I was dreading this ordeal but from start to finish Safelite executed with efficiency, professionalism, and courtesy. The appointment process online was so easy. The crew was ready when I arrived at 7:00. My car was taken to the garage so the windshield chould be replaced. The time length given was three hours but Sean actually finished the job in two. And he is an expert! Love my new windsheild! read more

The tech was pleasant.. and knowledgeable after we finally got the appointment right though customer service thanks

Trying to schedule an appointment proved to be a hassle and after giving all of our information, I was told insurance was pending and could take up to 2 days to verify. I had already explained we were traveling and would be in their location shortly. I told them to forget it and contacted my insurance company. Within 5 minutes I had an appointment in less than an hour at that same location. Once at the location, about 30 minutes early, staff checked us in. Within 10 minutes our technician greeted us and said it would be about 35 minutes to repair. It did not take that long. Soon we were on our way again. The technician was extremely courteous and explained the process fully. I would recommend Safelite for windshield repair! The repair was covered by insurance with no out of pocket on our part. read more

Set up appointment. Got-r-done on time. Easy Peasy Lemon Squeezey. If only every business was this easy. Thank You Frank! read more

Safelite AutoGlass - Auto Glass Services Near Me - Shenandoah, Texas

I scheduled an appointment, got time off work to wait for the technician and he never showed up. The company never contacted me to reschedule and when I tried to contact them all I got was an automated answer that wasn't helpful. If this is just for scheduling, I am wondering how much worst if would be if I actually got the windshield replaced and had an issue. Worst costumer service I encountered in a while. read more

In addition to the failed appointment, I tried to reschedule and the price went up $80. Used a local shop. read more

Easy to book online. Receptionist was quick and efficient. Process was very easy, they dealt with insurance, and my safety recalibration went smoothly. I dropped the car off and a few hours later it was ready. read more

It is early in the morning, I am not or near any trucks, and a regular pick up truck and car whiz pass me on the freeway. All of a sudden I hear a tink sound on my windshield and I am like Nooo, you got to be kidding me universe! The temperature is about 69 degrees so I am breathing a brief sigh of relief, but I see where a projectile has impacted my windshield and I see where the item left a small bulls-eye chip. I drive a few more miles and as the morning temperature starts to rise, I notice a small stress crack forming. With no delay, I go on the Safelite website to find the nearest office with availability which so happens to be the Woodlands on this day. I start going through the process of scheduling an appointment and noticed there are multiple openings so I thought it would be quicker to just go to the office and schedule from there. The office was already busy with a few customers, but since my damage was not too bad (as determined by the tech), Nicole at the front desk informed me that there were three customers in front of me but I could get scheduled on the appointment calendar that morning. Safelite technicians are fast and efficient, I think I waited longer for them to take my vehicle to the bay then it was for them to repair the crack on the windshield. Some might say the price is a bit pricey, but I would rather have a Nationwide guarantee of work than a cheap quick fix especially in Houston. read more

Safelite AutoGlass - Safelite reflecting Texas pride. - Auto Glass Services Near Me - Shenandoah, Texas

Matthew was super helpful and did an amazing job!! He came after hours and still helped me.

I like this place. Prior to Wednesday march 5, I wasn't so sure. It started off with aftermarket glass being installed on my car, and as a result, my pre-collision system wouldn't work. So I was told to go to the dealership and have them look at it and figure out what could be the problem. when I went to the dealership, I was going to be stuck with an $800 bill to get everything fixed. Naturally at this, I was a little upset. So I proceeded to call Safelite and I asked to speak to the manager of this location. His name is Mike. He listened to my problem, asked questions and came up with a solution. And the solution fit both parties. I brought my car back in and got OEM glass put on and everything worked just fine. No need for an $800 bill at the dealership either. I would recommend this place to just about anybody after Mike helping me the way he did. I will say that all the people here at this location are very willing to work with you and I would say almost all of the technicians are knowledgeable about what they're doing and are very friendly. read more

I was professional greeted. Everything was explained completely. My technician's name was Brandon. The service time was quick.

My appointment to have my front windshield replaced was scheduled for a specific time. However, the vehicle was not ready when I was informed that I could pick it up. After returning home from Safelite, I was advised that the job would take approximately 60-90 minutes to complete. Subsequently, I received a phone call informing me that I had only 10 minutes to arrive at the repair shop. The shop was closing at 5:30 p.m. that day, instead of 5 p.m. As it was rush hour and there was a rainstorm, there was no feasible way to retrieve my car before 5:30 p.m., resulting in my vehicle being left in a strip mall store parking lot overnight, with the doors unlocked and the hood unlatched. Issue 1: Headliner Retention Upon installation of a new windshield, the headliner was not properly tucked back. Now headliner is in jeopardy of deteriorating if not fixed promptly. Issue 2: Vehicle Overnight Parking The vehicle was parked in front of the business overnight with the passenger front door unlocked and the hood unlatched. Issue 3: Unprofessional Communication The individual on the phone exhibited rudeness and unprofessional conduct. Complaint Resolution A second Safelite location inspected the problem, caused by the Shenandoah location, yet after a week, nothing from Safelite customer service regarding resolution. This time of year, Houston in July, the heat and humidity could easily cause damage to the headliner that is already fragile and in jeopardy. In closing: Scoring is extremely low. No customer should be treated this poorly. The technician's carelessness in forgetting to return the headliner to its original position raises safety concerns for the front windshield. We expect a resolution from Safelight Corporate. We should have received a new windshield and the headliner restored, but we haven't heard from them. read more

I made an appointment for windshield repair prior to coming. I was greeted almost immediately by a technician (Steven). I loved the transparency and honesty offered. After reviewing my vehicle, I was told it was a possibility that parts of the damage may still be visible to do sunlight and angling. Ultimately, the job was done better than intended and in a timely fashion. Also a great value! read more

Safelite AutoGlass - Auto Glass Services Near Me - Shenandoah, Texas

Improve knowing your service capabilities, not able to successfully install and calibrate Mercedes Benz windshields, don't attempt, acknowledge you can't and advise customers and insurance companies, you can't, don't attempt. You cause a delay in replacement, additional expense and wasted time for the customer. Improve on assisting customer to resolve the problems Safelite created. read more

Terrible service. Three times they didn't show up . No call to reschedule. I have to call to the 800 number because The Woodlands location never answers the phone. Finally I called another company a different company and they did it the same day. People is rude and unprofessional. Never again. read more

Replaced my F350s sliding glass window that was broken into, they were nice to work with, cost-efficient enough to pay out of pocket, and got the work done fast. They're online automated system for booking and rescheduling is convenient, and the two people I worked with at the front and on the phone were all very kind, all good things to say! They even cleaned the glass shards to the best of their ability. read more

Been to this specific location for a full windshield replacement. First time they went over schedule by 2 hours because "The guy was new". I was understanding until I noticed a very minimal scratch in the windshield. They assured me they would discount future services through my account. I was happy with this solution. Fast forward 1.5 years I have another crack in my windshield (Road debris is crazy in Texas for sedans I guess). There was no record of the aforementioned credit/discount. I'm patient and understanding about it but disappointed. During my second Windshield replacement my registration was transferred but my EZ tag was not as well as a parking sticker for work. I foolishly did not notice until the following day. I tried to call to confirm they still have it but the number listed could offer no assistance. I will have to drive 45 mins to their location now. Disappointing to have two negative experiences in a row and no listed phone number to assist. Best believe I will find an alternative service for future windshield replacements. read more

Did a great job in The Woodlands replacing my windshield. Needed some help with insurance and requested no after market glass. The glass alignment can be a struggle with the equipment-rain sensors and camera. read more

Called the main customer service number, which is very difficult to even get to talk to a real person. Left a message that I still had not been taken care of. Regional manager for Shenandoah Texas never bother to even call me to get things straightened out. This is a real loser team. read more

This is my second visit here.. first was during COVID which was quick and efficient.. the online appointment gave me hope of a smooth and easy in and out once more ... I walk in and the first greeting lady was on a personal call and the second seemed as if I were bugging her to sign in. ( Made me second guess my hope of being a quick fix). My appointment was for 10:30am ( strict notes and reminders on how to be here exactly on time.) Many were waiting in the sitting area. Stephan my repair tech came out to greet me at 10:40. He was very personable, knowledgeable and restored my hope! Out by 11:00am. Outside of the greetings and sign up, this location with Stephen on board saved the day! read more

Safelite AutoGlass - View of Repair from the inside . - Auto Glass Services Near Me - Shenandoah, Texas

I made an online appointment for Saturday at 8AM to repair a chip in my windshield about the size of a nickel. I arrived and checked in with the front desk at 7:50AM, Steven, my technician, got my keys and started the job at 7:55AM. He was finished at 8:15AM. The repair was well worth it, as my windshield was replaced less than 2 months ago at the same shop. Houston highways are not kind to windshields. Please NOTE: Chip repairs are structural, I did not expect this service to make it disappear. I was very happy with the work. read more

Safelite AutoGlass - Chip after the Safelite Repair - Auto Glass Services Near Me - Shenandoah, Texas

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This place is ridiculous. I called and explained I had a crack on my windshield and the piece of glass above that infringe of the sunroof. They said they could replace it. So I made an appointment and came in they looked at it and said they had to order it. So I would have to come back. So I waited for a call and after a week I called them. And again they said they ordered the part and to come in. So I did. When I got there they said they don't replace that piece of glass and I would have to go somewhere else. So yeah this place is a joke. read more

Excellent service as always. I am a frequent customer due to owning a 2023 4-runner. The glass is a rock magnet. Alex and Mike are great to work with. Sean the technician always does a great job. Thank you! read more

Reading through some of the comments, your mileage may vary. I personally had a great experience. Booked an appointment through USAA because of a rock chip. I arrived a few minutes early -- and they took my car back a few minutes early. The technician told me that it may take up to 30 minutes. It did not - he completed the work much quicker. My windshield looks great again. Overall, very satisfied with the booking process, time spent waiting, and quality of work. read more

Great service. I made an appointment before coming in. Was greeted almost immediately. Took less than the time frame he gave me and I could barely see the rock chips when they were done. Will definitely use again next rock chip. read more

Came here to get the windshield on my Chevy Spark replaced after it cracked and had been spreading for months. I chose to sit and wait while they repaired it since I did not want to pay the extra fee for them to drive to me. It was estimated that it would take 2 hours, but only took 45 minutes. Making and appointment was super easy and both the technician and the front desk folks were very friendly. Would recommend for an efficient and high quality window repair. read more

Had to have my windshield replaced due to a rock hitting it. Was able to schedule it for the very next day. The lady at the counter was very polite and helpful. Windshield was replaced in a timely manner. Car was vacuumed and dash was wiped down. Am more than satisfied with this company. read more

They were quick to repair our window chip. The whole process went smoothly. Great quality repair. Could barely notice the chip. We wouldn't hesitate to use them again! read more

The installer wasn't horrible but the experience was. Has a Thursday appoint from 8-5 (that's the most they will narrow it down). No call now show day wasted. Called corporate and they were to have the manager call me but the next available appt was the next Wednesday. Friday- no call from the manager. Called back Monday, now the appt is for Tuesday, again I have to reschedule everything. They finally connect me to the local manager and she just starts yelling at me that she was off the week before so it's not her fault nobody showed. Never an apology or concern, just she was off and could care less. Installer never called morning of to narrow down time, just called around 11 saying he has an appt and I would be after, he would call on the way. Never called, just showed up. I asked him why he didn't call and it was because he was on lunch. Windshield finally got installed. It is not worth the hassle for them to come to you. You will waste a week of waiting! Just drive to a local company and don't waste your time on this disaster of a company. read more

This place is so bad it's a comedy skit. They have accidentally cancelled my appointment twice now. Waiting for a call back from manager. It probably won't come. I didn't know it was possible for a glass place to be this bad. Would give zero stars if I could. read more

Crack repair Went in to see about getting crack repaired and was told would have to make appointment as they don't take work in close to quitting time. I have had this service done before and know how long it takes. There are several people milling around goofing off. Sad state when goof off time is more important then doing business. I will find a different provider. They are not the only game in town!! read more

Following post from a few months ago. Don't respond to emails. Don't respond to phone calls. Treated me terrible, like a number. Had to go up there six times between May between and October. Went through three managers. Tell your problems to the hand.... we don't care. Frankly, I'd rather have my busted up windshield than go through five months of this again. read more

I'm surprised at all the negative reviews. I got a Rock chip earlier today while driving on the interstate. I called at 4:45 PM, it's now 5:43 PM and the entire repair has been completed. The rock chip bread and it was about the size of a nickel. Now I can only see a very small dot on the window. Perhaps I had a good experience because I was going through the corporate Safelite customer service line. They verified everything with my insurance and got me in and out, as the last appointment of the day. The bearded Guy helping me, I believe his name was Frank, very helpful and friendly. It's always nice paying for a service when the employee enjoys their job. Not to me mention I didn't have to pay a dollar because it was covered by my insurance. They have a nice little refreshment station with snacks, soda, and water which were complementary. Definitely beats the vending machines at most auto repair places. If the repair turns out that it cracks or spreads I will update this review. Overall 5/5 and highly recommend this place! read more

Safelite AutoGlass - Store front - Auto Glass Services Near Me - Shenandoah, Texas

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My daughter scheduled a 9:30a appointment with this location. She dropped her car off and walked to get some breakfast. I told her it should only take them 1-2 hours max to replace a windshield. I texted her at noon and they still hadn't started working on her car. She finally texted me back at 2p to say they started fixing her windshield. They finished around 4pm. I was like OMG!!!!! Why even make a appointment if they don't honor the time given you. Just imagine if that was a doctors office. If we don't speak up about the way we're treated by these piss poor companies they'll just continue like business as usual. I won't recommend this location to anyone ever. Maybe they thought since she's a female we can do whatever and she won't know it's not RIGHT!!! read more

Went to the Humble location. Quick drop off, explained timeframe, windshield was replaced in less than an hour or so. Great customer service. read more

Installed windshield on my daughters car on a Friday, the next Saturday evening it rained and the window leaked. First warranty spot was the following Thursday, tech came on site and found the window was the cause of the leak. He repaired / replaced it. Rained 2 days later and leaked again. Following Thursday was taken into the shop, was told the first installer used the wrong glue line, second installer followed the same bad glue line. It's now done again for the third time and just waiting to see what happens when it rains. I've asked on multiple calls what will be done about the water damage, water was being held in the door panel as well as saturating the carpets. They kept saying "We will make it right". I've received no calls back from them about it, nothing has been done or addressed. read more

Still no response to fix my windshield that was supposed to be fixed. Can't get in touch with anyone. I have emailed twice with no response and can't call them. Installation was wrong and my windshield is making a bad noise after they were supposed to fix it. Next step is disputing the installation with insurance, so I can get someone else to replace it. read more

This technician is useless... I spent $475 on a new windshield for my 02 suburban. Obviously, being willing to spend such a sum on an 02 Suburban, I am someone that takes pride in my truck. I service it myself, it is as solid as can be... This tool... Arrives and immediately starts commenting on how the truck is "old." Yeah ok, it is old, but I am paying you $475 for a new wind shield just like someone who might own a brand new one... I CHOSE to drive an older truck, how about you respect that decision? I could have a new one if I wanted, but I drive my solid old one by choice. You can probably already tell where this was going. His assumption that "this is just this guy's shitty truck, so whatever" pretty much sums up my experience with Safelite. He proceeds to absolutely destroy the entire plumbing assembly for my windshield washer fluid... And of course blames it on the truck for being old. Gee, I am sorry I am such a peasant. It is my fault for owning such an "old shitty truck." Yes, it is old, yes, those windshield lines are fragile, so what... It worked before he showed up and now it doesn't. Searching for the parts, it is definitely going to be well over $100 to fix this myself, without even going to a mechanic. Probably over $300 if I brought it somewhere. So I pay this idiot, he leaves, and I get my receipt... It says they vacuum and also clean the other windows as a curtesy. LOL Not this guy. Remember it is just a "shitty old truck" so he didn't vacuum anything or clean anything but the windshield. I was looking forward to a nice clear windshield... Instead I am fixing his bullshit and regretting all of it. Thanks for choosing Safelite, enjoy your broken truck! read more

Excellent customer service! Cracked windshield, called them and set an appointment one day later. They were on time and did a great job!

My car suffered a broken windshield and Safelite auto glass came to my home on an appointment basis I have fully repaired the issue. Appointment was easy to set, technician was on time, technician was polite and informative and thorough. Would you Safelite again for repair or replacement for auto glass. read more