Go to Safeway Mililani very infrequently- I prefer Times for many reasons but sometimes you forget. Then you remember when you go to checkout. Headed for the "Express Line"- light was on but no one there. Eventually an employee who may or may not been on her period sauntered over without even a greeting or an apology and checked out my purchase without even an acknowledgement of my presence. No gratitude, no goodbye, nothing. As I was leaving (for the last time) I noticed that she did not greet the person behind me either. Aloha Safeway Mililani and Good Luck- all supermarkets carry the same things- its customer service that makes the difference. read more

July 16, 2021 We stopped at the Mililani Safeway because we needed to pick up poke for a birthday dinner. Our favorite, the tsunami, was all out. That is the only poke I ever buy from Safeway. We asked the girl if there's any way she could make us some tsunami sauce and just mix it on the garlic ahi poke that was there. She refused saying that's the one with the most ingredients. We proceeded to order what was available. and after picking 6 different items I was still feeling bummed about the tsunami so i asked if the spicy tuna sauce was hard to make and if not if she could please make some for us. She mumbled, "not really, i guess i can make it now." We very gratefully thanked her and then immediately regretted it. She grabbed a mixing bowl and slammed it down, very aggressively scooped the poke out of the chiller, turned around and slammed the bowl onto the counter behind her and made a lot of noise mixing the sauce. Well, she was obviously pissed that she had to spend all of 2 minutes to make us happy. She should've just said no like she did with the tsunami. Kid's nowadays severely lack any kind of customer service skills. All they have is that self entitled attitude of theirs. From now on I will drive a little further to Foodland since they are a lot friendlier there. read more

I love Safeway Mililani! Meat selection is always top tier. I like to shop early morning due to social anxiety issues. Ian on staff is aware of this and always goes the extra mile to ensure my comfort and satisfaction. I truly appreciate the friendly attitude and professional service. Thank you. read more

I love Safeway. Well its so close to my house. And its 24 hours. Shopping those late hours are the best because no one else is there! I have the whole store to myself. Its nothing like the Kapahulu one but still better than the Salt Lake one. The staff is friendly and helpful. Yesterday I just seen one of the cashier has "Yo hablo espanol" under her name tag. Never seen that before. That's awesome. I guess there is a lot of Spanish speaking people in Mililani? This Safeway location has CHOKE (plenty, a lot) parking stalls. Love that. They are repaving and repainting the stalls right now. They also have an in store Bank of Hawaii branch. Which is open till 7pm! How awesome. Kill 2 birds with one stone for me. No need to travel to the BoH near The Shack. read more

I should start with the knowledge of the area : Mililani Town. We have 3 major grocery markets here in town : Times, Foodland, and Safeway. With that said, I would like to point out some good and bad in relation to Safeway compared to the other two markets. Safeway Good : Lots of parking. Quiet easily accesable road to store Next to Longs They have a vast selection of bakery items There are short waits in line. Safeway Bad : Expensive No real deli So, with this said, it is a viable option and alternative to the other markets in the 1 mile radius. You can find things here that you can't at the others. For example : Diet Arizona Ice Tea. It's well lit, clean, and not crowded. I'd say it's a decent market.... just be warned that its expensive. read more

First of all, this Safeway is great if you are needing some munchies in the middle of the night as they are open 24/7. The store is clean and the cashiers are all very nice, friendly and willing to help however they can. There is ample parking space which is nice also. Cons: Safeway is SO expensive; especially compared to other markets in the area. My only other complaint is that a few weeks ago, we went in to buy some juice. When we got home, we realized the juice had expired 7 MONTHS AGO! What was it still doing on the shelf? Apparently their stockers need to kick up their game a little bit and keep their eyes open. Other than this one experience, I like this Safeway. It's close and convenient. A bit pricey? Sure...but all in all, not a bad place. read more

Idk what's up with the cashiers at this location. Makes me really miss the Safeway in Kailua. Visited this store last night for 2 things and at peak hour there was only 3 cashiers working and like 10 registers(wtf is this? Wal-Mart?! So we hop into the express line and the cashier was not only slow but she was almost shouting the totals out at people. So awkward!! not to mention she came to work with a busted lip and gashes on her face. I don't even know why her bosses let her work. Then the visit prior to this one, I had a cashier talking to her bagging assistant about some guy sucking on her huge crusty neck!! So inappropriate! I try my best not to come to Safeway but sometimes you gotta do what you gotta do and they have a decent gas program with Chevron. read more

The Cashier that assisted me today is extremely rude and condescending her name is Jean, I hate to put peoples name out there but this lady was so rude, there's certain way you can say things nicer instead of being so sassy and rude. I get it you had a long day but it doesn't hurt to be nice. I'm a regular at this store and I live nearby but this is the very first time I don't ever wanna come back to this store. read more

This Safeway is convenient for me to shop but I am not a regular here because going through the check out can be hit or miss, mostly miss. Last night I thought it was going to be a hit because there was only one person ahead of me, I was wrong. When the cashier was finished the other person's transaction, she stopped and started talking to another person that was standing at the customer service counter and decided to help her first. Mind you there was only me (with 3 items) and another man behind me with 1 item. The cashier should have done the return for the lady AFTER she helped us. At the very least, the cashier should have asked us if she could help the other customer first. Also, the cashier didn't offer a thanks for waiting or apology. read more

I ran in here really quick looking for a happy birthday balloon for a prop for my son's picture unfortunately the flower shop was not open early enough and there were no single balloons sold individually at the registers like some other grocery stores. It's pretty small but not crowded. so I'm from the mainland and yes we have Safeway on the east coast so I was really glad to see something familiar...as I mentioned this is a smaller store so its convient for grabbing some small items and go (IMO). read more

Ok so I've been disappointed in Safeway lately. Super high prices, however now that I'm aware of their $5 Friday's, I'm happy to up them a star from 2 to 3. They have some REALLY good deals on Fridays that you don't want to miss. I stock up on stuff! I use the Safeway app to see the deals a day or two in advance and also make sure my "Just 4 U" digital coupons are loaded up before I shop. read more

Decent selection of items here so sometimes I'm forced to shop here but employees are unfriendly and unhelpful for the most part and there is ALWAYS a long line no mater what time of day. ALWAYS!! For some reason they think 1 or 2 cashiers is sufficient. And if you want a shopping basket go to a register to get because most often they are not by the entrance but at the register. Because there is a bank of Hawaii here is why i often to continue to shop here. This is not a one time impression but for 13 years read more

Those lines are like the Bataan death march!! Lmao, and some cashiers let it be known they hate their jobs! Hilarious! I love watching the manager come out and see two super long lines only to wait another 5 minutes than frantically open a third register, it's comical if your not in a rush... read more

Went into safeway to grab just a few items to only have to turn around and go to another store. They shut down all but one aisle for waxing. It's sad when your not the only one walking out cause you can't shop for anything. I can only imagine how much profit/customers they potentially lost. read more

The man running the seafood section was such a sweetheart & so charming, I believe his name was Brian. When I approached, he offered me an array of samples from the selection & they were all quite delicious. When I finally decided on what I wanted, he prepared it with care & wished me on my way. I've tried a lot of poke in my day, but never have I enjoyed the Hawaiian Style & the Salmon more than I have from Safeway. read more

I LOVE Safeway stores...I love that it is 2 minutes from house BUT, their Bakery has to be worse of all Safeway's. Donuts are the worst! I use to wake up early to get the donuts in Ewa Beach so I figured I do that in Mililani. I get there at almost 7am and there are NO donuts on the shelf...I ask the worker and she is like oh I'm training so it's going to be late. Oh okay! Another time I go to the donuts and omg it was the most horrible looking mess I ever seen. Chocolate not even on the donuts presentation was terrible looks like my 1 year old granddaughter threw them all. Then this morning I go to donuts figured I'd give it one more try and boy was I wrong! Twist donuts looked like rolls...the decorations/sprinkles and icing were so undesirable. I give up! No more donuts from there again read more

Safeway - aka California. Not bad, only place that seems to have produce that didn't look like someone returned it a week before. A little pricy but at least it's not a disaster like the other grocery stores. OH BUT ROBERT THIS IS HAWAII AND YOU SHOULD EXPECT ... No, let me stop you right there. We live in a time of great abundance and the easiest year for mankind. If we can put the hubble telescope into space, we can put a fresh cucumber on the shelf. Period. read more

Checking out my grocery's at safe way and the cashier name Cat didn't even bother to greet me or ask if I found everything okay she was too busy talking to another employee name Troy. I know that when your working as a cashier that you are the last face to see when leaving the store for I also work at a grocery store and I always put my customers first and make sure they felt like they are someone important. She didn't even say my total to me or if I did the game points. Really hope that this didn't happen to me again. read more

i shop here pretty frequently, never had a problem with anything. prices are a little on the high side, friendly workers and quick check out. fresh spicy ahi poke is very good, along with the kim chee tako poke, highly recommend both. read more

I called and they never answered the phone. I was on hold for over 13 min. Then it just hung up on my....

No wonder I don't come shopping here. Disorganized, grocery is low stock or out of stock. An entire freezer section has no product and no COURTESY note to provide some sort of explanation for the customers. I witnessed a woman with a child be given the run around at "customer service" for a problem. (*note. Customers time is precious*). So the person behind the counter sent her to the deli department. The deli department couldnt help her for some reason and she felt her time was wasted for lack of knowledge on both of the employees part. There was a call for a scan card and there was excuses as to someone taking a scan card and giving it to another employee who no one knew where they were. Another plain clothes (I assume manager or maybe not). Came to the front and gave her scan card. Saw the long lines and opened a lane. She didnt look like she was in a rush to take customers but she was calm and she helped take customers to knock the lines down. The service deli cant ever keep up with the hot wings section. There's lack of variety. The bakery is always struggling with keeping employees in that department and having products that aren't expired out on the shelf. Ever since that lady (Sue???). retired this location has declined rapidly in customer service, cleanliness, in stocks, and just.. Overall its terrible here. Its a wonderful how this location hasnt closed yet. read more

Worst customer service! Went to cashier Cathy seems like she goes out of her way to be rude ! Time to retire if you're so unhappy i called to make a complaint and was told the managers were too busy and if I could call back! When I asked for the corporate office Makoa said he didn't know the the number! Unbelievable! It's no wonder we rarely shop there!!' read more

I don't think this Safeway could be any more inefficient. Been standing here for almost half an hour trying to get a sandwich. There are two people working the deli counter and two people ahead of me. Trying to order a custom deli sandwich? They'll be out of: bread, cucumbers, and red onions. Wish I'd just gone to a fast food restaurant instead. read more

FRI, 7-10-15 at about 1 pm DRAKE in the deli section deserves FIVE STARS because he is very pleasant and helpful.He is a very happy, kind person. Unfortunately, that large, rude and unfriendly female that he works with has to go! She is a disgrace to Safeway! Very rude! What?! She thinks I'm going to order all the fried chicken and leave nothing for her to stuff her fat face with?! To Safeway management: Please recognize DRAKE for his outstanding dedication to service excellence. And get rid of the rude thing that was working with him on FRI, 7-10-15 at about 1 pm. Aloha. read more

I really wanted a unicorn cake for my daughters birthday, so I went to my neighborhood Safeway and seen that the cake decorator did some cute stuff. When I asked the girl behind the bakery counter if the cake decorator could make me a unicorn cake, she said I'd have to talk to the decorator myself, but she wasn't in that day I came in. So I called many times and popped in many times and every time it was a different story. "No she can't do it. Only what's in the book." "She's on vacation." "She's off today." I mean, sheesh! But when I went to other Safeway's they told me they could do it. I just wanted to pick it up at the Safeway near my house, so I finally went in one last time to see if she was there and luckily there was a different worker behind the counter. I explained that I wanted a simple unicorn cake for my daughters birthday, she said the cake decorator can do it! And in fact, they just did one for someone else. Saw it, it was cute, so I ordered it with matching cupcakes. On the day of the birthday, I sent the hubby to pick them up..the cake was so darn cute, I was happy! And the prices were great! Only giving this a 4 Star because of how damn difficult it was to get a hold of the cake decorator, and wish there was a better system to get my order done. Like take my name and number and call me! Or inform the workers that the cake decorator is awesome and can do other things beyond the cake book. Literally just feel like you have to get lucky with who you talk to to get what you want. Other than that, unicorn cake and cupcakes were magical! read more

For the most part I like this store. Today I had a mild encounter with the cashier. I shop here nearly EVERY Friday, and I ALWAYS bring my dog, either carried in a backpack or he rides in the cart. He is small blind and enroute to be a service dog. Not one other time did anyone say I can't bring him, not even the Manager. But this cashier tells me dogs aren't allowed. There is NO SIGN saying so...I could have told that he was a service dog, but she just had this attitude . go figure her name badge said CAT!! read more

Not what I expected of a safeway at all, especially after living in Ewa Beach for so long and falling in love with the safeway there. This one is very different, much smaller, much less inventory, especially for a gluten free family like ours. It didn't seem gourmet or classy at all, very unlike the ewa location. I wish all the safeways were a little more rounded so you know what your getting when you walk in. I won't be shopping here again. read more

This place is always crowded and the lines are always so long. And when you need help finding things there's no one around. They need to hire more workers. read more

8/24/14 @ ~3:00pm. I visited the Mililani store to pick up a single item. I walked to the open register because there was no one in line. The cashier was speaking to (I presume) the manager who was at the register behind her. The manager was helping a customer with her register receipt. The problem was that both the manager and cashier was helping the customer while I stood in line waiting for the cashier to ring me up. The cashier did not acknowledge me nor did she look up to greet me. I looked at the clerk who stood by to bag my item but he just looked at me, then the cashier, then looked down. While I stood there waiting for the cashier to ring up my item, she kept talking to the manager. After about a minute, I went to the other register that had a line. Unfortunately, your manager and cashier exhibited poor customer service skills. I did not have time to speak directly with either one of them however, I felt that their actions are a direct reflection of management and the organization. I will not shop there anymore and will tell others of my experience at your Mililani Store location. read more

Wrote a critical review and then felt bad about it and deleted--Mama said if you don't have something good to say, don't say anything.

I'm updating my review to increase by one star. Went in today to purchase yogurt and nectarines around 6:30pm and there were not two, not three, but FOUR checkout counters open for business. In and out in 10 minutes makes me a happy customer. read more

Thank you so much Michelle of Safeway mililani marketplace for the beautiful cake you made for my daughters 10th birthday...she loved it so much! It was delicious!!! read more

I visited Safeway in Mililani today. There were some things still out on the shelves, but I got most of what I needed. There was more of a line than I am used to at the checkout and it was backing up into some of the aisles, but they did have more cashiers open than usual. Most customers were keeping a safe distance. However, I did encounter a customer who seemed clueless about the blue lines on the floor and kept encroaching on me even though I repeatedly told her to back off I think she simply did not understand. There are voice reminders on the P.A. system in the store in English. I would ask that you consider also translate the message into other languages for those customers who who not understand English or blue lines. read more

This review is mainly towards Seafood section. JILL was very RUDE when I got to the counter. She asked me in a very MEAN WAY "How can I help you (irritated)?" I then told her I wanted (3 items). However, one of the other worker (DEVRY) was there, as well, to tell JILL something. JILL then told DEVRY "wait, because this one ordering any kind stuff (talking about me)!" JILL IS A FULL ON BIATCH! read more

I rate this store very bad they have bad customer service! Tried to order chicken from the deli and no one answers then when we call customer service they are very rude I had to give 1 star because it wouldn't let me post read more

I have been patiently waiting for this store to improve. They are constantly out of their specials, but I put up with it because where else is there? We like their fried chicken when fresh and picked up an 8 piece bag, went to the cashier who noticed there wasn't a price on it so she checked with the deli guy who told her it was reserved. What I say? Yeah, it was reserved for a call in order. Why then did you not say anything when we took the bag? Too busy making the one deli sandwich for your one customer? Now I know why there was only one customer at the deli; everyone else in Mililani knows about this Safeway. What if I couldn't wait and took out a piece and ate it while waiting to pay? Just another example of why this store needs an overhaul. read more

On a corporate level, why has the Sateway company seemed to have forgotten Mililani and this location? So dated, the equipment (check out the coolers in the produce section for instance) so poor. I've tried to order from a couple of departments and they are always out or don't offer that or..... (on and on.....). It's as if it's the store that time forgot. And why? Mililani is certainly big enough and there would be business for a good store (with health foods) in the Mililani area. read more

Thank you to Daisy in the Bakery Department! I was running behind to pick up a cake for my son's birthday. It was a full sheet cake and was very heavy. Daisy took time out of her day (without me asking) to help roll the cake outside so I wouldn't have to run back and forth with the cart. She saved me so much time and gave excellent customer service. Thank you! We were also extremely happy with the cake! Yum! read more

The Deli Dept really needs to work on their customer service. I have held off writing a negative review, but after my visit today - I feel the need to say something. There was no one else near the deli counter, and there was one lady working working behind the counter. I stood there for at least 5 minutes - she saw me, yet just continued to do whatever she was doing, no further eye contact, no "I'll be right with you' - just completely ignored me like I wasn't even there. This is not the first time it has happened - its EVERY single time. They also are the SLOWEST deli department in all the Safeways I have been to. My hubby got all the grocery shopping done before I even got my deli meat - and it wasn't a small list. Finally a lady came from somewhere else in the store - but once again - no apology for the wait, not even a smile - they both looked like they would just rather be somewhere else. Cannot believe Mgmt find this acceptable. read more

Absolutely love the Mililani Marketplace Safeway store and have faithfully shoped there for over 23 years. Cathy was my register staff today. She is incredible. Cathy is always friendly, helpful, polite, courteous, caring, knowledgeable, and one of the many reasons I do the majority of my families grocery shopping at this store. The store is always clean, neat, user-friendly and affordable. My sincerest kudos to Store Manager, Gary Chun also, who always manages with perfection and care. Mr. Chun always goes " above and beyond the call of duty" to greet the customers, personally walk you to find groceries and does a magnificent job. "Thank You " Safeway, for being an essential part of my life and of my family. read more