The service at this store is genuinely helpful and kind. True aloha spirit. The knowledgeable and friendly man in the seafood department is so wonderful. He went out of his way to offer great suggestions for my seafood boil. He came out from behind his counter to show me different products. I really appreciated his professionalism. He clearly worked hard at his job and was conscientious about doing his best. The friendly woman helping the self checkout customers impressed me. She went out of her way to volunteer coupons to scan for the items in my cart and also told me I could get a free fresh daily baked French bread because of their 4-6 pm special. The man stocking the shelves went out of his way to walk us to find the small jar of guava jam. The people who work at this store are consistently outstanding. read more

If I could give zero stars I would. In addition to the long lines you experience because they only have one slow line open and the slow self checkout, they don't accept the legal temporary ID that you receive after you renew your license. It's a legal ID! Update: Foodland accepted my temporary ID because it's legal. Mahalo Foodland! read more

I've come here a few times while visiting friends and here are some findings. I really love the kalapana ahi poke (imitation crab, spicy mayo, eel sauce) and the first time I came to this location they mentioned they still hadn't brought it but heard it was popular in town. Next time I came it was here! But they forgot the eel sauce so it was definitely missing that sweetness. Fast forward until today and I mentioned last time there wasn't eel sauce and the poke guy said I can just ask and they will put it on the top for me! This location has their discounted bakery section by the self checkout in the front, not in the back by the other discounts. There was a long line at the open regular register so we went to self checkout and the employee that helped us was super nice! Lots of free parking right in front. Very spacious shopping center. read more

Always come here first thing Friday morning (less busy) due to people at work. Love the $5 Friday. Come here for the basics

This review is for the bakery. Ordered a cake three weeks in advance. I ordered a chocolate cake with fresh strawberries inside. The cake was awful. Not in taste but it was 100% dry, there was no bottom layer to the cake, and nothing to make the strawberries stick/stay in the middle (like frosting). The strawberries were also poorly picked even though it's strawberry season. They also did not follow design requests. In the picture you can see the strawberries were literally the "base" of the cake because no cake was under. You can also see how hallow/dry it was. By far the WORST cake I've ever bought. Will not be buying from here again. Paid $60 for this. read more

Safeway - Grocery Near Me - Kapolei, Hawaii

What a store! They have everything you want an more. I was hoping for a super Kroger or so... this was so much more! Loved it!!!

I will have to admit, this particular Safeway location in Kapolei would not be a location I would frequent only because it's out of the way for me, but since I was hunting for some DEALAGES at the Reyn Spooner store at the Ka Makana Ali'i Mall, I'd figured I'd stop by this Safeway for some Friday DEALAGES!!! Located at the Kapolei Shopping Center, you can find this Safeway store just next door from Mamaya. A pretty big, clean, & well stocked store. Parking here is not an issue, as it's located at a major mall. I mainly came here for some Chicken Tenders, as on Friday they had da $5.00 DEALAGES for a pound of Chicken Tenders! Yum!!! The hot foods/deli dept. was pretty efficient. Although when I originally got in line to order my Chicken Tenders, as the line grew, another Safeway clerk stepped forward & provided additional support to expedite and cut down the line. I think Friday's are my favorite day to come to Safeway, as I'm always lookin' for DEALAGES Yo! read more

Safeway - You know what's up! Five Dollah DEALAGES on Fridays! - Grocery Near Me - Kapolei, Hawaii

See all

Thank you for opening up an extra cash register, after my review. There was even a couple people working in the deli this weekend too. Everyone was super helpful and friendly. Mahalo for making my Safeway a favorite again read more

Ordered a cake online for my grandson's birthday last week. Tried to pick it up today and it wasn't there. Clerk explained the cake maker was the only one who sees the order and didn't have the things that go in the spider man cake and didn't have the professionalism to call me and tell me it would not be ready. They tried to make it right by offering another cake which would have been fine but all the cakes were all for Mother's Day or graduation. Don't order online here. They are unreliable. read more

This Safeway offers so much. If I see something on the Tv and I can't find it at our local grocery stores Safeway is your best bet. I recently discovered that inside of this Safeway location there is a DMV kiosk. It is such a hassle to stand inline at the DMV or pay your registration through the mail. Once I paid my registration online and my registration got lost in the mail This year I decided to try the kiosk at Safeway. I found that not all the Safeways offer this convenient way of paying for your registration so please look on Yelp for your best option. The process was so easy to follow and you receive your registration and sticker right on the spot. Follow the easy prompts and VOILÀ..... read more

Safeway - DMV kiosk inside Safeway - Grocery Near Me - Kapolei, Hawaii

Last straw. Sick of being treated like sh*t because I am light skinned. Especially when buying poke. Have been here my whole life and instead drive to Waikele usually to shop because of the treatment at this safeway. Experimented: wife is asian local - they were plenty nice to her, but super rude and dissmissive to me (light skinned hispanic) - on multiple seperate ocassions. Really insane the contrast in the way we get treated. Management needs to get rid of those sort of attitudes somehow. read more

On November 11th I placed an online order for a Thanksgiving Meal to go. I received a confirmation for my order, along with a confirmation number and time of pick-up. To be safe, I went into the store today to confirm my order, and according to the deli workers , my order was nowhere to be found. They looked through a pile of papers, and told me later that all orders were closed a few days prior to my email confirmation!! WTH!! I feel bad for others that will be going there on Thanksgiving Day to pick up there turkey, only to be FRUSTRATED, ANGRY and WITHOUT THEIR TURKEY meals FOR THEIR FAMILIES!!! HUGE FAIL!!! Kapolei Manager, you need to check your online orders!! Why were you still accepting orders if the promotion was already sold out!!! Why are you still advertising it on your menu board above the Deli section!!! HORRIBLE!!!!!! Giving you 1 star is way too much for your store!!! Get your act together is saying it mildly!! read more

Safeway - Deli worker is puzzled and looking for my Turkey Online order. Mind you, she didn't find it!! - Grocery Near Me - Kapolei, Hawaii

Stopped in for some last minute items. The store was clean and the staff I asked for help was helpful and non hesitant. All of the items I needed were in stock which is a plus and I also found some other items that I actually needed. The cashier that rang me up was also friendly. Safeway can be a bit pricey but they do have some great sales. I also love their floral department which is always in th3 differnt seasons or holidays. read more

See all

Did you know after 5pm at Safeway you can get one unwarmed bread for ****FREE*** Even though they don't advertise it on line it's a little known fact directly from the employees that after 5pm the unwarmed bread in these baskets are free. They will ask for your rewards number then feel the packs of it's warm and then write it off. I feel this is a great for us who don't get assistance from the state and are struggling and to have bread for free is great especially to pair with spaghetti or soup for the family. read more

The seafood department really needs to add a buzzer or a bell so customers aren't left there with no help.

Not horrible (hence more than 1 star), but definitely not good. On 5 day Oahu visit. Stopped by to buy some groceries for breakfast / dinner. Ambiance / shopping experience: not good. Somewhat run down, a little messy, definitely needs some updating. Products: fruits & veggies were okay - didn't seem super fresh, but also not too bad. Meat selection was somewhat limited. Much better options not too far from here so if I come to Kapolei again, definitely not visiting this Safeway. If you need to buy stuff other than groceries, go to Target. If you're looking for a much better food shopping experience with way more products and prices the same or better, go to Foodland. read more

Today's experience, was the worst customer service at this Safeway branch. Combined my partner and I waited over 30 minutes to get help at the customer service counter and eventually was helped by a cashier named Dalen. I inquired if there was a manager on duty and got the managers name, and plan to follow up with the regional manager directly. I thanked Dalen once again for his help as he was very busy yet took time to come over and ensure I didn't have to wait any longer at that customer service counter. sad to say employees looked on from different cash registers and a couple walked by and no one offered to help. this is not the first substandard encounter at this location I'm hoping that this will encourage management to do better and appreciate the community that continues to shop at their location read more

I like to get flowers from Safeway. They have a great assortment and the prices are very reasonable. I found a plant that I've been looking for for a while. It was kind of pricy, but I thought I'd treat myself. The reason for 3 stars vs 5 is because when I was at the checkout, the cashier turned the survey away from me, and answered it for me. I was quite confused by that and asked him why did he answer it for me? He said it takes awhile. However, I normally do it myself. I would've checked a rating of 10 on that survey, but my opportunity was taken from me. read more

Well stocked and workers are always friendly. Never had an issue with this location. A lot of the products that I usually go elsewhere for i see here now. read more

Safeway - Bakery and Deli - Grocery Near Me - Kapolei, Hawaii

See all

This Safeway is located in Kapolei. There are a lot of parking in front of Safeway. This is an older Safeway but it's a big grocery store with a nice selection of fruits and vegetables and their deli and bakery section. I love finding deals from their bakery and deli section. This location has the kiosk to pay for your car registration which is the reason I come to this location. There is also a coin star at this location. read more

This is the worst Safeway on Oahu. Their deli is never is open. When the deli is open it never has stocked food, there toaster oven is always down. On five dollar Fridays. They never have enough staff so long wait in lines. Ppl order $5 chicken them leave cause 30 min wait is ridiculous, then u get unhappy customers waiting and wanting the bags that have been left behind due to these long waits. Very rude deli staff. Suggestion to have more staff on $5 Fridays read more

Safeway - We were the 1st to start a new line and look at the back up! Poor Management at Safeway Kapolei - Grocery Near Me - Kapolei, Hawaii

Came here twice over the past week and found everything we needed. Produce was good. Prices varied. Some were more than expected, but some actually less with the specials and Safeway card discounts. Definitely cheaper than the little market in Ko Olina Marketolace. read more

Safeway needs to train their employees better. Like the other reviews, the one star is for adequate parking. Today I used the self check out lane and the associate there treated me like I was stupid. No Customer deserves to be treated that way. I left feeling horrible that I spent my hard earned money at an establishment whose employees have bad attitudes about assisting the customers. We should call corporate to express the lack of cust svc at this Safeway. From now on, I'll take my business elsewhere . read more

Reasonably priced lunch meat, Boars head brand. The only downfall is the bathrooms are filthy and smell Pretty bac read more

Thank you Mardy (hoping I spell her name correctly) from floral department for great customer service and for the lovely flowers you made for my sons prom. It came out fabulous and the lights for the corsage added a special touch. It was a last minute order (1 week) and I was so happy that she took my order. Think out of the box and check out this floral department if you live on the west side. read more

Safeway - Grocery Near Me - Kapolei, Hawaii

Kapok Safeway, one of the anchor tenants at the Kapolei Shopping Center. Opened in 95 the same time that Longs Kapolei opened. They've gone through a remodel a few years back. Store is clean and organized. Unfortunately these days they have the same labor shortage problems that most businesses are having. During peak hours is the best time if you need help from an associate. Notable departments are the Bakery and Meat who always provide fresh products and pretty good service. read more

Prices are higher here than alternate places in the community but it's very clean, well stocked, and has organized well during the COVID pandemic. They have self checkout as an option. Normally there are lines at check-out and I wished they would open more lanes, but that is true with most grocery stores. When not shopping at the military commissary Safeway is my families go-to grocery store. 20 June update: Came here for graduation flowers, leis and balloons read more

See all

You mean to tell me that my phone number hasn't been linked to a rewards card this whole time and that I had to register it online!? Super humbug....all those once in a blue moon shopping sprees at Safeway points are nonexistent. Aunty at the register was sweet and gave me a new card with verbal instructions to go online..although my million reward cards bag was in the car and I had no time to spare to run and grab the card I have been using this whole time. I don't frequent Safeway nor this location specifically but they had a DMV kiosk which I could pay for my registration on the go which is really convenient in my opinion. Minus well grocery shop to so I took a spin around and found the clearance aisle. Interesting enough, it was a major hit for me! Ya girl scored Dreft (newborn) detergent and diapers for 50% off regular price! That's a major score because those will come in handy soon. read more

Safeway - DMV kiosk works! Pay your reg & grocery to rack up miles!! - Grocery Near Me - Kapolei, Hawaii

Customer service is superb! Fish department was excellent all the time. Sales is unbelievable good! Love the flower department, oysters, bakery, and deli!! Soooo good!!!! read more

See all

12/10/24 7pm. no employees anywhere on the floor to get any help at all. so sad. if that the case just shut down the whole store. big store for nothing. read more

Charles in the deli department was extremely helpful and even double checked with me to make sure my wife's golden classic chicken breast was cut thick enough to her liking! In all the years that I've been buying chicken breast from their deli he's the only employee that has ever double checked with me after cutting one slice to make sure the thickness was to my liking! I know it doesn't seem like much, but its small things like this that really make the customer feel like the employees actually care! Thank you Charles! read more

Groceries are expensive across-the-board so I'm not going to say that Safeway is more or less expensive than the other grocery stores. I mean you might save $ at Times Supermarket but selection and cleanliness are sacrificed. I love the fact that Safeway has specials that help us at least feel like we are saving money. The parking is what is to be expected in this mall type of situation. During peak hours, you have to drive around a little to find a close stall but of course you will always find parking with patience. They have a great floral department and a nice selection of liquor and alcohol. As with any Safeway, the service it's good but of course it depends on who is working. I have waited in line for a long time but that seems to be common nowadays, especially after the pandemic had changed things for us all. I will shop here again. read more

This is for the deli section for the $5 Friday 8 piece chicken. Went to buy two bags of $5 chicken only to come to find out that the chicken has a burnt taste to it like the oil was too high heat and has this disgusting burnt to it when eaten. It was bad I threw them out. What a waste of $5. Not only that, the deli staff is horrible in communication with customers. Is there gonna be a 5 mins wait? 10 mins wait? 30 min wait? There's a line and no workers in deli addresses the long line! It's disgusting. There needs to be a better way of prepping chicken for such a high demand. All I can say is no more chicken for me! Not worth it. read more

Deborah in bakery literally went ABOVE AND BEYOND when she seen my disappointment when the cake I wanted was sold out. I am a frequent at the Safeway bakery and I always look forward to seeing her friendly face :). Now days, for me I can go anywhere but I choose to come here because people like her make customer like me feel valued and because of Deborah in bakery I choose Safeway as my family grocery store...Even if I have to drive just a tad but extra. read more

This is for the drive up service. The in-store service isn't always the best, but drive-up is the way to go. Most of the time Jesse is the one that brings me my orders and he's the best, so kind, is very mindful of how he packs your items in the car. Another person I get is a woman and I wish I saw her name tag so I can include her name in this review, she's also very nice, careful with how she puts my items in the car and always leaves with a sweet "Have a blessed day." read more

The worst Safeway ever. Their workers are always in a mood. I've not once gotten good service from the people that work here. This store gets one star because parking is good. There's always parking. Probably because the customer service sucks. read more

I always get my sheet cakes and cupcakes from Safeway. They are sooooo yummy. I ordered a half sheet for $46 and some change. They don't charge extra for sprinkles or lettering. The girl at the bakery said that I didn't have to pay when I placed the order I can pay at pick up for the half sheet cake. I'm not entirely sure on payment process if you order larger than a half sheet tho. But at pick up they greeted me and were very helpful. She opened the box so I could see the cake and made sure I was happy! All in all ... multiple happy experiences at the Safeway bakery. My GO TO! read more

I always shop at the Ewa Beach Safeway, primarily grocery pickup. They're always courteous and I have 0 problems. I was going to be closer to the Kapolei Safeway so I decided to do a pickup order here. I am a Weekly Ad and Digital coupon hunter so I always shop the deals. Again, I shop at the Ewa Beach one and this is never an issue. The coupons and weekly deals automatically apply during checkout. So I ordered using a Buy 2 Get 3 sale and one of the Friday $5 deals. The order was completed and the weekly ad deal didn't apply and they substituted the $5 deal with something more expensive. So I call pickup customer service, the phone rings forever. Finally, I'm connected to grocery pickup and the lead proceeds to give me the runaround about how coupons don't match up with their system, or something. What she said made so little sense I couldn't even follow. She tells me to tell customer service and they'll get the discount together. Ok, easy enough. I call customer service and the lady tells me oh this isn't the number for customer service and gives me two numbers to call. Guess who was on the other end of those two numbers? Safeway pickup! In the meantime they bring my order out to me and the item that the receipt said was substituted was the original thing I ordered after all. The one that was supposed to be $5...wait how is that possible that they scanned a substitute but it's the original item ordered?Wouldn't that have came up on the scanner? Pickup then tells me to call customer service. Okay now I'm getting frustrated. I call back and ask for a manager and try to explain what is going on. To his credit (sorry I didn't get his name) he listens to this whole runaround of a story and is patient, then he tells me he'll go talk to them. I get a call back a few minutes later from pickup telling me they refunded the items in order to honor the discount. While I appreciate that, I think this store is kind of a mess and I can't even understand why. Maybe they need to retrain on some things, or maybe there's an issue with their system? It doesn't make sense. But I'm not coming back to this Safeway unless it's in the store for a few quick things. read more

This Safeway bakery is my "go-to" spot for special occassion cakes and cupcakes. Yup, you read that correctly! If you're a DIY kind of gal like me, then there's no need to waste hundreds of dollars on personalized desserts. You can buy the basics from here, then dress them up later. The best part is you don't have to sacrifice taste or quality. The cake is moist and the frosting is just right-- not too sweet and not too much. I usually order between 48-96 cupcakes in increments of 24 with one 8-inch double layer round cake. This comes out to around 40 bucks for a party of approximately 50-100 guests. Just when you thought you can't beat the price, the customer service here is awesome too! The first time I went in, I totally didn't know what I was doing. The person who helped me was super patient and walked me through the entire process. First: Quantity If you're not sure, then they'll help you figure it out (just give them the number of guests you're expecting) Second: Cake Yellow, Chocolate or both (I'm pretty sure special requests, such as Red Velvet, can be made with advanced notice and maybe at a higher price point) Third: Frosting Buttercream or Fondant (slightly more expensive) Fourth: Special Instructions Dietary Restrictions? Colored frosting? Sprinkles? Simple designs, such as stripes, polka dots, flowers, etc.? Etc. Last: Pick-up Information I've ordered quite a few times from this location and have never been dissatisfied with their baked goods. I'll definitely be back to order more when there's another party I'm planning. Hence, my 5-star rating. read more

Safeway - Basic chocolate cupcakes with buttercream frosting topped with crushed oreos and a gold straw accent. - Grocery Near Me - Kapolei, Hawaii

CHECK THE DATES! Man, this store. Aside from how ridiculously expensive this store is, the bagged produce and baked goods usually have a best by date of today or yesterday. It's so frustrating. And good luck checking out in the afternoon. Prepare to wait. And wait. And wait. But seriously...double check the dates. read more