3 Stars because I experienced a fight between a shopper and a security guard who was yelling at the top of his lungs! It scared the hell a out of me , I really thought I would start hearing gun shots, the security guard yelled for five minutes , I really thought he was a crazy man! Then as I checked out I have seen him argue very disrespectful to a woman who was a customer, she told him that he handled the fight wrong and why he should have called the police, I feel the security guard was wrong and he egged on this incident, doesn't look good for business, I felt so unsafe shopping here tonight. read more

Horrible. Will not buy again. This is my first time ordering this and using their $20 bucks off if you order over $50. I ordered a 20 packs soda and got substituted for a 12 pack. And order some country ribs for $7.90 and got substitute for a pack of $19.xx pack that doesn't even worth the price. When I asked the deliver guy about the substitution his response was "that's all I got" x2. The I don't give a damn attitude was just horrible. There's no communications whatsoever and I got the items because it was discounted items. Now I am forced to pay for this over priced stuff that there's nothing I can do about. I will not recommend this to anyone. read more

Safeway delivery is horrible. You have to monitor the shopper the entire time because they are substituting your items, refuse to go to deli or meat counters, takes them over 2 hours to do the shopping, and then they send a delivery confirmation and you never received your groceries!! After contacting instacart directly, delivery brings my groceries. All wrong items, double items, and this is an hour after a delivery confirmation was sent. Definitely something not right here. And Instacart just gives you a coupon to redeem the next time you shop. Won't be using Safeway or Instacart service again. Just not worth the time when I have to monitor it, and then figure out where my groceries are. Would be great if people could actually do their their jobs and companies could give actual customer service. read more

This is the worst Safeway ever. The cashier that "helped" me last night was rude and completely ignored me. She was very busy talking to another employee and never even acknowledge I was there. She literally had her back to me for a few minutes as I waited for her to turn around and ring me up -- once she finally turned around she continued her conversation with the other employee, stopping every few minutes to further discuss whatever was so important. It's frustrating when you go into a store to shop and the employees have such an obvious disregard for their job. I don't expect anything crazy - it would just be nice to not feel like I am interrupting them as I spend hundreds of dollars ! This will be the LAST place I go for anything --- and watch the produce department ... I got my fresh fruit home and when I cut open my watermelon it had obviously been FROZEN and was not fit for consumption. A waste of time and money down the drain. Safeway better figure it out --- a simple "hello" and minimal focus would be a good start. read more

I'm in Emeryville but it's terrible here too. Missed delivery window by a lot, cancelled order, was charged. Am now 2 weeks and 5 phone calls int trying to get a refund. Oh, the calls: expect to be on hold for 30-60 minutes with their customer 'service.' I'm at about 3 hours of hold time total. They're dead to me. It's still terrible! Way late again & cant reach by phone. A black hole! read more

Two days still no food and they already charged my account! It is 9pm and my husband is out at the store picking up stuff so we can make our kids lunch for tomorrow. read more

Kellee in the deli! She made me an awesome breakfast burrito and I could tell it was made with love! Wonderful customer service and such a pleasure to talk too. Thanks Kellee, you're awesome and made my whole day ! read more

I can see tons of improvements but still not up to par. I think they need to get a security guard cause I see more people walking out with items than the other Safeway on willow pass. They need to have more employees in the bakery and deli and cashiers cause there is always a wait. The employees they have are really nice and friendly. I've notice a lot of items are expired. read more

Just got home from this store and I regretted going there! I've been to many Safeway stores lately but most management enforce the rules! As I was standing in front of the Deli, a lady not wearing a mask was being served. I asked the lady where her mask was and she never answered back. She gestured that it was somewhere else. What baffles me even more is the fact that the staff members serving food behind the deli counter never bothered to ask her. Physical distancing isn't monitored as well. I kept going farther from the man next to me as he moves closer and closer! I thought you're not supposed to be allowed inside a store when you're not wearing a mask these days? Let alone be served in the food area? Another customer was eating, and a few other customers were walking around with masks either on their chin, below their nose and one was just holding it! C'mon people! We're in pandemic! It's not just about money, it's about people's lives! The management of this Safeway should be cited by the Health Department for allowing people to shop without wearing their face masks, and/or not wearing them properly which may endanger other people! read more

Would give zero stars if I could. If you actually want the groceries you order then this isn't the service for you! Terrible customer service; my order never arrived - still waiting on refund....oh yeah and for them to give me a call back to tell me what happened. I won't be holding my breath. read more

YESSENIA at the sandwich counter seems miserable. In addition to her literally being the grumpiest person alive, the line for the deli and the amount of time it takes to get a sandwich from here on a Sunday afternoon is ridiculous. Things were on my sandwich that I didn't ask for but I didn't want to bother her because that's how grumpy she was!! read more

I'm posting this for other people to BEWARE of the Safeway Refresh flavored water and regular water! I found another Yelper that had the exact same experience as me, except she didn't drink it.... Tonight I found grey floating things in my Safeway refresh lemon flavored water! It looks like dust ??? After I had drank about 3/4 of the bottle I saw the grey stuff floating in the bottom. I don't know if I drank any of the stuff, because I had frozen the bottle before opening and it was partially with ice chunks so I couldn't tell until I reached the bottom :( I don't know if I got sick because of the THINKING about drinking it? Or if it actually made me sick because I ended up throwing up. The store is closed now, but in the morning I am taking it in to show them! I will NEVER drink Safeway water again! read more

Safeway - Grey floating "Dust" in Safeway Refresh Lemon Electrolyte flavored water - Grocery Near Me - Concord, California

I've had hit or miss luck with Safeway delivery over the last couple of years. After tonight, I will no longer be using them. I had a delivery scheduled for between 5-7pm. 7 comes around and nothing. I've had them be late before and the driver usually calls if they're going to be more than a few minutes late. 7:20 rolls around and I decided to give customer service a call. Spent 25 minutes on hold with them until I finally got to talk to a person. I told them that I wanted to cancel, which actually went smoothly. I went outside to leave a little after 8pm and look who drives up. He apologized for being late and I told him that I'd already talked to CS and cancelled the delivery. He said that they hadn't contacted him about the cancellation. Not my problem. They've lost my business now. Is it that difficult to call and let the customer know you're going to be late? Had he called even at 7 and said it might be an hour before he would be at my house I would have been ok with that. Guess that one phone call was too difficult to make. read more

This Safeway has some of the worst "customer service" I have experienced, and I've shopped at many Safeway stores. It may be large and have a nicer selection than some of the smaller Safeways, but when management is as ungracious and rude as I continue to see, I will shop elsewhere. read more

This service doesn't even warrant 1-star; DO NOT USE as they will cancel your order and not notify you. You'll only get an apology with no action for correction - except, "you can place your order again online" only to have it canceled yet again. STICK WITH AMAZON as they won't screw up. HORRIBLE customer service. read more

Awful customer service completely terrible went to the deli to get some fried chicken for myself after work he was putting new chicken in and then when he was finished I asked for two specific pieces that looked really good to me he gave me an attitude about giving me those pieces the dude could barely speak any English he was of Asian dissent and would not give me the two pieces that I wanted another employee came up to try and help but he would just completely ignore him and the poor guy was not able to help me I try to talk to the store manager who was apparently too busy to talk to me I won'tEver come to this location again I cannot believe how rude the store is and the manager read more

Click on my user name to see my full review, dated Sept. 15, 2018. Yet another horrible experience after years of many excellent, some awful deliveries. I disputed the charge this morning instead of trying to reach Safeway employees. Yelp should consolidate Safeway delivery reviews. read more

Unfortunately this "service" is very hit and miss. I had foot surgery and am unable to drive at the moment so I've used Safeway's home delivery service twice now. The first time was fine (a little late, but oh well) Yesterday, I chose to use it a second time. I requested deliver for a 4 hour window between 6-10 pm. At 8pm last night, I was contacted by Safeway's call center to let me know they didn't have a driver, so they would need to reschedule. I chose the 2 hour window they offered from 7 - 9 am. 9 am came and went, so I contacted customer service at 9:30 because I was getting picked up for a doctor's appointment at 10:45 and didn't want milk, etc to be set on the front porch in the sun. The driver called me back at 9:45 to let me know there was one delivery before they would drop mine off. The driver arrived at my front porch at 10:15, minus all items that needed to be refrigerated (however, all items had been charged). I called customer service AGAIN. Since I did need the items that weren't delivered, I asked them to please send them out and the reply was the next delivery that we can schedule is TOMORROW. Anyway, I suggest that you save yourself the grief. What a pain. read more

My local Safeway has come a very long way since I reviewed them back in 2008. They are much better stocked, their layout has changed and is a little more intuitive, and much, much cleaner. The Milk area was completely cleaned up and that horrible murdered cow smell is gone. (thank goodness!!) I now get the bulk of my meats at the 99 Ranch Market, but I have to come to Safeway for my beef. Head and shoulders above the rest on beef. My original review:::::: _____________________________________________________ Wack, wack, wack, wack, wack. Did I mention WACK! Poorly stocked, dirty, lacking in customer service (except meat, and one check out lady). WACK. I was there this weekend to replenish my post-holiday check, no food left, even "out of water" fridge, and tell me why more than one of my items was out of stock. Not to mention, I went to get some milk, and the fridge smelled like a whole cow rotted behind the scenes. Dirty old milk was plastered to the door. It was horrible. Yes, I shop in the evening. Yes, I wait until the rush is over. Still, there is no excuse for such a yuck-tastic store. Safeway is not the lowest cost center, but I prefer their meats. Speaking of meat - I give this place one star for one reason - dude behind the seafood counter. Him and the meat dude are cool. Seafood man always helps me out, goes above and beyond, stops ME to ask ME if I need something, and does his job in giving me marinades for my food. I suck at cooking, but with his help, I'm aight! With that said, I will have to consider getting my meat elsewhere if they can't get their crap together. read more

I will go to other stores before coming to this safeway, but they always seem to have what I want. My issue is that I feel that the produce is over-priced, so I'll head to either FoodMaxx down the street, Trader Joe's or Concord Produce. I do like that this Safeway has a self-checkout area. As long as slow people aren't checking out roughly 102938102983 veggies, then the lines move pretty quickly. read more

---------------------do not waste your time or money------------------- 1st: they don't give you a tracking number only an order number (that's a red flag). 2nd: they do not deliver during the specified time (instead of your groceries coming during the window of time you selected, they'll either be 4-5 hrs late or you'll have to call their customer support number just to figure out where your food is at). 3rd: instead of sending a text/email to let customers know of the delays, they won't tell you anything (you will literally have to sit on the line for about 20 -30 minutes to talk to a customer rep, where they'll try to convince you to reschedule). people have busy lives, and to assume that we are the ones inconveniencing them when we paid for our groceries to be here a certain time, is terrible customer service. 4th: you'll be waiting at least a week before you get a refund (if you don't get it within the week you'll have to call their third party support center for them to expedite your money back). -------------------not worth the time nor money---------------------- i will definitely not order with them until they get their online delivery service together and i will definitely let all my friends and their friends know, not to do it. read more

Employees are always complaining about their jobs while helping customers. Prices are high. Hard to find anyone to help. I would rather save my money and go to a discount market since this one is charging full service price but all you hear is people complaining about their jobs. read more

Customer service is hit or miss here with the cashiers. Some are usually nice and others seem to not wanna be there. Specifically the deli. Every visit, there's never anyone at the counter, although I would see someone in the back and even after they've made eye contact, they still didn't acknowledge me. Also, I've looked over previous reviews and this location seems to have an ongoing issue. Note to management, please re-train your employees on soft skills or take better care of your employees. Take care of your employees and they will take care of your customers. read more

First time I ever ordered online for this service. I was nervous that I was going to get the things that I didn't want or ask for. To my surprise I was amazed how easy it was to to shop online for groceries. Received my order today and they gave me a window between 11am to 12pm for my delivery time. I was shocked that the truck pulled up at 10:45am. The driver was very friendly and offered to bring the groceries inside our home for us. There was a few things that were out of stock but you have the option to ask then to replace what they are out of stock or not. I have now decided I will never go to the grocery store for big weekend shopping again and deal with the crowds. They have a customer in me from now on. I highly recommend this service for anyone that just doesn't have time to go to the store. read more

Just moved to Clayton and needed groceries. Lucky me, there's a Safeway I can walk to. So that's nice. I'm giving this S-way three stars because it's pretty much a typical S-way. Nothing wrong with it, nothing extra special. Friendly service counterbalanced by a wonky layout. Sour cream next to beer? Odd. Anyway, pretty much standard stuff here. read more

I've always ordered a fruit torte from a few other Safeway locations, but today my work ordered it from this one. We were celebrating 2 co-workers birthday and had all the slices given out to our group. I'm about to start eating mine when the co-worker next to me notices a fruit fly on my strawberry. I figured it was on the fruit so I'll eat the rest. Bad call. I found a blonde strand of hair in the custard part. I was so disgusted that I called the bakery to let them know about this incident. They did offer a replacement but since the tortes were all ready eatten I just told her I wanted to let them know about these 2 incidents. read more

This Safeway has been a good buddy for me on my home-alone nights. It's great to be able to get in, grab food, ice cream, wine and a movie at one place. It was recently remodeled so they have a nice florist and fruit and veggie section. They carry a wide variety of stuff and have vamped up their deli and organic sections as well. The wine section is organized better, too. They also have a Starbucks inside that has special offers sometimes--like buy a fall mug and get a free pumpkin spice latte with your club card, etc. After I check out with my rotisserie chicken, I head straight over to the DVDPlay machine that's near the entrance. I love this machine--no waiting in line to rent a $1.50/night newly released DVD. read more

Tried the pickup service at Safeway in Livermore (1st st)....ordered my food 4 days ago...got my pickup time...went to the store , parked and called the number, was told the staff would be told. At the time I was the only person there....in the next 20 minutes 4 other vehicles pulled up wait a few minutes and left. I finally called again and this time they gave me a different number???? Called and talked to a guy who said they were not ready and they would email me....are you kidding me. If you are setting up the pickup times why wouldn't you have the stuff ready....another good idea but because of poor execution and lack of understanding.....another failure read more

If your looking for notoriously poor customer service (not all, but most of the cashiers especially at self-check out) look no further than the Safeway located at 4308 Clayton Rd. Concord CA. read more

Ok this review is about this store. HORRIBLE . I ask the cashier if l can get a Safeway card. Her answer was loud rude and she shouldnt be working there her response was WERE ALL OUT and no you can't get your savings l reply can l use another option.SHE REPLIED NO YOU CANT!! Ok let me grab my grocery to another register where l wouldn't be yelled and treated like a second class citizen! Mind you lm heated very upset but l manage to ask customer service to help me and he did. He was awesome he used my phone number and that did the job!! thanks too him my day was ok thanks for reading this. read more

HORRIBLE and getting worse and it used to be decent. Several problems: 1. NO SUBSTITUTIONS means NO substitutions of anything; I don't want a safeway 'picker' to decide what I might want if something is out of stock. But, they keep substitution with the horse stuff. 2. BAD PACKAGING: instead of good sturdy paper shopping bags, safeway is now using cheap, flimsy plastic bags where everything tips over and ruins other products. 3. BAD PACKING: safeway always puts the chips and fragile produce at the bottom of the flimsy plastic bags so that jars and cans fall over and crush the chips (unbelievably ignorant)! Yesterday my groceries were delivered with a crushed, bag of potato chips that had opened in transit because the jars, it was packed with, fell on it. The entire bag of chips was all over the flimsy plastic bag. There is NO excuse for these kinds of problems except that no one at safeway cares or knows how to read or do their job properly; it would be better to have robots picking our groceries and packing them. At least they're intelligent and would probably care more about what they're doing than the current people working at SAFEWAY DELIVERY. I'm switching back to INSTACART where I'll get what I pay for: good customer service, groceries selected accurately and delivered undamaged. 4. GOODBYE to safeway's damaged produce and other products, wrong orders, bad packaging, and not caring enough to improve on these problems. This mega-giant company has lost credibility and reputation among customers who care about quality products and service. read more

Always a long line, this will be the last time I come to This Safeway, I'll drive the extra 15 minutes to Luckys, it'll be faster

I love my Safeway stores. You always know produce and meats are good. However, during this pandemic Safeway shouldn't be price gouging. They should be stopped like the sellers on amazon. They are selling a 4 roll pack of TP and a 2 roll pack of Bounty paper towels for average of $8.50 EACH. That is crazy. I've heard they do the same with the smart water. They are making money hand over fist anyway and then to charge those kind of prices is very wrong. read more

Me and my girlfriend were shopping at this location tonight and as we were checking out the "security" guard stood several feet away from us and starred at us as if we were going to steal while we checked out, despite the fact that we have been shopping here for a while and have never stolen anything. After we paid he decided to walk out of the store and continue to stare at us while we put our groceries in our car. I'm not sure why safeway is hiring these useless clowns to harass paying customers but they really need to reevaluate who they hire. They lost my business, I will not be harrassed while buying my grocerys. read more

I love Safeway they have a great selection in the deli. I think if you are connected to Von's or Albertson's they should all be the same. I like the self serve they really want to help better than the cashier. read more

Sean was the nicest cashier, on a crazy busy day! Actually the seafood counter and kid that helped bag groceries were both really nice too. It's the day before Thanksgiving, the store is nuts and the lines are long mostly because of the 6 foot rule. They didn't have figs but it's not a normal ingredient and I doubt that they're in season because I can't find them anywhere. read more

Pickup order wasn't ready, kept telling me another five minutes. Substituted two items, when I specifically said not to, which cost more money. Order was 9 items which came in two grocery bags, but was charged for 6. Not the first time. Computer downI am done with Safeway, not that they care. can't complain. read more

Horrible and rude workers, nobody look happy working there, seems like customers are there to ruin they day or something

This Safeway is terrible! They didn't have red pepper jelly and the lines for check out were horrendous. 30-45 min wait in the line! I left my groceries there and walked away. They need more staff. read more

Placed an order for delivery that was supposed to arrive between 7-8pm. Almost 11pm now and nothing has arrived. No one at customer service to answer the phone to check on the status. This absolutley sucks. read more