GREAT EXPERIENCE! The communication, start to finish, was great and kept me informed at every step of the process. The staff provided great customer service and answered all my questions. This location has several restaurants across the street, and I was able to grab lunch as I waited for the repair. read more

I wish I could give zero stars. I had my windshield replaced on a Monday by a Safelite mobile installer out of Rancho Cucamonga. By Wednesday--literally just a day and a half later--a 10-inch crack appeared out of nowhere. My wife started the car, began backing out, and immediately heard a loud cracking sound. No impact. No rock chip. Just a loud snap and a visible crack stretching and splitting from the upper lip of the windshield. We made an appointment for Friday to get it inspected, only to have Safelite move it to Monday without explanation. The installer then showed up 40 minutes later than the time they texted. When he finally looked at the damage, he claimed it was caused by an "impact mark." It wasn't. The supposed "impact" was just the crack itself splitting--anyone with common sense could see that. I spoke with a supervisor who was completely unhelpful. He kept repeating, "I can't do anything if the installer says it's an impact," even though there was zero proof of one. Safelite refused to honor their own warranty on a windshield that cracked within 48 hours of installation. I've filed a formal complaint and will be following up with the Better Business Bureau as well. This was my first time using Safelite--and definitely my last. Absolutely unacceptable customer service and a total lack of accountability. Do yourself a favor and go somewhere that actually stands behind their work. UPDATE!!! Order # 06278-180642 read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Rancho Cucamonga, California

A few days ago I had a rock chip hit my Tesla on the freeway, which turned into a huge crack within a few hours, partly due to the heat. I filed a claim with my insurance, Geico, and since I have zero deductible, I scheduled an appointment with Safelite Auto Glass in Rancho Cucamonga for Friday morning. From the moment I checked in, the experience was smooth and efficient. Luz assisted me quickly and effectively. I was informed that the service would take about 6 hours because they needed to recalibrate the cameras. To my pleasant surprise, the technician, Emanuel, did a fantastic job and called me after just 4 hours to let me know my car was ready. The in and out process was easy as well. I didn't have to pay and get reimbursed; they charged my insurance directly. The waiting area was comfortable, offering complimentary gourmet coffee, hot chocolate, and teas. The shop itself is very clean and well-maintained. It's conveniently located across the street from 24 Hour Fitness. Additionally, the lifetime warranty on the installation and against leaks is a great value, giving me peace of mind. Overall, I am very satisfied with the installation and the service provided. I highly recommend Safelite Auto Glass in Rancho Cucamonga! read more

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The very unprofessional and rude employee tried to scam me into buying a new windshield. They are very overpriced and poor quality work.

Got here first stop in the morning on a Saturday and were done within the hour. Will definitely call them if ever I need repairs.

We used this locations mobile service feature. Technician comes to our home starts working on the car, and asks my husband to borrow tools to complete the task? Excuse me? What if we didn't have them, how would you have done the job you were paid for. Door lock hasn't worked since he fixed our window but damaged door lock in process and shattered glass keeps falling out of the door after he guaranteed they don't leave shattered glass in door and get all out read more

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The worst customer service I have ever experienced. They broke the camera system on our vehicle in a series of bad installations, then refuse to take responsibility, basically calling us liars. The store manager William has no business being a manager at all. He was rude, condescending, dismissive, unwilling to offer any help to us and insinuated that we were lying(when he clearly was not being truthful with us). We had an appointment set up with him at 1pm and he finally showed up 2:45, with no introduction or explanation of his tardiness. Clearly, our time is of no importance to this shop or so called manager. NEVER will I let Safelite touch another vehicle. read more

Shoutout to Arsenio for his fantastic work on my windshield! He was prompt, kind, and explained everything clearly. If you need a reliable fix, I can't recommend him enough! read more

Avoid this location at all cost. Rain sensor wasn't put back on properly. They also broke 4 out of 6 clips holding the rear view mirror cover. I contacted Safelite corporate and waiting to hear back from the shop. They charged for a new rain sensor adhesive, but from asking around, it appears they simply reused the old adhesive. This has been reported to my insurance. read more

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Highly disappointed and dissatisfied. I had my windshield replaced last month for $400 with Safelite. A few weeks later and I noticed it has another crack in it and they told me they will not replace it without fully charging me again due to an "impact point". I have not had this windshield for more than a month and it already cracked, I really recommend shopping elsewhere, their warranty is not good and their windshield quality isn't reliable. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Rancho Cucamonga, California

#1 the lady at front pretty BAD attitude horrible customer service if she didn't like her job looking for anything else where she can't interact with people #2 if I have a appointment at 8 am and I'm the first one how can you tell me the you need 3 or 4 hours to replace a simple windshield I'm a business owner and I can't waist time like that #3 my insurance indicates that it takes 2 hours max I get my windshield replaced it from a mobile guy he did the complete replacement and calibration in 42 minutes I don't blame the company Is the employees with the bad customer service and attitude and the technicians in the back playing and waisting time Don't spend money and time at this place read more

I picked Safelite after getting multiple estimates from others online, but I never committed after seeing their prices. But one day flat on my back resting after busy day thought I would try again on my phone. Safelite option popped up during my search. I was suprised how easy and quick the online estimate and scheduling software works. Not alot of steps to the process. A few clicks on my android phone. I made the appointment on the day and time most convienent for me. The software texted me confirmation and detailed instructions and a video link for brief instructions for the install day. I can tell that many customers forget their appointment times, because I was sent multiple reminders and the technician called me in person to let me know he was on his way. Extremely pleased with the price, quality of windshield replacement and the service technician. He was very friendly, wellgroomed, on time, careful with his work. I did not know there was companies that still worked this efficiently in Southern California. My neighbor was amazed by the price I paid. I had two windshields replaced on my two cars by same technician on the same morning. It was all done in a few short hours. Technician said the new glue sets so fast you can drive it after he is done, just dont wash it for 24 hours. I spent the time on this review because as a business owner myself, when you get this level of service you got to give back. read more

Your front office assistant, Luz, is absolutely amazing! She explained the repair to me and even assisted me with how to proceed with my insurance policy, should I choose to do so. I appreciate good customer service, and let me tell you, I was not disappointed! Thank you, Luz...because of you, I will be back! read more

I'm extremely upset with the service I've received. I've been calling multiple times and still haven't gotten a response--no one is answering or calling me back. A young gentleman came to my house to look at the damage on my windshield, and he decided to stop the process midway, saying it was too risky to continue. At that point, the damage was just a small circle. The next morning, I woke up to find that the windshield had cracked significantly! I'm beyond frustrated because the situation has gone from minor to much worse, and now I can't even reach anyone to help fix it. This lack of communication is completely unacceptable. I just want someone to take responsibility and return my calls. read more

Still waiting for my passenger window to be replaced properly. Tomorrow will be the 4th try. I was told that I would be charged an up cost for a factory glass if they couldn't replace it properly. Should have gone through my insurance in the first place. No communication the company schedules appointments with out reaching out first, little to no communication. I will update tomorrow, perhaps the 4th time is the charm. read more

I am not happy with the repair on my windshield at all for $249 I think the car wash did a better job for $40 I can still see the cracks and the pit not at all what I expected to see They may have stopped the traveling but it looks bad read more

Misleading company, wasted my time. Prepaid for a windshield to be told they can't do it and won't guarantee it WHEN THEY ARRIVED TO INSTALL. Why was I not informed or notified prior to waiting for a technician to arrive. Only excuse was " She said to go look at it to see if we can" as the tech stated. If I knew this company was not confident in their ability to change a windshield I would've never paid in advance & made an appointment. Now I've been on holding trying to receive a refund as I already paid in full for a windshield they probably didn't even have on the van. Christian from the customer support company needs to be humbled, on the economy we are in, you should be blessed to have your position knowing your company may go under instead of being a condescending jerk. read more

This place is HORRIBLE. I called to check the order status on my windshield ( I wanted OEM ) only to find out they cancelled my order without calling or emailing me about it. That was the first time... Ordered it again, and the lady told me I should get a text or email soon about my windshield. That was about a month ago. And still no word! I tried to give them a call and the STUPID automated service will not give me an operator. All I need is a windshield. A 2020 ford mustang is a common car so it SHOULD NOT BE THIS HARD TO GET ONE! read more

Horrible customer service. Zero respect for the customer! On the first appointment I was told my glass was broken, and my appointment was cancelled last minute. With a promise to make it right. My rescheduled appointment I was told I'd be first appointment of the day. Come appointment day and I'm at the back of the list. At no point was anything made "right". I still have a broken windshield. I will be making other arrangements to fix and I will never use or recommend Safelite! read more

I made a 1 pm appointment and received multiple texts saying be 10 minutes early. I showed up early and waited until 1:30 and they still hadn't begun work on my vehicle. The employees were walking around eating pizza and not working on any cars. The lady told me their lunch was over at 1 pm so they weren't on lunch and didn't care how long customers waited. read more

Careful if you decide to use them to repair your glass. They sneak in winshield wipers as part of the deal even if you didnt want or ask for them and under a non discriptive charge. Very shady practice! read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Rancho Cucamonga, California

Employee at front desk was kind, professional and helpful. Explained that my insurance company covered windshield repairs saving me a good amount of money. read more

Horrible customer service! We got an appointment and unfortunately came in late. I get that but nobody even try to call us to at least inform us they had to cancel the appointment until after we got there. They said they are overbooked but we had an appointment. The manager, Manny, worst customer service! At least inform your customers you cancel them out! This is the first time we will have our car repaired by them and we had no idea they had the policy at all. Worst is, bad customer service. Will definitely not go back to them. Looks like bad attitude is a pretty common complaints about them. I agree! 1 star is even overrated for them! read more

I called you have my Rams windshield replaced with no issues before safelite so it was a no-brainer to call them for service. So I got the windshield put in thinking Safelite is a great company. They do solid work, but I was mistakenly wrong. I had the tech come out install the glass. I paid signed the papers and off you went two days later. I see what you see in the photos when I went to investigate they didn't put back the screws for the bottom plate so I called on a Friday at 6 o'clock. Left a message for them to call me back on Monday. I patiently waited. Tuesday came around, which is today. I got a call from jas who said it should follow under "warranty" I explained to her that the glasses never been changed before and I like the original parts put back in it. She said the store would have to determine that I don't want aftermarket stuff put on my car. I want the normal stuff that it had back in it from the dealer so the tech was neglectful. I called customer care. They were neglectful, even though this was a very bad experience I've learned my lesson and I'm just writing this review to really watch Safelite and make sure they do the right job because I have eight screws that now I have to pay $14 foreach one from the dealer and install myself read more

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Had my windshield replaced in early June and just slightly over 30-days later my rear view mirror fell off and can't get anyone to respond. Left multiple emails requesting contact, as you can never get a human! 8/13/23...Tried once again to contact customer service but once again; no luck!!! There are no HUMANS to speak to, only email, text or AI. Customer service and so called warranty is BS! read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Rancho Cucamonga, California

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The service was excellent, the technician Adrian was very helpful responsive, and kind he had excellent customer service. He explained everything in detail and we had to do and couldn't do after windshield was installed. Thank you Adrian and Safelite read more

So I contacted safelite because my AAA insurance company suggested it ... wrong thing to do ... although it was $500 cheaper than other quotes from $785- $950 I received... it ended up costing more the $405. I paid $200 for the moldings I didn't need 3 days off work.... My original appointment was on a Saturday may 17th morning. After Arriving & the service man examined my vehicle... I was told they couldn't work on my windshield because I needed new molding. I spent $200 ordering new molding. I couldn't get another in shop appointment so I had to do a home visit. I did that the following Saturday may 24, 2025. The dude said he couldn't remove my windshield wipers ... Memorial Day weekend. Not only this when he pulled up he told me it was gonna be more than 1hour & he seemed to start making excuses so he could leave early. He told me he could reschedule me for the following Tuesday at 8am. That never happened I called in & it was not scheduled. I had to go to the website to schedule my appointment. I scheduled it for 5/29/25 @9am. I was told the same thing about the windshield wiper, but for some reason this tech was able to remove the screw for the windshield washer blades .... I was then notified that the molding was not glued down & there was no need to purchase the new moldings ....so much bad information for a place that's supposed to be on top of things. I was upset because the dude that came out to my house took apart my vehicle & failed to put back the plugs that hold the windshield down.... I will never come back to safe lite again..... the service was a joke & all over the place ....nobody have money to purchase parts they don't need & I have taken off work 3 days to have my windshield replaced. I lost $1500 playing around with safe lite ..... at least the Redlands location was able to help , but the dude that did the home visit worked at this location ......... WOW super disappointed read more

My insurance sent me to this location, I was told when I made the appointment that it was going to take 3 hours. Well when I checked in, I was told I wouldn't get my car back until end of day, meanwhile my appointment was at 10. There is no phone number you can call to see if your car is ready. 800 number is not helpful at all. read more

Oh, Safelite. Boy was I the wrong person to ask to write a review. WORST PLACE EVER!!! PLEASE, PLEASE, PLEASE have your windshield repaired/replaced some place else. Any place is better than this s**t hole. Had an appointment on 4/20/24 @ 10:00 a.m. and I prepaid for the replacement. In the days leading up to my appointment, I received multiple texts and emails requesting the vehicle be dropped off prior to 9:30 a.m. Okay, appreciate the notices so I drop the Acura TLX off at 9:00 a.m. While I'm handing the gent working the front, he proceeds to remind me that Safelite closes at 5:00 p.m. Okay, no biggie, my wife and I don't have plans until 6:00 p.m. that evening - plenty of time to swing by and grab it before we need to be someplace else. Let me fast forward 7-1/2 hours to 4:30 p.m. that day. I hadn't received a text, email, or phone call with any updates. I get it, people get busy and forget to let the other party know their vehicle is ready to be picked up, so I told my wife to swing by on our way out and see if it's ready. Lo and behold...NOPE!!! my vehicle is sitting in the same parking stall, with the same cracked, busted windshield. Keep in mind I swung by at 4:30 p.m. and this place closes at 5:00 p.m. I'm no auto expert, but I don't think 30 min. is enough time to change out a windshield. I'll get to the voicemail later, but the 1st call I received from these criminals is at 4:48 p.m. that evening. I didn't answer because again, I have plans that evening and they close at 5:00 p.m. What are they going to tell me, "Uhhhhh, sir we didn't get to your vehicle today so we are going to have to keep it until Monday." The second call came at 6:03 p.m. that evening. I still didn't answer because they are supposedly closed and I didn't want to hear the ridiculous excuse they were going to try and lay on me. Now the voicemail, because this makes everything soooooo much better on Monday when I swing by to pick it up. Again, can't attach photos, but I really wish I could. Anyway, the last call I receive that evening is at 7:09 p.m. and Safelite finally decides to leave a voicemail. Here it is transcribed: "Hi, this in Daniel with Safelite AutoGlass. Your vehicle is done sir and we're closing so we're gonna keep it in overnight. We've been calling all day. You can come pick it up on Monday anytime. Thank you." First of all, your 1st call was at 4:48 p.m. How in the f**k are you going to say you've been trying to call all day. Second, you close at 5:00 p.m., moron. How am I supposed to get there before you close? You think I walked there? Last, thanks for keeping it overnight f**ktards. Did you change the windshield? I suspect not. I suspect Safelite was trying to cover their butts so they made up some fictitious nonsense. So Monday, 4/22/24 rolls around. This facility opens at 8:00 a.m. I'm one of the 1st people there to pick up my Acura TLX. Remember the voicemail, I can pick it up any time on Monday, right? Wrong! So besides not being able to pick up my vehicle, the stupid f**king c-bag, b**ch paper pushing, idiot at the front desk, starts trying to lay into me about not answering my phone, because of course, my car was ready. Until I said, "Really? Do you want to look at my call log and see what time you guys called? Because it was 2 minutes before closing and hours after closing." That sorry waste of human flesh immediately ran to the back to get my keys. But when she returns, guess what? If you guessed the car wasn't ready, you'd be correct. The tech still needed to do the calibration. Wait, what? Remember the voicemail from Saturday evening? Oh that's right, I can pick it up anytime on Monday. I was asked if I wanted to wait a few HOURS while they did the calibration. Ummmmm, no morons. I have a meeting in Irwindale at 10:00 a.m. Do the math an tell me how I'm going to wait AND make my morning meeting? In a nutshell, the staff here is dumber than a sack of rocks and my experience, like many of the other reviewers for this place, was way, way under par. Do not go here, even if your insurance company request you do. It's not worth it. read more

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Had Daniel as my mobile tech. He was on time and professional. Told me what to expect and whatnot... He did the best job he could do for my rock chip in windshield.. read more

VERY BAD SERVICE. PLEASE DONT COME HERE! DO NOT HAVE THEM REPAIR YOUR WINDSHIELD IF YOU'RE IN THE INLAND EMPIRE. I got my 2021 Tesla Model 3 to have it fixed by them. It was a crack caused by a rock. It was a pretty big crack about a quarter size and they were able to fix it. The crack was less visible but what I was dissatisfied about is the fact that they scratched my windshield during the repair and wasn't able to fix the scratch. I had thought that this was covered under their warranty and which I told it wasn't. I called this location and this man was giving me a really bad attitude and just raised his voice and kept telling me theres no way I can get a refund for it without hearing me out that they messed up by scratching my windshield in the first place. He did not even hear me out when I said I paid out of pocket for the service because on his screen, he sees me having my tesla insurance. I tried to have them contact tesla insurance and have them do claims that way, but the technician told me I have to pay after service and reimburse from my insurance. Very VERY VERY bad service. Never again. read more

Got a chip repaired less than two years ago at the same place and the coat was less than. $75. New chip today and the quote was $173 of that $7.99 was supplies and the rest was labor for an hour of work. Wish I made that much money per hour. read more

I took my 2017 Tesla Model X here to have it's windshield replaced through my insurance. These idiots installed my wiper arms in a way that cause them to rub my glass and eventually carve into it. I took the front shroud apart to inspect what was going on to find out they had installed the wiper arms incorrectly and cut into the wiper arms in attempt to gain additional clearance. Unfortunately, none of this was found till months later since it had not rained in quite some time. I went to the shop to show them what they had done and denied all claims. The supposed district quality control manager also denied all claims. If you have a car and it needs a windshield replacement, I suggest anywhere else. As these guys do not hold themselves accountable for shitty work. Ramon Fabela definitely does not know how to talk or treat customers well. Especially one that paid over $3000 for a new windshield. Again, avoid this place at all cost if your insurance recommends this place. I would opt for a different company. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Rancho Cucamonga, California

I had an appointment they rescheduled because it might rain. Then they never showed up for the appointment. No call, email, nothing. Trash! read more

I recommend this place solely on Luc, the front receptionist at the Rancho location. She was on a lunch break but decided to take the time to look up information for me. She had a cheerful, upbeat, kind demeanor. You can tell she really truly loves what she does. read more

No one bothers to check if they have a part in-stock apparently. Workmanship is also questionable. Got my windshield replaced here due to an unfortunate rock impact. I made an appointment 2 weeks in advance from my scheduled date. The appointment day came, dropped off my car, and went my merry way. Then received a phone call saying they need to order a part in order to complete the replacement and that my appointment would need to be rescheduled. So you're telling me that within those two weeks, no one was checking inventory or trying to see if the required parts needed to complete the job was even available? No compensation for wasted time as well. The next appointment date was in another 2 weeks. 1 month spent trying to get my windshield fixed. So my windshield was replaced. Fast forward a few days later when I tried to spray with my wiper fluid. No fluid would come out. Had to get a technician to come to my work place to get it fixed. The technician (who was actually helpful and called out whoever fixed my windshield) who came to fix the wiper fluid system said whoever fixed the windshield didn't reattach the hose and also did not reattach rubber trims inside the engine bay (a rubber trim was hanging off and pretty much was swinging around in the engine bay). In other words, the job was rushed. Oh also, the person that fixed my windshield left a screwdriver in my car as well. Will not be returning to this specific safelite location if I need their service. read more

Hubby reserved an all day drop off to replaced my front window between 7:30am and 10am , I pulled up at 8am . Spoke to a lady at the front desk. I was taken back when she said my drop off appointment is guaranteed by 5 pm.. I was a little confused by what she informed me. From my understanding when hubby booked it online . Seems like this was going to be done before 12pm. Apparently hubby scheduled an all day drop off ; meaning they guaranteed the work be done before 5 pm, they will work in between my car and the car that has an appointment. So if the appointment car did not show up at their time scheduled , the staff will work on my car. But if in between working on my car and the appointment time pulled in , they will stop working on my car and tend to that appointment . My Tip: make sure to Make an Appointment ; Not a scheduled all day Drop off . A scheduled all day Drop Off is pretty much you will leave your car all day. They also offer house calls services, fees varies for them to come to your place of residence, depending on the distance. So I decided to sit here and wait in their clean waiting room. read more

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I have excellent insurance, and they cover my glass replacement. This is my 3rd replacement. Luz, the lady upfront, is excellent at her job. Great customer service, friendly and very responsive. Jorge, the technician, got me out of there quickly. Good looking out. Great teamwork by those Luz and Jorge. Yes, I recommend using them . 5 star service read more

Scheduled an appointment to get my windshield replaced at the rancho location. This was scheduled in advance. I get there and the first thing they tell me is they don't have my windshield and got sent to the wrong location and It will be an hour to arrive. I scheduled my appointment to wait there so already a bad start because it's another hour to wait. Hours passed and the windshield got replaced and left. When I got home I noticed some spots by where my rear view mirror is placed from the outside. I see 4 specs and I thought they were adhesive on the inside that needed to dry. Weeks later my appointment to get my windshield tinted came up and the first thing they noticed was the cracks where the rear view mirror was. The guy said they were cracks from the inside and not adhesive. Already furious because instead of saying anything when the windshield got installed they refused to tell me. Now I'm scheduling another appointment to get replaced because of the mess up. I arrive and first thing they tell me again is they don't have the windshield. It's a "popular windshield." This was over a week in advance I gave them to again not have my windshield and was going to be 3 hours. I would not refer anyone to this place. Literally worst experience ever. read more

Safelite AutoGlass - 4 cracks from the inside where they pushed too hard the rear view mirror plate. - Windshield Installation & Repair Near Me - Rancho Cucamonga, California

Reading all these negative reviews had me a little nervous at first. But I went ahead and used this location. my experience was fast and excellent. My appointment was at 10am but like always I arrived 15 minutes early. They checked me in right away. The technician gave me a one to two hour estimate for completion. The whole windshield replacement process was completed by 10:49 am. Thank you. read more

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