The person who we first saw and spoke to as we walked in,"Dave ", said "im busy and need to get…read moresomething done with out being interupted if you don't mind" .... that was the way we were greated, and it only went downhill from there. He was rude, condescending, and told us he was too busy to mix a $238 gallon of paint for us and told us it'll take two days at least when there was literally nobody else in the store. Horrible experience and I don't believe anybody should spend their money at a place who treats their customers with such disrespect. Besides the point, he didn't wear a mask, when even his coworker (who was over 6 ft away) pulled his up when we walked in, out of respect.

I first came here maybe 6 months ago to get bulbs changed on my car. I have little to no knowledge…read moreabout cars and don't really have any handymen in my life so I often feel lost in these situations. I came here & they changed my bulbs for me for an awesome price. I have continued to go since then. Today I went in for a headlight and a "check parking light." the man changed my headlight no problem & he checked my parking lights and told me all the lights in my car seem to be ok. I know it'd be easy to take advantage of my lack of knowledge & he could easily charge me for something I don't really need but the guys here are always very honest. Everything is extremely affordable, the service is great and everything is made very simple. I will continue to be a lifelong customer here! :)

NIGHTMARE. Still waiting for my registration from them after 5 weeks. Gave me a DIRTY loaner car…read morewith a half a tank of gas (I guess because it was an EV it was suppose to last) Had to scream to get the car they sold me cleaned. Just a horrendous experience. Now I can't wait for the service department. HELP ME!!!

very impressed with honesty of the advisors and technicians even though exceptional service is…read moreexpected at Honda Dealerships services this one exceeded my expectations. The Service advisor on duty was Logan Russel.

I purchased my BMW X3 here from Andrew Radovanvic in 2023 and had an excellent experience. Andrew…read moreand team listed to what we wanted and were flexible in the sales process, not pushing any unneeded services and meeting us at a fair price point. The order/deliver process was super smooth, and I've had the car serviced there several times. I have another BMW that I had been servicing elsewhere, and when I got a crazy exorbitant estimate for work I had BMW of Newton take a look - they did the work at a fair price (less than half what the other dealer proposed). They also did not pressure me into new tires and brakes earlier than needed, like the other dealer's service department did. My experience with these folks has been excellent so far, and I'd recommend them highly.

I recently came across a Manhattan Green Metallic BMW X6 that sparked my interest. I reached out…read moreto the dealership and was contacted by Heather Traut. We exchanged a few emails with regard to inquiries I had on the vehicle. Her replies were always timely and thorough. Despite our interaction being so short, I found her to be attentive, responsive, diligent professional. Unfortunately, the vehicle (total cost) was slightly out of my price range. However, I actively search the BMW of Newton website for other vehicles and deals. If I find the right match I would definitely like to work with Heather Traut.

Had never used these folks before. Had an issue where our car wouldn't start and had it towed to…read moreour usual mechanic, who we did not know I had been in a car accident and was hospitalized. Had it towed to these guys and fix the problem for free on very short notice. Very courteous and professional. Will use again.

Reasonably priced, excellent work, been there for years. And very busy...But that's a good thing…read more Ed is the man and I personally will never take my cars to midas or any other crap chain that the staff has no knowledge of how to change oil... But with Ed you get the job done right and for a reasonable amount. I had a oil leak and they fixed it hands down. I had other experiences elsewhere where they changed something expensive and has to go back because was not fixed. I am soo happy that I did not have to buy a new car and it has been 2 years after the fix and still no problems whatsoever. HIGHLY Recommend!!!!

Great service nice people, everyone is very welcoming and strive for you to be 100% satisfied which…read moreI am. Warm welcome by all. Had a rooftop carrier installed on my 2024 Tiguan 11/13/2025. Did a great a timely job. My service advisor is Cole Hansen. Kept me updated while work was being done. I will request him when I need service in the future. We own 3 Volkswagens. I recommend Volkswagen world of Newton for both sales, services and parts as needed. Also Colleen the service scheduler is extremely nice and wants you to be pleased. And also let me say Alex in parts is terrific. He spends the needed time with you to ensure you ordered what you need is correct. So if you are interested in purchasing a VW or need service or VW parts, I highly recommend Volkswagen World of Newton, New Jersey, phone 973 756 3100. They will continue to be my first stop for all my VW needs. Ritch Fowley

This has honestly been the worst dealership experience I've ever had. I've brought my car to World…read moreof Newton Volkswagen four different times for the same exact leak and it's still not fixed. The first three visits, they told me it was the windshield, it was replaced it 3 times, and the problem never went away. The fourth time, they said it was the sunroof "levels" and that they corrected it -- less than two weeks later, it was leaking again. At this point, it feels like they either don't know how to fix it or just don't care. The customer service has been just as frustrating. A manager refused to take my call. I had an appointment scheduled with a loaner and they cancelled it without even telling me. I left a message for the general manager and never got a call back. Spoke to another manager, he never called back. And the craziest experience before this, which should have been my clue to stop going there? After scheduling a detail in July, an employee actually called me on his personal phone (so it wasn't on a recorded line) and told me not to even bring my car there. If that doesn't say everything, I don't know what does. I've always driven Volkswagens, but after this experience, this will be my last. It's a shame the brand allows this dealership to carry their name.