We used Safeway Garage Doors a year or so ago at our home and they were quick and efficient. We had some other companies come out that said we had to replace our entire door and when we had them come out, they made an adjustment and we were good to go. We had them come to our rental and AJ took the time to tell me what was going on and explain a few options. His office was able to schedule me next day and Obie came out and installed new hardware. He was helpful, friendly, thorough and knowledgeable. We will continue to use Safeway and recommend them to friends and family. read more

For an emergency, they wanted me to wait four days. I don't think so. I went with another company.

Is it possible to give a negative rating? Worst possible service and rude service people The business manager replied and skewed his companies performance. This was not an issue about the remotes or misaligned detectors. Just shows how inadequate this company's service is. They provide warranty service and try to provide the minimal fix. read more

Dismissive, disrespectful, disinterested, inattentive. Came did nothing, fixed nothing. Took the money and left. read more

I had an amazing experience with Khalid. I was put in touch with Safeway through AHS warranty. Unfortunately the warranty didn't cover the repairs, but Khalid did a great job with repairs and maintenance. I felt like he was not pushy and the price was reasonable. I would contact Safeway with future needs. I am also appreciative of whoever scheduled my appointment. It was a quick next day turnaround. She took my scheduling needs into consideration, accommodated and prioritized my schedule. Repairs were finished in a short amount of time! read more

Terrible experience with Safeway Garage Doors. Our home warranty company sent them out to fix a simple garage door sensor. The tech tried to scam my elderly mother out of another $700+ of unnecessary service and hardware. When I spoke to him, he quickly got agitated with me, telling me I better pay. Astonished, I hung up then called my mother to ask him to just leave. At this point the technician kicked the sensor (that he was supposed to fix) and stormed off. I am thinking of filing a police report for damages now. AVOID THESE GUYS! read more

Firstly, just want to say thank you for the fast response. Secondly, I want say thank you to Khalid, the tech. Professional gentleman that resolved the issue quickly and answered all my questions. Great job all around. read more

I needed new hardware and springs. Obie Arrived early, was very courteous, and provided excellent service.

When my garage door broke this week I was worried because I have a car I care very much about and, even if I could figure out a way to get it out of the garage, I didn't want to leave it out in the rain. Omar from Safeway Garage Doors not only came out immediately and repaired it on the spot, but gave me some valuable information about the automatic door opener I just recently had install installed. Thank you, Omar and Safeway Garage Doors! read more

Business manager wants to teach about springs which went bad in 2.5 yrs. Really? Does the business manager have a record of garage door maintenance every six months from the USA? We own houses and those are yrs old. Event for this house, there was no spring change required since 1996 until Safeway changed 2.5 yrs ago. Safeway provided low quality springs as per another licensed garage door company. FAFW and Safeway together do a cheating business to misled customers. FAHW uses the premium and service fee to engage their "select" contractors and the "select" contractors like Safeway come to customers to rip off customers. Moreover, in this case, Safeway in a couple of mins only figured out that the work was not covered for FAHW so that FAHW can reject the claim right away and Safeway can cheat customers as much they can. That's the business manager's "hidden" professional" service. read more

Garage Door stopped working. AHS warranty company sent Safeway Garage Doors Omar was on time and very knowledgeable. He diagnosed the issue after inspection and was able to fix the opener. He politely answered my questions ( I had many ) and explained everything as he worked. appreciate his communication, efficiency and professionalism. I would recommend this company without hesitation. read more

Stay away from them.. they came 2 times to my house without fixing anything and always coming up with one or another reason.. their technicians has the worst attitude u and very un professional.. read more

Fast response after I open a request with AHS. TECH Khalid took the time to explain everything.

Safeway was sent over by my home warranty since my garage door opener started acting up and it was covered by Home Warranty. The guy who showed up told me that it was the opener and he has to get approval. He told me Home Warranty only pays for the cheapest opener which he said they were junk and they can upgrade me to a much better one for $700 to $800 more. I said I just want what the Home Warranty pays for. Now I got a letter that Home Warranty declined the service because the technician wrote on the report that the problem was the spring which I had replace just a few months ago. Since Home Warranty doesn't pay much to these contractors, these guys try to sell you a better part and make money on it, but if you refuse, it's not worth it for them to drive all the way from Santa Ana to Moorpark, so they write something in the report that claim gets denied and they don't have to come out. They are bunch of crooks, so watch out. I already got two companies who came out and told me the problem was the opener and the spring is absolutely fine. I'm trying to get these in writing and have my attorney go after the Home Warranty Company. read more

This is a great company ! . Murad was a professional . He re- programmed my garage remotes very fast . I will call for all my garage needs . Thank you read more

If I could leave a zero on this, I would. Unfortunately, I was assigned this company through First American home warranty, which is a disaster in and of itself. These people came out and of course, diagnosed the problem, but added three or four more items that were not covered by the insurance that they said needed to happen. When we refused to pay for anything other than what was covered, they said they had to get it approved by the insurance, left the property and we are now four weeks through the process because the garage door that has been working for 20 years, supposedly was being misused according to them because we were unwilling to pay the extra charges that they wanted us to cover. For anyone that does not know you can always call your home warranty and refuse to have a specific vendor sent. They are then required to send another vendor. My advice would be to make sure that you note on your account that you do not want Safeway sent to your home so that someone will come that will fix the issue. read more

Murud was good guy:) helped us for our garage doors. Very kind and nice service ! We will look for them again. read more

Omar came to service our garage door. It had stopped opening/closing. He was on time, and we got a call about 20 minutes before he was to arrive to give us a heads up. Love the communication! Within minutes he knew what was wrong and was repairing the problem. He was kind, helpful, and quick. Great service. Would use this company and technician again! read more

Safeway Garage Doors did a fantastic job fixing my garage door. Omar, the Sr. Technician, who fixed my garage door motor was excellent. He is highly skilled and repaired a big a problem. I thought I had to replace the whole motor, but it turned out it just needed to be repaired by a highly skilled technician. Omar was honest and did not take advantage of my situation (this meant a great deal to me). Also, at the office, Fida has been great as well. She assisted me with the claim process with my insurance company. I highly recommend Safeway Garage Door. read more

I would highly recommend Khalid! Very professional and knowledgable about his job. He worked on my garage door twice already and he is excellent at it! He gave me a lot of tips and advice. Not praying for it but the next time my garage door stop working again. I will always request for this guy. Very easy to work with. Not to mention on the second time Khalid fixed my garage door he was with somebody named AJ. And that guys is pretty good too! Five stars for these 2! I would recommend Safeway Garage Doors! read more

Extremely timely and responsive. Very pleasant experience Will contact them again for any garage door issues AJ serviced our doors. read more

Omar fixed our garage and did a FANTASTIC job. Not only was he professional, mindful of our new floors and extremely funny, but he was also courteous and taught me a lot about how garage engineering. The last 3 garage companies fell very short of the service that Omar provided. Look no further when searching for a garage door company. Omar and Safeway have your back read more

Safeway Garage Doors - Garage Door Services Near Me - Santa Ana, California

STAY FAR AWAY FROM THIS COMPANY. I'd give them Zero stars if it was an option. This company was sent out by AHS to fix my garage door. The tech tried to get $650 cash from us to fix the problem. We declined and then the tech tried to get us to do a side job with him. This was shady from the moment they arrived. We will find a reputable company to fix our issue. Thank goodness we didn't fall for their rip off!! read more

Safeway Garage Doors - Left side of garage door. - Garage Door Services Near Me - Santa Ana, California

This company will try to scam you, guaranteed. A little over a year ago I had them come out through AHS for a very small repair. Turned out it wasn't covered, no problem. They then said they would only do the repair if I paid for a $600 repair I had not been planning on and had nothing to do with why I called. I paid the $600 for new cables I probably didn't need because the parts were old and I thought they had my family's safety in mind. I was assigned this company this week again when my 30 year old garage door opener stopped working. Units that break due to age are absolutely covered by AHS. Omar left my house saying some parts will be covered, some I may have to pay the difference in coverage, and I'd hear back from AHS. When speaking with AHS they told me Omar reported that the unit broke for reasons other than normal wear and tear (misalignment) and nothing would be covered as a result. He never mentioned misalignment when here, and also they are the ones who hung the $600 cables I didn't need the year prior - they said nothing about misalignment at that time either. I called Omar directly and he eventually apologized saying he'd call AHS and change his story. I'm already moving on to a different provider. Beware, they will try to scam you. They will Lie to you and your insurance or home warranty company to get the most money out of you possible. I understand they have families to feed, and therefore want good jobs, but they shouldn't try to do that at the expense of others. I'm happy to pay for necessary work, but I will not work with liars. @Roger even lying in the response, ha!! I didn't get a discount on the BS repair. The difference between the $600 I paid and what you're arbitrarily quoting is the American home shield fee I paid and did not get back just to have you all come out. Slimy. read more

DO NOT do business with this company. The gentleman sent out to my location for warranty repair attempted insurance fraud. I immediately informed the home warranty company about this and they contacted Safeway to inform them which they said they would report to the employees manager and not send him back out for the repair. The technician then changed his diagnosis so I would not be eligible for repair under the warranty. I have the audio of the entire interaction recorded on my alarm system's camera and I have submited this to the Home Warranty Company. I will also be reviewing other agencies to report these illegal business practices. 6/9: Reply to Roger: I have video of your employee telling me the item is covered and will take 2 weeks to get the parts or if I want an upgrade he will say the whole unit needs to be replaced and all I need to do is pay $600 that day. read more

Safeway Garage Doors - Garage Door Services Near Me - Santa Ana, California

Safeway was assigned to us by our Home Warranty Company. Our garage door would only go up a few inches before stalling and going back down. They came out and made an adjustment to the opener and the problem seems to have been fixed and we haven't had any issues with the home warranty claim so we're satisfied :) read more

We had problems with our garage door closing. We had to hold the switch until it closed completely because of the sensor. Murad fixed the problem and even checked and went over some things with me. Gave us many options. He was prompt and professional. I would recommend Safeway Garage doors to anyone. Hopefully they will get Murad to service their Garage door read more

I am a tenant and one of the worker name Murad did an excellent job fixing the garage, thank you

STAY AWAY FROM THESE PEOPLE! This company is a scam. do not use them, they lie, take your money and stop responding to your emails! I had an issue with the garage opener and through insurance this company came. 1.technician was asking me personal questions: do I own this home, do I live alone etc. now I understand, that he was trying to assess how much he can rip me off based on my answers 2. They didn't assess the garage door opener at all, because my car was in the garage. The garage door opener is covered by insurance but they weren't interested in a small insurance payout now I understand 3. They told me that the door is out of balance (for no reason - since they didn't check the opener) and that my rollers were old and I needed new ones. 4. Since they offered to fix on the spot, if I pay $545 out of pocket immediately, I thought oh well and agreed to proceed with work since I was quoted and paid $545 via calling their "office" 5. 20 minutes later, they tell me that the the issue cannot be fixed and I need to replace a door. $2000-$3000 is what technician told me! Now I'm out of $545 that I was PROMISED will cover and issue and the door still is broken and now they want more money!! 6. Before they left, they had taken new rollers back and put my old ones back, and promised a refund. It's been over 2 weeks, multiple emails and calls and NO REFUND! Absolute scammers! read more

Great company and service! Our garage door opener didn't work. I initially called another company, Morris Garage Door (Buena Park) at (714) 707-3871, and a guy name Eli came, and instantly told me I needed to replace the dead opener for $3000-3500, saying it wasn't covered by homeowner's insurance. So I called Safeway Garage Doors, Murad came out, diagnosed a faulty coupler in the motor, replaced it, all under home warranty (I just paid the copay to American Home Shield, $100). He was extremely knowledgeable, honest, efficient, and nice! Highly recommend Safeway, not the Morris Garage Door who tried to rip us off. read more

Murad with Safeway garage doors was the best! Very knowledgeable and very courteous. We have a heavy glass door and a lot of previous technicians with other companies have told me things like they can't replace the rubber on the bottom of the door because it was custom or they didn't have the wheels to fit my door. Although times in garage door maintenance have changed, Murad promised to come back with another guy to change out the rubber and a larger drill to stabilize the garage frame. He even cleaned the door! Top notch service. Would highly recommend. Thanks Murad! read more

I highly recommend Khlid. He done good work. He explain well what need to be done. He also provide maintenance tips.

Omar is amazing, He came out fix our Garage door. He is very knowledgeable. He has great personality

Omar is so kind and helpful!! I was worried because my home warranty sent them . Thank you Safeway and Omar for solving the problem. 5 stars!!! read more

This company is a rip-off. The technician showed up at my house and within 3 minutes said he couldn't fix it, but then they submitted an invoice to my insurance company for which I now have to pay the deductible. Not only was their technician incompetent, but he was rude and didn't really want to be bothered to do the work. I hired someone else to fix my garage door and they fixed the problem within 10 minutes, which really proved how incompetent the technician at Safeway Garage doors was. read more

Have used Safeway Garage Doors a few times, though this is my 1st review. I found Khaled and Murad to be fantastic. Took them no time to figured out what needed to be done and went to work. Before I knew it, my door was fixed and they lubricated all door parts (this was not expected but made big difference with noise when operating garage door)! I recommend asking for Khaled and Murad when calling in for service! read more

Wow. This company has the worst technicians. Ours deliberately wrote an invoice that was incorrect and tried to make sure our home owners warranty would dismiss our claim. Our garage door motor was a 2014 model and this guys said that our garage door was too heavy, and springs were the wrong size, causing it to break. So it works perfectly for 7 years and then now it's because of the springs?? It's because we use it as our main way of coming and going into the house (we never use our front door) and the motor had enough... opening and closing 10 to 15 times a day. On top of that, he started to quote me close to $1500 dollars for parts and labor, without even trying to go through First American. Such a con-artist. I also tried to get ahold of a supervisor or manager to make a complaint, and 3 days later, still no return phone call. I guess they don't care about customer service. Looks like this happened to many other people after reading more reviews. Please don't waste your time or money with this company. Don't let "Ibrahim Abdul" come to your house either. He'll break your garage even more, before leaving. We couldn't secure the garage door anymore once he messed with it. That was a nice little touch as well. read more

When my home was purchased about three months ago, the garage was working just fine but all of a sudden I started having issues with the garage door not closing properly. So. naturally, I contacted my home warranty company, First American Home, who contracted Safeway. BIG MISTAKE. As soon as Omar got there he was rude and seemed like he did not want to be there. Seeing as how I couldn't close my garage door, I had disconnected it however, it was still capable of opening when you pushed it a certain way. Immediately, the guy told me that he couldn't do anything because it wasn't opening and they don't specialize in that. Uhm, ok? I ended up opening it myself- I'm 5'1'' with no upper body strength so it couldn't of been that hard right? He ends up telling me that the garage is "missing parts" and is connected improperly and needs a wall unit- again, all things that they don't specialize in. Shocker. He "does me a solid" and resets the limits so that the door close and tells me it should work now but it is broken and not to call him again because he can't fix it... oh okay. Fast forward a week later and I am having the same issue. Against my better judgement, I called and asked if they could come over and reset the limits while I look for a different company to help me install whatever is missing. They said they couldn't come because my garage is missing parts. I ended up contacting Archway Garage who not only came to my rescue on the same day but confirmed that my garage was in fact not missing any parts and that the limits had been set incorrectly which is why I started having the issue again. I should also note, I live in a Condominium where all of the garages have the same layout so it seemed strange to me that I was missing parts but all of my neighbor's garages seem to be just fine. Definitely do not recommend them. They don't seem to know what they're doing or worse, they don't care read more

Murad came to fix the garage door that was not opening. He fixed the rollers and checked the light and sprayed the spring. A personable and charming man who knew just what to do. And did all in a very professional way and the parts were very reasonably priced. He is a valuable employee for Safeway Garage Doors. Thank you Murad. read more

Supervisor Omar is the best! The home warranty company called Safeway because I complained of very bad customer service from another service provider. They called me & a service appointment was scheduled quickly. Omar really knew what he was doing & the price was very reasonable. Will call them if needed again. I'll also refer them to friends & family. Ask for Omar. Nice guy too. Btw, this company is based in Anaheim but service was performed in Woodland Hills. read more