The technician was thoughtful, kind, and considerate and helped me with my problem right away.

After a successful windshield replacement (Safelite warranty) and good experience, I am changing my rating to four stars. It remains, frankly, unacceptable that Safelite doesn't let you get anyone on the phone to discuss issues. This has been both my experience and that of a family member, who had worse issues with Safelite than I did (In their case, they installed a defective windshield and damaged the vehicle's electronics). My issues are that Safelite broke plastic parts when replacing my windshield some time ago, and the rear view mirror was attached so poorly that it not only came off but took a piece of the windshield with it. Could not get anyone on the phone to discuss. I went to a Safelite location today, and they made an appointment to replace my windshield under warranty. I was not given an argument at any time that the problem might have been my fault. Extra credit for that (and for sure, it wasn't my fault). It's still the case that the original replacement of the windshield should have been done on-site as originally ordered, as at the time Safelite lacked the means to do a calibration on my car (the latest replacement, under warranty, included a vehicle calibration, for which I am thankful). Nonetheless I've upgraded my rating to four. But Safelite, please, find a way to have representatives either talk by phone or chat with customers online, even if it's just to discuss the situation and tell us to visit a Safelite location. read more

These folks are excellent. 1. Friendly and welcoming. My aunt and I felt at ease at once. 2. Good location, plenty of parking, and comfy seats with a lot of natural light. 3. Very quick and efficient. We were in and out before the MURDER, SHE WROTE episode even got to the murder. 4. High, high quality glass. Wow. I love my car, but the factory windshield it came with had distortion, especially along the side. This Safelite glass is clear and gorgeous, really improving my visibility. Five stars all around. Thanks for taking such good care of us! read more

Safelite AutoGlass - Auto Glass Services Near Me - Newton, New Jersey

My car was hit with a rock on the highway and slightly cracked my windshield. I wanted to make sure I got it fixed quickly & was able to secure a spot at the Newton location for the following day. I was in & out within an hour and my insurance covered it. They did tell me there was a chance it would still leave a mark, which it did, but it is very small and wouldn't even show up in a picture when I tried to take one! read more

My cars front windshield was recently cracked from a branch falling from a nearby tree onto my car. I was recommended to check out Safelite and I'm glad I did. I showed up 15 minutes earlier and they took my car in right away and the new front windshield that was installed was high quality and is clear as day. Had some issues that occurred when it time to checkout due to me rescheduling from one location to this one but Martin (Location Leader) helped me out throughout the way and got everything under control. Would definitely recommend to others and will be back to this specific location if need to be. Thank you! read more

Very pleasant and efficient staff, from front desk to technicians. I showed up a half hour late for my appointment and they were super understanding and accommodating. The waiting area is inviting and comfortable, and the bathroom super clean. My car was completed quickly and the cute and personable technician explained what had been done and that the windshield sensor was safely recalibrated. I strongly recommend this shop (I live too far out of town for home service, but they have that as well) read more

The tech came to the house, took care of 2 nicks, and was done quickly. Very courteous! read more

My car got damaged after being serviced at the dealership leaving my windshield covered in chips. I made an appointment with Safelite through Allstate Complete Protection plan and I am so happy they sent me to this location. I got to my 12pm appointment a little early but met Teagan who checked me in, and let me show him exactly what I needed fixed. He walked me through what they were going to do, explaining the process and then took my car into the service bay. The chip repairs literally took less than 20 minutes. So fast! Everything looks nice and covered. Thanks again Teagan for the great customer service and for repairing my windshield!! read more

From start to finish, Safelite provided an excellent experience. From the confirmation of my appointment to the speed and quality of their work on replacing my windshield, they did a great job. The young man who replaced my windshield also put new tabs on my EZ Pass and secured it to the windshield ( it wasn't prior but he noticed). Courteous, respectful and all around good business people here at this establishment. Hopefully I don't need another windshield again soon but if I do, I will certainly go to them Great job guys! read more

First day back at work was on the highway for less than a minute and wind shield was hit by a rock Causing a small crack made an appointment with Safelite came out to my house the very next day at the crack filled and I was back on my way hate my commute love Safelite read more

Excellent service all around. Fast, efficient and friendly. The wait was much shorter then expected for a windshield replacement. Highly recommend. read more

Booked a appointment online for 11am Saturday. I received reminders about my appointment. I arrived 1045 was promptly greeted by staff and my vehicle was taken inside for the windshield replacement, I was told that it would approximately 1 hour. Once the job was started a representative came out to explain that the vehicle had some rust in the windshield frame and that they were not able to guarantee me that it would not leak. It's now almost 2 hours and 15 minutes later. I am still waiting outside for my car. So much for booking an appointment. If I knew that the process would take a unknown amount of time. I would have dropped the vehicle off , instead of waiting. Remember. I was told that it would be about a hour. Totally unacceptable and disappointed. Still waiting. read more

Easy to submit a claim through insurance then book with Saflite online. No appointments were available for the only Saturday that I could take it so drop off was the only option. Dropped off at 9:15. Got a call at 4:30 that it was complete and they closed at 5. Work was completed to satisfaction. All employees were friendly, professional and appeared to be happy. This was my second time at this particular Safelite. Both experiences were positive. read more

Safelite did a great job fixing the chip in my windshield. Would recommend them to anyone.

Safelite installed a non OEM windshield on my car,the technician didn't point out to me that it was a non OEM ,i only found out a few months later when i tried to get the windhied visor tinted .my car has a factory installed rainsensor in the windshield ,the one they installed has a add on rainsensor ,this keeps me from tinting the windshield visor and the rainsensor doesn't work properly.The first time I called them the agent couldnot find my account, using my last name ,luckly he tried using my cell number and found the account. they had list using my wife's last name instead of mine,eventhough the insurance is in my name.I havenot been able to contact a them since then ,all of their contact numbers route me to voice mail to text or email them.I don't plan on using this company again my choice. read more

Mobile service was great! NJM set up the entire thing. Repair man was knowledgeable and curtious. We would definitely use Safelight again in the future read more

They did a fantastic job fixing my windshield - very happy with the work they did and service was excellent

Wow, this was an amazing experience. I scheduled my appointment online. Yesterday I got a text reminding me of the appointment today. This morning I got a text with the name & a picture of the tech that would be coming (Andrew). Then he called & said he was on his way, seconds later I get a text with a link to GPS & a map so I could see exactly how soon he would be here. He was friendly, effecient & obviously knew his job. He took the time to show me some rust that might be an issue, he explained what would & would not be covered under the warranty. (My car is 17 years old so I wasn't surprised to see some rust.) The bill was actually $20 less than the pre-authorization receipt they had sent when I made the appointment. Fantastic company to do business with! read more

The windshield repair worked out fine. But the tech made a large scratch in my driveway which was just sealed. I think it was the cart that the new windshield was on. I was also surprised that he did not wear a mask. read more

Terrible customer service ! Windshield repair done before insurance verification. Now it's my problem to seek reimbursement. And 30 mins in the phone to then be told it's my problem now. NEVER AGAIN. Cust service associate Lisa was extremely rude. read more

I am very disappointed I had to come back a second time because the initial install resulted in a leak. I missed two days of work and expected at least a 20% discount on my cost for the inconvenience. read more

I had to get my windshield fixed and with my busy schedule, they were able to come on site. From my initial call to the last follow up, I was super impressed with their follow up and they did everything they promised. I was very happy and will recommend to all my family and friends! read more

Great place. Called 4 other places that didn't have inventory for my older car and wanted $70 more. They did it the next day and it only took an hour. They have me a $25 coupon and their customer service was excellent. New favorite glass place. read more

The initial impression is the staff is lacking in pleasant and professional skills in welcoming the customer.

Newton N.j store. Great fast very professional and friendly.

Don't assume that just because you have an appointment and a confirmation that they will actually arrive to do the work. I had an appointment to have my windshield replaced, they confirmed the day before (without the photo as in the advertising)that they will arrive to do the repair between 12noon and 5pm. At 12:45 the day they were supposed to do the replacement I received a phone call to inform me that they would not be coming. I would not recommend doing business with this company if you have a specific timeframe as to when you want the work done. read more

I've never been to another Safelite location, but here at Newton I was impressed. The staff was so fast yet thorough when describing my options, the process, and the possible outcomes. Both employees I encountered were professional, and very friendly. The entire process took less than a half hour while I had a cup of complimentary (and delicious) coffee, and I had scheduled my appointment the same day! I'm glad that my insurance company recommended Safelite. read more

Needed new windshield for 1998 Audi A6. Made appointment for Friday drop car off Thursday night after hours. Got call Friday morning at 7:45am that car was done. Very happy with services. read more

Safelite in Newton, NJ is awesome. Extremely friendly and professional service, the manager was so very helpful to me and every other customer that walked through the door. The repair was done quickly and it looks great. This will be my first choice next time I need a repair or replacement. read more

Rob was awesome! The entire staff that I did meet were all very helpful and friendly!

Well done. I've been going to this location for a long time on RT206, long before it was a Safelite auto glass. Still great service..