The last two times I shopped at Safeway, I was on my lunch break so time was short. For some reason Safeway's express line (15 items or less) was closed both times and every available checker had 4+ people in their lines with carts filled to the brim. Even the self check out was backed up with a line of people. Come on store manager! - your store is always packed with people so you must be making a fortune - please don't skimp on the staff and allow your shoppers who only come in for a few items an expedient shopping experience! Today, you lost my business - I put my few items down and walked out in disgust (including a $26 bottle of wine). You also make it difficult for the shoppers who want to get a bottle or two of wine or booze as you won't allow them through your self checkout and now you are skimping on your express line. Keep it up and you will lose my business for good! read more

I hate Safeway. They have the most unhappy employees that I've ever seen in a Grocery Store. Not to mention their high prices. I don't shop here anymore. I do miss Lucky's, which had a MUCH friendlier and family oriented atmosphere. I even liked Ralphs just the way it was. I think it was a huge mistake to get rid of Ralphs and every single employee there...just for the company to "save" a few bucks. Ralphs was the money maker store in all of Northern CA. Now you walk into Safeway and it's dark and cramped and everyone is not happy. What happened to the family oriented atmosphere? What happened to the happy employees? I will NOT shop here ever, even if I were starving and they had the last food on earth!!!!! read more

I am permanently disabled and use a walker or sometimes a cane. I was going to the deli here at least 3 times a week for the last year or more. Then on Halloween I had a negative experience that left me feeling sad about the customer service by the men in the deli here. I painfully made my way to the deli and waited 5 minutes standing there while the employees were doing some things behind the counter. I finally spoke up after being ignored for so long. I asked for 2 corn dogs and some salad. Then a younger girl walked up wearing a sexy kitty cat costume and asked for 2 corn dogs. The young man behind the counter decided to give them to her and make me wait to cook more. I was there first. But I am not a sexy kitten. I sat in the sitting area crying because I was passed over and not helped due to being disabled and not looking real beautiful in the moment. I was so sad about being treated this way, I have not been back since. Life is hard enough for me. I don't need to go to any kind of business who treats any woman that way. The men at the deli should be ashamed for treating me like I didn't matter. I won't bother going back now. Not after that. read more

Today, at four months pregnant.. I used my WIC checks for the first time. I went to Safeway at around 11:00pm, in hopes that I wouldn't be a hassle towards the other customers. I organized the food by each check to try and make it as easier for the cashier when checking me out. At first there was no one behind me, and then VERY quickly the line piled up. Liz was my cashier. She was very nice, and extremely helpful. I haven't ever written a review before.. but I wish I could put 10 stars. The store made it very easy to find everything I was looking for. It even has the WIC labels on everything that you can get through WIC! Thank you so much Liz! You made my shopping experience splendid! :) read more

You unload your own groceries, so you cannot watch the prices being run up, can't keep an eye on the so called courtesy clerks....Ice cream and wine, with a tomato on the bottom of the bag, a package of meat standing on its side is NOT the way to bag OUR very EXPENSIVE GROCERIES!!!! Watch the courtesy clerk drop my ice cream in one bag, I asked her to put it in another bag, she picks the ice cream up, tosses it in another bag with the bottle of wine....when the bagging is done, they run off, basically having you carry out your own groceries, NOT the first time!!! If you have kids to watch while going through the check out....sure makes it nice doesn't it....??? I think the store just hires someone off the street, hands them a bag, tells them to throw food in the bags....no training, picture will show this, start writing them up!!!! read more

Safeway - Nice bagging job.... - Grocery Near Me - Grass Valley, California

Jason back in the meat department is awesome! He knows what customer service is all about. He has a genuine personality and is excited to help. After he helped me with a question, I watched him help other customers. He really is an asset to the store and to the meat department. Great guy! Be sure and ask for Jason next time your in the meat department. read more

Absolutely the worst deli of any store I've ever been to. It's maddening to try to get anyone to help you while you stand there like an idiot....or trying to explain what 1/3 of a pound is...or trying to get only dark meat chicken. Their deli is composed of 24 different kinds of turkey, and I think 1 crappy salami. I understand they can't stock things that don't sell, but maybe one specialty salami would be ok. The other delis in town have 2-3 salami options...so it must sell there. Plus now you have all the homeless hanging out there...which makes every trip there a scent filled adventure. I guess I'll need to start going to Raleys. Update - this deli still has the absolute worst customer service. I'm stupid enough to wait, others have said forget it. read more

Better prices than Raleys but the lines are insane!

They falsely advertise in a sign in their wall that they have fast internet service. So untrue. When I went to the service desk to complain that I was having trouble, it was going to take hours to download the new operating system for my iPad, they were very unfriendly, disavowed any knowledge of knowing what was wrong but made sure to mention no one had ever complained before. I called apple tech support right there from Safeway and they told me a software test I could download for free that would check the speed of their wifi. I tested twice and it showed the service was about 1/50th of what a fast wifi speed would be. I went to the other other Safeway in Grass Valley did not even have wifi at all. When I called San Francisco weights and measures again recently to complain about being overcharged for sale items by Safeway I found out Safeway is already being investigated for social inequity by government agencies in California for not providing instant discounts for poor people using smart phones as they do got rich people with iPads and laptops. SPD market did not have wifi either but their extremely nice employees, good sale prices, and fantastic made to order tuna sandwiches in the deli made me wish they were here in SF, where I shop at Safeway. read more

Cant go wrong with the best run grocery store in the county, obviously you guys don't know anything about groceries stores, stop complaining about it being .35 cents more and get some money you weirdos read more

This store exceeded my expectations, which were based on the average number of stars I saw here. It has an attractive atmosphere with attractive prices, and the cashier was friendly. Only thing I couldn't find was unrefrigerated pudding, for which I gave up looking after an employee directed me to the wrong aisle. read more

The workers were rude and not helpful. The Starbucks in there is dysfunctional and wouldn't give me my drink even though it was done. I won't come here again unless I absolutely have to. read more

Refuse to look at negative reviews of this store, they are always as lovely in their as can possibly be. It's a great place to shop.

Nice store, but it takes longer to check out than it does to shop...never enough help...lines are ridiculous, even on an early Sunday morning...maybe it's time to shop Raley's... read more

I received excellent service today at the meat counter. A guy named Eric helped me greatly with my Christmas Eve dinner, Eric cleaned and cracked my Alaskan king crab legs, advised me to cook, then wrapped so well so they would not leak. I was impressed as busy as they were ! Thanks Eric and Merry Christmas Linda P. read more

It's decent, not the greatest store of all time, but a bit cheaper than others around Grass Valley.

Use the deli and the produce departments Shop for sale items Everything else is overpriced Staff is nice management is terrible and if you go to Starbucks make sure it 's not Shannon making your drink She wont make a drink to order only by the Starbucks manual and if you complain or ask to have someone else make your drink she will run to management and have even a long time regular customer escorted out of the store .That has happened more than once Go next door to Flour Garden for your coffee read more

Between the old store and the new store I think Safeway needs to get its proverbial act together. The way they treat their employees is a crime with manager's cow-towed and low level employees not getting their legal breaks. Managers are also clocking out and going back to work because the pressure is so extreme to complete jobs and if they claim overtime they know they'll be fired. These used to be such good jobs and now that the union has given in to pressure from the chains minimum wage has made it's way back in for back breaking work. I miss Lucky's. I even miss Ralph's although that's not saying much. read more

Deli clerks need an attitude adjustment. There is also no consistency with their sandwiches, all their clerks make each deli sandwich differently and when trtying to correct them they get annoyed. The store itself is okay. I must admit that I have stopped frequenting this store if I can avoid it. The parking lot and storefront has been taken over by pan handlers, smokers, and just over all dirty loiters. I have nothing against any of the previously said descriptions. I don't enjoy walking through plumes of smoke while entering what is supposed to be a family environment, along with the panhandling and filth of the entrances of the store. read more

I do most of my shopping at this Safeway store. I find what I need and the produce, meat, and flower staff are always willing to help me find what I need. The cashiers and clerks are usually very friendly. read more

Not sure whether previous reviewers' sentiments re:employee surliness are just plain outdated now. I've been to this Safeway several times recently and everyone was friendly and helpful. Selection is standard grocery-store and prices are right down the middle. read more

Very disappointed in the quality of service at this Starbucks. After a second try at getting a simple coffee drink that all Starbucks are known for, I decided to write a comment to warn people to avoid this location. The server was rude and basic ingredients like cinnamon were not available. Seems weird to have the coffee place be a few aisles from the ingredients they need and have it out of stock. Hmmm. Would have accepted their explanation if not for the rude way it was shared. Coffee was very substandard...NOT STARBUCKS! read more

I'm not really sure what's up with the bad reviews I'm seeing on this page, but I can say that I've been shopping at Safeway every since I moved here last year and every time I go there I find the staff nothing but friendly and helpful. I don't think the prices are high at all, in fact, I find them to be even lower than Raley's and competitive to Grocery Outlet. My husband and I even ordered our wedding cake from the bakery last October. I was a bit hesitant to order it from a grocery store bakery because I was afraid it would be the standard dry, overly-sweet confection, but I was pleasantly surprised when my husband and I met with the manager - she was extraordinarily friendly and helpful! She even made up 9 large-sized samples of cake/filling/frosting choices for us to try before making our decision. The cake was absolutely delicious - super moist, fresh, and frankly, the BEST cake I've ever put in my mouth. Seriously. The price for the cake was OUTSTANDING compared to local caterers and bakeries! I highly recommend this grocery store - I've hit amazing BOGO deals in the meat department, found excellent produce deals and fresh food. The prices are spot on and cannot be beat and they run sales weekly. I shop here every single week and I'll never shop anywhere else for groceries! Sure, it's crowded most of the time, but I've found if you go shopping around 10am, it's really not all that bad. The florist staff is also incredibly attentive and amazingly helpful as I consulted them regarding flowers before my wedding. Every time I even walk near the florist area, I get asked if I need help with anything - THAT is quality service! Everyone has been friendly to me - cashiers, managers, sales floor, butchers, produce stockers, everyone! This store must have had a major overhaul from several years ago because WOW... this store is NOW nothing like what I'm reading here. read more

Self check-out young lady was patient and helpful (being the first attempt at self checkout). It shows when employees love their job. Thank you Angel I will be shopping there for now on. read more

This Safeway is totally remodeled and offers so much such as a deli with sandwiches, hot soups, fresh baked breads and lots of fresh veges etc. Only problem is the greed! Most everything I buy regurarly is about a dollar more (1$) at Safeway. I mean even a can of Green Giant Corn and the like may be $1.59 here, but only 79 cents at other stores. Yes it is that rediculous! Around the holidays they had this great ad for lobster tails- Buy 1 and get 1 free so I run over there because I love those little dark brown tails that usually are around 5 oz. and sell for $8-10 each. So now they are $49.00 a pound!!! Is it even legal to double the price on an item and then offer it 2-4-1, buy one get one free!!??? What a blatant Rip Off! When they have a sale it can be great such as this week- Red,orgnge, yellow bell peppers for $1 a pound, fantastic. However you will give back the savings just buying the other necessities. I predict the greed will kill this store. There are enough of us who comparison shop to keep Save Mart flourishing for years! read more

The other day went to safeway to get our groceries and have a horrible experience one of the employee she's an older lady with gray hair approch me and ask if I'm homeless simply because I sat in starbuck setting area to feed my baby in a few minutes.that's very insulting I never been too big on starbuck product so I didn't buy any and besides we get our groceries every weekend over there so we're not pre loading. been a safeway member for years.that's definately wrong to treat your customer like that you know,we own a business in town too we never "disrespect our Customers" . Thats my last time to go there, it's time to find a great grocery store in town that won't disrespect.anyways another thing too is there receipts so hard to figure out, u have practically have to spend hours to fiqure things out specially when we buys tons of groceries. Most of time i have to go to customer service coz some charges are wrong.why not making it simpler like rite aid grocery outlet cvs or savemart..if ur looking for a great grocery store i recommends Grocery outlet they had friend cashiers and clerks they never overcharge does saves u time. prizes are right.way to go! read more

I recently went to the Safeway Deli on Sutton Way and was extremely impressed with the presentation of the salads. The salads were full and inviting. I ended up purchasing 3 salads because they looked so good. 5 stars to the Deli manager and her team. read more

Recently I needed some specific 12 packs of soda at Safeway. Buy 2 get 2 free. I got the most terrific service from a young man there who dug through stacks of soda to get them for me. Wasn't his job as soda guys replenish shelves each morning. Safeway rocks! Also appreciate your downtown Grass Valley store for those without wheels and the elderly. Thank you Safeway! read more

Ok I have done my shopping her for about 2 years now. I also shop raleys when I can. I like shopping at safeway because they do have great deals most weeks. If it isnt on sale though the price is always higher than raleys and SPD. Most checkers are friendly. However, I have heard from many employees how horrible it is to work for safeway. They are a joke compared to other grocery stores. One thing safeway has started to do is hire the disabiled. I have no problem with that except for the fact that it takes twice as long for them to get a job done. Another frequent problem is that they never seem to have enough courtsey clerks to bag groceries. I always end up having to bag my own. The meat dept is horrible. There is always blood juice all over the meat area. And no papertowels. They are also very rude in the meat dept. The floral and produce employees are always very friendly. They always ask if I need any help. I would shop other stores and never return to this one BUT the deals are what gets me to come back. ALSO STEER clear of the self checkout. It may seem like a good idea when it is busy BUT I have had sooo many problems with them not charging right! read more