On Friday 5, 2026…read more
Danville store # 786
Pathetic enough for a company that's open to the public to have a 2 1/2 star rating. The company in higher authority, needs to look at that as detrimental, & really look at this as a crisis in changing management practices. I'll go into further details. My elderly client likes to shop here to get her items. To stock up for the week. Since she lives in Blackhawk, she prefers shopping at the Danville Smart & Final store.
Every time I go in, there's always conflict & harassment within the store. Among the employees, and even the customers that shop. Completely disrespectful and it takes zero dollars to be decent. Which the majority of humanity fails at doing.
There's been a couple of incidents between a supervisor named Natina. Calling out a specific employee named Lina, right in front of my client and I. There was another customer in the back of us when, I did not finish my transaction at the register. Completely unprofessional, the right thing to do is take the employee in a private setting and confront the employee not in front of the customers.
Another incident with Natina, when I had asked where the Polish sausages were. She had yelled out, YOU CAN'T SEE them? Pointing RIGHT here. I bypassed and telling her anything that I wanted to tell her. Because I'm not with the drama. But unfortunately, after encounter and encounter, of the disrespect. I want to go above and beyond to report the ladies that work at this company in management. Creating so much havoc. When my client and I shop here.
The treatment at the store, with the customers & employees is mind-boggling. If there were no shoppers in the store, that whole company would fall to the ground. Which puts money in their pockets to pay their bills. A customer by the name of Carl Kumar. Had reported the company as well for the harassment and treatment of the customers. Not only the customers but a specific cashier & employee that's been with the company for a really long time.
I honestly don't know how management. Lisa and Natina. Go to sleep at night with themselves. They must really not like their life, to treat anybody within indecency.
My client sees the harassment in the store as well as other customers and myself. Confronting this issue I brought it to the store manager Lisa's attention. Lisa did not want to hear my side of the story. She had told me that because I had confronted her, that this would fall back on Lina. An employee that's been the company for a long time. I didn't feel like I needed to know that. That's none of my business. My problem is not with Lina. My issue is with Natina. A supervisor that is always harassing the employees and the customers.
Lisa not wanting to hear the conflict between the situation. Plus solving the issue at hand. I don't know who put her in charge. She's horrible at doing her job. Management at the store is completely disrespectful.
I do not know why Lisa would bring Lina into the equation. Other than Lisa wants Lina to lose her job that & isn't right. Lisa said this because i told her. I will report the situation and issues at hand, to the Higher official. Every job title needs to have conflict resolution management classes, in how to solve an issue among the employees. And no harassment or conflict should be even obligated or facilitated between customers EVER.
Natina is right! lol I don't own the company at Smart & Final. Neither does she, but she fails to realize that I am a customer. I will not be going to human resources, for any of the conflict at hand or complaints. Simply because I am not an employee at Smart & Final. I am a customer. Which in retail Customer Service the customer is always right. There's always somebody above somebody else. The messiness at the store is mind-boggling. Not only from the customers disrespect by the management at the store, but also to the employees at conflict.
Also I would like to mention the lanes at Smart & Final are not wheelchair accessible. They are so narrow for any kind of disabled person to get through those lines and navigate effectively. Too many things in the aisle, with crowded spaces. I also wanted to bring this up to Lisa's intention, but she did not want to hear what I had to say.
Therefore Lisa not handling the conflict at hand. I felt like my only obligation at the time was to contact Danville Police to report this issue. The conflict and the issues that are undergoing at Smart & Final store # 786 For sometime now.
I will also be bringing this to corporate's attention as well.