Probably two or three weeks ago I went into Safeway to buy some pork chops that were on sale for 399 a pound. For me that was an OK deal, because I really wanted some pork chops. I bought a pack slightly over 3 pounds for about $13.50 Went home and opened up the package and pulled the first one out and it looks like a pork chop but one side of it was 1 inch thick and the other side was about an eighth of an inch thick. Just a piece of garbage. Almost impossible to cook evenly. Remember this is Safeway, the most expensive grocery store stores that we have here in grass Valley in my opinion. I went ahead and took the other for pork chops out of the package so I could freeze them two Ziploc baggies for later. Two of them were fine. Bone in pork loin chops. That's what I wanted and that's what I paid for. The fourth pork chop with something maybe a cut off a pork roast or something. Certainly not a pork chop. The fifth was a small pork chop That looked like the first piece of garbage but even worse. It looked like a dog had already chewed on it. Now I'm pissed. I took my receipt and the two crappy pork chops. I had left out of the package of five and went back to Safeway and immediately got a manager. He was courteous and receptive and asked him to follow me back to the meat department because I needed somebody there with me because I was about to lose my mind. He went and called a butcher out, and I explained to him my disappointment. 60% of the pork chops I bought, three out of four were trash. The irony is that they were basically hidden under the other pork chops. 100% deceptive trade practices. They put pork scraps in my pork chops with the belief that nobody would complain and say oh well I'm just home. I'll go ahead and eat this garbage. The Butcher acted like he was king turd of poop Mountain. Two times during our conversation, which only lasted two minutes, he reminded me that he was really important and had to get back in there cutting meat. Rude, and dismissing. They did replace the two really bad pork chops. I brought back with proper pork loin chops because they had no choice. We haven't met, but I'm the guy that's gonna take my two pork chops with me. I was mad as hell, but I was super polite to everybody. I'm super disappointed that Safeway allows that in the deceptive practices of hiding inferior cuts under one that look good, is probably what goes on a lot because I'll just find it a statistical improbability that that's the first time that's happened Safeway, you can eat my shorts. You should do better. I'm almost ashamed to say that my first job was bagging groceries at Safeway when I was in high school in 1985. SAFEWAY, YOU NEED TO DO BETTER, read more

Every month I have to come in and get a money order to pay rent . Every month I am met with extreamly rude staff, I have to wait 20-40 min for someone to come open the both , I have to ask multiple times and get told that she doesn't have time to . I hate the staff here . Management needs to get this unercontrol . read more

Popped in here to get some snacks and drinks and sun protection for the trip to the river and food for our hotel room. Got a nice bouquet of flowers for the host of a lovely barbecue. Large enough store with a lot of great items. Fresh produce and a beautiful flower section. The checkout girl could've been nicer. Other than that a very clean organized store. read more

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Today (dec 4) i went to the Super Safeway on Sutton way in Grass Valley. I try to go to the smaller Safeway on Neil street because its not so busy. They do have everything at this super safeway! They have a large floral department..large bakery...and hot and cold food in the deli. I went here to get suishi but they only had poke bowls available. They also have a meat and fish department with a large selection to choose from. They also have tons of fresh fruit and veggies to choose from along with hot soup to go. There is a Starbucks inside the store and they are getting their Christmas decorations out. The line can get a bit long if you go early! What i do like about this store is that they have alot of premade salads and sandwiches to go which is great if you are in a hurry! I will still go here when i am looking for something special that might not be available at the smaller Safeway. Nice and clean inside! read more

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Just a fyi for anyone using the fresh pass subscription if you pay yearly and you cancel it U will not get a refund ! Unless u wait till u have not made a purchase for 14 days then u cancel. U will get a refund Cancelled today and I'm stuck with it till October ! The new change to the reward program is a joke I was cut in line today by 2 different people and 1 was screaming at the top of her lungs at me and staff did nothing And every single time I shop I get over charged for multiple item which is why I use self check to stay on top of it and make them fix the items price on the spot I usually shop exclusively At Safeway cause it's union No more I will be spreading My $400-$500 food budget out to other stores read more

Safeway - Was charged $8.99 for this item Instead of $2.99 had to get a refund - Grocery Near Me - Grass Valley, California

Fresh donuts would be great. Please don't mix yesterday's with today. I think the customer can tell. Your gamble with a return is low so why not scam the customer, right? Bad management! read more

I am not surprised to see all the poor views on here. I actually vowed to stop shopping at Safeway a year awhile because the people that work in the store are just always rude, and not just to me I've seen rudeness to other customers I don't know as well. Today took the cake! The only reason I happen to be in today, was someone gave me a gift card. I'm in line at self checkout, and the woman that helped me with my item not scanning (if "helped" is even the proper word here) was so abhorrently rude, and nasty with not only her condescending words, but a very nasty tone of voice. That this will be the last time I go to this Safeway. I mean ever again! I have seen this particular lady being rude to another customer as well, waiting at self checkout. I always use self check and have dealt with other rude self check out cashiers here before but nothing quite like this. I mentioned this interaction to one person today so far, and my friend that I was speaking to asked me if she had red hair, and I said yes. And she said she always has negative interactions with this person as well and said she believes she's a manager. Well, I have contacted corporate and put in a complaint. I'm sure me refusing to go to this one Safeway has no weight on Safeway bottom dollar, but maybe they should consider all of the negative experiences this woman might be creating and losing customers at the end of the day might not be worth it. Not to mention that you're creating a poor experience for your customers, and I am most sure a bad work environment for the other employees as well. I have worked in customer service for a long time, and this is just not acceptable behavior from an employee and especially a manager. It's unfortunate when people are miserable in life, but you just can't have them treating customers this way. I regularly shop at three other grocery stores in Nevada county and I never have any issues with customer service, ever. I invite corporate to take a look at what is going on with this store that your employees are so rude, as there must be something going on with upper management failings for it to be such a prevalent experience. The only shout out I will give to the store is the people that make the sushi! The sushi is always great and they are always very friendly with a smile on their face. read more

KARENS ALERT!! This shop is now run by a bunch of untrained, & very unprofessional Karens. Ive shopped here for 15 years & even multiple times a day recently since working with Doordash. Yesterday I was surrounded by management & some other employees & falsely accused of being a well known shoplifter. I have NEVER stolen anything from this Safeway or any other grocery store for that matter. I was told they have personally witnessed it & have me on video & when I begged them to show me, they refused & said they will provide a still-shot for me today. I don't know what a single still-shot will show or prove but I know they do not have video of me shoplifting. I type my customer rewards number in every-time I shop which is my phone number & name attached, plus my whole identity & information is connected to me when I Doordash there. I would have to be the stupidest criminal in Grass Valley to try to steal from this store. I would never set foot in this store again but unfortunately, I make between $20-$60 a shift Doordashing here & I really need that money. I hear they have been falsely accusing multiple customers lately & hopefully it stops with me. I immediately contacted corporate last night to file a complaint & will be hiring a lawyer asap to file a lawsuit against this shop & their managers that are illegally profiling & treating innocent customers like criminals, lying about having proof & witnessing thefts, or being grossly negligent with cases of mistaken identity. I am not surprised to see soo many 1 star reviews on here & Google. Hopefully some major changes are in this stores future. Until then, steer clear if you can. Grocery Outlet, Save Mart, & Raleys are close by & I have never had any issues elsewhere besides SPD in GV. Another Karen there did the same thing cause I was using my reusable grocery bags to carry my items while in full soccer outfit & studded cleats on my feet. So I could make a fast getaway on the hard slippery floors & cement parking lot. ‍ read more

Safeway - Karen alert - Grocery Near Me - Grass Valley, California

I have to give huge thumbs up to Travis in the meat department. He was so helpful. It reminded me of the old time butcher counters that seem to be a thing of the past. His recommendations were spot on and will be followed closely in the future. Thanks Safeway for providing exceptional service Thur your outstanding employees ( Travis in particular) read more

It's easy to rip on a Safeway, but honestly, they had their mojo going when we visited for a supply run before a hike during the time and restrictions of COVID-19. I would never say Safeway has been as stringent about safety as some of their grocery competitors, but this location was acting like they were. Beyond that, it was one of the cleaner and better stocked Safeway's I've ever been to. They had stickers on the floor designating where people should stand to both keep out of the aisles and a 6-foot distance while waiting to checkout. They also even had stickers on the aisles indicating the direction shoppers should go in to avoid each other, although I can't say anyone was paying particular attention to the latter. They had clean restrooms - always a plus - and basically everything we needed at Safeway Club card prices. I wouldn't say it's the best shopping option out there, but it is a great resource for those in the area looking for all their grocery needs. read more

Safeway - a safeway store with a pergolated roof - Grocery Near Me - Grass Valley, California

Outrageous prices. No mercy from these pigs. They ratchet the prices up by a buck at a time quite often, never modest increases. Just relentless greed. read more

Safeway - Seventy cents a piece for burritos that are worth maybe 40 cents at most. These people have their boot on our necks. Ghouls. - Grocery Near Me - Grass Valley, California

This Safeway like most has amazing guest service! They work extremely hard to satisfy everyone! Now Safeway before Covid 19 and now, they are even better! Yes there are longer lines and it sucks but sheesh! These people put their lives at risk every day just so we can eat Ben And Jerry's ice cream or grab a sandwich in the deli. Unfortunately.... some of the customers are plain bat shit crazy! I've seen these BSC customers roll in with no mask and zero concern for anyone around them! They clearly can't follow instructions IE: wait until the cashier tells you to put your O Organic potatoes (from Iowa hence the E) or their Driscoll raspberries on the check stand belt. Instead, these same people troll YELP and Google and cry about someone wearing a Blue Lives Matter bracelet or face mask (not sure how that's racist) as you're supporting a career! Either way they are so triggered that their tiny minds get brutalized! Before you know it, they will try and explain how AOC is a genius! I digress... To the 1-2 star reviewers! Get a grip and enjoy the 5th grade! read more

Safeway - Grocery Near Me - Grass Valley, California

I used to shop at Safeway but saving ONLY ONE DOLLAR A POUND ON MEAT is not worth the drive any longer. Sadly, I am an unhappy customer and do not plan on visiting Safeway on Sutton or any other Safeway location again. with this Biden regime inflation you really gotta give your loyal customers a break. one dollar is equivalent to fifty cents or less nowaday. C' mon man Safeway=wrong way read more

Their deli is always out of eggs for their breakfast burrito if you ask for extra cheese or potatoes on the burrito they charge you Even though you are paying full price and no eggs, the only reason we go here is because it is close to home, but not anymore read more

Bought some fried chicken today at the deli. Took a couple bites and it tasted fishy and was very dry. Ended up with food poisoning. Called Safeway and no one seemed to care. Didn't even offer a refund. Nice going Safeway. read more

So much love to Ryan and Brad who work the drive-up-and-go department in the early morning hours that I prefer. Management -- I demand that you *immediately* give these wonderful, friendly, hard-working employees the massive raises that they deserve. Also to management -- what's with the no tipping policy? What kind of Orwellian boot-licking goons wouldn't allow such a gesture? As a paying customer I suggest you revisit and reconsider this rule, and take a good hard look into your own black-hearted souls while you're at it. This Safeway also consistently carries my favorite brand of red lentils. read more

I have shopped and did pick up at a lot of Safeways ! I do it for a living for others . The cashiers are great ! Today I decided to place my own order online after shopping all day for others . This team at pick up is the best ! Always so kind and fast . my order was perfect ! Thanks you Sutton Way Safeway team . read more

What an unfortunate experience! Safeway of Grass Valley took an order for a cake and then made me the wrong thing, which I didn't discover until cutting into it at the birthday party. And when I went to get the cake, another customer was there to pick up her cupcakes, and they have already given them to someone else, so there seems to be rampant mismanagement of this department. I have asked repeatedly for a refund, but none has been provided. Unfortunately, I am now having to take legal action against Safeway to get my money back. It's such a bummer when a business in a small town is willing to screw over the residents. Won't be shopping there anymore!! read more

It's far too cold in the store. You can see all of the patrons wearing jackets because the management is too cheap to properly control the climate in the store. Simple things management, simple things. read more

Visiting from out of town. Ran into Safeway for a last minute grocery need; I was so happy to see Safeway open on Christmas Day. I am super appreciative of the employees who work on Christmas. The man handling the south entrance the night of Christmas let every single person on their way into the store tonight that "we would like to be home with our families too". This is a very bizarre, rude and unprofessional thing to say. He should be upset with management, not the customers. I heard him tell an old man to leave immediately because he wanted to be home with his family. The old man thought he was joking and laughed and the Safeway employee said "you think this is funny". Will probably shop elsewhere. I sincerely hope that cranky man doesn't ever have to work on Christmas again. read more

We've been using both the "drive up and go" feature and the home delivery service with this Safeway since we recently had a life situation for the time being which makes it harder to spend a bunch of time in the grocery store. The services have mostly gone very well without too many issues....a much better pickup experience than with Raleys during COVID. The workers are polite and very friendly and the out of stocks have been minimal. We normally shop in person at other groceries in town but wanted to give Safeway a try...and this one is well stocked with a lot items I usually do not find at a typical Safeway so that is a huge plus. Negatives for this Safeway include a packed, tight fit parking lot and a very high volume of business at all hours. So much so....that we avoid doing big in person shops at this particular store. It's a shame since Safeway probably has their act together better than the other choices in town other than perhaps SPD with their very high quality meat and deli offerings. Safeway's meat and deli prices are sky high but Safeway does have excellent specials as compared to the other big chains in town. read more

So I'm in the store just after 6 am avoiding the crowds. They have pork roast for .99 cents a pound so I ask the butcher if he would cube if for me. Which they always do for free. The young man says I think it costs more to cube it (unlike ever before). So he checks and comes back and says it's an extra $6:00 a pound to cut it for me. So I get to the front and expressed my dissatisfaction with $6 a pound Quote to cube the meat. The manager Jessica checks and tells me it is because that's what the price is of cubed pork. So I come home and call the Safeway in the next town I ask him how much is it for cubbed pork he says $4.99 or 5.99 but don't buy that get the roast For .99 cents a pound and we will cube it for free. REALLY!!!!! read more

So, what happened to the tables and chairs out on the front deck? My lady takes forever to shop and covers the entirety of the store several times before she's done. I can't keep up with her, so I like to get a Starbucks drink and wait for her outside on the now missing chairs. What gives? Don't people sit down anymore? read more

There is only one reason I would even remotely consider a five-star review for this store. In fact, let me be honest, I'm not giving a five-star review for the store. This store is really uncomfortable to be in. I'm giving a five-star review for one reason and one reason only. Liam at check stand 5. I was in yesterday at about 4:30pm. The whole store was a mess. It was crowded, people weren't wearing masks. Liam was kind, funny, efficient and an all around joy. Honestly, he was the only part of my experience that might convince me to ever go back. read more

This Safeway has a relatively nice selection of organic foods and fresh produce. I appreciate their staff, which is usually helpful and caring. With all the crazy inflation, I'm usually happy with the deals I find at Safeway. read more

the delivery people are very hit or miss. we ask for deli items so our disabled family members can have a quick and easy meal when no one else is around to help them but then they will say it is "out of stock" which is a lie when i call the store the minute I get my receipt to verify if it is out of stock and funnily enough they never are. I know it is busy and at times you are short staffed but incentivize your workers to do a thorough and complete job - i am sure you made a huge profit this past year. Our community still counts on these types of services so please don't take short cuts. read more

Worst grocery store in the history of crappy grocery stores!! I went on Saturday & it was all chaotic as always because they have all these rules & arrows but nobody follows them & it makes for a stressful situation with some customers getting mad at other customers. Ugh. Then I got in the LONG checkout line, waited over 20 min for the slowest cashier EVER, Gabe, I put all my stuff on the counter & he starts having issues with the machine. It won't print the last customer's receipt, so that Customer leaves without a receipt. Gabe rudely ignores me while he tries to fix it by pushing all the buttons at once. Ugh. I'd finally had enough and load all my groceries back into my cart and start to walk away. He said, "oh it unlocked, looks like it going to work now." I said, "Well, am I going through get a receipt, because I need one." He rolls his eyes & with a nasty attitude says, "mam, I can't predict what the machine is going to do." Wow. 25 min into the checkout process & I had to get back at the end of the line & start all over!! So I wait again, this time was faster, less people in line & the cashier was actually working hard to move the line. Then I get to my turn, unload everything again, and the cashier starts scanning & the bagger starts bagging. I'm finally about to get the heck out of this store!! Then the cashier just stops & calls a manager over. He tells her he was off at 2:30 & it's 2:33. She thought he was off at 3. So they start pulling up their scheduling app on their phones & looking at a clipboard while they debate about his schedule. Even the bagger was just freaking standing there while my groceries are partly bagged & I've been waiting over 35 minutes to checkout!!! It was ridiculous!! I finally grabbed some bags & starts packing my own damn groceries & throwing them in the cart I was so pissed. I told the cashier that he had no idea how long I'd been waiting & I had people all waiting for me to get home & I begged him just to ring up the damn groceries so I could leave already!!! But he's off so the manager takes over the transaction & begins to browse through the list of everything he rang up so far because she's confused if he'd rang up the peanut butter. **silently screams** If I ever go to prison it'll be because of the front end staff at this Safeway location. read more

Big shout out to Miles! It's the people like you who are making the biggest difference in our world today! read more

Awful don't shop the drive up and go , every time they mess it up . Raleys does by far a better job Raleys goes over your order and tells you subs etc much better customer service read more

Well, the place with the worst lines continues. Just passing through the area in front of the cashiers made me want to scream "You took my line," like a frustrated surfer or skier. Actually, please don't do that, it's rude SoCal behavior. Anyway, it came to mind. Come on Safeway, ur a huge Corp. You are going to have to bite the bullet on this store and remodel. Lines crowding your cashiers and headed into the aisles are unacceptable for such a successful store. I'll add a pic. read more

Safeway - Shoppers at cashiers. You can't see the folks waiting in the aisles to be helped. - Grocery Near Me - Grass Valley, California

Helping a friend express his appreciation and gratitude with the customer service he receive from Jenn and Michelle at this Safeway. They both went above and beyond to fix a situation with a prepaid credit card. The situation was taken care of and we greatly appreciate it. Thank you for taking your time to help. We both highly recommend shopping at this Safeway. read more

I have used this Safeway before without any issues. But tonight, November 24, 2018 at approximately 6:20 P.M. the cashier at the self checkout stand was horrible. My husband has a cold. We stopped to get some DayQuil/NyQuil for him, so he can feel better. The register started flashing when we rang it up and said we needed the be over 18. Okay, since we are both over 50, no issues. The cashier was helping another customer. Waited for her to finish with them, thinking she would see the flashing light and come help us. Instead, she stood there and ignored us. So, I waved at her to get her attention, she just smiled and nodded at me. Confused at her response, I waved and pointed at the register and she just smiled back and ignored me. Now I was getting annoyed. I thought about just walking out, but tried one more time. This time she came over and said I needed to put my age in. She said it like I should have already done so. The register did not give an option to put in my birthdate, it said assistance was on its way to clear an age restricted item. I was unclear what she wanted, as I am cleared over 18. Finally, she says she had to see my license to clear the code so we can finish our purchase. Okay, give her my license and she tried twice to type in my birthdate and kept screwing it up. At this point, I was done. Told her to forget it and walked out. Walked over to CVS and got the DayQuil for the same price and ZERO hassle. Wasn't even asked for proof of being over 18. read more

The line for this Safeway is always so ridiculous that I leave half the time. They need to figure out how to speed up their checkout because it takes 20 minutes to buy a can of soda read more

Best grocery store this side of the highway. It's a safeway, they have a WAY better deli than Savemart read more

Everytime i come to this store, its seems so disorganized. People down the isle trying to check out and social distance from other shoppers. You dont know which line is for which checkstand. Its happened not once,but every time. They have items i cant get anywhere else. So ill try to go to the neal street business. The employees at the brunswick location seem unhappy as well. read more

Honestly, I love shopping here but the store manager always makes me uncomfortable. She's constantly yelling at costumers for no reason and is always rude to her employees. I honestly am sorry for all the people that have to put up with her. read more

The store is very unorganized with the social distancing people are not looking down at the stickers on the ground letting you know which way to go and not go. The majority of the people are not wear face masks to protect other people from getting the Corona Virus. And they don't even mandate you to wear one. Even though there is a huge sign at both entrances saying face masks are mandated. None of the employees who work there will not kick them out of the store. This is reticules that no one will follow the CDC rules. This goes to the Safe Way on Neil Street too it is just as bad. read more

Went here for the first time today. This store was packed, not to mention all the isles are narrow and not even close to the width of the isles of other Safeway stores I've been in. This causes issues with trying to move around the store. The staff I had little engagement with. I just wanted to get what I needed and leave. read more

I do not usually shop at Safeway , but staying in Grass Valley, this was the only store available. I, of course did not have a special membership card, and got charged ridiculous prices. Having a membership is not a saving, Safeway just charge you a regular price. As an example, I have been buying Meomi Pinot Noir for years at Trader Joe's in Los Angeles and yes price varies from $ 16 to $18... but Safeway charged me $ 25.99 as a non member...just not acceptable. I bought 2 bottles of Water, one bottle of Meomi, I bag of pistachios, 3 bananas and 2 peaches and paid $ 47.42 even Whole Foods is cheaper and better. The cashier also mentioned that no membership card was available... not sure what she meant. Very disappointed about that experience.... read more

This is the biggest Safeway I've ever been to! Very clean and organized. Looks new. The produce department is beautiful!