I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

Are furnace was constant cycling during the dreaded polar vortex and not keeping the house warm. At…read more20+ years, I feared the worst for our furnace. Our technician quickly identified the issue and rather than try and sell us a new furnace, they made adjustments that they said would get us back in shape. It worked. This is the second time Ibbotson has been out and both times, Ibbotson addressed the issue for far less than we feared we'd have to pay. We're not kidding ourselves. We understand we are on borrowed time with this furnace but rather than exploit the situation we had a good, educational talk with our technician about ultimately replacing our system and given honest answers and solid options. I appreciate Ibbotson's integrity, professionalism and confidence. No high pressure sell. They know we'll be back when we're ready to take the next step.

It's universal for businesses to make mistakes, but taking responsibility is not…read more.. On a cold day in February, I called Ibbotson's for help with my 46 year old furnace. The technician spent two long hours diagnosing the issue, ultimately concluding that my ecobee thermostat was faulty. I purchased and installed a new thermostat based on this assessment. Unfortunately, a week later, my furnace stopped working again. This time, the issue was identified as a faulty blower motor, indicating that the original diagnosis was incorrect and the thermostat replacement was unnecessary. When I contacted Ibbotson's to request a refund for the thermostat, I was informed that they do not offer refunds on installed parts. While I understand the company's policy, I was disappointed that the initial diagnosis was inaccurate, resulting in an unnecessary expense. The two-hour diagnostic period, coupled with the service call fee, resulted in a significant cost. While I appreciate the prompt response to my initial call, I believe there's room for improvement in the diagnostic process. Accurate and thorough assessments are crucial for providing customers with effective solutions. I hope this feedback can be used to enhance the quality of service provided in the future.

Our furnace stopped producing heat overnight. JML was quick to respond to my yelp requests and also…read morewas able to make an appointment relatively quickly. The tech was courteous and explained what went wrong and how he fixed it. He also noted our unit is on its last legs but did not go into any hard sell. He actually gave us some tips to keep it going and just a heads up to start planning for that cost outlay. I have to say, I'll probably go with JML when we do decide to replace it just off of the professionalism they demonstrated.

We've used JML for the last few years for maintenance and cleaning. We installed our new AC unit…read morewith them this week and were pleased with their work on a larger scaled project. The honesty and integrity of this company isn't something you find often in the industry.

This place lived up to their reviews - so happy to have found them. They quickly installed a new…read moreApril Air unit on my newer furnace at a fair price. I will now use them for all of my HVAC needs. Thank you, Ragano!

I recently had my 25 year old furnace and ac system replaced by Ragano. John and his team were…read moreawesome to work with especially, the attention to detail in the ductwork to make my whole house humidifier work in a tight space. They did all the work neatly in a timely manner as promised. I'm very meticulous when it comes to work being done in my home, and I'm totally satisfied with the installation that Ragano performed.

So far two fantastic experiences. First one they spent a couple hours trying to diagnose my…read morefurnace acting up. Turns out it was my air filter being too restrictive. Tried to tune the furnace anyway to accommodate it, which was actually kind of fun to watch all the different ways it could be done. No other HVAC technician I've ever worked with before has done that. A/C maintenance went great too. First company I've ever hired that didn't try to sell me an entirely new unit just due to a faulty capacitor. Even gave me the model number of the capacitor to replace if I want to save money and do it myself (I'm reasonably handy so it's something I'd probably do). I'll be using them for as long as they give great service!

John came by to do my summer HVAC inspection. He was kind, courteous and professional and walked me…read morethrough what he was gonna both before and after. Highly recommend!

Had an AC failure overnight and Northwest Suburban came out first thing on a Sunday morning to…read morecorrect the issue. It was, fortunately, a minor repair, but they got here and did the work professionally and easily. I will definitely be using them again and would recommend them to others.

My air conditioning broke the day before a heat wave (naturally) and I ran a search for HVAC…read morespecialists in Buffalo Grove. Northwest Suburban Heating & Air came up on yelp with great reviews. I called at 9 am, Neil came and diagnosed the issue at 11 and by 2pm he had installed a new motor in the furnace and got my air up and running. It was easy and painless (for me) and Neil was honest about what needed to be done now and what could wait. I appreciated the honesty and terrific customer service. Thank you Neil!

My heat gave out on what turned out to be the coldest morning of the year so far--not exactly ideal…read moretiming. I called iTemp in a bit of a panic, and Jimmy arrived within 30 minutes. He quickly figured out the issue, sourced a replacement part (covered under warranty), and had everything up and running in under an hour. The whole experience was impressively fast, the service was excellent, and the price was more than fair. I'd absolutely recommend iTemp!

Jimmy's service was straightforward, honest, down-to-earth, and highly communicative. Answered all…read moreof my questions and gave me helpful tips for taking care of the furnace. Exactly what I was looking for. Absolutely recommended!

Fast, communicative, thorough, and honest, all for a great value. Angel arrived as scheduled,…read morediagnosed the exact problem, gave the timeline for repair, and everything was done as promised. Part was replaced and heat was back on in no time. Trust the Yelp certification, Cook's will be our go-to for our HVAC needs.

Right before our last heat wave our AC went out. The owner came out that light to take a look and…read morequote us. The next day the tram came out to install a new AC and we haven't had any issues since. Don and Brian were both very knowledgeable, friendly, professional, and quick. The quality of work is worth the money; great value.

I highly praise, and recommend without any reservations, Elite. Our furnance died in the evening on…read morea very cold Sunday night. I texted Elite, thinking that I would not hear until the next day,but I got a text that someone would come out on Monday, which was comforting. Chris aririved on Monday, and saw that a new part was needed, got the part, and fixed the furnance - we had heat by the afternoon. I was pleased to learn that the old furnace had some life left. and grateful that Elite came out so quickly and fixed the furnice so quickly. I would definitely use them again.

I just had Elite back out to service/tune up my AC unit for annual maintenance (though admittedly I…read morehaven't had it done since they installed my unit in July 2022, so it was overdue). Other companies were a bit cheaper with coupons, but Elite had a $99 special and I wanted to go with them, since they installed the unit. The first time the technician (Steve) came out, he wasn't able to do anything due to my building's roof drain being clogged and the roof was basically flooded. He sent me a video so I was able to send it to our maintenance people and have them come fix that issue. After the roof was no longer a swimming pool, Steve came back out a week later and presumably did everything that was needed -- all seems to be working well, and he answered a couple of my questions and gave me an estimate for an ambient kit in case I want to run the unit when it's below 60 degrees outside (my condo gets really hot and retains heat). Overall, great customer service, super nice people. I'll continue to use them for my AC needs.

called Paragon because our furnace wasn't kicking in consistently and was making a weird noise…read more Marci answered my call right away. I explained what was going on and she was able to schedule the appointment for the next day! Don arrived on time and was able to troubleshoot/fix the problem super fast. Great company, knowledgeable and efficient techs. We will definitely continue to use them for all our heating/ac needs! I highly recommend Paragon!!

On time. Cheerful. Capable chris was fantastic. Highly recommend Paragon. All set for summer and…read morelooking forward to the fall time up of my new high tech HVAC system