1. Safety first

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South San Francisco, CA

Safety first

5.0 (1 review)
Open • 7:00 am - 10:00 pm

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10 minutes

Response rate

100%

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6 years ago

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Safety Garage Door

Safety Garage Door

(300 reviews)

Realized one afternoon that our garage torsion spring was broken on one side. I reached out to a…read morefew businesses to get a quote and immediately I get a response from SGD within minutes. I was informed of a price around $200-300 for single or both springs, plus labor (which many places would not provide unless I had them come out first). It seems like the price could vary depending on the garage door style, size, and weight. Also, another place had quoted me $485 right off the bat therefore this was the best option so far. They let me know that the technician would have all the necessary parts and tools for whatever option I go with (very convenient). Technician Sam called me to notify he was on the way and when he arrived outside. Upon arrival, he inspected our garage and said it would be more than quoted since I had a heavy door (~$400-500). He provided us with two different priced options, differing in expected lifespan and labor (~$100) warranties. The job was estimated to take around 30 mins, depending on if there was complications with the existing parts. Sam was very professional and knowledgeable with all the mechanics and components. He let us know more about what we had installed and what could potentially fail or cause us issues in the future. He also gave us recommendations on how to properly maintain the garage door to prolong it's functionality and life. After we made our choice, he began working right away. During this time, he came to get our attention and let us know that the bearings needed to be replaced soon and we just asked him to do them since it was already disassembled and the labor cost was flat rate. It all ended up taking closer to an hour, and despite the higher than anticipated expense... we felt very assured and satisfied with the outcome we received. We love supporting family owned businesses, especially when they provide great quality and service! Highly recommend.

Not very impressed with how they do business. Currently in the process of opening a new restaurant…read moreand had an idea to install a garage type door as a window and have a bar top that's butts up against it. It would completely open up and give the guests a feel for being outside with a nice breeze. When I messaged this company they immediately wanted to schedule a site visit. I have all of the measurements (because the opening hasn't been made yet and is being made to my specs) but could provide all of the info they would need to come to the site for, and it was just completely unnecessary. They were pretty pushy and basically didn't have any answers. I would ask them, then they would have to ask someone else? You don't know how much your services cost? After they finally gave me a quote, I asked them to also provide pricing for just the door with installation, no opener, and they told me that if I had anymore questions then I needed to call. Simple question, simple answer. Also, why would you have people responding bro Yelp messages that don't know how to provide rough estimates? A little advice from someone who is in business myself - teach the people answering yelp messages about your pricing, and focus more on customer service than winning the job. Because of my interaction with you, someone else (who was more expensive) is getting my business.

Local Garage Doors - Trust Local Garage Doors for fast, reliable service and expert solutions!

Local Garage Doors

(31 reviews)

My 2-car garage door had a broken spring. Through Yelp messaging, I contacted Local Garage Doors,…read morereceived an estimate, and got an appointment for the following day. Jon-Paul arrived earlier than the scheduled 2-hour window. He measured the door, got the parts from his truck, and replaced the springs. (Although only one spring broke, it's recommended to replace both for equal wear and tear and balance.) Removing the old springs wasn't easy, as the old hardware was in poor condition, but he got it done. He tested the door, reprogrammed the upper and lower limits on the motor, and tested again. The entire service appointment took about 45 minutes. Fast and efficient! I paid $400 for 2 springs, $199 for labor, and about $50 tax. The springs are rated for 15,000 cycles and come with a 5-year warranty. Includes a 30-day labor warranty.

Buyer beware. I…read morecalled to get my springs tighted and everything lubed up. I (incorrectly) thought the $50 "lube and tune" would cover everything. When the tech arrived, I was informed that I would need to spend $200 per spring to be tightened (4 springs). We negotiated down to $350 (the "cost" of tightening 2 springs + lube + coupon). The tech was fine, the garage door is definitely better but I did not appreciate the upsell - especially as I now have a receipt stating $200 for a "counter balance door - tighten spings, etc" x 2. I only have 1 garage and 1 garage door. Unfortuntely, I feel a bit suckered. That's on me. I should have said no.

Safety first - garage_door_services - Updated October 2026

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