this has turned into easily one of the most torturous automotive experiences i have ever endured. had my windshield replaced and after about two weeks my rear view mirror fell off from the patchogue location. got ahold of someone in customer service, and they were able to send someone to replace the glass the next day from another location (st.james location) while i was at work, they replaced the whole thing. backing out of my parking spot, rear view mirror falls off again. i called the technician and he said they would have to get OEM glass and someone would call me that following monday or tuesday to schedule a third replacement. over a week goes by and nobody calls me i assumed they were waiting for the glass to come in as i know there is a shortage. almost TWO WEEKS LATER i get a text message saying a technician will be at my job tomorrow between 8:30 and 1. nobody ever called me, i never spoke to anyone. an appointment i DID NOT schedule as i did not have work until 2pm that day. i speak to the technician and he advises me to get in contact with customer service to expedite getting now my third windshield replacement so i can finally drive with a rear view mirror. now at this point, i have called multiple times a day for almost a week and nobody picks up the phone i cannot get in contact with someone to have this fixed and it's not safe for me to drive like this, or legal. hopefully i don't get a ticket because i can tell you where it's going. oh, and to top it all off, this month has been particularly dry but this previous monday it rained and i discovered my driver side windshield wiper is BROKEN. the spline is shot and i can't get in contact without anyone about their liability for that either. maybe this will get someone's attention and they will actually call me back so i don't have to drive all the way over there because i have been particularly patient and easy going up until this point but how long am i expected to drive around without a rear view mirror? and who's paying to fix spline because i assure you i will not be paying for that and for me to drive around without wipers also is totally unacceptable.
update: i drove to the patchogue location today and the guy told me that because st.james picked this up with my second windshield replacement that customer service organized that i have to go through them because they have my OEM glass that will fix the rear view mirror from falling off. the guy at the st.james location acts like he's doing me a favor squeezing me in in 5 days after they dropped the ball this whole entire month not calling me back, booking me appointments without contacting me, and is giving me a hard time about the spline of my wiper being broken. i don't even want them to touch my wiper at this point and this has to be some kind of joke but apparently they have to look at it like i don't already have photos or know what i'm talking about. read more