The worst service I have ever experienced. My insurance…read morecompany recommended them. I scheduled an appointment through the app, and about 15 minutes later, they charged the deductible. Then, on the final summary page, they said, "Sorry, the system is not working. Call us at ..8xxx.". I called them and scheduled an appointment for them to come to my home on Saturday at noon. I waited, but no one came. I called them, they said we found the appointment on the system, but it is cancelled!! By whom? she said. It is not written, but we can schedule another appointment in 3 days. It was a very unprofessional, rude, and disappointing experience.

Brought my brand new highlander to have the windshield replaced due to damage from hitting a bird…read moreon the highway. Everyone was nice but I was annoyed that there was glass all over the seats and dash when I got in it. I drove 5 minutes home and vacuumed the car only to have my wife point out there was a flat tire. Big screw in the tire from their parking lot. I noticed the receipt envelope said they vacuumed which they clearly didn't. It said they washed the windows so I looked... not only was it filthy with hand prints everywhere, but there was black tar looking drops all over my paint and windshield. Then I noticed the molding was all popped out on one side and you could almost see into the car due to a large gap (small but large enough for water to easily get in). So glass everywhere, punctured tire, tar everywhere outside of vehicle, molding broken, window has gap big enough to see light through it.

I recently had my windshield replaced through my insurance, and while the installation itself was…read morefine, I'm very disappointed in the communication and service overall. The shop went ahead with the replacement without telling me beforehand that they couldn't calibrate my vehicle's safety system afterward. Only after the job was done did they tell me I'd need to go to the dealership and pay almost $600 out of pocket to get the calibration done -- with just a "you can try to get reimbursed" comment. That's not how you handle customers. If you know you can't complete the full service that a modern windshield replacement requires, you should notify customers before doing the work so they can decide if they want to go elsewhere. I expected full transparency, not an expensive surprise after the fact. Poor communication and bad business practice overall.

I had my front window replaced. Excellent Service, excellent technicians. They keep you updated…read moreon time for your appointment, they call you back. Awesome job done. I would highly recommend this company.

I want to give THUMBS UP to this business. After over charging the services rendered, they were…read moregracious enough to make things right by refunding money to me that was above the quoted price for this service!! Very well done! Thank You for being a stand up kind of business!! Alan Towle

Their first windshield replacement attempt was done while my car was parked at work - new…read morewindshield had a 8 inch scratch in the drivers view, so they sent another tech out the next week, after that my rearview mirror trim fell off and i have a loud whistle, so they tried again, and now rearview is fine but whistle is getting louder every day and the metal trim on drivers side is popped up and i can push it down but it pops up again - they ruined my car and wasted a lot of time - would NEVER JN Philips Auto Glass in Raynham or anywhere else again.

I just picked up my vehicle from Safelite after having the windshield replaced. The inside of my…read morevehicle is covered in a black dust, along with small pieces of the previous windshield molding. They did not clean up after their installation. I was also not advised I was not getting an OEM windshield, I paid out of pocket for my windshield and for $1300 I expected a factory windshield, no one there was helpful and once I got the I voice $750 was for calibration for a front camera... even though my vehicle does not have one. I am beyond annoyed and think they could do better...

I would NEVER recommend this company! I waited over 6 hours for a technician to come out for…read morewindshield replacement and they never showed up and never returned my calls. At 2.20 P.M. when I called again, they told me they never got the glass in. Next day got a call to reschedule my appointment because I cancelled. I NEVER cancelled, THEY NEVER SHOWED UP. I went to Window Glass Now, they are excellent!

Couldn't have been more pleased with the whole process of getting my windshield replaced.From…read morecustomer service to the tech who installed it. Called at 8am installed by 1pm.Truly professional all around.

Allstate Glass did a great job! I called to set up an appointment to replace my windshield some…read moretime within the next week. They were at my house within two hours. Scott, the serviceman, was incredibly friendly and finished the job in less than an hour. Highly recommended!

As I was driving to the inspection station, my Class A RV suddenly developed a stress crack in the…read moredriver's side window and OF COURSE the sticker expired in a few days. Take it to Doug Lothrop at Auto Glass Centre in Middle bro the RV repair shop said. Boy that was one of the best recommendations I've ever had. Doug took care of everything. My insurance company was slow to react, but Doug thought ahead and ordered ahead. The sticker ran out while the RV was at the repair shop, so Doug drove over there to replace the glass, saving me from driving to the repair place and then back to his place, etc, etc. He saved me a half day of driving and did a first-rate job replacing the glass. Now I have a beautiful new windshield and I can pick up the newly-inspected RV on my own schedule. For competence, flexibility, and pleasure to deal with just go to see Doug in Middleboro. Of course, he does cars, too.

Broke my windshield and needed a new one immediately. I called around for quotes and skeptically…read morewent with the cheapest place. Spoke with Jimmy and he explained everything I had questions about. Very professional and knowledgeable. He came right out to where I was and I had a brand new windshield installed in a half hour. Zero issues 10/10 recommend. Thanks again.

Squeezed me in his busy schedule and was able to get it done nice. Takes his time and if paying…read moreattention to detail is important then, this is your guy!

Fantastic results!! Dave mentioned he was a perfectionist and he wasn't kidding. Once I dropped off…read morethe vehicle I immediately started getting notified of the status and knew I was in good hands. I really appreciate his honesty, pricing, and service that was provided. I have no complaints and will be referring this business to anyone looking to get quality tints done. You will NOT be disappointed.

I can't recommend New World Auto Glass enough. I had to cancel my appointment with another company…read morebecause both customer's service and the technician were total jerks. Ill never use again (let's call them Safelite), and reached out to my insurance company again to try to find someone to fix my windshield. I went with New World. Jerry was super helpful from start to finish. He showed up ON TIME despite only having my name and address for my first appointment. The work couldn't be done because it was raining, which I totally understand. He rescheduled no problem, and was again ON TIME for the second appointment and before I could even get out of my house, he was already working on the car. The day after the repair he realized I had a plastic box on my old windshield that he forgot to leave. He reached out to me and offered to bring it back that day until I told him it didn't work anyway and he did me a favor getting rid of it. He was super helpful through the whole process and I would recommend him to anyone.

Prompt, efficient and professional - what more can you ask for?! I highly recommend New World Auto…read moreGlass to anyone. Thank you for fixing my cracked windshield so quickly!