Called shortly after 8AM during a heat advisory and was able to get service that afternoon. Ron was…read moreprofessional and knowledgeable and kept me informed of progress along the way. Oh, and my AC is working now!

AC died in the middle of the night. They came out the next morning and said my unit was too old…read morerepair (just over 20 years old), while ripping out something from the power box and seemingly breaking a component in there. They said they could try to do a repair for about $1.3k but that they couldn't guarantee the repair would be effective because of the condenser. They then tried to sell me on their highest end heat-pump for about $24k, which was too much for our needs, since our furnace was also functional. We ended up choosing a basic AC replacement for around $9k. They were able to install the new unit two days later. However, on the day of the install, they saw some surface level rust on the furnace heat exchanger and tried to get me to replace it for an additional $4k. When I said no, they backed off and recommended a CO alarm (which we already have). It felt like I was being heavily taken advantage of because I was in a dire situation. The installation went fine, but my experience of being pressured and hard sold to during the process made it feel like I was being milked for every penny they could get out of me. Take this as a precaution to check your HVAC AC/furnace/heat pump regularly, and get multiple quotes before deciding on work. If you go with this company, they will seemingly do an effective job, but they will try their best to get as much money out of you as possible.

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Had them come look at an Samsung induction that suddenly stopped working. The error code indicated…read morethat there was something wrong with the control board. No issues with the technician would did spend a bit of time taking the oven apart. He tested the control board and said it was the issue, collected my service fee, then an hour later sent an estimate for more than the price I paid for the oven two years ago. I can look at the part online and they are wanting to charge double, plus $500 for roughly the same labor that they just spent doing for a $65 service fee. So while they were quick to respond and nice enough... I'm still up a creek with less money and more wasted time.

Called Preferred for an AC issue. They came on time and communication clearly throughout the…read moreprocess. They recommended a part change rather than pushing for more services, which shows they want to do what's best for the customer. AC issue is fixed. air is blowing nice and cool. Would definitely recommend this group!!

Preferred Comfort replaced my air conditioner with a Trane unit back in 2024. It's been running…read moreflawless ever since. Vinny and his crew were great to work with.

I had first called FIRE and ICE Harwood Heights (not affiliated with Downers Grove one) I don't…read morerecommend them, to keep it short they are a bunch of crooks, unprofessional (no masks or shoe coverings) and their business should retire - they completely destroyed my 1989 boiler which was still in working order. Knowing I had no choice and needing a replacement during the winter months, they gave me an estimate which was extremely over priced for a Goodman furnace and ac, and they wanted 80% down payment, no financing, then when I told them that I'm going to look around for comparison they got extremely defensive and tried to say other companies were no good. Back to the real PROS, EcoAir was referred by a family member and could not be more thankful with the top notch work they did from the start to end. Called them and Diego (the owner) is extremely patient, professional, and honest. He answered all my questions and I felt no pressure to purchase anything from them. They are exclusively with Rheem brands, 10 year parts and labor with maintenance plan. He gave me 2 different makes and models so I can compare price and efficiency. Prices were reasonable and under 10K (AC and Furnace) for the size of my house, they also offer financing. When he sent one of his techs (Ruben) for an estimate, he came fully masked and wore shoe coverings. The whole process took about a week, mainly it was myself who took long because I was doing my research and making sure I had the budget for this unexpected major expense. On their part realistically took 2 days, the other techs (Ivan and Marco) were also fully masked and with shoe coverings anytime they had to come inside the house, my furnace was installed in the attic but to enter the attic was from the side of the house. They were also very careful in removing the boiler and pipes, very respectful not to ruin the walls or floors. Only delay was looking for a licensed plumber to run a gas pipe installation to the attic which was very difficult during the week of rain and snow. Eventually, Diego and his team of techs (Ruben, Ivan, Marco) helped me and our family get some much needed heat! Also want to add, that they send you text reminders of your appt and when the techs are on their way, and they were on time every time. I don't wish anyone to have their heat break down during the winter months but when the unexpected happens, I guarantee this company will help you!

Brace yourself because he will charge you for everything. You will be charged separately for…read moretrouble shooting and you will also be charged for his labor time to fix your system. You will also be charged for travel time to your destination. You will have a large repair bill by the time his visit is over. He uses a program on his computer with pre-programmed labor rates for absolutely everything. As a one man operation I would think he would work much faster than he does, but he is actually quite slow. And to top it off, if you ask him to explain the various charges, he develops an attitude. Buyer beware.

I just wanted to express my gratitude to your company in general (21 year customer) and to Marvin…read moreD. in particular for the prompt response to the "chirping" noise in my vents after my new furnace installation last September. It took multiple "tinkerings" to resolve the problem. What I really appreciated was that as soon as I called, Marvin adjusted his next day's schedule and came out to my home and worked several hours, not leaving until he had thoroughly tested and verified that the problem was resolved. No vague promises of "I will see when I can get to it", he arrived the next morning and stayed until the problem was resolved. BTW I was very impressed by Marvin's HVAC knowledge, as well as his patient and friendly attitude while working in my home. Thanks!

All Temp has serviced my steam boiler for over 11 years and has never tried to sell me parts I…read moredon't need. I particularly want to compliment Ed who checked our boiler on Tuesday, 10/6/26 for the possible replacement of water feed . He quickly determined that the water feed was not the problem and that the float may have been temporarily stuck. He freed it up. NO CHARGE. Thanks Ed!

Jimmy had come out to our house a handful of times. He has always been quick to find the problem,…read moreexplains what is wrong, and fast to come to a solution, Recently, I was having some AC problems, and he noticed something wrong with my furnace that was under warranty (someone else installed my furnace). He definitely could have repaired and charged me, but instead had me get it fixed under warranty, and even came back to check that it was working properly. If you need a guy to call and trust- it's Jimmy!

My heat gave out on what turned out to be the coldest morning of the year so far--not exactly ideal…read moretiming. I called iTemp in a bit of a panic, and Jimmy arrived within 30 minutes. He quickly figured out the issue, sourced a replacement part (covered under warranty), and had everything up and running in under an hour. The whole experience was impressively fast, the service was excellent, and the price was more than fair. I'd absolutely recommend iTemp!

A professional Viking repair team was asking $210 diagnostic fee just to come look at my griddle…read more Well, I already knew what was wrong with it with a broken knob and stem sitting in my hand. So, that seemed a little outrageous. Contacted nick and from the onset knew that this would be a different experience. Let the glazing begin! Cannot say enough about nick and the business that he runs. Was a pleasure to work with him diagnosing the issue (he took a look at the photo l, asked me to retrieve the model number on the stove/griddle and saved me that absurd 210 fee) - gave me variable pricing between generic and OEM parts, and was quick to schedule service rather than having a lead time of weeks out like the other companies were requesting. On top of that, he went out of his way to take a look at my dishwasher as a courtesy as it was giving us an error just before he left our home. People like nick remind me that there remain honest and hard-working service people out there. Super glad that I found his company and would not hesitate to have him out again to perform any repair as needed. Thanks again, nick!

Nick at windy city appliance is the best!! He knows what he is doing. I have used him a number of…read moretimes on several different kitchen appliances. He does a great and efficient job, and cleans up afterwards. I always feel good about referring him to friends. He is reasonable, reliable. and truly cares about what he is doing. 5 plus stars!!!!!

My AC unit died in the middle of a heatwave and a fan just wasn't cutting it. Oasis sent someone…read moreout to my condo, and the very next morning I had a brand new AC unit installed. The unit is on the roof of my condo, so they had to haul it up a ladder through a latch. Rigo and Jose were the two gentleman who did the installation and they were both fantastic. They were incredibly friendly, and got right to business. They were both consummate professionals, and I am very thankful they were able to help me. Overall it was a great experience, and I highly recommend giving them call if you are having any heating or cooling issues. You wont be disappointed!

I had worked with Chris and the team a few months ago and had a positive experience, so I reached…read moreout to them for maintenance on my AC. Turns out the whole thing had to be replaced. Naim(?) was super patient and kind with me as I asked a ton of questions to understand the situation - he had the same amount of patience when he came out to assess my broken furnace too! Damir and team who came out to replace my AC were super kind as well, doing the job efficiently and even offered to help move my stuff back into the hallway after they were done. Something that stood out to me about this process was the customer service - throughout the process, Mike kept me updated on scheduling, and the whole team overall were great to work with. I'm glad I found a reliable team for my HVAC needs moving forward!

Luis is great. Fantastic service and knowledge. Came for appointment right on time, took care of…read moreeverything, no problem. Excellent pricing, friendly service.

Hero Air is great as far as I can tell. I mean it seems like nothing comes cheap but they at least…read moreseem fair. I will copy the review I wrote about ABC, which lead me to hiring Hero Air in the first place to give you the full picture: Update: ABC did show up at 8pm the following night and proceeded to quote me $1,363 to replace some components and $475 to deep clean the condenser coil. I was paying for their VIP service and that is the quote I got. I said no way since I trust them zero. Got Hero Air, who get amazing reviews on Yelp to come out and were there within 2 hours. Turns out I needed a new thermostat, which all in for diagnosing, running out to get the thermostat, and installing for $407. He also recommended a deep cleaning and charged me $150, so for $557 instead of $1,833 which wouldn't have even fixed the problem I am up and running 4 hours after requesting an appointment. So when I said above they hope idiots will let them get away with charging triple, I was not exaggerating. ABC deserves to go out of business. It seems like with their AI reservation system and "fluid" scheduling they probably go bought out by private equity and it seems like they are running themselves into the ground. DO NOT USE THEM FOR ANYTHING!

My Guy was VERY responsive and fixed my issue quickly. My A/C went out, and the office called me…read morewithin 10 minutes after I left a voicemail, and helped me troubleshoot over the phone. I ended up needing a service call, and I was given an appointment for the next morning. The technicians arrived BEFORE the promised time. They were friendly, communicated clearly about my issue, and were able to fix it within a short time. Very pleased with the experience and would highly recommend.

I have used My Guy HVAC for regular maintainence for over a decade and they have been consistently…read moreresponsive and helpful. Last week, my AC went down and they responded immediately and provided excellent diagnostic and repair right away at a very reasonable cost. The technician was thorough and communicative with me and the office staff each step of the way. They provided immediate and affordable service, as they have for the past 14 years! I highly recommend them.