Omar and crew did a great job getting my AC installed on a hot summer day. My 26 year old AC broke…read moredown during the hottest time last week and Omar was able to provide a quote quickly with the brand/model he'll be using along with detailed information on the type of work he'll be doing around the coil and surrounding areas. He and the crew showed up the next day, removed the old unit, and get the new AC installed without any issues. The new AC is very quiet and cools my house quickly. 10/10 I'd recommend Omar again.

Omar remains the man. He will not over charge, actually cares that the furnace is doing well and…read morewants to work with you for the long haul.

They don't make 'em like Pat anymore. I called with a mini emergency, and not only did he call me…read moreback in less than five minutes, but he also walked me through a fix on the phone. Assuming this sticks, he not only saved himself some time and me some money, but earned a customer the next time I REALLY need an expert. Thanks, Pat!

Sent a Yelp inquiry late on a Saturday, and Pat replied almost immediately. We spoke and he…read moreoffered impartial advice over the phone with a balanced and pragmatic view. He actually advised I don't take any action on my repair and talked me through how I could check it myself. Very impressed!

So far I've had my air ducts cleaned, annual service for my a/c and furnace, and one call out…read more Each time staff was on time, super respectful, and kept me informed along the way. After dealing with Freedom for my call out, you could truly tell they care about their customers and reputation. Side note, annual services are much cheaper compared to other companies

Called the business manager this morning. I now have the details on the names of people who…read moreinstalled my furnace and new a/c, as well as other service people. Everthing had always been good until Ahmad and Angelo's visit 5/2/2025. Have not heard back from the business manager as of 2:00 pm. 7/6/2026. ...but the business manager falsely adds notations to my Yelp review, saying there is no "record" of me...

Jose was friendly, professional, and prompt. He gave me a quote online, and provided an exceptional…read moresame day service. I was told by a previous contractor that I would need a wax ring replaced on my main toilet. He didn't second guess the information and conducted the repair within hours. Can't stress enough how happy I am with his service. 10/10 would recommend.

Truly a well run, reputable business. I sent out requests to multiple plumbers for a bad smell in…read moreour bathroom after a long trip. Jose troubleshooted quickly with me over message, and suspected it was the toilet even though I insisted the smell was coming from the shower. Fast forward we had another company come by first and they weren't able to diagnose the issue, so when I reached back out to Windy City Plumbing they were able schedule someone to come quickly. Turns out Jose was right all along and he suggested an easy fix for us to do ourselves, and didn't even charge me for the visit. And the administrator followed up over message after their visit to confirm what we talked about - love the follow through. If I ever have another plumbing issue Windy City Plumbing will be my first call.

UPDATE 05/29/24 Jose arrived on time to check my air…read moreconditioning unit, and, as always, was very polite and professional. He explained what he was doing every step of the way. I'm happy to say that there were no issues with my unit and I'm ready for summer. I'm also glad that I signed up for the Casa Heating and Cooling Comfort Club Plan. Being a member of this plan has saved me a lot of money. UPDATE 10/17/23 My furnace was cleaned and inspected today. Service was quick and efficient as always. UPDATE 05/11/23 I just love this company! My air conditioning unit was cleaned and checked today. Service was prompt and professional, as always. UPDATE 09/16/22: Mike came out today to repair and tune up my furnace. All went very smoothly. I'm so happy I found this company! FIRST FIVE STAR REVIEW: Mike and Guillermo were professional and polite. They arrived precisely when they said they would and the repair to my air conditioning unit was done within the time frame I was given. It was not an inexpensive repair, but the price was very affordable. Laura, who handles the appointment scheduling at Casa Heating & Cooling, was also very helpful. At a time when many businesses put customer satisfaction at the bottom of their list, I appreciate the fact that Casa Heating & Cooling does just the opposite, going above and beyond to put customer satisfaction the top. I would definitely hire them again.

They were very respectful to my property of my pets and they did a great job and they stand by…read moretheir work and if I have any questions I can reach out and ask them about understanding my heat pump system

Prompt response to our request. White Star came out within two days and came up with a solution to…read moreuse hydro jetting to clear out our sewer line. Prompt and professional.

I must say the customer service and efficiency in this company was great…read more They were very friendly and knew how to explain the problem in detail which means they have knowledge vs trying to just get a client. The work was completed in a timely matter, which was my concern and I haven't had a problem since. I am very pleased with the results. I will definitely be contacting them again with any other issues in the future (which I hope not to have any time soon ;-).

Had a clog in the house main plumbing line , had a different plumber come out to Rod the line . The…read morenext 2 days , the problem was worse . So I called a new plumber (Ray, with emergency plumbers ) , he came out on that weekend day. Was very responsive , nice , did rodding again but farther out to sewer , fixed the blockage . Thanks ray

I called the number and left a voice message, in less than 30 mins they have responded and found…read moresomebody to fix the back flow in my basement. David was a savior! He was pleasant, and very professional. You can feel that he really wanted to make sure he leaves nothing unturned to fix my problem. He explained well what possibly happened and made me understood the process. He has lived up to their company name. Highly recommended!!

Called Preferred for an AC issue. They came on time and communication clearly throughout the…read moreprocess. They recommended a part change rather than pushing for more services, which shows they want to do what's best for the customer. AC issue is fixed. air is blowing nice and cool. Would definitely recommend this group!!

Preferred Comfort replaced my air conditioner with a Trane unit back in 2024. It's been running…read moreflawless ever since. Vinny and his crew were great to work with.

Joseph is great to work with. I had a need for services ASAP. I called Joseph and he was finishing…read moreup a job close by. He kept in touch with me so I knew when he was going to be finished with the other job. I really appreciated the updates. He gives a 1 year guarantee of his work and told me what to do to prevent another clog going forward. I highly recommend Joe's Plumbing Inc!

Joe put a battery operated back up pump in the sump pit and connected it completely wrong. He…read moreshould have put in an additional check valve for the battery operated pump. Water comes back again in to the sump pit after ejected out by sump pump. Fortunately it was detected by another plumber. Do not hire them for plumbing. Al R

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Had them come look at an Samsung induction that suddenly stopped working. The error code indicated…read morethat there was something wrong with the control board. No issues with the technician would did spend a bit of time taking the oven apart. He tested the control board and said it was the issue, collected my service fee, then an hour later sent an estimate for more than the price I paid for the oven two years ago. I can look at the part online and they are wanting to charge double, plus $500 for roughly the same labor that they just spent doing for a $65 service fee. So while they were quick to respond and nice enough... I'm still up a creek with less money and more wasted time.