They were able to come out and replace broken torsion spring the same day. Very professional and…read morethey had the best price among the few places I called. Cody identified few other parts that broke due to the spring breaking and while it was all apart recommended replacing few bearings and rollers so I don't have issues for the next 10+ years. I could have done it myself but wouldn't have caught all the other worn down parts myself. Glad I called them.

From the owner: When you need a repair or installation on your garage door we are committed to delivering premier…read morecustomer service that is second to none. It is our highest priority to get the job done right the first time on every assignment for the best and most affordable price.

Amazing service! When our garage door wouldn't close, I attempted to fix it myself (HAHAHA). To…read moregive myself credit, I did figure out how to fix the error message and locate the real issue. But when I attempted to explain it to someone, they told me it was time to call a repairman. One quick search and Best & Local came up first...and with the best reviews. I called around 2PM and they were at our house by 5PM. They even called twice with updates on the ETA which was great. It took ~30 minutes for them to fix the issue. The friendly service was icing on the cake. I would highly recommend them for any garage services!

Called at 11, tech was here at 1:30. Needed to replace the 25 year old opener. Offered a…read more"regular" or an upgrade with a lifetime warranty. I took the upgrade. Install took about 1 1/2 hours. New opener. belt, rail, etc. Great service.

We had a garage door issue and Gil's was the 3rd garage door company that we talked to. Garage…read moredoor company #1 sent a rep that was very pushy and super sketch. He also wanted $600 to lower the door prior to assessing and quoting on recommended repairs. Garage door company #2 sent a rep that was still very aggressive, but at least they were able to get the door in a somewhat functional condition (door rollers back on the rails, cabling back on the drums, spring tension redone) for $200. It was functioning in manual mode, but in automatic, the door would stop 2/3s of the way down and go back up. Company #2 incorrectly diagnosed the problem as an internal issue with the limits on the door opener. They also wouldn't give a straight quote or a recommendation on what to fix. It was more of an a la carte - if you want to replace the springs, $699; cables + drums + springs ($1529); garage door opener $2500+. This would be like going to a car mechanic for squeaky brakes and getting menu pricing of replacing each part of your car. I digress... here's the actual review: Because of the first two companies, I was ready for more shenanigans from Gil's. However, the representative that arrived was a breath of fresh air. Avi examined the area and gave us his assessment. The door was balanced and no visible issues with any of the parts. The Chamberlain wall mount unit was unlikely to be the issue as they are fairly robust units and probably just needed reprogramming. I told him I wanted to try and reprogram it myself and asked for a quote on a replacement in case it was an opener issue. Avi was extremely professional, honest, and taught us a little about the mechanics of the door opening system. Even though we were able to resolve the problem, I would definitely go with Gil's for any major repair. After seeing all three repairmen, I took some time on the weekend to see if there was anything I could adjust. I noticed the rail was two separate pieces of metal and that they weren't aligned perfectly with each other. I used an adjustable wrench to bend the rails a little to fix that. I also added some lubricant to the rails and cleaned the safety sensors as well. Garage door is working like a charm now.

I called and was offered a same day appointment which was nice, even though I had a non-urgent…read moreissue. The technician arrived on time and had called earlier to give me an ETA too. Honestly, the whole appointment was really confusing for me. I'm not sure if it just depends on the technician, but I didn't get that "free quote/estimate" as advertised on Gil's website. I felt like there was a lot of upselling initially, such as pressure to get entirely new cables, rollers, and springs when my initial concern was the gap between the door and floor (potential rodent entry). When I questioned if this was really necessary and that I wasn't interested in pursuing any of those services same day, the technician made comments such as "when it breaks let me know" which was unsettling. Later he did say that I could reuse the rollers and cables I already had to save money which changed the tone of things. He also kept asking personal questions which was uncomfortable. At the end of the appointment, I was slapped with a $721 bill - for what??? Note, if you want to avoid the 3% charge, they recommend paying via Zelle or Venmo (they did refund me the $21 (3%)) since I paid via Zelle. Initially the technician just asked me to Zelle/Venmo him (I didn't even know the amount yet!), but I refused without seeing some kind of invoice first which I did receive in the customer portal minutes later and did pay. Anyways, after the technician had left, I called back to ask for clarification on the services with the price breakdown (learned that it was $175 each for panel repair, motor limit adjustment, springs retention, door rebalanced). I contacted the company again to seek clarification on the services such as whether or not there's standard pricing or if written contracts are typically utilized. I wish there was more explanation on the services. I guess the technician/company could tell I was confused about the situation and at least offered to rectify the situation a few days later which they did. They wanted to emphasize customer satisfaction which I do appreciate. I think the overall experience would've been much more pleasant if everything was in writing and there was actually a (no-pressure) free estimate as advertised. Overall, I don't think Gil's Garage Door & Gate Services has any ill intent and they do value customer satisfaction. Maybe it just depends on the technician. Also recommend buddying up with someone during the appointment to avoid being asked personal questions or reduce possible upselling. Other than that, Gil's work quality seems fine and they are very quick.

This guy really cares about the work he does and how it's done! Such good service and I would…read moredefinitely use him again. We will always continue to use him to install/ fix our commercial doors whenever there's a need or problem. He's our guy! Hands down!

Great response for a broken springs and while there was an issue due to an older heavy door they…read moresaid they would be back the next day with a solution. I always prefer to support local businesses whenever I can and they are as local as you can get.

I had an issue with my door; they were very kind and responsible, and were always willing to help…read moreme. I recommend them without hesitation

I requested service for a broken garage door spring, assuming it was a standard item. Matt arrived…read morepromptly at the time I booked. He was friendly and knowledgeable, and he was surprised to see my garage door and spring was not standard. He promised to get me a quote that day, and when the supplier didn't get back to him in time, he called to check in and let me know he was still working on it. The next day Matt escalated the job to Ammar, who brought a variety of rarely-needed springs to the service call and he was able to complete the job. He explained exactly what it was about my door that was so unusual (the previous owner had installed an exceptionally heavy door for such a narrow space) and made me feel completely satisfied that I really did require the heavier spring. Here's the best part: after he replaced the broken spring, he noted that the rollers were getting pretty worn and that the existing garage door motor was not optimal for such a heavy door, but instead of trying to pressure me into roller replacements or a new motor, he told me how to keep the rollers lubricated to prolong their life as much as possible and said there was no problem to keep using the current motor but just to be aware it probably wouldn't last as long as we might expect. Bottom line: these guys are honest, knowledgeable, dependable, and they're not going to give you a hard sell. Because of all that, I will definitely call them again when I need garage door work again.

Called on Monday Morning, Preston arrived on Tuesday - on time professional, precise!! Repaired =…read morecleaned up - informative - GREAT!! Thank you!!

When we contacted this company the person that answered the phone indicated they would come out and…read moreprovide a "free estimate" for any repair that would be needed. I already knew the safety sensors were not working but wasn't sure what the issue might be. The technician arrived and I explained what I had already done to troubleshoot the issue, including installing new sensors. He indicated it was likely the wires or the circuit board inside the opener itself. I asked if he could simply test to see if power was getting to the sensors before running new wires. He connected a new wire to one of the sensors he removed from its bracket and said, yes that's the problem, you need new wires ran from the opener to the sensors. So I asked "what would that charge be?". He indicated he would charge $50 + $175 =$225.00. I opted not to have him run the wires. He then said the charge would then just be $175. He said it was for his "experience and for his time to come to our house". I asked so what was the "free estimate?" By his definition, the "Free Estimate" was simply him showing up, but I needed to pay for his expertise. DO NOT USE THIS COMPANY IF YOU WANT TO GET A FREE ESTIMATE OF THE WORK NECESSARY TO RESOLVE YOUR GARAGE DOOR ISSUE.

Leon was very responsive. He was Professional and knowledgeable. He arrived on time. My…read moregarage door was rattling due to a loose chain. He did an inspection. He explained the problem and walked me through the necessary repairs. Leon provided top-notch service. And the price was very reasonable. I will Definitely call again when needed.

If you need a new garage door installed or having issue with your current garage door, I highly…read morerecommend R&S Overhead Garage Door Inc in San Leandro. Elian our technician provided excellent customer service! In general they have great technicians. From the moment you call them the receptionist is able to let you know how soon someone can come out. They provide honest and exceptional service at a reasonable price. About eight months ago I had issues with my garage door just conking out. I called R&S and Elian came out the same day to assess my garage door situation. Apparently the link had just broken and needed to be replaced. However, our great technician Elian let us know that the garage door is towards the end of its life and probably within the next year or so, will need to be replaced. Well today was the day we got the garage door replaced with a new LiftMaster garage door opener. Elian returned with a great attitude and enthusiasm about helping us set up our new high-end LiftMaster garage door opener for the new year. Elian let us know it would take about two hours to install. He finished in a lil over an hour. After the garage door was installed Elian let me know how to work it and step-by-step instructions on all its features. He also installed a keypad to open up your garage door from the outside not using a remote. He also reminded me that R&S provides 24/7 emergency services in case you need assistance at any time day or night. All in all, I can't say enough good things about R&S Overhead and Elian their technician. Both were great and I can't recommend them enough.

One of our garage doors was not closing properly. I called Tom and he was able to come with a…read morecouple of hours. He was able to quickly diagnose the problem which was a result of the original installation. He then developed a solution and we are in good shape after an hour. Tom was profesional, thorough, a good communicator and does quality work. Highly recommend.

Tom did an excellent job fixing a garage door cable at our property in Oakland today. He was…read moreprompt, professional, and very easy to work with. He knew exactly what needed to be done and got the door working properly again without any hassle. Really appreciated his honesty, efficiency, and friendly attitude. I'd gladly recommend Tom to anyone looking for a dependable garage door repairman.

Tev came to my home in orinda and replaced both of my broken springs…read more Good knowledge, great attitude. Highly recommended.

Tevyn, was on time, very helpful, great work. Reinforced my door with a strut, at my home in…read moreMartinez. Thank so much..