to the front he stated he needed me to remove my items and he would walk me up to the front to pay I began to remove my items then I thought about bitch I ain't no motherefucking Theif I have always bagged my items on the floor I left the cart because it was dragging if his bitch ass thought I was stealing he should have waited to see if I proceeded out the door which he would have observed me go to the register he fucken racial profiled me I left him and the cart I'm so upset I started to spit in his face I'm going to inform the district manager read more

I shop here a lot only out of necessity. Compared to the concord one this one is way below it. Sometimes I am waiting in line for the cashier for what seems like 30 minutes because of lack of cashiers during the 3-7 time frame when every one is coming home. I wish they had an automated checkout system. read more

I like this Safeway. Mostly because its convenient location. But there are only a few people that make this property worth going to. Erin stands out the most. She used to work at the sandwich bar, but has been moved to the Starbucks station. She is always nice and makes my coffee perfectly. read more

I used their floral department to do my wedding centerpieces and could not have been happier. Kellie, who is the manager in the floral department was wonderful to work with. She took very good care of me and was just as concerned about my wedding flowers looking as perfect as I was. Two weeks before my wedding she checked, and then double checked and then checked again her order to make sure I had enough flowers and some back up flowers to make sure everything would be perfect and it was. A few months before my wedding, I had changed my mind several times about what I want and she was very patient with me. Kellie researched several flowers for me and gave me plenty of options, to help keep my budget down, which was very considerate of her putting my wants over her sales quota. Kellie even did a mock centerpiece for me just to make sure that we were on the same page with the design. My $45.00 centerpieces looked like the were worth $100.00. I honestly don't believe that a high price florist could have did a better job. I was amazed and in love. read more

Hmmm I'm pretty torn on this Safeway. The employees are so so nice. They're always so friendly and helpful. But the place itself is always so busy and the lines get crazy long. I actually just feel bad for this store. It's the only grocery store around that serves a fast growing community where houses keep getting built. Of course I think having another grocery store would be helpful but in the meantime it seems like management needs to have more staff available. Lines get so long and only 2 or 3 check stands are open. It just gets ridiculous. I feel bad for everyone. I live in Pittsburg and am a strong believer in supporting local businesses but this is often one I skip due to the frustration with long lines. read more

Safeway's are pretty pricey make sure you're a club member . The sandwiches are great go in the morning to avoid long lines !

This Deli definitely deserves all of its stars. The staff are all very friendly, fast, and it is always a pleasurable experience to get a sandwich made here. I don't know how they do it, but they always manage to take their time and make your sandwich.carefully while still making the sandwich in a timely manner. I come here very often, and I won't go anywhere else for my sandwich because my sandwich is always consistently delicious! read more

Only big grocery store around my area & the worst anytime to check out sometimes will take 30 minutes. They need to hired more people.

Worst Safeway I've ever been to. Lines at 8 pm are a 30 minute wait. This is bullshit

hey safeway, your security guard is hella useless, somebody just walked out with a bag of pedigree dog food.. and ur security guard is just starin on his phone while standing in the front door.. #fail read more

Mike in the seafood department is the only worthwhile employee I saw my entire visit. The man at the deli counter was rude and barely spoke. Same with the cashier and bagger, both of whom looked to be stoned or completely miserable. The "thank you" was mumbled and barely audible and I was not even greeted by him...even after I said hello to him. Other locations are much more friendly. Perhaps I will stick to Trader Joes even though it it further away. Work on your customer service. read more

I love this Safeway! Such good customer service. I live nearby and come in often. Cashiers Patricia and Joanna always say hi to me they really make my day! read more